Dear Calvin,We're truly sorry to hear about your disappointing experience. Your feedback regarding the condition of the furniture is concerning, and we apologize for falling short of your expectations. Maintaining a comfortable and clean environment for our guests is essential, and we regret that we did not meet this standard during your stay. We will address the issues you've mentioned promptly to ensure a more pleasant experience for future guests. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely, Sloene SuttonGeneral Manager

Dear Beth,We apologize for the disappointing experience you had during your stay. Maintaining a high standard of cleanliness and comfort is important to us, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Sloene SuttonGeneral Manager

Dear Margaret,Thank you for sharing your positive experience with us! We're thrilled to hear that your check-in process was easy and that our staff provided friendly and helpful service. Ensuring that our guests have everything they need for a comfortable stay is our top priority, and we're glad we could assist you with any questions you had. We look forward to welcoming you back again soon!Sincerely, Sloene SuttonGeneral Manager

Dear Robert,We're delighted to hear that you found our staff friendly during your stay! Providing excellent service and a welcoming atmosphere is important to us, and we're glad that we could make your experience positive. Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back in the future!Sincerely, Sloene SuttonGeneral Manager

Dear Carrie ,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Sloene SuttonGeneral Manager

Dear Grant,Thank you for sharing your experience. We apologize for the inconvenience you faced during your overnight stay. Your feedback about the worn and dirty building, strong ammonia smell, and open exit doors is concerning. We take this seriously and will address these issues promptly to ensure a better environment for our guests. We appreciate your understanding and hope to have the opportunity to improve your impression on a future visit.Sincerely, Sloene SuttonGeneral Manager

Dear Danny,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Sloene SuttonGeneral Manager

Dear Steve,Thank you for your eight-star rating. I'm glad you enjoyed your stay. Please let us know how we can improve our services so that we can earn a ten-star review from you and share your comments with other potential customers.Sincerely, Sloene SuttonGeneral Manager

Dear John,Thank you for your feedback regarding your recent stay. We appreciate your comments about the comfortable bed, but we apologize for any inconveniences you experienced with the locks and noisy fridge. We take your concerns seriously and will address them with our team to ensure improvements are made. We value your patronage and hope to have the opportunity to provide you with an enhanced experience in the future.Sincerely, Hotel Manager

Dear Ginny,I'm sorry to hear that your experience at our hotel was not up to your expectations. Please accept our sincere apologies for the inconvenience caused by the malfunctioning toilet and the issue with roaches. We take these concerns very seriously and will address them immediately with our housekeeping and maintenance teams to ensure that they are resolved. We appreciate your feedback on the accessibility of the room, and we will review the design to see if we can make any improvements. We strive to provide excellent customer service, and it's disappointing to hear that we fell short in your case. Thank you for your comments, and we hope you will consider staying with us again in the future.Sincerely, Hotel Manager

Dear Ricky,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

Dear Gregory,Thank you for sharing your feedback about the coffee and sign at the hotel. We are glad to hear that you enjoyed the coffee. We apologize for the inconvenience caused by the sign not being lit, and we will make sure to address this issue to ensure that it is properly illuminated in the future. Thank you for choosing to stay with us, and we hope to see you again soon.Sincerely, Hotel Manager

Dear Jessie R.,Thank you for your review! We're glad to hear that you had a good stay with us a third time and that you're able to visit your family - son-in-law, daughter, and grandson nearby. We are glad you'll choose to stay with us again the next time you're in town.Sincerely, Hotel Manager

Thank you for your feedback regarding your stay! I apologize that your stay was not as satisfactory as we like our guests to have. I do understand the frustrations of not having someone to greet you at the desk, however we do provide a number to call so that our guests do not wait for long. Sometimes our front desk employees are assisting other guests. Regarding the authorization for incidentals, this is the amount we hold for all third party reservation. This is to cover any potential room damages such as smoking. Please know that we will take this information and use it to better improve our services and skills. Thank you, Candlewood Suites

We appreciate you taking the time to complete our survey and share your experience about your stay at Candlewood Conway! On behalf of the entire team I would like to thank you for your kind words. We are are thrilled that your experience was so positive! We strive to go above and beyond our guests expectations. Thank you again and we look forward to welcoming you back the next time you are in Conway!! Best regards, Candlewood Suites

Thank you for your review of Candlewood Suites. We appreciate all feedback as it helps better our staff.

Thank you for your review of our hotel. We hope that you will stay with us again soon!

Thank you for your review. I will use this information to better train my front desk personnel.

Thank you for your review of our hotel. We are happy that you enjoyed your stay.

Thank you for staying with us Candlewood Suites. We appreciate your feedback and look forward to your next visit.

There were no bed bugs in the room and the carpet was just professionally cleaned last month. You called the hotel and spoke with me claiming that there were bed bugs and trying to get a refund. When I explained that the room had been inspected that we found no evidence of bed bugs, you made several nasty comments, cursed at me and hung up in my face. The hotel does not and has not had an instance f bed bugs in the 2 years that I have managed.