Brilliant staff, from the email I received when I booked asking if I needed anything, to the check in staff asking about my plans to see if I needed help, to the room service staff being friendly and helpful when I saw them. As I checked out, a staff member was helping another guest arrange activities for the day and was looking up opening times and transport. Every interaction I had with the staff was spot on and above expectations.
The room was great, comfortable, comfy bed, lots of cushions, clean, warm and quiet. I don't understand the kitchenette thing in a hotel room, but it was nice to have the fridge to keep some beers in! There are even ice machines out in the corridors.
Very good location, close to the centre so easy to get around, but quiet on the street.
Very happy with my visit, it's a great hotel and I will happily stay here again next time I visit Liverpool.