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아파트먼트 워프 - 빈티지 센트럴 런던 아파트먼트 여행 후기

3.5 out of 5
아파트먼트 워프 - 빈티지 센트럴 런던 아파트먼트
Hatton Wall, Camden, London, England

이용 후기

4.6
평점 10 - 훌륭해요. 13개 이용 후기 중 0개" "
평점 8 - 좋아요. 13개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 13개 이용 후기 중 3개" "
평점 4 - 별로예요. 13개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 13개 이용 후기 중 3개" "

5.8/10

청결 상태

5.0/10

직원 및 서비스

4.4/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do Not Stay Here, total waste of money.
We arrived promptly at 5pm agreed checkin time, but nobody was there despite texting our good progress of 180 miles drive. We stood outside over half hour in cold windy bleak shabby back street area. Man finally arrived & let us in to poor & very basic place where all was in one room, 1 bed up ladder looking over kitchen sink, another tucked in corner of the same room- - reminiscent of poor lodgings of times past. Despite Full payment for our stay in advance. Man then demanded to photograph driving licence and passport AND he also demanded Debit Card details for £300 advance debit against "any potential breakages" & he said that amount "should be refunded" - or partially - over the following month! I have never had this bizarre virtual cash (Debit Card) additional demands before, and we felt uncomfortable about having passport and driving licence photographed in back street shabby building too. All completely unacceptable & I explained that we would 1st have to examine everything & agree its current poor condition & furthermore, that £300 was likely more than value of entire contents. We declined & he then refused to let us stay without our debit details for additional £300 advance that "should be" refunded over next month and he also refused our stay without photo of Driving Licence & Passport! I have previously had my identity cloned and I declined to take that risk again. We left & found hotel, I wonder if anybody ever gets their Debit Card advance refunded in full?
2018년 12월에 2박 숙박함
답변 제공: Customer Service Team 님, 2019년 1월 9일
Dear Brian, thank you for your feedback. To be honest, we are quite surprised by your review. We can confirm that you were notified of both ID/passport to be shown and £300 breakages deposit to be paid upon check-in, on several occasions before your arrival. Please, note that this information is also stated in our policy on Hotels.com, visible before proceeding with the reservation. We would like to confirm that the breakages deposit is refundable within 7 working days after the check-out, depending on banks processing times, as per our policy. Unfortunately, as per our policy, we could not proceed with your check-in without checking your ID/passport and proceeding with the payment of the breakages deposit. We hope you enjoyed your stay in London. Kind regards, Customer Service Team

2/10 - 너무 별로예요

Brandy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
terrible
We arrived Tuesday. Had to wait an hour to get a call to even be able to get in an apartment. No one was there to meet us they told us how to get in over the phone. That night we lost all power and hot water. Could not charge anything, get ready for the day or even shower. Let alone have heat when it was 40 degrees at night.We called and left multiple messages but you guys did not open until 10am. We got no phone call back after multiple messages left. We then called at 11am and got an answer. They said they would try to get out and fix it as we were out exploring for the day. We later got a call saying they fixed it later and it should be good when we get home. We got home around 6pm after walking 13 miles that day & realize the only thing we do have is electric. No hot water and no heat. So we were freezing in our room and could not shower after being out all day long. We called multiple times with them trying to have US fix it over the phone. Which did not work every time. As half of us were sleeping a guy came to fix it about 11 pm at night. We then had to leave the next day at check out at 10am for us leaving London.  We came to London for 2 days and could barely enjoy it as we could not shower, get ready, charge our phones or even be warm for that matter. We are very very un happy with our stay and I feel we should have either gotten a full refund or of been moved to one of the other apartments.
2018년 9월에 2박 숙박함
답변 제공: Customer Service Team 님, 2018년 10월 30일
Dear Brandy, your feedback is very important for us in order to improve our service. We are quite surprised by your review. As soon as we received your report about the electricity, we attended to the property promptly to check and fix the issue. When we left the apartment, all power and hot water/heating was working. When you reported that the heating and hot water were not working, we sent a professional plumber to the property to check the issue, only to find out that the boiler had been switched off. Please, accept our apologies. Regards, Customer Service Team

6/10 - 괜찮아요

Laurent

좋아요: 청결 상태, 직원 및 서비스
The appartment is located in a very good location in Farrindgon, 15 min walk to Old Street where I was going. There is no front desk so I was welcomed by someone at the property to check me in and show me around, very good service there. The flat itself is clean but could do with a little bit of TLC, fun decoration (The Beatles themes with records on the wall) and the bed on a medzanine. Complimentary Tea and coffee is available in the property and the towels and bath products are nicely wrapped on arrival. All this being said perfect for a couple of nights and overall good value for money.
2018년 7월에 2박 숙박함
답변 제공: Customer Service Team 님, 2018년 8월 3일
Dear Laurent, thank you for your feedback. We appreciate you liked our apartment. We hope to see you again soon. Regards, Customer Service Team

8/10 - 좋아요

Maaike 님, Amsterdam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfecte locatie en fijn apartement
Het ontvangst was fijn. Daniel wachtte ons op bij het appartement en heeft alles uitgelegd. Ook was hij gedurende het weekend beschikbaar voor eventuele vragen. Het appartement was schoon en van alle gemakken voorzien (tv, wifi, oven, wasmachine). Er was één slaapkamer met twee tweepersoonsbedden, en eentje met één tweepersoons bed. Het enige minpuntje vond ik de douche; de waterdruk was vrij laag en de douchebak liep snel over. Wel was het water lekker warm, ook als je als zesde persoon aan de beurt was met douchen. :) De locatie van het appartement was perfect; dicht bij metro halte Chancery Lane. Ook waren er in de buurt veel leuke en niet te dure eettentjes. Voor herhaling vatbaar!
2018년 3월에 3박 숙박함
답변 제공: Customer Service Team 님, 2018년 4월 11일
Dear Maaike, thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Customer Service Team

6/10 - 괜찮아요

Stephen 님, London

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Experience
This stay would have been ok as the premises is nice, however due to work men mending beds above at 10pm and the walls and floor being so thin, guests above coming in at 2am, sadly woke us up, and we were in London to work.
2018년 1월에 4박 숙박함
답변 제공: Customer Service Team 님, 2018년 1월 31일
Dear Stephen, we are very happy that you liked our apartment. Your review is very important for us. We apologise for the issues you faced. We hope to host you again. Regards, Customer Service Team

4/10 - 별로예요

Sharon

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous location but tired interior.
Amazing location. Able to travel to any part of London very easily by public transport Very tired interior apart from bathroom which is lovely. Best suited to young people as it is very quirky but was advertised as 4 single beds when in actual fact it has two double beds which was not ideal for 3 very mature ladies. Agents acted fast and put in another double bed. Was much appreciated but unfortunately as space was tight anyway this just made it far too cramped. Agents provide plenty of cleaning materials and tea coffee etc as well as shower gel and soap. Damage to the kitchen surface should have been fixed before our arrival as it was very unhygienic but I think that it is now being addressed. The surrounding area of Hatton Garden and Chancery Lane is fabulous and has a great market and amazing eateries but mostly closed Saturday and Sunday. Very quiet and night so a good nights sleep had by all. If you are open minded and want to be based in a fantastic location this is the place for you. Walkable to Okd Bailey and St Pauls and many many more areas.
2017년 6월에 2박 숙박함
답변 제공: Apartment Wharf Team 님, 2017년 7월 18일
Dear Sharon, thank you for your review. Your feedback is very important for us. We are always trying to improve our service. We hope to host you again. Regards, Customer Service Team

4/10 - 별로예요

Lena 님, Boston, MA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The location was great. the room was not ready
The room was not ready, they gave us another room and were calling us 5 times during the next day - to make us come back and change the room . We told them that we would be there at 6 p.m.- they continued to call ... Our phone was on roaming....The booking was made from 05-18 -17, although we sent them an air fare ticket and it was clear that we were coming 05-19 -17 .So, we paid for a day that we did not use. The room where they moved us had a smell of glue and cement - they put a new bath tub on 05-19. Only one bed was normal, another was an old sofa-bed not appropriate for sleeping. They forgot to pay for the electricity and next day we were in the dark. The TV did not work. They new about it, but did not do anything. We did not come to watch the TV, but it would be nice to see the news.
답변 제공: Customer Service Team 님, 2017년 6월 19일
Dear Lena, Your feedback is very important for us. We are always trying to improve our service. We hope to host you again. Regards Customer Service Team

4/10 - 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Inte som vi tänkt oss. När vi kom så var det iskallt i lägenheten och inget varmvatten eller värme fanns. Trots att hon som lämnade nyckeln så tog det till sen kväll innan det var fixat. En massa telefonsamtal gick åt för att lösa det. Dag 2 regnade in genom taket så en av våra resväskor blev blöt. Massa nya telefonsamtal med meddelandet att de ska höra av sig vilket dom inte gjorde. Efter allt önskade vi avdrag på priset vilket dom inte gick med på. Lämnar 10% på nästa vistelse. Nej Tack!!
답변 제공: General Manager 님, 2016년 12월 8일
Thank you for your feedback. To be honest, we are quite surprised about your review. As soon as you reported the issue with the boiler not working in the apartment, we took action immediately and it was repaired promptly. When afterwards you reported the leak form the roof in one of the bedrooms, we offered you to be upgraded in another apartment in the same building, but you preferred to stay in the property you booked. The leak from roof was fixed promptly as well and now there is no issue in the apartment. We hope to host you again. Kind regards, Apartment Wharf Team

8/10 - 좋아요

Imelda

central location in london
It was great as the apartment was in the centre of London. Easy access to every major sights.
답변 제공: General Manager 님, 2016년 10월 28일
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team

6/10 - 괜찮아요

Rikke Oline

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Grei leilighet, dårlig info om depositum og regler
Vi var 10 stk som leide denne leiligheten. I seg selv var leiligheten veldig grei. Det var alt man trengte i leiligheten. Det var doble køyesenger i 2 rom, og en sovesofa i stuen. Vi var fornøyd med leiligheten men ikke hvordan vi ble møtt av selskapet som hadde denne leiligheten. Når man bestiller blir man ikke informert om at det må betales et depositum, for vår del kostet dette 3000kr. Og vi var ikke informert om at jeg som leietaker måtte skrive under på et ark hvor vi godkjente gebyr ved; høy musik, party, naboklager, noe ødelagt, nøkkel som blir mistet, at leiligheten er mye skitten, sko i leiligheten slik at teppe blir skittent, at man fjerner sminke med håndklede osv. Listen var lang. Dette burde vært informert om på forhånd.
답변 제공: General Manager 님, 2016년 9월 26일
Thank you for your feedback. we do appreciate that you are very happy about the apartment. As written in our house rules, visible prior the reservation, we have to hold £300 as deposit in case of damage to the property, but it is going to be refunded within 6 working days after your check-out, depending on your bank. On regards to the document signed at the check-in, we send it via email as soon as we receive the reservation, in order for all our guests to know in advance. We hope you stay with us again next time. Kind regards, Apartment Wharf Team

2/10 - 너무 별로예요

Travis 님, USA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DON'T do it! Please read
My wife booked this apartment with another family friend. The company that manages it (Apartment Wharf) had someone show them the apartment and the standard "if you need anything, get in contact with us after hours call at this number". There were mice in the apartment, ran across my friends foot. Hair brush with hair, hair under every bed, trash under the furniture...literally this place had not been cleaned properly in a very long time. Mice dropping were behind the radiator on the wall behind the headboard, where the mice ran and disappeared. Utterly filthy. My wife tried to call the after hours number multiple times with no answer. She checked out on Sunday and got a hotel Sunday night. When she contacted the company she wanted her money back and was told that they were sorry and would refund one night back and not charge a cleaning fee (Gee thanks). I received an email later on Monday as follows (no refund): "Dear Travis, We just have received a call from your wife regarding the refund. Unfortunately, after I have informed her that the second night is refundable, I have double checked with my manager and we checked with the owner of the apartment and we could not find any trace of mice. We do apologize for the cleaning and in this case we can refund £40 for the services cleaning and also £300 breakages deposit will be refundable.Unfortunately, my manager informed that the second night will not be refundable anymore, as we could not find any trace of mice."
답변 제공: General Manager 님, 2016년 9월 15일
Thank you for your feedback. As you kindly reported, we were very shocked to hear that you found mice in the apartment. We had an inspection of the full property and we couldn't find any. Unfortunately, we received your report only after having left the property, otherwise we could have offered you another of our apartments. Please accept our apologies. Best regards, Apartment Wharf Team

4/10 - 별로예요

Filippo 님, Bassano del Grappa

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Così Così
Appartamento in zona perfetta per il viaggio, 3 rampe di scale un pò scomode. Appartamento anche ben accessioriato, ma manca la manutenzione. Pioveva in bagno e l' acqua della doccia scenteva lentamente.
답변 제공: Apartment Wharf Team 님, 2016년 6월 30일
Caro Filippo, grazie per la recensione. I feedback sono molto importanti per noi. Abbiamo gia' provveduto a risolvere i problemi menzionati. Speriamo di potervi ospitare ancora. Cordiali saluti, il team di Apartment Wharf

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not at all what we expected.
Very old. Very uncomfortable that's. Thin walls. No noise after 8 PM
답변 제공: Apartment Wharf Team 님, 2016년 8월 30일
Thank you for your feedback. It is very important for us. We are always trying to improve our service. We hope to host you again. Regards, Apartment Wharf Team