Dear Guest, Thank you for staying with us and for the feedback on the experience. We are disappointed that your time with us was less than ideal. Welcome bottle of water in the room is received only on the first day of your stay. We would like to inform you that we offer our guests a Maxi bar with lots of food and beverage choices. You can find Maxi bar next to the reception and our staff members are always there to assist you. We fully apologize on behalf of housekeeping management for not placing new towels. Your experience is not on par with the level of service we are accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we will be addressing your concerns with the head of departments to ensure we offer a better experience for guests in the future. Please accept our sincere apology for the disappointments during your stay and we hope to be able to have the opportunity to regain your trust in our Hotel. Yours Sincerely, Miloš Likovnik Front Office Manager

Dear Traveler, Thank you for staying with us and complimenting our central location and our fantastic breakfast. We promise you to carry on like this. We have started a gradual renovation process. We do hope to welcome you again in the future and remain at your disposal. Sincerely Yours, Irena Jarc Front Office Manager

Dear MIJI KIM, Thank you for taking time to write this A+++ review! We are glad to have offered you a memorable experience during your stay at Hotel Lev. Additionally your kind notes regarding the room comfort and exceptional breakfast quality are much appreciated. We hope that we were able leave a lasting impression on you and we look forward to welcome you back with us in the near future. Irena Jarc Front Office Manager

Dear Traveler, We would like to thank you for having chosen our hotel as your destination and for your lovely review. We highly appreciate your comments and feedback. We would be delighted to welcome you back sometime in the near future. Best regards, Miloš Likovnik Front office / Shift leader

Dear Mr. Wook, Thank you for sharing your thoughts on your stay at Hotel Lev with the travel community. We appreciate your feedback and this is definitely not the experience we want you to have when staying with us (just a passable hotel downtown). We have so much more to offer. Whenever returning again to Ljubljana please contact me directly, so I may have an opportunity of challenging us to raise your opinion higher. With Kind Regards, Irena Jarc Front Office Manager