스탠다드룸, 더블침대 1개, 금연 | 다리미/다리미판, 무료 WiFi, 침대 시트

베스트 웨스턴 런던 일포드 호텔 여행 후기

4 out of 5
베스트 웨스턴 런던 일포드 호텔
3-5 Argyle Road, Ilford, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 913개 이용 후기 중 200개" "
평점 8 - 좋아요. 913개 이용 후기 중 342개" "
평점 6 - 괜찮아요. 913개 이용 후기 중 183개" "
평점 4 - 별로예요. 913개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 913개 이용 후기 중 79개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Saubere Unterkunft mit netten Personal. Subwaystation um die Ecke, Einkaufsmöglichkeiten ein paar wenige Minuten zu Fuß erreichbar. Frühstück leider nur kalt in einer Papiertüte zur Abholung an der Rezeption. Aber alles in allem trotzdem top, man muss ja auch den Preis berücksichtigen. Würde für einen Aufenthalt bei London hier sicher wieder Station machen.
2023년 8월에 3박 숙박함
답변 제공: Best Regards, Hotel Team 님, 2024년 1월 13일
Dear Guest Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future.

10/10 - 훌륭해요

Pam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The reception staff were brilliant. Very happy and helpful. Thank you
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 23일
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Please consider staying with us again so that we can have another chance to provide you with superior service. Kind regards, Best Western Ilford Hotel

2/10 - 너무 별로예요

Peter

2023년 4월에 7박 숙박함
답변 제공: Best Western London Ilford Hotel 님, 2023년 7월 4일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western London Ilford Hotel

2/10 - 너무 별로예요

Diane

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
This hotel was dirty poo in toilet scum on taps unfriendly staff, lots of migrants walking around with takeaway cartons and lounging in reception, felt very intimidated and uncomfortable my friends anxiety hit the roof as we felt very unsafe, checked straight back out and booked another hotel
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

4/10 - 별로예요

Christiane

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I was very disappointet not to get a proper breakfast like a few years before!!!! Instead a poor take away!
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

2/10 - 너무 별로예요

Markus

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das dieses Hotel überhaupt noch angeboten wird, verstehen wir nicht, auch nicht, wie man diesem Drecklsloch noch vier Sterne geben kann. Anders kann man diese Unterkunft nicht nennen. Es war alles dreckig und kaputt, es hat gestunken, die Matratzen sahen aus als wären sie vollgekotet. Das Frühstück bestand jeden Tag aus einer To go Tüte. Es waren 2 Scheiben Toast, 2 Eier, 1 kl. Butter und eine Marmelade enthalten. Kaffeepulver gab es im Zimmer, den man sich im völlig verdreckten und verkalkten Wasserkocher kochen konnte und in einer vom Vorgänger dreckig hinterlassenen und nicht gespülten Kaffeetasse genießen konnte. Wer dann aber doch dort buchen möchte, sollte wissen, dass man 50 Pfund Kaution per Kreditkarte hinterlegen muss. Cash geht nicht. Das einzig positive war die Anbindung an die U-Bahn. Die war keine 300 Meter entfernt.
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

8/10 - 좋아요

Patrick

답변 제공: Best Regards, Hotel Team 님, 2024년 1월 13일
Dear Patrick,Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future.

2/10 - 너무 별로예요

Nisha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible place, very dirty , rented to homeless people, nasty overall- good location. I will never go back
답변 제공: Best Regards, Hotel team 님, 2022년 12월 29일
Dear Guest, Thank you for your feedback. We are sorry to read that you did not enjoy your stay in full. We strive to improve and we hope you will give us another chance to serve you. Best Regards, Hotel team

8/10 - 좋아요

elfrida

좋아요: 직원 및 서비스
I had an issue with the room and the manager was very kind and polite. The staff are polite
2022년 11월에 1박 숙박함
답변 제공: General Manager 님, 2022년 12월 16일
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Please consider staying with us again so that we can have another chance to provide you with superior service. Stay Safe,StephanManagerBest Western Ilford Hotel

6/10 - 괜찮아요

Roelofje

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dicht bij metro , eet en drink gelegenheid in de buurt. Douche kon beter
2022년 11월에 3박 숙박함
답변 제공: General Manager 님, 2022년 12월 16일
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Please consider staying with us again so that we can have another chance to provide you with superior service. Stay Safe,StephanManagerBest Western Ilford Hotel

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quality for price
Stay here all the time, great price, clean, good location for travel and great food and shopping all near by.
2022년 11월에 2박 숙박함
답변 제공: Best Western London Ilford Hotel 님, 2022년 11월 21일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PManagerBest Western London Ilford Hotel

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Quality for money
Great cheap hotel, great location, near restaurants, shops and bars and near station into London… Don’t expect top of the range, but clean head down this is the place.
2022년 11월에 2박 숙박함
답변 제공: Best Western Management 님, 2022년 11월 20일
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. StephanManagerBest Western Ilford Hotel

6/10 - 괜찮아요

TAKESHI

2022년 10월에 1박 숙박함
답변 제공: Best Western Management 님, 2022년 11월 4일
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

4/10 - 별로예요

Peter

2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 29일
Dear Peter,Thank you for taking your time to write us about your recent stay with us. I hope we shall see you again soon

10/10 - 훌륭해요

k

2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 29일
Dear Guest,Thank you for the wondeful feedback. It is with great pleasure to learn that we made a postive impact on your recent stay with us. I do hope that we may see you again in the near future.Thank you

8/10 - 좋아요

Christine

2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 29일
Dear Christine,Thank you so much for taking your time to write to us about your recent stay. Im glad that we made a positive impact on your stay. Hi hope we shall see you again soon.Thank you

10/10 - 훌륭해요

Petr

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, all basics included, but wifi signal could be more stable
2022년 10월에 3박 숙박함
답변 제공: Management 님, 2022년 10월 29일
Deat Petr,Thank you for taking your time to write to us about your recent stay. Please note that all feedback is taken very seriously and as such we are always looking to improve our property. I do hope that we shall see you again soon.Thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Management 님, 2022년 10월 29일
Dear guest,Thank you for the wonderful feedback. I am glad that we had a positive impact on your recent stay. The rest of the team will be as please as i am to read you wonderfull review. I hope we will have the previledge to welcome you back to our establishement againThank you

4/10 - 별로예요

BARON-VAHL

별로예요: 청결 상태
Showering with beetles
I stayed in room 27 for the first two days then moved to room 24. I told the reception staff that there was a insect infestation problem in the shower unit of room 27 on 5/10/22 before I left for the day. When I returned I was told the unit had been sprayed and the electrical socket which was not working had also been repaired. I again reported there were insects in the shower and a receptionist took a not very clear video of the creature. For my last night at the hotel I was in room 24 there was no issue with that room that I found.
2022년 10월에 2박 숙박함
답변 제공: Felix, Assistant Manager 님, 2022년 10월 15일
Dear Guest, Thank you for taking time to write to us about your recent stay with us. I am pleased to hear that you had a pleasant stay. Please note that all feedback is taken very seriously and as such, we are always looking to improve our services. Thanks Felix Assistant Manager

6/10 - 괜찮아요

Sivaprasad

2022년 9월에 2박 숙박함
답변 제공: Felix, Assistant Manager 님, 2022년 10월 15일
Thank you for taking time out to write to us about your recent stay with us. It gladdens me to know that we made a positive impact on your stay. I am also glad to hear that you the staff made a positive impact. Iam sure they will be happy to hear the positive comments. Thank you

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 객실의 편안함
2022년 9월에 3박 숙박함
답변 제공: Felix, Assistant Manager 님, 2022년 10월 15일
Dear Guest, Thank you for taking time to write to us about your recent stay with us. I am pleased to hear that you had a pleasant stay. Please note that all feedback is taken very seriously and as such, we are always looking to improve our services. Thanks

2/10 - 너무 별로예요

Farzana 님, London

2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

6/10 - 괜찮아요

S J

2022년 9월에 1박 숙박함
답변 제공: Felix 님, 2022년 9월 17일
Dear Guest,Thank you for taking time to write to us about your recent stay. I am glad that we made a positive impact on your stay. We look forward to having you stay with us again soon.ThanksFelixAssistant Manager

6/10 - 괜찮아요

Stephen

2022년 9월에 1박 숙박함
답변 제공: Felix 님, 2022년 9월 17일
Dear Stephen,Thank you for taking your time to write to us about your recent stay. I am pleased that you had a pleasent stay and that we made a positive impact in your stay. We do look forward to having you stay with us again in the near future.Thank you FelixAssistant Manager

4/10 - 별로예요

Nic

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
If this is Best would hate to stay at the worst!
Incredibly rude staff. 4 payments taken for 2 nights. Ignored by staff at breakfast - not sure they understood us or other guests. All hot food cold including bacon which was fried thin deli ham! Smallest room I have ever stayed in. Parking used by staff, no room for residents. Decor needs more than a refresh. Not what expected from Best Western.
2022년 9월에 2박 숙박함
답변 제공: Felix 님, 2022년 9월 17일
Dear Nic,Thank you for taking your time to write to us with regards to your recent stay with us. I am sorry that you did not enjoy your stay in full. Please note that all feedback given to us is taken seriously as we are allways looking to improve our services and premises. I do hope that this has not detered you from staying with us gain in the near future.Thank youFelixAsisstant Manager

2/10 - 너무 별로예요

Wilf

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
Checked in, reception area dirty, my room was in seperate building across the road. When i found my room (At basement level) there was barely any natyral daylight, it was terribly dates, and my neighbours were smoking weed with their door open. I reported this to the hotel and told them.i wakted to check out, i had checked in 5 minutes earlier. They offered me another room but i dodnt feel.comfortable staying. The room wasnt used at all. They refused a refund! Stating as i had checked in they dodnt have to refund me. Shambolic, horrible area, dirty. Do not stay!!!
2022년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

6/10 - 괜찮아요

Ehsanul

2022년 8월에 5박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

2/10 - 너무 별로예요

malachi

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Total Rubbish
I am totally disappointed with the service given in this place. Its the worst I have ever received. Paid over £110 arrived at 9pm for 1 night stay and was told if I don't pay a deposit I can't stay. Room was so small they told me that's all the have. I challenged it and said thats not what I paid for. The change it to another and I just got fed up can't be asked . Next day can u do my refund. It will come in 3 days. Till now my refund is not back. Its pending on my credit card as they won't claim it nor refund it. Its a total shamble never again. I want a refund back and my deposit back
2022년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

10/10 - 훌륭해요

Charlotte

2022년 7월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 2일
Dear Guest, Thank you for shoosing to stay with us. We are glad you enjoyed your stay with us, we look forward to having you back in the near future.

8/10 - 좋아요

Jeanette

2022년 7월에 1박 숙박함
답변 제공: Best Western Management 님, 2022년 7월 27일
Dear Jeanette, Thank you for choosing to stay with us here at Best Western Ilford. We are glad that You enjoyed your stay. We do hope to see you again soon.

2/10 - 너무 별로예요

JILLUR RAHMAN 님, DHAKA

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not value for money even!
2022년 7월에 2박 숙박함
답변 제공: Best Western Management 님, 2022년 7월 27일
Dear Rahman, We are sorry to learn that you did not enjoy your stay with us. Let me take this opportunity to reasure you. We do indeed take every feedback we get seriously and are always looking to improve our services. I do hope that this will not deter you from giving us another chance. We look forward to you staying with again.

2/10 - 너무 별로예요

Ijaz

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I booked standard doubleroom on expedia but i was given a small double room and after complaining i was told that i booked small room and i even showed them my booking details but lady at reception called ‘Anna’ just shrugged her shoulders, they gave us bit better room after complaining but it was very hot day and room was boiling and I requested a fan and i was told that they do have fans available and they will send it to our room after few hours of waiting and sitting in hot room i went to reception just tofind out that they don’t have any fans left, i had to go out to buy 1 for myself, awful customer service and not helpful staff
2022년 7월에 2박 숙박함
답변 제공: Best Western Management 님, 2022년 7월 27일
Dear Ijaz, Thank you for choosing to stay with us. Thank you also for taking time out to write to us about your experience. I am sorry that you did not fully exnjoy your stay. Please be aware that we do take every feedback given to us very seriously and are always looking to improve. I do hope that this did not deter you from chosing us again in the near future.

6/10 - 괜찮아요

Rashid

좋아요: 청결 상태, 숙박 시설 상태 및 시설
rumoroso
troppo rumoroso pareti sottili che si sentiva persino le altre persone russare.il personale molto cordiale e disponibile,sopratutto la signora Anna.
2022년 7월에 3박 숙박함
답변 제공: Best Regards, Hotel Team 님, 2022년 7월 27일
Dear Rashid, We are pleased that you chose to stay with us. I am sorry to learn that you did not fully enjoy your stay. Please note that we take all the feedback we get very seriously and are always looking to improve our services. I do once again hope that this has not detered you from chosing us in the near future.

8/10 - 좋아요

Chantal Carolyn 님, cornwall

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I liked the quiet area. I disliked the breakfast, and there were no fans or ac
2022년 6월에 3박 숙박함
답변 제공: Sasha 님, 2022년 6월 28일
Dear Guest Thank you for your feedback. It is great to know that you had a good stay with us. We hope to see you again in the nearest future. Regards, Hotel Team

8/10 - 좋아요

Monisola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Sasha 님, 2022년 6월 28일
Dear Guest Thank you for your feedback. It is great to know that you had a good stay with us. We hope to see you again in the nearest future. Regards, Hotel Team

6/10 - 괜찮아요

jigisha

가족 여행
2022년 6월에 4박 숙박함
답변 제공: Best Regards, Hotel Team 님, 2022년 6월 22일
Dear Guest Thank you very much for your feeback. It is a pity to read that you did not enjoy your stay with us on this occassion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.

8/10 - 좋아요

Chantal 님, cornwall

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 19일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager

6/10 - 괜찮아요

MR MSI

가족 여행
2022년 6월에 2박 숙박함
답변 제공: Best Regards, Hotel Team 님, 2022년 6월 22일
Dear Guest Thank you very much for your feeback. It is a pity to read that you did not enjoy your stay with us on this occassion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.

2/10 - 너무 별로예요

Manjit

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
rubish
not gotten the room I booked to small and noisy walls thin
2022년 6월에 1박 숙박함
답변 제공: Sasha 님, 2022년 6월 16일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

4/10 - 별로예요

Tyler-Jay

단체 여행
별로예요: 숙박 시설 상태 및 시설
Not the best, was okay to just sleep but the lock on my door didn’t always lock and the shower was permanently stuck on being really hot
2022년 5월에 2박 숙박함
답변 제공: Sasha 님, 2022년 6월 16일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Should not be a best western
2022년 5월에 1박 숙박함
답변 제공: Sasha 님, 2022년 6월 16일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

2/10 - 너무 별로예요

Raheel

2022년 5월에 2박 숙박함
답변 제공: Sasha 님, 2022년 6월 16일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

8/10 - 좋아요

Boris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a nice hotel
2022년 5월에 2박 숙박함
답변 제공: Sasha 님, 2022년 6월 16일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

8/10 - 좋아요

Brittany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, lots of places to eat from in the area. A short walk to train station, easy access to London centre
2022년 5월에 1박 숙박함
답변 제공: Sasha 님, 2022년 6월 16일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

8/10 - 좋아요

Susana

단체 여행
좋아요: 직원 및 서비스
It was Ok, but the room quality wasn't 4 stars
2022년 5월에 1박 숙박함
답변 제공: Sasha 님, 2022년 6월 16일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

6/10 - 괜찮아요

Marcus

좋아요: 청결 상태, 직원 및 서비스
Mind the doors
Bit shocked to have a £50 damage deposit held not sure I saw that in the small print. Room ok, too many light bulbs and being ground floor a limiter on the window would have been good so we could sleep with the windows open. Our room was next to the main entrance and other guest let the door slam, not really the hotels fault but maybe a soft close door would be better or ban inconsiderate guests. Overall for the price it was ok, staff were lovely.
2022년 5월에 1박 숙박함
답변 제공: Sasha 님, 2022년 6월 16일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sincerely, Sasha Bukina Manager Best Western London Ilford Hotel

8/10 - 좋아요

Yesse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
J'ai passé un bon séjour. Juste que la carte pour ouvrir la porte de ma chambre se desactivait souvent. J'étais donc contraint d'aller voir le réceptionniste pour la réactiver
2022년 4월에 2박 숙박함
답변 제공: Best Regards, Hotel Team 님, 2022년 5월 8일
Dear Yesse Thank you very much for your feeback. It is a pity to read that you did not enjoy your stay with us on this occassion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.

6/10 - 괜찮아요

Graham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Disappointed
Location is great, three minutes from the station.The room was clean and tidy though a little cramped for a family room. The location of the room however was awful. It was in the annex on the ground floor right next to the entrance door, therefore whenever anybody entered or left you could hear everything, footsteps, cases being pulled, conversation, and people stood outside the door smoking at all hours the night. It's quite amazing how inconsiderate people can be. The breakfast room was quite small and couldn't cope with many people at one time. Full english breakfast was without bacon for the duration. Trying to get your breakfast was awkward due to being a very small space, one at a time.
2022년 4월에 2박 숙박함
답변 제공: Best Regards, Hotel Team 님, 2022년 5월 8일
Dear Graham Thank you very much for your feeback. It is a pity to read that you did not enjoy your stay with us on this occassion. Let us reassure you that all feedbacks are taken very seriously and we strive to improve. We sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.

6/10 - 괜찮아요

Carla

단체 여행
좋아요: 청결 상태, 직원 및 서비스
To noisy. Rooms are very small
2022년 4월에 4박 숙박함
답변 제공: Best Regards, Hotel team 님, 2022년 5월 8일
Dear Guest Thank you for your feedback. We are sorry to read that you did not enjoy your stay in full. We strive to improve and we hope you will give us another chance to serve you.