The booking in was a little confusing because I didn't realise the rooms were at different places from the reception, and the address I had on the booking form wasn't the reception, just a door - which was locked. My son found the phone number (since it wasn't on the booking form) and we were directed to the reception office, which was a couple of minutes walk away. Then the receptionist at first firmly told me I hadn't paid. I assured her I had and she rechecked and apologised, but I could have done without the first somewhat aggressive response. She told me where the room was, around the block, and then, thank goodness, agreed to show me where it was, which was good, since it was down an alleyway and it was already dark. HOWEVER, when I saw the room, I was delighted (a studio set-up with kitchenette). Modern, clean, even slippers, A delight. #And the location for me was particularly advantageous.