룸, 침실 1개, 석호 전망 | 숙박 시설 내 편의 시설/서비스
예약 가능 여부 확인

길리 에어 라군 리조트 바이 와링인 호스피탈리티 여행 후기

3.5 out of 5
길리 에어 라군 리조트 바이 와링인 호스피탈리티
Gili Air Island - Lombok, Gili Air, Lombok

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 166개 이용 후기 중 65개" "
평점 8 - 좋아요. 166개 이용 후기 중 56개" "
평점 6 - 괜찮아요. 166개 이용 후기 중 29개" "
평점 4 - 별로예요. 166개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 166개 이용 후기 중 4개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

sandra 님, Abbotsford

연인과의 여행
좋아요: 청결 상태
Good location and liked the pool that is right from the door. We did not have wifi working very well during stay. Air conditioning in room was not working great but when we complained it was fixed and was better. We forms food was overpriced at the resort. Did not eat at the resort much as I had ordered chicken wings with drinks and only 3 tiny wings came. There are plenty of reasonable food options within walking distance though.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great resort will definitely go back
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 4박 숙박함

4/10 - 별로예요

Steven

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Anders Nils Ragnar

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service, personal and location were great, the pool cleaning could have been better.
2023년 4월에 4박 숙박함
답변 제공: Sales Marketing 님, 2023년 7월 14일
Thank you for your review. We appreciate your feedback and are glad to hear that you enjoyed our service and location. We apologize that the pool cleaning did not meet your expectations and we will work to improve it in the future.

6/10 - 괜찮아요

Christine

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Chambre correct mais services a revoir
Chambre correct. Néanmoins des bémols vu le prix de la nuitée : à notre arrivée vers 15h00 la chambre n etait pas encore prête il a fallu attendre 20 min. Pendant notre séjour de 4 nuits la piscine donnant sur la chambre n a jamais été nettoyée ( presence de saletés au fond, des feuilles et insectes flottants) Le petit dejeuner n est vraiment pas super et le café est horrible ( présence de marc de café) et même quand on demande à changer c est toujours pareil.
2023년 5월에 4박 숙박함
답변 제공: Yudit-Sales Marketing 님, 2023년 6월 6일
We are sorry about the delay in getting you the room at the time of your arrival. We understand your concern about the pool quality and the breakfast options. We will take corrective measures to ensure that such issues do not arise in the future. Please rest assured that we value your relationship and are committed to providing you with the best service.

2/10 - 너무 별로예요

Terry

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
This property was not how it was protrayed, the pictures of the rooms and surrounding property made it look much more up to date than it is. We stayed only one night of the week we had booked and moved to another resort on another island for duration of our vacation.
답변 제공: Gili Air Lagoon 님, 2023년 5월 24일
Thank you for your honest feedback, Terry. We are sorry to hear that you did not find the property as up-to-date as you had expected. We strive to provide a top-quality experience for all of our guests. We value your opinion and thank you for taking the time to share your thoughts on our resort.

6/10 - 괜찮아요

Iris

좋아요: 직원 및 서비스
Op goede loopafstand van de haven, fijn strand en restaurantjes om de hoek. Het personeel is vriendelijk, de bedden zijn goed en er is een fijn zwembad bij het restaurant. Helaas is het verder wel wat in vervallen staat. Het ronde zwembad was niet schoon, het middenstuk is een opslagplaats voor troep geworden. De wc brillen waren vies, dit hebben ze tijdens ons verblijf wel opgelost. Verder wat kleinere mankementen zoals leuningen die los zitten, een lamp in de badkamer die niet uit kon, gaten in het rieten dak etc.
답변 제공: Management Gili Air Lagoon 님, 2023년 5월 3일
Thank you for taking the time to review us. We are delighted to hear that you have enjoyed the great amenities and friendly staff at our hotel. We apologize for the conditions of the swimming pool and other minor defects you have experienced. Our team is committed to providing the highest standards of facilities and we will take immediate steps to address the issues you have raised.

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location just off the beach. Staff are amazing and very helpful. Infinity pool by hotel restaurant/bar was great. View of the ocean. Only 6 loungers and no umbrellas. Breakfast included was basic but delicious. Rooms are definitely dated and could use updating. Lots of ants in room. Bathroom is part outdoor so very buggy. Always had hot water and air conditioner worked great. Lagoon pool is run down and needs cleaning. Not sure what use to be at the center of the pool but was being repaired during our stay. Wifi barely works.
2023년 4월에 3박 숙박함
답변 제공: Management Gili Air Lagoon 님, 2023년 4월 19일
Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed the location, staff, infinity pool, and view of the ocean. We apologize for the limited number of loungers and lack of umbrellas. We are sorry to hear that the rooms are dated and that you experienced ants in the room. We are also sorry that the lagoon pool was not up to your standards. We will take your feedback into consideration and work to improve the quality of our services. We apologize for the wifi issues and will look into this further.

8/10 - 좋아요

Randi

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was great for kids, right at your doorstep. The property wasn't on the beach though, which I had thought it would be (perhaps my mistake). It was only a few minutes walk, so was ok. Staff was friendly & helpful. Overall, it was a decent place to stay.
2023년 3월에 1박 숙박함
답변 제공: Management Gili Air Lagoon 님, 2023년 4월 8일
Thank you for your review. We are glad that you enjoyed the pool and found the staff to be friendly and helpful. We apologize if you were expecting the property to be on the beach, but we are glad that it was only a few minutes walks away. We hope that you had a pleasant stay overall.

10/10 - 훌륭해요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel on Gili Air with unique pool, comfortable rooms and great service
2023년 2월에 5박 숙박함
답변 제공: Gili Air Lagoon - Management 님, 2023년 2월 20일
Hi Philip,Thank you for your kind words, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

2/10 - 너무 별로예요

Ronamae

2023년 1월에 1박 숙박함
답변 제공: Gili Air Lagoon - Management 님, 2023년 2월 20일
Dear Ronamae,Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your accommodations. We are very sorry that you didn’t have a great experience in our hotel. My apologies for this inconvenience. We hope to have to chance to welcome you again.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Rod 님, Auckland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very private due to the layout and small number of units Staff very helpful Staff and cats very friendly. Bring biscuits for the cats Close to good restaurants and ferry This is not related to the resort. The sea is why we came.The businesses on the islands need to clean up all the rubbish in the water, probably not their fault but seeing all the plastics film and metal foil from packaging in the sea is a not going to make me come back. The ENVIRONMENT is your business. If you can engage the tourists, give them fine net bags to collect the rubbish while they are in the water and return it. It the least we can do and its not hard.
2020년 3월에 4박 숙박함

6/10 - 괜찮아요

Anders

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Ok budgethotell.
Hotellet hade alla möjligheter med ett bra läge och en fin pool som rummen vette ut mot. Rummen var helt ok men det var mycket kryp i badrummet som var öppet ut. Djur som åt av tvålar och djurbajs på handduken var inte så trevligt. Servicen var inte så bra. Personalen försökte lite för mycket och man fick inte ens dra ut sin stol själv till frukosten. Vi blev aldrig lämnade ifred när vi åt frukost. Det stod alltid någon två meter från vårt bord och ställde frågor hela tiden. Frukosten bestod av en mindre buffe och en varmrätt som man beställde från menyn. Det var helt ok pannkakor men när jag beställde en egg benedikt fick jag ut något som jag inte vet vad det var. Helt oätbart var det.
2020년 3월에 4박 숙박함

10/10 - 훌륭해요

Caralyn 님, Bpyanup WA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the pool access, close to port , shops and restaurants.
2020년 3월에 4박 숙박함

10/10 - 훌륭해요

Kerstin

단체 여행
좋아요: 숙박 시설 상태 및 시설
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Godt hotel
Rigtig godt hotel. Fedt koncept med en rund pool og man har “sin egen” pool. Fine og rene hytter. Morgenmads buffen lidt beskeden, men det er den også mange andre steder. Wifi virker fint. Servicen er i top.
2020년 1월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good pool very good poll good pool vergood pool very good poll good pool very good polly good poll
2020년 1월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
2019년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 6박 숙박함

10/10 - 훌륭해요

Lina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 4박 숙박함

4/10 - 별로예요

hollie

별로예요: 직원 및 서비스
2019년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property looks nothing like the pictures on the Expedia website!!! My husband and I booked and paid for 3 nights and left after 1. The pool had a big calcium build up ring just above the waterline, the staff barely spoke english and the service at the pool bar sucked! The landscaping around the pool and the entire property was non existent, you might mention to potential guests that the island was hit by a 7 magnitude earthquake just over 12 months ago and they are still clearly recovering from that! I’d like a refund for the two nights that we didnt stay at a property we were ‘duped’ into booking by misleading images on your website. Please contact ASAP regarding a refund!!
2019년 10월에 3박 숙박함

10/10 - 훌륭해요

Fiona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having your own chaise lounge in your own private pool was superb. It was very quiet and tranquil. The staff were exceptional. Very romantic atmosphere. Close to the beach restaurants. There was a fabulous spa just on the corner. I will be back .
2019년 9월에 2박 숙박함

8/10 - 좋아요

sylvain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel correct, petit déjeuner bof
Hôtel original surtout grâce à sa piscine. Les Bungalows sont confortables et propres. Par contre le petit déjeuner est vraiment pas terrible ( pains et croissants rassis...) L'emplacement est pas mal, car pas trop loin du port et proche des plages pour le snorkeling et des restaurants.
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisk for barn og hyggelig personell Nydelige strender og ankomsthavn rett i nerheten😊
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the rooms and the pool area. Close to the beach area and friendly service
2019년 7월에 3박 숙박함

8/10 - 좋아요

Mathieu

좋아요: 청결 상태, 직원 및 서비스
Bien
Belle adresse bien située, mais un peu vieillissant. Comme souvent il s’agit de chalets locaux donc l’insonorisation a la lumière ou au bruit n’est pas parfaite mais ça reste une belle chambre. Très bien pour le petit déjeuner
2019년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Great staff
The hotel has great potential, though it doesnt live up to it. They are working on rebuilding the place from the damage from the earthquake last year. The pool was Nice But had a lot of bugs and things in it. And the rooms were Nice, some small ants got in But Nothing major. The breakfast was not very good. But there are a lot of places nearby Where you can eat. But the service was amazing! Amazing staff! And I recon the hotel Will be great when the renovations are done
2019년 6월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2019년 7월에 3박 숙박함

4/10 - 별로예요

Monica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away
The hotel needs a lot of renevation. It does not look like that has happened in about 20-30 years. Our bedshits had marks in them because they’ve had big holes in them and the towsls had stains. Lot of spiderweb on the walls. I would not stay here again.
2019년 6월에 3박 숙박함
답변 제공: Gili Air Lagoon Resort 님, 2019년 7월 2일
Hi Monica, please accept our sincere apology for any inconveniences we may have caused. We'll work hard to fix the issue you experienced. Thanks for letting us know. We look forward seeing you again sometimes soon with some improvement! Thanks again.^^

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Die Lage der Unterkunft war nah am Hafen. Örtliche Restaurants waren zu Fuß gut zu erreichen. Der Bungalow und der Pool waren groß. Personal sehr hilfsbereit und freundlich. Sehr viele Moskitos waren im Pool und die Hygiene im Pool ebenso im Badezimmer lässt zu Wünschen übrig. Föhn hatte gefehlt und ich wurde ziemlich verstochen, denn überall sogar im Zimmer waren die Moskitos. Unterkunft ist für einen kurzen Zwischenstopp ganz ok.
2019년 6월에 2박 숙박함
답변 제공: Gili Air Lagoon Resort 님, 2019년 7월 2일
Hi, we really appreciate you for choosing our resort. Please accept our sincere apology for any inconveniences we may have caused. We'll work hard to fix the issue you experienced. Thanks for letting us know. We look forward seeing you again sometimes soon with some improvement! Thanks again.^^

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel. Pool was not so clean, Although the pool boy certainly did his Best. The Water Rotation is completely missing. Wi-Fi was poor.
2019년 5월에 3박 숙박함
답변 제공: Gili Air Lagoon Resort 님, 2019년 7월 2일
Thanks for choosing our resort. we really apologize for any inconveniences we may have caused. We'll work hard to fix the issue you experienced. Thanks for letting us know. We look forward seeing you again sometimes soon with some improvement! Thanks again.^^

6/10 - 괜찮아요

실제 이용하신 고객

2019년 5월에 4박 숙박함
답변 제공: Gili Air Lagoon Resort 님, 2019년 7월 2일
Hi, we really appreciate you for choosing our resort. Please accept our sincere apology for any inconveniences we may have caused. We look forward seeing you again sometimes soon with some improvement! Thanks again.^^

10/10 - 훌륭해요

Benn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best resort on the island
Gili air lagoon is in a great location near to the port and the main bars and restaurants. The staff were very friendly and always willing to help out, e.g. arranging our fast boat back to Bali and organising a good snorkelling tour. The rooms were great and had everything needed. The pool was the best bit, with each room feeling like they have their own private space but, giving you space to swim and relax in a bigger pool if you want. Definitely think it's the best resort on the whole island.
2019년 4월에 3박 숙박함
답변 제공: Gili Air Lagoon Resort 님, 2019년 7월 2일
Hi Benn, we just wanted to drop you a note that we really appreciate you for choosing our resort. Also, our apologies for any inconveniences we may have caused. We hope you enjoyed and had a great time during your stay. We look forward seeing you again sometimes soon! Thanks again.^^

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was the most disapointing experience I’ve ever had! and I travel a lot. On arrival I was told I can’t check in as my room is going through some renovations and there’s no electricity... and that’s it!!! No sorry, no willingness to help me perhaps find another hotel! Shocking!! Wotif that was the last time I booked with you! and I’m not exaggerating. I realise that every company, even at this level can make a mistake like everyone else but the customer service was simply unacceptable! Put yourself in my shoes for a minute... you spend hours researching your dream destination and accomodation months before you go on a trip... then with time your excitement builds up and when you finally get there you are told you can’t check in!!! that’s not it! ....you still get charged for your entire stay!!! Very, very disappointing!!
2019년 4월에 9박 숙박함

10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty true to the pictures, not flash but comfortable. Pool is huge but rather warm.
2019년 3월에 3박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 2박 숙박함

10/10 - 훌륭해요

Martine Smedheim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly Staff. Ok breakfast. Clean. Im going back!
2019년 3월에 3박 숙박함

6/10 - 괜찮아요

Brian

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Spring dette hotel over
Dette hotel er nedslidt på alle punkter. Den hytte vi fik var uden strøm så vi fik en anden. Der var ingen varmt vand de 4 dage vi var der . Svimmingpoolen var beskidt . Morgenmaden er meget beskeden. Personale var kun unge mennesker der gjorde hvad de kunne for at få det til at løbe rundt. Tror det snart der lukker for der var ikke lavet en reparation i mands minde. Alt for dyrt i forhold til kvaliteten.
2019년 2월에 4박 숙박함

10/10 - 훌륭해요

Charlie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ett paradis som gör Gili Air till en paradisö
Ett paradis som gör Gili Air till en paradisö! Med ett boende i en lyxbungalow omringande en pool som vätter ända upp till bungalown är detta inget annat än ett paradisboende. Åk dock inte dit för matens skull, för den är inget vidare. Men allt annat är top notch (service, boende, poolen, priset)!
2018년 12월에 5박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Choice on Gili Air
Excellent choice on a charming island. Super glad we chose it. Lovely staff!
2018년 12월에 2박 숙박함

10/10 - 훌륭해요

Patrik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Miellyttävä kokemus. Palvelu oli hyvää ja paikka oli todella tunnelmallinen.
2018년 11월에 8박 숙박함

4/10 - 별로예요

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별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were not impressed with this property. Upon arriving, we had to wait 15-20 min for someone to help check in. There was rarely easily accessible staff around the property. The room was ok but AC did not work properly and to say the room was hot was an understatement. The key to your room also controlled all power for the room including AC so anytime you leave, they expect it to be turned off, making the room even hotter. There walls of the inside of the lagoon were extremely deteriorated. There was construction going on around this area so hopefully it gets better but there was also no notice that we would be dealing with construction. Provided breakfast was average at best. Location of property has everything to be desired. You need to walk aways or ride a bike in either direction to get anywhere. You also have to walk down an alley next to an open field filled with trash that smelled awful to get to the property. We will not be returning.
2018년 11월에 2박 숙박함

4/10 - 별로예요

EMMANUEL

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Décue dès l'arrivée
On nous a promis du rêve !! L'hotel ne correspond pas au standing .... il est vetuste les chambre sont petites et la propreté est à désirer !! Le personnel adorable, le manager aussi mais l'hotel est triste et vide ! De plus nous avons payé une blinde environ 140 euros la nuit alors que des promos de dernières minutes sont à 41 euros ! vraiment un hotel à pigeons, cette fois ci c'était nous !!! L'ile a subi des dégats lors des derniers tremblement de terre, mais des poubelles partout et des odeurs immondes portées par le vent, donc choisir les plages à l'abri de celui-ci idem pour les restos ! Seul bon moment aller nager avec les tortues ....
2018년 10월에 3박 숙박함

8/10 - 좋아요

Carine

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 3박 숙박함
답변 제공: Anthony 님, 2018년 10월 1일
Thank you