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베스트 웨스턴 잭슨빌 인 여행 후기

2.5 out of 5
베스트 웨스턴 잭슨빌 인
1600 John Harden Dr, Jacksonville, AR

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 365개 이용 후기 중 158개" "
평점 8 - 좋아요. 365개 이용 후기 중 110개" "
평점 6 - 괜찮아요. 365개 이용 후기 중 50개" "
평점 4 - 별로예요. 365개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 365개 이용 후기 중 19개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice accommodations. Good price. Construction of highway was the only detractor.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Richard,We're thrilled you enjoyed our accommodations and found our prices to your liking. We regret any inconvenience caused by the nearby highway construction and appreciate your understanding. Your feedback is valuable to us as we strive to enhance the overall guest experience.

8/10 - 좋아요

Garry 님, Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and comfortable. Property appears to be well maintained and looked after. The gentleman (Matthew) who checked us in was excellent, a real professional. He was polite, courteous and offered suggestions for us to consider on where to eat. When we arrived at our room we discovered that it hadn’t been made up yet. Matthew Immediately moved us to a much bigger and nicer room while apologizing profusely for our inconvenience. We had been travelling for ten plus hours and while tired, the ten minute inconvenience was worth it to experience the great care and competence provided by Matthew. Would definitely stay here again.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Garry, We are pleased to hear that you found your room clean and comfortable, and that our property was well maintained. We appreciate your kind words about Matthew and the excellent service he provided during your check-in. Your understanding regarding the room situation is valued, and we are glad to know that the resolution met your expectations. We look forward to welcoming you back on your future visits.

10/10 - 훌륭해요

Charles

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great stay , good breakfeast , easy check in , there is road construction in this area , but you do have access to and from the location , the construction is not the fault of the Hotel it affects all the buisnesses in the area .
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Charles,Thank you for your review! We're delighted to hear that you had a great stay and enjoyed our breakfast. We understand that road construction can be inconvenient, but as you mentioned, it is not the hotel's fault and affects all businesses in the area. We appreciate your understanding and hope to welcome you back in the future.

6/10 - 괜찮아요

Reba

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sister visit
Check in was great, I stayed 2 nights. On my second day returning to the hotel it was raining and cold, couldn’t get into my room, had to walk to the lobby to see why, took me a couple times of ringing the bell at desk to get attention of clerk. She checked and said they only had me for one night, I commented then why would they clean my room with my things still there. She reset key card and all was good. I have stayed here before and will again, just the only issue. Rose was fantastic clerk and my room very clean and comfortable.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Reba, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay, and we appreciate your understanding regarding the mix-up with the room keys. We value your loyalty as a repeat guest and look forward to welcoming you back in the future. Our team takes pride in providing clean and comfortable rooms, and we are glad to hear that Rose provided excellent service as your clerk.

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Cynthia,We are delighted to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we are thrilled that we met your expectations. If you have any further feedback or if there is anything else we can do to enhance your future visits, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Shauna

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 19일
Hello Shauna,We're thrilled to hear that you had such a fantastic experience during your stay with us! It's always a pleasure to know that our guests had a great time. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Reginald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk clerks were so friendly and make sure I felt safe and welcomed
답변 제공: Manager 님, 2024년 2월 9일
Hello Reginald,Thank you for your kind words about our front desk clerks. We aim to provide a safe and welcoming environment for all our guests. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

SHERMAN

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello SHERMAN,We appreciate you taking the time to rate your recent stay at our hotel. We apologize for any inconvenience you may have encountered during your time with us. We value guest feedback and would love to learn more about your experience to address any issues. Please kindly reach out to us directly so we can further assist you. We look forward to the opportunity to make it right for you.

10/10 - 훌륭해요

Dora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in and check out. Able to get amenity needed for disabled spouse without any problem. Bed very comfortable. Quiet. Road work horrible in area but not hotels fault--easy to get in and out. Pay attention to where you are going or gets complicated.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Dora, Thank you for choosing our hotel for your stay. We're glad to hear that your check-in and check-out process was quick and that we were able to provide the needed amenities for your disabled spouse. It's great that you found our beds comfortable and enjoyed a peaceful stay. We apologize for any inconvenience caused by the road work in the area. We appreciate your understanding and hope to welcome you back in the future.

10/10 - 훌륭해요

Alex

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms and quiet. The pet friendly room was back near the grass and that was perfect for what I needed. Comfy bed too.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Alex,Thank you for your positive feedback on our clean and quiet rooms. We're glad that our pet-friendly room and its location near the grass worked well for you. It's great to hear that you found the bed comfortable as well. We appreciate your kind words and hope to welcome you back in the future.

8/10 - 좋아요

Teresa

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Teresa,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconveniences you may have encountered during your stay. We always strive to provide exceptional service and will address your concerns internally to ensure a better experience for future guests. Feel free to reach out to our management team if you have any further questions or if there's anything else we can assist you with.

6/10 - 괜찮아요

Alyssa

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The staff were super nice , but the other people in the building were just loud. The beds had stained sheets and just overall had a weird smell to the room.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Alyssa,Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our staff. We apologize for any inconvenience caused by noise from other guests. Regarding the condition of the bedsheets and the smell in the room, we are sorry for any discomfort you experienced. We appreciate your feedback and will address these concerns with our team. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Maria,Thank you for leaving us a 5-star review! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service to all our guests and it is always great to know when we've succeeded. We hope to welcome you back again soon for another wonderful experience.

10/10 - 훌륭해요

Toni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the nicest Best Western we have ever stayed at. Our room was spacious; staff was very polite. Everything was very clean; bed was very comfortable. Excellent restaurant in easy walking distance. We plan to stay again on our next trip.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Toni,Thank you so much for taking the time to share your positive experience at our Best Western. We're thrilled to hear that you found our rooms spacious, our staff polite, and everything clean. We're also delighted to know that you enjoyed a comfortable night's rest in our bed. More so, we are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We look forward to your future stay when your travels bring you back this way.

10/10 - 훌륭해요

Dwight

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Best Western is top notch! No complaints.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Dwight,Thank you for your kind words! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first time staying at here but we will Definitely stay again.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Patricia,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope to see you again in the future.

10/10 - 훌륭해요

Wanda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Very nice rooms, very friendly staff
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hi Wanda,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 - 훌륭해요

MAELESKA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very pleasant and the room was clean
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello MAELESKA,On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and your comments about our room. We hope to someday have another opportunity to host your stay.

10/10 - 훌륭해요

Robert

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Robert,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Harold

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Harold,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 - 훌륭해요

Christopher

2023년 7월에 5박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Christopher,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Christopher

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great people
2023년 7월에 5박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hi Christopher,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

4/10 - 별로예요

Jen

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is old and in need of updates. Room was not very clean. The air conditioner was not on when we walked into our room. The room was hot and muggy, the floors were sweating. It took an hour for the room to cool down and be comfortable. Lots of road construction around the hotel making it difficult to get into and out of. It was really a motel not a hotel.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Jen, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 - 훌륭해요

Julia

출장 여행
좋아요: 청결 상태
Nice clean rooms.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hi Julia,It's great to hear that you enjoyed our clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스
I rated the area around the property as "ok" because of the road work/construction occurring along the highway and frontage roads. This will be corrected in the future I'm sure.
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello William,Know that your voice is of tremendous importance to us and we value your comments about our area and your comments about our property. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 - 너무 별로예요

Ronnie

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Ronnie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was incredibly friendly and helpful.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hi Mark,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 - 좋아요

Lily

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Front desk person was helpful.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hello Lily,Guest satisfaction is our number one objective so we really appreciate the input regarding our front desk. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
First of all this was a motel not a hotel and it was gross. When walked in our room it did not smell good. Our sink had fallen through the vanity. We call the front desk and were given another room. It smelled worse than the first one. This room had mold around the doorways and the bathroom ceiling. The rooms did not look like the pictures on the website. There was blood on the concert outside of our room. Our family did not feel safe there and we did not stay! The hotel staff was nice and she tried to help us.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 - 너무 별로예요

Matthew

출장 여행
별로예요: 직원 및 서비스
Room was fine. Front desk attendant had no manners. Came off extremely rude and self centered.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hello Matthew, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

Michael

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
quiet
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 15일
Hello Michael,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 3일
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Corey 님, Fulton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good and clean property. Breakfast was good. There is a Mexican restaurant in the adjacent parking lot that had good food.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hi Corey,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
overall everything was great no complaints Thanks
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hi Ronald,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 - 좋아요

Vladan

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hello Vladan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

Michael 님, Texarkana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean Professional staff Easy close parking
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 9일
Hi Michael,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 - 좋아요

Kenneth

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 16일
Hello Kenneth,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Jolene

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 27일
Hello Jolene, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not Best Western Standards..BW lost customers
Never have I experienced a Best Western at this degrading condition. When I arrived I was told I had to leave a $100 cash deposit due to the vandalism condition of the hotel (warning #1). When we got to the room the white covered beds had stains on them(warning #2). I called and explained I didn't want to be held responsible for the current condition of the room. The reply was ma'am do you want new bedding? I said yes of course, the reply was come to the front desk and I'll give you some...so I suppose to fix their filth? (Warning #3) Then going into the restroom the bottom corner of the bathroom door was damaged and the toilet seat had dried spots on it looking like urine stains and smelled of urine.(warning #4) Breakfast next morning the lady was very friendly and was trying to make our meal perfect. When the orange juice looked like apple juice but tasted nothing like apple juice. When they opened all boxes labels orage juice the concetrate was all the same and clearly not orange juice so that goes back to corporate error not the workers that was trying to do their best. It appears the manager of this establishment has let damage slowly demenish the property 🤔. So disappointed in Best Western would allow this hotel carry thier name. We didnt experince bed bugs or see roaches but the condition of the hotel is not Best Western Standards. I will never stay her again and think again before staying at Best Western Hotels.
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 15일
Hello Guest, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

Jean Luc

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
people yelling and talking loud all night..!!
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 13일
Hello Jean Luc, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy friehdly check in , the lady handling the breakfeast in th e morning was friendly kept the food well serviced and the dining area clean and sanitized . check in person was very friendly and helpful .room was clean with no bad oders.the only problem we had was there was only 3 pillows on the bed when we checked in and when we asked for a forth we got it immediately. .
2023년 2월에 2박 숙박함
답변 제공: Manager 님, 2023년 2월 13일
Hello Charles,We appreciate the time you have taken to bring to our attention your feedback with regards to our bed and comments about our area. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 - 훌륭해요

Scott

2023년 1월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 7일
Hello Scott,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 - 훌륭해요

Scott

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice staff
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 30일
Hello Scott,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 - 훌륭해요

Shaketha

좋아요: 청결 상태, 직원 및 서비스
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 7일
Hello Shaketha,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was immaculate and serviced every day. Breakfast was generous and delicious. Front desk agent friendly and helpful.
2023년 1월에 3박 숙박함
답변 제공: Manager 님, 2023년 1월 15일
Hello Margaret,It means so much to have earned your business. We appreciate the feedback regarding our breakfast and comments about our front desk. We hope to someday have another opportunity to host your stay.

4/10 - 별로예요

Dinesh

가족 여행
별로예요: 청결 상태, 객실의 편안함
Decent rooms but service can improve
The hotel was deserted so we did not have any issues with Parking or room. Room was decent but to access common areas or lobby you need to go outside (Not fun in winter) The breakfast buffet was supposed to have hot items, but the attendant refused to refill anything and brought exactly 4 eggs 45 minutes before end time of buffet. Also the 11 AM checkout is ridiculous. The hotel rooms all have direct access from parking which is good but also bad that to access anything in the lobby you need to
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 31일
Hello Dinesh,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 - 괜찮아요

Marilyn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Guess in took forever
2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 12월 22일
Hello Marilyn, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was very nice. Did not hear loud traffic noise. Hot breakfast was very good as well. The staff was AWESOME!! Extremely nice and helpful.
2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 31일
Hello Colleen,We can't thank you enough for sharing your feedback with regards to our staff and also our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Randi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value
We had a wonderful stay at this hotel. Extremely impressed with the shower head in the bathroom . Staff was super friendly. Great location near freeway entrance. Would definitely stay again.
2022년 10월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 18일
Hello Randi,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff as well as our location. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 - 좋아요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Manager 님, 2022년 10월 4일
Hello Lauren,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.