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OYO 타운하우스 아폴로, 하이드 파크 여행 후기

3 out of 5
OYO 타운하우스 아폴로, 하이드 파크
64-66 Queensborough Terrace, Bayswater, London, England

이용 후기

5.4
평점 10 - 훌륭해요. 379개 이용 후기 중 52개" "
평점 8 - 좋아요. 379개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 379개 이용 후기 중 73개" "
평점 4 - 별로예요. 379개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 379개 이용 후기 중 115개" "

5.6/10

청결 상태

6.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

yeon uk

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Concierge is unkind, unfriendly, very inhospitable.
2023년 7월에 2박 숙박함
답변 제공: Farah 님, 2023년 7월 14일
Dear Sir, Sorry to hear this

6/10 - 괜찮아요

LUCY 님, KR

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
하이드파크에서 가까움
조용하고 안전하고 비교적 만족스러우나 옷장이 좀 찝찝하고.. 역에서 가까운건 좋은데 튜브가 자주 운행을 안함;; 390번버스도 운행 자주 안하고.. 하이드 파크 공원 근처인건 매우 좋음

2/10 - 너무 별로예요

Delia

별로예요: 편의 시설/서비스
Thieves! I am in a critical position as I could not get back the refund for my room in Apollo - you sent me to Sino that is a nightmare and could not wash !?!!!! Indian standard at UK prices !!???? I want my money back urgently ! Do contact me
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Martine Nygaard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Flott opphold! Svært hyggelig betjening, fine rom og flott beliggenhet!
2023년 12월에 2박 숙박함
답변 제공: farah 님, 2023년 12월 27일
Dear Martine ,Thanks for your great comment

6/10 - 괜찮아요

Ryan

2023년 11월에 1박 숙박함
답변 제공: Farah 님, 2023년 12월 7일
Dear Ryan , Thanks for staying with us and reviewing our service .

2/10 - 너무 별로예요

Zoe

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do not book this property unless you want to arrive and be told it’s cancelled. You will then get made to pay a higher rate or you will be left with nowhere to stay that night. You will then be denied a refund for any form of compensation from the hotel even though they cancelled without telling us.

6/10 - 괜찮아요

Emil

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 11월에 4박 숙박함
답변 제공: Farah 님, 2023년 12월 7일
Dear Emil , Thanks for reviewing our service we will try for a better service .

2/10 - 너무 별로예요

Sandra

2023년 11월에 3박 숙박함
답변 제공: Farah 님, 2023년 12월 7일
Dear Sandra ,I am sorry to notice from your review that you did not have a good experience with us

6/10 - 괜찮아요

Gaia

단체 여행
Nel complesso struttura abbastanza buona, considerando il prezzo abbastanza basso. Buona posizione per girare la città.
2023년 10월에 2박 숙박함
답변 제공: Farah 님, 2023년 11월 7일
Dear Gala ,Thanks so much for your great message

6/10 - 괜찮아요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were very friendly however the property was not as advertised. The room was a lot smaller, not much more than a box room and no air con, only a window. I would suggest they update all their facilities or advertise the rooms in their true form.
2023년 10월에 4박 숙박함
답변 제공: Barbara 님, 2023년 11월 6일
Hi, Melissa! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

10/10 - 훌륭해요

Martina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Farah 님, 2023년 10월 19일
Dear Martina ,Thanks so much for your great comment hope to see you again

6/10 - 괜찮아요

Armindo

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 10월에 3박 숙박함
답변 제공: Farah 님, 2023년 10월 19일
Dear Amindo ,Thanks for your comment .

6/10 - 괜찮아요

Jan

가족 여행
The property overall was clean. The staff were a bit lacking with information. Didn't pass on the fact that breakfast isn't available or there is a WiFi code. The door lock with card also didn't work and although the room was clean not as picture. No headboards and not a 32" TV. No remote available for it either. Basic but clean need to review the prices to stay here big time !
2023년 10월에 1박 숙박함
답변 제공: Farah 님, 2023년 10월 19일
Dear Jan ,I am sorry to hear you did not have a very good experience with some points

2/10 - 너무 별로예요

Gary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OYO townhouse london disgusting
For starts i have no photos because i dont need them the room and holel is disgusting dirty and total dated. On arrival the man that let us in was rude and ignorant after letting us in he tgen stood on his phone behind the desk not talking for over 3 min then completely refused us a early check in with out any reason. I know this is optional but a we chat about it would be nice. The other reception workers were perfect. The tv was unwatchable no tea or coffee facilities in room mattres was disgusting. Bathroom was disgusting taps and soap dispensing hes never been washed for weeks. The hotel it self has dirty carpets and dirty fixtures. The hotel is not well run at all. I will neve ever stay in a oyo hotel again. I also have a tiktok account with over 1.2 million followers and i will be doing a number of video showing how disgusting the hotel actually is.
2023년 10월에 1박 숙박함
답변 제공: Farah 님, 2023년 10월 19일
Dear Gary ,Thanks for your email , unfortunately I Can not agree with some points , the guy called from reception to house keeper for early check in but if nothing available we really can not do any thing about it , we do have full facility of tea and coffee making facilities in reception area free of charge , still I am sorry to hear you did not have a good experience with us

6/10 - 괜찮아요

Celso

가족 여행
Reality is different
The room is nowhere near the pics when I booked. Awfully small and very poor decoration.
2023년 10월에 3박 숙박함
답변 제공: Farah 님, 2023년 10월 12일
Dear Celso I am so sorry to hear you did not have a good experience with us .

2/10 - 너무 별로예요

Lorrah 님, Danville

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was disappointing. You are only allowed 1 room key. When we asked for a second they said they would walk us to the room but can’t give a second key. No cover over the main light so just a glaring bulb. There was no remote control for the tv. When we asked at the desk they provided one that did not work. The automatic lights in the halls and elevator timed out quickly so you were in the dark. Sink blocks the entrance to the bathroom. Laundry bags piled in the elevator. Staff is uninterested in being on shift. Need to ask for more towels and toilet paper if you stay more than 1 night. Location was great. Pick another hotel in the area.
2023년 10월에 2박 숙박함
답변 제공: Farah 님, 2023년 10월 10일
Dear Lorah ,I am so sorry to hear you did not have a good experience with during your stay

6/10 - 괜찮아요

Stine Grinden

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Grei overnatting til god pris.
2023년 10월에 3박 숙박함
답변 제공: Farah 님, 2023년 10월 9일
Dear Stine ,Thanks for your comment .I am glad you had a good stay with us

8/10 - 좋아요

Björn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Newly refurbed room. Very friendly staff. Would recommend!
2023년 9월에 2박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Bjron ,Thanks so much for your great message

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value accommodation.
I didnt catch the name of the host, but he allowed me to store my bag before check in and was still on shift in the afternoon, evening and the following morning when i checked out. He was very polite and informative and the room i shared with my brother and sister for our brief trip to London was perfectly clean and spacious enough for the three of us. Street noise was very minimal and although we saw plenty of people in the public areas, we didnt hear anything from the other rooms once we were in our room. Locationwise we were 5 minutes from a tube, but the bus line only 2 minutes away went straight through to Oxford street which was exactly what we needed.
2023년 9월에 1박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Sir ,Thanks for your great comments .

8/10 - 좋아요

Lisa

2023년 9월에 1박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Thanks for your message .

6/10 - 괜찮아요

Leif

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Inte igen
Hade bokat ett Deluxe enkelrum för 3 nätter. Men vad som utgjorde Deluxe i rummet var lite svårt att se. Inga krokar eller nån hylla att hänga kläder på. Fick be i receptionen om en stol. Badrummet var så trångt att jag fick gå på tvären förbi handfatet för att komma in i duschkabinen. Däremot han som jobbade i receptionen var mycket trevlig och försökte på bästa sätt hjälpa till. Läget är bra, nära till Kensington gardens och Queensway, men nästa gång väljer jag ett annat hotell.
2023년 9월에 3박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Sir , I am sorry to hear you had bad experience with us

8/10 - 좋아요

KATHRYN

2023년 9월에 1박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Kathryn , Thanks so much for your great scoring

10/10 - 훌륭해요

Eline

2023년 9월에 1박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Elaine , Thanks so much for your great scoring

4/10 - 별로예요

Dana

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was not what the sold you on internet, we were on the basement, the room was to small and hot.
2023년 9월에 3박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Dana ,I am so sorry to hear you had a bad experience with us

4/10 - 별로예요

victor hugo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Las camas son terribles y el internet no funciona bien
2023년 9월에 2박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Victor , I am so sorry to hear you did not have a good stay with us

6/10 - 괜찮아요

Christian

단체 여행
There needs to be an option to check in early and the room needs a mini fridge
2023년 9월에 2박 숙박함
답변 제공: Farah 님, 2023년 9월 21일
Dear Chrisrian ,Thanks for your comments .

6/10 - 괜찮아요

Kemal 님, Weehawken

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Imagine a stay without hand towels, hairdryer and proper check-in & check-out. The street was so loud but the location overall was very convenient. There is only one guy at the front desk and he always tries to be very helpful but it was a one-man show in the end. Don't expect much.
2023년 9월에 4박 숙박함
답변 제공: Farah 님, 2023년 9월 21일
Dear Kemal ,Thanks for your comment we do give 2 towels per head hair dryer available in reception for collection , street noise is not something in my hand unfortunately hotel is quite self service option so lots of people not required round reception area

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very near trains and Hyde Park. Front desk staff was very nice and helpful.
2023년 9월에 3박 숙박함
답변 제공: Farah 님, 2023년 9월 15일
Dear Randy ,Thanks so much for your great comment .Fararh

6/10 - 괜찮아요

Kai

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Farah 님, 2023년 9월 15일
Thanks for your comment .

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sewer smell, molded walls! Not a safe place2stay!
Where to start? This hotel was a nightmare, Hotels.com should not sell this property! Period. The rooms are much smaller than showed on pictures, the bed mattresses were horrible. I could feel each spring in my back. After the first night the whole room smelled like sewer and I refused to stay in it with my children. I asked for another room, explaining to the concierge the health risks of exposure to sewer gas (hydrogen sulfate poisoning), which didn’t seem to worry him too much. The only available room was one with a single and a double bed. This is not what I paid for! It was late and we wanted to rest after a long day of walking. The room wasn’t better than the first one. It had a low large window, which made me worried about my 6-year old’s safety. But having it wide open in 35 degrees was my only choice to get some air in the room. The hotel could not provide a fan, the bathroom had no ventilation! The smell was horrible! Look at the pictures and the mold on the ceiling, the curve on the walls. Honestly it felt like the roof will collapse in our room. The carpets were stained, the towels had holes. I found the soap and shampoo bottles on the floor, no holders, shelves or hooks where to leave your stuff. TV does not work. No AC(which I knew). No ventilation! Horrible in 35 degrees! Unbearable conditions, want my money back! Worst experience ever!
2023년 9월에 3박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Sir ,I am sorry to hear you had a bad experience with us .

2/10 - 너무 별로예요

Guocui

2023년 9월에 1박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Hi, Guocui! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 - 너무 별로예요

Haci Ahmet

2023년 8월에 2박 숙박함
답변 제공: Farah 님, 2023년 10월 3일
Dear Haci ,I am so sorry that you had a bad experience with us

6/10 - 괜찮아요

Jesper

가족 여행
Sängarna kund vara i bättre skick, saknar möjlighet till frukost. Saknade även en hårtork, strykjärn.
2023년 8월에 4박 숙박함
답변 제공: Joey 님, 2023년 9월 12일
¡Muchas gracias por la calificación positiva, Jesper! Gracias por compartir esto con nosotros, hemos tomado nota de sus comentarios y nos esforzaremos por brindar una mejor experiencia en el futuro. Saludos joey

8/10 - 좋아요

Christine

2023년 8월에 2박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
We appreciate your positive rating, Christine! We take pride in providing our guests with a great experience. Regards, Ava

2/10 - 너무 별로예요

Justin

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay away from this place it’s dirty and disgusting. Stains all over the carpets, cracks in the walls, water damage, and worst part was it looked like someone picked their nose and wiped it on the wall in one of our rooms. I will never stay at any OYO after this experience, we left the hotel after a few minutes in the room it was so bad. The hotel refused to even give a partial refund. Save your money and go else where even if it cost you a little bit more.
2023년 8월에 3박 숙박함
답변 제공: Maria 님, 2023년 9월 12일
Sincere apologies, Justin! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Maria

6/10 - 괜찮아요

Sultana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful and the room was very spacious just the mattress was terrible I have a bad back and could hardly sleep felt like I would fall off. Also the room was really warm no fan or AC did not help sleeping conditions. apart from that the room was very clean, and bathroom too, and really felt taken care of in the hotel.
2023년 8월에 2박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Thanks for your kind and lovely words, Sultana! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ava

6/10 - 괜찮아요

Felipe

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Avoid
Location was perfect, the rooms were ok, bed was horrible, preferred to sleep on the floor. Dirty. No coffee, no water, no nothings. Extremely overpriced.
2023년 8월에 4박 숙박함
답변 제공: Rosy 님, 2023년 9월 12일
Thank you so much for the positive rating, Felipe! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Rosy

6/10 - 괜찮아요

Natasha

가족 여행
별로예요: 편의 시설/서비스
We had a standard double room, bed was not comfy, the bathroom smelt mouldy and the room had no kettle for tea and coffee. Other than that it was ok for 2 nights
2023년 8월에 2박 숙박함
답변 제공: Farah 님, 2023년 9월 15일
Dear Natasha I am sorry to hear that you did not have a good stay with us

4/10 - 별로예요

Bruno

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bon accueil, hote serviable et agréable. Très très mauvaises literie manque de confort, et draps pas adaptés, salle de bain manque de debit d'eau et manque de rangement et de suspente pour les serviettes. Tv sans télécommande, beaucoup de chaine ne servent a rien. Pas top 3 nuits 585€ pour 4, Hotel bien situé.
2023년 8월에 3박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Nous sommes extrêmement désolés de l'apprendre, Bruno! Merci de nous avoir fait part de ce problème. Nous allons certainement transmettre ce problème à l'équipe concernée afin qu'elle prenne des mesures correctives et qu'elle s'assure que cela ne se reproduise pas à l'avenir. Cordialement, Ava

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rommet var mye mindre enn angirt, det stinket (som i STINKET) kloakk i hele rommet pga badet. Hjalp ikke med rengjøringsmidler. Iløpet av 4 netter ble rommet aldri rengjort, det ble ikke fylt på toalettpapir, det måtte vi hente i resepsjonen. Fikk ikke rene håndklær, eller redd sengen. De tømte heller ikke søppel. Sengene var forferdelige, og man våknet med en følelse at fjærene sto igjen i ryggtavla. Ga beskjed om alt, men det ble ingen endring iløpet av oppholdet. Mannen som jobber der er derimot veldig hyggelig, men det veide desverre ikke opp. Vi bor ikke her igjen.
2023년 8월에 4박 숙박함
답변 제공: Farah 님, 2023년 9월 15일
Dear Sir ,Sorry to hear you did not have a good stay with us

4/10 - 별로예요

Jigneshkumar

가족 여행
별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Farah 님, 2023년 9월 15일
Dear Jigenish Kumar , Thanks for your comment

4/10 - 별로예요

Nikhil

2023년 8월에 2박 숙박함
답변 제공: Maria 님, 2023년 9월 12일
Hi, Nikhil! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
August 2023..great stay in London
Stayed here in August 2023 for Two nights while in London to visit the theatre. Great location near Hyde Park and Bayswater high street which has all the usual shops & restaurants. 2 minutes walk from Queensway Underground which will get you into the heart of the city in 5 stops. The room was clean & comfy with enough space for are cases. No kettle or hairdryer though🙃. Adi on reception was helpful. Will book again when back in the big smoke.
2023년 8월에 2박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Hi, Michael! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ava

4/10 - 별로예요

King Caby

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 8박 숙박함
답변 제공: Farah 님, 2023년 8월 14일
Dear King ,Thanks for your scoring us

8/10 - 좋아요

Trevor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Abi on reception was brilliant and very helpful. Hotel is room only no tea and coffee facilities.
2023년 8월에 3박 숙박함
답변 제공: Farah 님, 2023년 8월 14일
Dear Trevor ,Thanks for your great comment we do have complementary Tea and coffee in reception

10/10 - 훌륭해요

Imelda

가족 여행
별로예요: 객실의 편안함
Terrible experience staying in OYO with no hot wat
There was NO HOT WATER in the shower !!! We had to used plastic cups and get water from the faucet . The shower door would not close as well ! Horrible experience
2023년 8월에 1박 숙박함
답변 제공: Farah 님, 2023년 8월 14일
Dear Imedla ,I am so sorry to hear we had a bad experience with your stay with us

4/10 - 별로예요

VICTOR

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 5박 숙박함
답변 제공: Farah 님, 2023년 8월 14일
Dear Victor ,Thanks for sharing your comments with us

2/10 - 너무 별로예요

SILVIA

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
las camas horribles
buenas tardes las camas un desastre muy incomodas.
2023년 7월에 2박 숙박함
답변 제공: Farah 님, 2023년 8월 14일
Dear Silvia ,I am so sorry that you did not feel comfortable on our beds .

2/10 - 너무 별로예요

Jane

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds are not comfortable and the carpet is dirty
2023년 7월에 3박 숙박함
답변 제공: Farah 님, 2023년 8월 14일
Dear Jane ,I am sorry to hear you had a bad experience with our room

6/10 - 괜찮아요

Andreas

별로예요: 직원 및 서비스
In 3Tagen kein Zimmerservice. Das mitgebuchte Frühstück gab es nicht.
2023년 7월에 3박 숙박함
답변 제공: Farah 님, 2023년 7월 31일
Dear Customer ,Thanks for your email sorry we only start serving breakfast from 01.08.2023 .