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컴포트 인 & 스위트 콘웨이 여행 후기

2.5 out of 5
컴포트 인 & 스위트 콘웨이
2370 Sanders Street, Conway, AR

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 952개 이용 후기 중 428개" "
평점 8 - 좋아요. 952개 이용 후기 중 317개" "
평점 6 - 괜찮아요. 952개 이용 후기 중 115개" "
평점 4 - 별로예요. 952개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 952개 이용 후기 중 39개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Aleia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Wash rags all nasty and the bedding was nasty, and when you told someone they acted like they did t care! The wash rags looked like someone washed a car with them!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Aleia, We appreciate your feedback and apologize for any inconvenience caused. Your comments have been shared with the team for further review. Our goal is to ensure all guests have a pleasant experience during their stay. Please feel free to reach out to our management team for any further assistance regarding your concerns.

4/10 - 별로예요

Kevin

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s not a good start when you show up at check-in at 3:40 and they have no rooms ready. Fortunately we only had to wait about 24 more minutes… and got a room right next to the elevator. Noisy all night. One ice machine, on the first floor. “Suites?” Not really.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 10일
Hello Kevin, We apologize for the delay during your check-in and any inconvenience caused by the room location. Your feedback about the noise next to the elevator and limited ice machines has been noted for improvement. Please reach out to our management with any further concerns you may have regarding your stay.

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable, clean! Love the hot breakfast!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Thomas,We are thrilled to hear that you found our hotel comfortable and clean, and enjoyed our hot breakfast! Your satisfaction is our top priority, and we strive to provide a memorable experience for all our guests. Thank you for taking the time to share your positive feedback with us.

10/10 - 훌륭해요

ginger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello ginger,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

Theresa

가족 여행
Average at best. If you're looking for a cheap place to stay with low expectations, this is it. The rooms are clean-ish, but there are some issues, like pretty stained furniture and a slow-draining tub shower. There are signs all over saying they are not cleaning your room unless you ask for it; however, when I was out of my room for the day, even with the do not disturb card in the card slot, someone definitely came into my room and replaced towels and pulled my sheets up which was really shocking and a bit scary to come back to after being gone all day. The woman at the front desk made it seem like we were putting her out when we checked in. They didn't have one of my Expedia reservations, even though I showed her the booking, so we had to book a room there, and they didn't honor the price quoted in my reservation. Again, nothing crazy bad or wrong, just little things that added up to make the stay average at best.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Theresa, We appreciate you sharing your feedback with us. We regret to hear that your experience did not meet your expectations. Our team strives to provide a comfortable stay for our guests. We take your comments seriously and will address them internally for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience in the future.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Jessica, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Kathy

Convenient
My husband and I were using the hotel as base of operations to plan funeral etc. comfortable, staff was friendly, breakfast was good mand location was convenient.
2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Kathy,We are sorry for your loss and are glad to hear that you found our staff friendly and our hotel comfortable. It's great that you enjoyed our breakfast and found our location convenient. We hope to welcome you back in the future for a happier stay.

10/10 - 훌륭해요

Debora C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great two family stay!
Just fine!
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Debora C,Thank you for your feedback! We're glad to hear that your stay at our hotel was satisfactory. We strive to provide a positive experience for all our guests. If there is anything specific you would like to share or if there is anything else we can assist you with, please feel free to contact our management directly. We appreciate your patronage and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Belinda

좋아요: 편의 시설/서비스
The room was cute and comfy but the white sheets were stained and grape jelly was left on table top that got my jeans sticky.. I reported this to the male front desk
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Belinda, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found the room cute and comfy. We apologize for the inconvenience caused by the stained sheets and the presence of grape jelly on the table top. We appreciate your feedback and will address the issue with our housekeeping team to ensure it doesn't happen again.

8/10 - 좋아요

Brian

2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Brian, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

Kelleigh

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Kelleigh,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

6/10 - 괜찮아요

Robin

There was a dirty towel hanging on the back of the bathroom door. Between a barking dog and the bed on the floor above me (that was very squeaky) I had a hard time going to sleep. Waking up to housekeeping vacuuming the hall directly in front of my door was not the wake up alarm I’d envisioned. Overall, this is not a bad place to stay. Conveniently located off the interstate in a safe area and near to Walmart and several dining options.
2023년 12월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Robin,Thank you for taking the time to share your recent experience with us. We're glad to hear that you found our location convenient and the surrounding area accommodating—it's always our goal to provide a comfortable and convenient stay for our guests.However, we're truly sorry to hear about the issues you encountered during your visit. It's disappointing to learn about the towel oversight in your room and the disturbances that affected your sleep. Your comfort is important to us, and we apologize for the inconvenience caused by the noise disturbances and the unexpected early morning vacuuming.Rest assured, your feedback has been shared with our team to address these concerns and ensure that we take steps to minimize disturbances for our guests in the future.We appreciate your understanding and patience in this matter. Should your travels bring you back to this area, we'd love the opportunity to provide you with an improved and more enjoyable stay. Please feel free to reach out to us directly if there's anything we can do to make your next visit more comfortable.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back for a more seamless experience.Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

PATRICK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Patrick,It's fantastic to hear you had such a great experience. If there's anything specific you'd like to share or inquire about regarding your stay, feel free to reach out.Warm regards,Team Comfort Inn & Suites Conway

8/10 - 좋아요

??

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
忘了留下一些服务费。酒店是很不错的
2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear valued guest,Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your review and your overall positive rating of 4 out of 5.Your insights are invaluable to us in our ongoing efforts to enhance our guests' experiences. If there are specific areas where we could improve to earn that extra star in the future, we'd love to hear your thoughts.Thank you for choosing to stay at Comfort Inn & Suites Conway. We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm regards,Team Comfort Inn & Suites Conway

6/10 - 괜찮아요

whitley

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Hot room
The room air didn't work informed the person at the front desk she didn't immediately moved me to another room told me I need to wait came back 1hr 1/3 later stil not ready move to anothe location
2023년 12월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Whitley,Thank you for taking the time to share your recent experience with us. We deeply apologize for the inconvenience you faced with the non-functional air conditioning in your room and the delay in addressing this issue promptly.It's disheartening to hear that despite informing our front desk, the resolution process took longer than expected, and we failed to swiftly offer you a new room. Your comfort is our priority, and we regret that we didn't provide an immediate solution to ensure a comfortable stay for you.We understand the frustration and inconvenience caused by this situation and the subsequent move to another location. Please know that we take your feedback seriously and have addressed this matter with our team to ensure better communication and faster resolutions for any issues our guests may encounter.We value your patience and understanding during this experience. Should your travels bring you back to this area, we'd be grateful for another opportunity to provide you with a seamless and pleasant stay. Please feel free to contact us directly so we can ensure your next visit exceeds your expectations.Thank you for choosing us, and we hope to welcome you back for a more enjoyable stay in the future.Warm regards,Team Comfort Inn & Suites Conway

2/10 - 너무 별로예요

Sara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Choice memeber arrested for late check out.
The lady at front desk called the police and wouldn't let me pay to stay another night because it was 30 mins past checkout. Woke up to first responders at my door at 11:30. Went to pay for another day And was told I was barred and couldn't rent there anymore. Never got my $150 deposit back either. Police wouldn't even let me ask about it.
2023년 10월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Sara,We sincerely apologize for the distressing situation that occurred during your recent stay with us. Our deepest regrets for the inconvenience caused by the misunderstanding regarding the checkout time and the subsequent involvement of the authorities.Our policy regarding smoking in rooms and damage to linens is in place to maintain a pleasant environment for all our guests. We regret that this situation escalated to involve law enforcement, and we understand the confusion and frustration this must have caused you.Regarding the deposit, we would like to clarify that it was retained due to the violation of our policies concerning smoking in the room and the resulting damage to the linens. We understand your concern and regret any lack of clarity in communicating this to you during the incident.We apologize for the inconvenience caused by this situation and any miscommunication. Your feedback is valuable, and we'll review our procedures to ensure better handling of similar circumstances in the future.Warm regards,Team Comfort Inn & Suites Conway

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Arrested and barred for late check out.
The lady at the front desk called the police because I was 30 minutes late for check out. I told her I was about to come downstairs to pay and she told me that I wasn't allowed to rent anymore and they kept my $150 deposit. I woke up to the first responders at my door at 11:30 because I overslept. Worst experience I have had staying at any hotel. Had stayed overnight by myself just to treat myself and got humiliated and banned from the property without my deposit.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our check-out policy is in place to ensure smooth operations for all guests. We recommend settling any outstanding charges before the designated time to avoid any misunderstandings. Please know that we appreciate your feedback and will use it to improve our services.

6/10 - 괜찮아요

PAMELA

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Best cup of coffee!!
2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Pamela,Thank you for your fantastic feedback regarding our coffee! We're thrilled to hear that you enjoyed it and that it stood out as the best during your stay at Comfort Inn & Suites Conway.We take pride in offering our guests a delightful coffee experience, and your appreciation means a lot to us. We're delighted that we could contribute to making your stay more enjoyable.We can't wait to welcome you back for another cup during your next visit. Thank you for choosing us!Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay!
Great deal. Room was very clean and spacious, TV was bigger than budget hotels. Would definitely stay here when coming back to Conway.
2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Erik,It's awesome to hear you had a fantastic experience during your stay! A clean and spacious room with a larger TV definitely adds to the comfort. We're thrilled you found it to be a great deal and that you're considering us for your future visits to Conway. We'll be here to welcome you back whenever your travels bring you our way!- Team Comfort Inn & Suites Conway

8/10 - 좋아요

PAMELA

2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We greatly appreciate your review and your overall positive rating of 4 out of 5 stars.Your feedback is valuable to us, and we're glad to hear about your experience. If there are any specific aspects of your stay that we could improve upon to earn that extra star in the future, please don't hesitate to share your thoughts. We strive to ensure that each guest has a comfortable and enjoyable stay with us.Once again, thank you for choosing to stay at [Hotel Name]. We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

Karla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I appreciated the cleanliness of my room & the hotel in general!
2023년 11월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Karla,Thank you for sharing your feedback regarding your recent stay at Team Comfort Inn & Suites Conway. We're delighted to hear that you appreciated the cleanliness of your room and our hotel in general.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're thrilled that it positively impacted your stay.Your appreciation motivates us to continue our commitment to high standards and exceptional service. Should your travels bring you back to Conway, we'd be honored to welcome you again for another enjoyable stay.Thank you for choosing us as your accommodation during your visit.Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely facility. We were only there one day. Im shocked I have never stayed here. As I have family in town.. We will be back.
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Cassandra,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our facility lovely and that your brief stay left such a positive impression.It's always a pleasure to be introduced to new guests, especially when they have local connections. We're honored that you chose to stay with us and that you plan to return when visiting your family in town. We'll be eagerly awaiting your next visit and are excited to make your future stays just as enjoyable as your first.Thank you for your kind words, and we look forward to welcoming you back soon!Warm regards,Team Comfort Inn & Suites Conway

6/10 - 괜찮아요

Kimberly

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Hotel was nice and clean. Everything you’d expect from a comfort inn. However, the staff had condescending sarcasm remarks and attitudes. The roof was being replaced all parking around the building marked off for roofing. No truck or RV parking because of it. $30 pet fee per dog PLUS $50 damage deposit. Doesn’t accept ESA pets as service animals.
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Kimberly,Thank you for sharing your feedback regarding your recent stay with us. We're glad you found our hotel nice and clean, meeting the standards you expect from a Comfort Inn.Regarding the parking and roofing situation, we apologize for any inconvenience this may have caused during your stay. Your comfort and convenience are important to us, and we regret any disruptions caused by the ongoing roof replacement.Regarding our pet policy, we understand the frustration with the pet fee and damage deposit. We strive to maintain our facilities to a high standard, which is why we have these policies in place. While emotional support animals hold immense value, according to ADA guidelines, they're not classified as service animals, hence the pet fee.We sincerely appreciate your understanding and hope this explanation sheds light on our policies. Should your travels bring you back our way, we'd love the opportunity to provide you with a more seamless and enjoyable experience.Thank you for choosing to stay with us.Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

Nicholas

2023년 11월에 3박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Nicholas,Thank you for rating your experience with us! We sincerely appreciate your perfect score and hope to have the pleasure of hosting you again soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Team Comfort Inn & Suites Conway

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The stay was nice
2023년 11월에 3박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Scott,Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your review and your overall positive rating of 4 out of 5.Your insights are invaluable to us in our ongoing efforts to enhance our guests' experiences. If there are specific areas where we could improve to earn that extra star in the future, we'd love to hear your thoughts.Thank you for choosing to stay at Comfort Inn & Suites Conway. We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm regards,Team Comfort Inn & Suites Conway

6/10 - 괜찮아요

wesley

출장 여행
좋아요: 편의 시설/서비스
The Hotel for the Price is Good. My issue arose my first night. i arrived a bit early. the lady at the counter was very nice and allowed me to check in early. I went to my room. Did some work on my computer (the wifi worked well.) after eating diner and going to sleep. At 12:30 AM someone opened my door and walked in. Upon realizing they shouldnt be there the person quickly closed the door and left. I then get a call from the front desk asking who i am and why i am in that room...... So i finally fell asleep after that ordeal. When i went down for breakfast (which was hot and fresh) the entire staff was eating and cutting up. After i ate and returned to my room my room card wouldnt work. had to go back downstairs and ask them to remake the card. i was once again told that i wasnt supposed to be in that room.
2023년 11월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Wesley,Thank you for sharing your recent experience during your stay with us. We're pleased to hear that you found our hotel's value and amenities to your liking, and we truly appreciate your feedback regarding your check-in experience and subsequent inconveniences.We sincerely apologize for the disruption you encountered late at night. That's certainly not the experience we want for our guests. Rest assured, we've addressed this with our team to ensure such occurrences are avoided in the future.Additionally, we regret the inconvenience with your room key. It's frustrating to have further complications after a disrupted night, and we're sorry for any frustration caused.We're delighted that you enjoyed our hot and fresh breakfast, and we hope it provided some comfort after the unexpected events. Your feedback about our team's conduct during breakfast is duly noted, and we'll take steps to ensure our guests don't feel neglected during their stay.Should your travels bring you back to the area, we would love the opportunity to provide you with a much more seamless and enjoyable stay. Please feel free to reach out directly so we can ensure a better experience for you next time.Thank you for your understanding, and we hope to welcome you back for a more pleasant visit.Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Jeff,Thank you for choosing to stay with us and for awarding us a perfect score of 10 out of 10! We're thrilled that you had such a wonderful experience during your time at Comfort Inn & Suites Conway.Your support and positive feedback mean a lot to us. We aim to consistently provide exceptional service and a memorable stay for all our guests, and we're delighted to have met your expectations.Should your future plans bring you back our way, we'd be honored to host you again and make your next stay just as fantastic.Thank you once again for your glowing review.Warm regards,Team Comfort Inn & Suites Conway

8/10 - 좋아요

Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no actual power outlet where the table and coffee maker had been placed. I moved both for my convenience, it was just awkward.
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Kathryn,Thank you for sharing your recent experience with us. We're sorry to hear about the inconvenience you faced regarding the placement of the power outlet in your room. Your comfort is important, and we appreciate your understanding in rearranging the table and coffee maker for your convenience.Please know that your feedback is valuable to us, and we'll review the room layout to ensure better convenience for our guests in the future. If there's anything else we can do to enhance your stay or if you have any further suggestions, please don't hesitate to let us know.We appreciate your stay with us and hope to welcome you back for an improved experience.Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Margaret,Thank you for choosing to stay with us and for awarding us a perfect score of 10 out of 10! We're thrilled that you had such a wonderful experience during your time at Comfort Inn & Suites Conway.Your support and positive feedback mean a lot to us. We aim to consistently provide exceptional service and a memorable stay for all our guests, and we're delighted to have met your expectations.Should your future plans bring you back our way, we'd be honored to host you again and make your next stay just as fantastic.Thank you once again for your glowing review.Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet area with easy access to highway
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Jose,Thank you for taking the time to share your experience following your stay at Comfort Inn & Suites Conway. We're delighted to learn that you found our location to be quiet and convenient with easy access to the highway.Providing our guests with a peaceful environment and convenient accessibility is something we strive for, and we're thrilled that it contributed positively to your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back during your future visits to Conway. If there's anything more we can do to make your stay even better, please don't hesitate to let us know.Thank you for choosing us as your accommodation choice. Warm regards,Team Comfort Inn & Suites Conway

8/10 - 좋아요

Judy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Judy,Thank you for taking the time to share your feedback following your recent stay with us. We greatly appreciate your review and your overall positive rating of 4 out of 5.Your insights are invaluable to us in our ongoing efforts to enhance our guests' experiences. If there are specific areas where we could improve to earn that extra star in the future, we'd love to hear your thoughts.Thank you for choosing to stay at Comfort Inn & Suites Conway. We hope to have the opportunity to welcome you back for an even better experience during your next visit.Warm regards,Team Comfort Inn & Suites Conway

10/10 - 훌륭해요

Rex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 1일
Dear Rex,Thank you for choosing to stay with us and for awarding us a perfect score of 5 out of 5! We're thrilled that you had such a wonderful experience during your time at Comfort Inn & Suites Conway.Your support and positive feedback mean a lot to us. We aim to consistently provide exceptional service and a memorable stay for all our guests, and we're delighted to have met your expectations.Should your future plans bring you back our way, we'd be honored to host you again and make your next stay just as fantastic.Thank you once again for your glowing review.Warm regards,Team Comfort Inn & Suites Conway

8/10 - 좋아요

Randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Randy,We appreciate you choosing our hotel and taking the time to share your experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Jenny

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice and comfortable place to stay while visiting family.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Jenny,Thank you for choosing our hotel for your recent stay while visiting your family. We're delighted to hear that you found our accommodations nice and comfortable. We strive to provide a pleasant experience for all our guests and we're glad that we met your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean but bed/mattress needed updating, floor squeaked and was loud when walked, furniture in room like the desk chair was well used and could use an update as well. Breakfast in the morning was delicious.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Mary, Thank you for taking the time to share your feedback. We appreciate your compliments on the cleanliness of the room and the delicious breakfast. We apologize for any inconvenience caused by the issues you mentioned. We will address your concerns with the management team for review and improvement. Your comments are valued and we hope to welcome you back for a better stay in the future.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and quiet
The guy up front was nice and accommodating, the room was very clean and as expected. Quiet as well. Will stay again.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Jessica,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you found our front desk staff to be friendly and that your room met your expectations in terms of cleanliness and quietness. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Lauren,Thank you for your feedback on our hotel's cleanliness! We strive to maintain a high standard of cleanliness and appreciate your recognition of our efforts. Please find a reason to visit us again soon.

10/10 - 훌륭해요

Vicki

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Vicki,We're thrilled to hear that you had a fantastic experience during your stay at our hotel! It was our pleasure to have you as our guest. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스
The man at the front desk was friendly and very helpful.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Emily,Thank you for taking the time to share your positive experience with our front desk staff. It's great to hear that they were friendly and helpful during your stay. We strive to provide excellent customer service and we're glad we met your expectations. We look forward to welcoming you back in the future.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Gary, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

Malerie

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Malerie,Thank you for choosing our hotel for your stay. To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 - 훌륭해요

Laronda

좋아요: 편의 시설/서비스
Clean, friendly,great breakfast.we loved every thing olus great price. Conway ar inn and auites is TOP
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Laronda,Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed our clean rooms, friendly service, and delicious breakfast. It's great to know that our prices were also to your liking. Please consider staying with us again in the future!

8/10 - 좋아요

Tracey 님, gardner

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Tracey,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced during your stay and appreciate your patience. Guest satisfaction is our top priority, and we would like to assure you that we have addressed your concerns with the appropriate teams to prevent similar issues in the future. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

4/10 - 별로예요

Matthew

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Don’t waste your money.
Bed was very uncomfortable, curtains barely stayed closed and it wasn’t super clean. Bathroom was minimally stocked and had what looked to be blood stains on the curtain. Shower curtain didn’t stay closed because of weirdly shaped rod and the bottom of the tub was ridiculously slippery to the point I was afraid to move. For the price this place really isn’t worth it. Breakfast was ready early but wasn’t anything to brag about.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Matthew, Thank you for sharing your recent experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback regarding the bed, curtains, cleanliness, bathroom amenities, and shower curtain. Your input helps us to continually improve our services. We understand your dissatisfaction with the value for the price and have noted your comments about breakfast. We encourage you to reach out to our management team directly to discuss your concerns in further detail.

8/10 - 좋아요

Matt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Matt,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. We hope to welcome you again in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time here. Our team strives to provide exceptional service and exceed our guests' expectations. If you have any additional feedback or if there's anything else we can assist you with, please feel free to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Hector

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Hector,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again in the future!

8/10 - 좋아요

Rick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything great but problems with door key reader very stubborn to get in room.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Rick,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the door key reader during your stay. Guest satisfaction is our priority, and we will certainly look into this matter to ensure it doesn't happen again. Your feedback is valuable to us, and we appreciate your understanding.

10/10 - 훌륭해요

Bobbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Bobbie,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We appreciate your kind words and are thrilled that you enjoyed your time with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another excellent stay.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 4일
Hello Melissa,We are delighted to hear that you had an excellent experience with us! It was our pleasure to have you as our guest, and we appreciate your positive rating. Should you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back soon for another enjoyable stay!