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퀄리티 스위트 모멜 - 리틀 록 NW 여행 후기

2.5 out of 5
퀄리티 스위트 모멜 - 리틀 록 NW
14322 Frontier Drive, Maumelle, AR

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 458개 이용 후기 중 194개" "
평점 8 - 좋아요. 458개 이용 후기 중 145개" "
평점 6 - 괜찮아요. 458개 이용 후기 중 54개" "
평점 4 - 별로예요. 458개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 458개 이용 후기 중 24개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Catherine

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 20일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on your next trip to Maumelle.

10/10 - 훌륭해요

Peng

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are nice and helpful. The room is clean.
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 16일
Thank you. We look forward to hosting you on your next trip to Maumelle.

6/10 - 괜찮아요

Gwendolyn

가족 여행
별로예요: 숙박 시설 상태 및 시설
The property had multiple cats outside at the entrance. The rooms were very outdated….restroom door inside the room was broken and squeaked when opening and closing it….wet floors signs were always visible from morning until night….stairs were noisy, you could easily hear neighbors.
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 15일
Thank you for letting us know of your recent stay at our hotel. Our sincere apologies that we failed to meet your expectations with the hotel in general. We would love the opportunity to provide you with the guest experience you expect and deserve on your next trip to Maumelle.

4/10 - 별로예요

YING CHEN

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 15일
Thank you for letting us know of your recent stay at our hotel. Our sincere apologies that we failed to meet your expectations with the hotel in general. We would love the opportunity to provide you with the guest experience you expect and deserve on your next trip to Maumelle.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 15일
Thank you

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hassle free check in
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 9일
Thank you. We look forward to hosting you again on your next trip to Maumelle.

10/10 - 훌륭해요

Lorelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 9일
Thank you. We look forward to hosting you on your next trip to Maumelle.

10/10 - 훌륭해요

Pierina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 1일
Thank you

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 1일
Thank you

8/10 - 좋아요

Jeremy

좋아요: 직원 및 서비스
Front desk staff was great. He was friendly and personable. The rooms were not top-notch clean but clean enough for a quick stop along a road trip. Free breakfast was subpar, but I didn’t have high expectations for it either. I wouldn’t stay here more than one night.
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 9일
Our sincere apologies that we failed to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you may take to Maumelle.

10/10 - 훌륭해요

Melinda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, friendly, helpful staff.
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 22일
THANK YOU.

2/10 - 너무 별로예요

Terri

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a 8" hole in the wall of my room, it smelled terrible, the carpet was sticky (my shoes stuck to the floor) my bathroom door had graffiti on it. HORRIBLE!!!!!
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 22일
Our sincere apologies for the issues with your suite. Anytime this occurs please contact the front desk immediately and request a manager.Our priority is to provide our guests with the experience they expect and deserve.

8/10 - 좋아요

LAQUEISHA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 22일
THANK YOU.

10/10 - 훌륭해요

Melinda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so helpful.
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 9일
Thank you for sharing your recent stay at our hotel. We look forward to hosting you again on any future trips you may take to Maumelle.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was Molde inside the hotel room .
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

6/10 - 괜찮아요

Passion

출장 여행, 가족 여행
The property looked newly renovated but it had a strange smell. It was a decent experience but I wouldn’t book here again.
2023년 11월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

4/10 - 별로예요

Tony

가족 여행
별로예요: 직원 및 서비스
We got there to check in & the person working the desk couldn’t be found for 10 minutes. This was at 12:50 in the morning. She came walking in from outside at some point. The extra lock for the room door was missing. There were several broken times in the bathroom and toilet paper in the floor when we got there.
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

2/10 - 너무 별로예요

Torey

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

Royce

2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 1일
Thank you

10/10 - 훌륭해요

Gary L

2024년 1월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

2/10 - 너무 별로예요

Marjorie

2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

Melinda

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff went above and beyond to be helpful.
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you for your kind words. We look forward to hosting you again on your next trip to Maumelle.

10/10 - 훌륭해요

Patricia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the staff and the room was very clean and quiet. Thank you for all you done looking forward to another stay.
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you for your kind words. We look forward to hosting you again on your next trip to Maumelle.

10/10 - 훌륭해요

Soraida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

8/10 - 좋아요

Jolynnda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

10/10 - 훌륭해요

Regina 님, Perris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

10/10 - 훌륭해요

Margaret

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We loved the staff here! Everything was great until we pulled out the bed in the couch which was stained up and we did not have any sheets for it! Luckily we brought extra blankets and my son ended up sleeping on an air mattress we had to go buy! But staff was very friendly and breakfast was great!
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

Emma

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

2/10 - 너무 별로예요

Erika

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would honestly avoid this hotel at all costs if I were you. The front desk staff seemed nice enough but the room was absolutely DISGUSTING. I grossed out the entire time and worried I’d bring bed bugs or something home with me. When we walked up to our room the door was open, which was creepy enough, then we went in to find it very unclean. There was a used hair band on the floor and as soon as we opened up the (very dirty & stained) pull out couch-bed we found a pair of sweatpants inside from the last guests. To top it all off, there was white stuff running down the walls and a handprint that looked like feces. Don’t waste your money here!!
2023년 12월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

6/10 - 괜찮아요

ALICIA

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Okay
The stray cats were the perk of the stay. Room looks like it hasn’t been cared for in quite a bit. Needs some TLC. The staff was kind and knowledgeable. Lots of stinky smells.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

8/10 - 좋아요

Rege

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

8/10 - 좋아요

Jake

2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2024년 1월 8일
Thank you

8/10 - 좋아요

Sarah

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

4/10 - 별로예요

Patrick

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in late at night, process was simple. All areas of property smelled of marijuana - some faint, others not so faint. Cats EVERYWHERE, including a first floor room with curtains open to all passers by; didn’t help that staff had paper plates full of wet and dry cat food at the entrance. Room was very dated, chips and nicks in the walls, tiles missing or unattached in bathroom (Room 206), bathroom had clear smell of marijuana but faded as moved to back of room. Hadn’t been cleaned, or cleaned well - gummies visible on floor of “closet”, multiple sticky surfaces that had to be wiped down, pencil shavings and toilet tissue in the toilet. TV didn’t work, tried all settings and swapping cables to no avail. Only positives: shower had great pressure (and was very clean), breakfast had good options and was hot and fresh. Would not stay here again, or recommend until property updated and cats deterred.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

2/10 - 너무 별로예요

Gordon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was put in a room that was not clean at first, and we were moved next door. Later, I saw someone enter the first room. It was as if they were staying there as an unregistered guest. Then there was the arrest of the clerk's significant other for shooting someone in the next town over. The hotel was a non-smoking hotel, yet on our end of the hallway, it reeked of marijuana. Do not stay here. The room's door safety hasp had been ripped off and never replaced or repaired. I should have demanded my money back and went somewhere else.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

Sarah

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was gret
2023년 12월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Ok I guess
The staff was great. Friendly, courteous, helpful. The room we were in definitely needed some attention. The bathroom door was hard to close and wouldn't lock. Some of the baseboard needed to be reattached. Hot water never got hot (more than lukewarm but definitely not hot). One corner of the room had not been vacuumed in a while as evidenced by the dust by a pillow we tossed on the floor and the penny laying on the carpet. The whole room is in dire need of fresh paint (scrapes and missing chunks of paint all over). Lastly, the people in the room above us were stomping around and moving furniture or something until 3 in the morning.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

10/10 - 훌륭해요

EBONY

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

10/10 - 훌륭해요

brad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

2/10 - 너무 별로예요

Karl

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not well lit. Broken toilet seat. TV was not connected to cable and no remote was found in the room. Beds were very uncomfortable. Carpet in room well worn. Many small items needed to be fixed to make the room more appealing.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. The issues with your suite have been turned over to housekeeping and/or maintenance to ensure immediate assistance was given.We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

4/10 - 별로예요

Chelsea

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very noisy and breakfast area very unclean. Pull out beds and bedding were not clean.
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you make take to Maumelle.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you

10/10 - 훌륭해요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was nervous about arriving b/c the price point was really good based on the reviews/pictures. It was an awesome place to stay. Quiet, comfortable, clean, and yummy breakfast ❤️
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Thank you. We look forward to hosting you on your next trip to Maumelle.

2/10 - 너무 별로예요

Alexzandreeya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I called to cancel 3 weeks prior to my reservation, well within the cancellation time, I was told by the hotel front desk they could not find my reservation.I said I guess I needed to cancel it and if you guys don't have it that works out. Then the actual date comes around and my card gets charged. When I call in they tell me I can't get a refund for same day cancellations even though I tried before. So I got charged $200 for two rooms that were not used because of front desk incompetence.
2023년 12월에 3박 숙박함
답변 제공: Christine 님, 2024년 2월 9일
Our sincere apologies for the misunderstanding with your recent reservation. All outside 3rd party companies handle their own reservations and/or cancellations. We would love the opportunity to provide you with the guest experience you expect and deserve.

2/10 - 너무 별로예요

ana

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 7일
Our sincere apologies for failing to meet your expectations. We would love the opportunity to provide you with the guest experience you expect and deserve on any future trips you take to Maumelle.

8/10 - 좋아요

Sheilagh

좋아요: 청결 상태, 직원 및 서비스
The only downside was the property was in need of some TLC. It was clean, though. Staff were great. Breakfast was included , however we didn’t stay as we at other plans. Very affordable price and we had a good sleep after an 18 hour drive.
2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you and we hope to host you again in the future.

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you and we look forward to seeing you again in the future.

10/10 - 훌륭해요

Felisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chtistine 님, 2023년 12월 17일
Thank you.

10/10 - 훌륭해요

Tiffany

2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 8일
Thank you