We apolgoize for the inconvenience you may could have had. Hope we can do better next to earn close to a perfect rating. Hope to see you again in the near future.

Thank you for taking time to share your feedback and for the comment. We are happy that you enjoyed your stay with us. We would love to see you back again on your future accommodation needs.

Thank you for staying with us and taking time on giving us feedback. Out staff will be delighted to see this of there great effort and service. Hope you the best and see you back soon. Take care

Thank you for taking the time for the rating. We hope we can do our level best to next time to earn a perfect comment. Only thing we can ask it to let us know so we could help train our staff if we missed on any part of the service level. Thank You.

Thank you for the great comment and we are happy that you enjoyed your stay with us. We would love to see you back again on your future accommodation needs.

Thank you for your kind words and for taking time to share your feedback and comment. We would love to see you back again on your future accommodation needs.Stay safe.

Thank you for taking time to share your feedback and for the comment. We are happy that you enjoyed your stay with us. We would love to see you back again on your future accommodation needs.

We apologize for the inconvenience. But i would have to say the mentioning its not fully all fact. The fact is that Expedia does gives you options to answer for how many adults and how many children and specify there age. Because our system automatically charges based on all and a correct price is given prior booking. Expedia a calls the hotel so they dont have to pay you the money but our contract with Expedia states what they sell we will not approve unless any alternate options guest arranges with hotel we can manually help and since you choose not to do a correct booking separately we could not make an approval even though its mentioned we said the child can sleep in the vehicle which we would never do such because its again law to leave a animal or even a child in car in a parking lot. Authorities were called by us due to the abusive behavior and creating unnecessary scenes at the property was not acceptable when the policies were not read when booked and the arguments is between guest and Expedia when we have done nothing wrong. TO AVOID this its best to call hotel directly or book thru hotels direct website and you will see our policy more on black and white. Sorry for the inconvenience if Expedia tells you a different story to keep you attached to book from them not much we can do.

We apologize for the inconvenience, but after researching our records it appears this room was booked, and guest did not have any credit card for incidentals, valid ID to match the reservation and the room type was not booked based on guest/additional needed to be accommodated. Please note we tried to help cancel but it was also not completed on timely process and eventually it goes to a point we can't do nothing, and penalties are assessed. If you see you were not able to see some policies correctly speak with Expedia or call hotel or book thru hotel site for more clarity.

Thank you, mam. We appreciate you for giving good rating. hope to see you again soon.

Thank you, Sir.We appreciate you taking time to give us rating. We are happy and hope to see you again soon.

We appreciate you taking time to give us a rating. We are happy and hope to see you again soon.

Thank you SirWe appreciate you taking time to give us a rating. We are happy and hope to see you again soon.

We apologize Sir for the inconvenience. As you know we did all necessary but upon check you choose a different upgraded room type which also online is listed and we informed prior check in of the difference in price as you choose not to take the upper floor room. Please note we don't do any hidden stuff, Online booking policies needs to be read for check in requirement. Hope you can maybe look at direct booking options to avoid more confusion. We even called you guys right back as you left a special chair behind. Thanks

We appreciate you taking time to give us a rating. We are happy and hope to see you again soon.

First of all we would like to apologize for the what you mention you experience as not working. Please note you are clearly stating all this because you are upset. The 250 hold is not even a option that we give unless managment approves. Our policy requires strickly Credit cards with this discounted booking which you did not have and apart from all alternative options our staff allowed still. Please know you did not mention any of this not working notes to the hotel staff or at check out, if this was the case you would not have stayed in the room not even 1 hour Sir. Please be fair when commenting a hotel when policies if they are not presented well by 3rd party agency that's for you to concern with them as this review is related to hotel. Sorry for any inconvenience we suggest you use our direct website in the future. Our note even shows you asked to see the room prior to even check in. Take care.

Thank you for staying with us and taking the time to give us a feedback You have a safe Travel.

We appreciate your comment and hope to see you back soon.

Thank you for your great comment.

Sir we apologize. But there was nothing charged it was a incidental hold. We require credit card for incidental even though you have prepaid reservations. It was explained incorrectly as out staff members are new in training. It shows only pending transactions and goes away.

We apologize for the inconvenience. Please understand our parking lot is not equipped for large vehicle and we never informed to park there it was something that other have done is what we suggested. If our training staff made any error we will ensure to work with them. We do accommodate parking if its been informed in advance with our next door hotel, but this was not the case and its a weekend. Sorry for the inconvenience again. Take care.

Thank you for your response and comment. We hope to see you again soon.

Thank you for the comment. We hope you have great Day and see you back on your next need.

Than you for comment and we hope to see you soon on your next accommodation needs.

We apologize for the inconvenience and that you feel this way. Our goal is to ensure we keep transparency between hotel and guest on the number of guest booked with. It appears from our notes that you had more than registered guest for the booking allowed. For liability reason it is necessary we book we the exact number of guest including all children's as the options are there to select. Appears that was not done and a modification was denied and for such reason you left at your own description after been offered the fees. Hopefully in the future we don't have to come across similarly. Thank you.

We apologize if we didn't mean your expectations. Hope you would give us another chance so we can earn a perfect comment.

We apologize for the inconvenience. We hope we would have been able to talk to you but hope to get a chance to hear back from you in the future and help correct your concern.

Thank you for taking the time to write us. Glad you enjoyed your stay and we hope to see you back again soon. Take care

We apolgize you experience difficulties with your check in. We do understand that the Staff member that check you did a error with your card possibly confused you on your credit card charges. Please note we always require credit card for incidental and since appears you maybe using debit card the banking side just takes minimum 3-7 business days and it will all clear. Sorry for the inconvenience and we urge you book standard booking thru hotel to avoid this confusion. We have ensured to coach again the staff member as well.

Thank you for the comment. We apologize for any inconvenience. Normally we do have guest staying for extended stay. We would love to hear back from you to ensure what did you encounter to be able to see if we can ensure to update on our processing. Hope you will give us another chance and be able to have a better experience. Thank you

Thank you for the time you taken to give us a feedback. Hope we see you back again soon on your future accommodation needs and happy to hear you had a great stay.

We appreciate the comment for the stay. We hope the best for you and see you back soon on your future needs.

We apologize you experience a poor conditions. We noticed the sheers were not in well condition from the heat of the sun. We have taken immediate attention to ensure that is not visible and removed right away. sorry for the inconvenience.

We do sincerely apologize for the inconvenience. We seem to had a new guy and appears he didn't get it ready on time and was about 15mins delayed. We are trully sorry its been a challenge keeping/finding new staff and i can assure you if you would give us another chance we will make it right. Please if you choose to make a direct reservation we will try and help with a complimentary upgrade. Also we have only had powdered milk always for last 10 years, but will keep as comment for possible for future. Take care

We appreciate the great comment as its always good when guest have followed necessary policies. Take care and be Safe.

We appreciate you taking the time to give your feedback for the stay. Always good to hear from guest that has followed the booking policies. Take care and Be safe.

Sir, We apologize you feel that way, but i was the person whom attended you thru ought the stay. I spoke with your wife when she was at breakfast and she understood. NOTE the price that you paid for the room is the cheapest price for this town, but can garauntee you the rooms is better for sure compare to the next price up to us. I did offere your wife even at breakfast if she needed help for anyting to let us know as she was on walker. PLEASE be fair, on a courtesy call you mentioned you would be out by 11 but was not the case we just came across each other while we were inspecting other rooms after 11am so it was past c/o and you did not leave till about 11:15. We only offer limited breakfast after pandemic.

Thank you for your response, we hope you enjoyed your stay with us!

This was a no show reservation and not sure why expedia even allows to rate. But the fact of this reservation is it was non cancellable and you had no major credit card for incidental and more than the number of guest booked for. We apologize but we have some basic rules of policies you accepted on thsi booking that shoudl be followed and welcome to speak with expedia further as you choose to use there booking options. Thanks

We apologize for this experience and hope to show our improvements in the future should you chose to stay with us again. We always strive for guest comfort and satisfaction and regret hearing that it was not met.

We apologize for the inconvenience. The pool has always been this way and its always shared. A few amenities are shared. About the toilet paper we can understand it can be frustrating but please note if you just call us our staff as soon as they get a moment we would bring it up to your room. Hope in the future we can make better for you needs just allow us with a better communications. Take care

Thank you for taking a moment to give us a rating. Hope to see you back again soon.

Thank you for giving us a feedback. We would have hoped we could have made it better. We would love to hear from you to help better in the future. Hope you would give us another chance. Take care

We apologize that we didn't not meet the expectations you are use to seeing. Please know that our competitions are not even offering breakfast that are in this price range and this has changed since after covid. We do have it posted we only offer limited grab and go type breakfast. We are sorry if that was not presented well with this third party booking. Coffee we have a machine that dispense automatically it doesn't have to be made. Our goals will be to see and educate staff for sure due to the staffing challenge in the industry but will ensure to meet your expectations on the service level. Again our apologies for any inconvenience this may have caused you.

We appreciate your comment. Thanks

Thank you for the time in giving us a feedback.

We appreciate you kind words.

We appreciate your feedback. Have a safe travels.

I apologize you fee this way for the experience. We do have new staff and we have had our breakfast as limited. But will check if something is misleading and again apologize.

Thank you for the comment!!!