냉장고, 전자레인지, 오븐, 쿡탑

메이트리즈 스위트 여행 후기

4 out of 5
메이트리즈 스위트
50-54 Broadway, West Ealing, London, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 271개 이용 후기 중 79개" "
평점 8 - 좋아요. 271개 이용 후기 중 123개" "
평점 6 - 괜찮아요. 271개 이용 후기 중 42개" "
평점 4 - 별로예요. 271개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 271개 이용 후기 중 12개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

5.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족이 함께 머물기 좋은 호텔
가족이 사용하기 좋은 호텔입니다. 부엌도 크고 깨끗하며 방과 거실도 커서 아기와 함께 사용하기 좋습니다. 하지만 거리가 런던 시내 중심가와 좀 멀어 불편했지만 룸상태가 좋아서 만족합니다

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스
2020년 1월에 10박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
2020년 1월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 3박 숙박함
답변 제공: h shah 님, 2019년 8월 8일
Thankyou for your great review. We look to see you again soon!!!

4/10 - 별로예요

Natalie 님, California

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
1. The hotel is located in not a very good neighborhood on a very busy street. Lots of sirens and street noise and the windows in the hotel are not soundproof! It’s hard to sleep. 2. The hotel seems very run down! Starting from the shattered glass door at the entrance to the torn wallpaper on the wall and chair torn. 3. no AC!! It wasn’t working in the while hotel. It was very stuffy in the summer. 4. I am allergic, so I brought my own sheets, they disappeared after cleaning and the hotel personnel could locate them I don’t recommend this place!
2019년 7월에 5박 숙박함
답변 제공: Rudra 님, 2019년 7월 26일
Dear Natalie, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

8/10 - 좋아요

Crystal

좋아요: 직원 및 서비스, 객실의 편안함
The hotel was great for a short stay and cole to public transportation.
2019년 7월에 4박 숙박함
답변 제공: Rudra 님, 2019년 7월 26일
Dear Crystal, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Appalling Reception - Beware of booking
According to the rude receptionist who wouldn’t even make eye contact we had no reservation. Would call Hotel.com himself and only suggestion was to try and get us in a sister hotel half an hours drive away. Didn’t get in an apartment so please ignore my rating for cleanliness, comfort and condition
2019년 7월에 1박 숙박함
답변 제공: Rudra 님, 2019년 7월 26일
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스
2019년 6월에 1박 숙박함
답변 제공: Rudra 님, 2019년 7월 26일
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

4/10 - 별로예요

실제 이용하신 고객

2019년 6월에 4박 숙박함
답변 제공: Rudra 님, 2019년 7월 26일
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value for London accommodation
2019년 6월에 2박 숙박함
답변 제공: Rudra 님, 2019년 7월 26일
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Raw meat hotel
Booked here with the girls 5 mums off to see spice girls at wembley. The apartment its self was so big but it smelt like it had been cleaned using raw meat instead of cloths. The pigeons kept us awake all night and the sofa bed was down at the bottom so slept climing a hill all night. We definitely would not pay that sort of money again for it.
2019년 6월에 1박 숙박함
답변 제공: Rudra 님, 2019년 7월 26일
Dear Guest, We cannot thank you enough for taking time to provide us with your valuable feedback and we can assure you that this feedback is the basis of training and development of our enthusiastic team here at the Maitrise group of hotels in London. Best Regards Rudra Banerjee - General Manager Maitrise Hotels Ltd

2/10 - 너무 별로예요

Steven

Booking not received.
No idea what this hotel is like because hotels.com forgot to send the booking through to them. An hour and a half on the phone and they finally found us a replacement.
2019년 6월에 1박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Hi Steven, We are sorry that this happened to you. We hope to welcome you to our hotel another time.

6/10 - 괜찮아요

Dorte

Sensommer tur.
2019년 5월에 2박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Thank you for your review

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wembley
So much to do and see ! Loved every moment !
2019년 5월에 3박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Hi Michelle, Thank you for your review, we are glad you enjoyed your stay and we hope to welcome you back soon.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not stay here as the property said they had no booking for us even though expedia confirmed with them that they had our booking. The gentleman on the desk was rude and of no help and this was upsetting as we had travelled from far with two children. We had to leave and find alternative hotel
2019년 6월에 1박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
We are sorry to hear this, please contact us directly so we can look into this.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
2019년 5월에 2박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Thank you for your review.

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice friendly people
Very nice and welcoming, quiet plenty to do and see in the surrounding area
2019년 5월에 2박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Hi Barbara, Thank you for taking the time to wright us a review. We are glad you enjoyed your stay and hope you will return.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Nothing unique about the property. The only Thing good was we were able To check in earlier than usual
2019년 5월에 2박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Thank you for your review.

6/10 - 괜찮아요

AH

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
Checking in was a mess. The person at the reception didn’t know how to charge us and kept having to call someone on the phone to get instructions. It also took him 15 minutes to figure out how to program the key. We had a fussy baby with us who needed to go to sleep so it made things very frustrating. The apartment was very spacious and great for traveling with a 10 month old - there’s a a separate bedroom with a living room and a full kitchen. The floor wasn’t very clean though and when you have a baby, crawling all over the place is kind of what they do. Also the water temperature in the shower was impossible to adjust - either too hot or too cold. Otherwise it worked very well for us and the location is good.
2019년 5월에 6박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Hi AH, Thank you for your valued feedback. We look into all reviews and can assure you we will try to improve our customer service within our team. We are glad you liked the room.

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 직원 및 서비스
Ok
Tv remotes and cooktop did not work. Safe was already locked and the kids beds very uncomfortable. Staff generally helpful. West Ealing is 3 stations to Paddington- Area seemed OK
2019년 4월에 4박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Hi Richard, Thank you for your honest review. We hope to constantly be improving and value your feedback.

4/10 - 별로예요

Rahma

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 5박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
Thank you for your review.

6/10 - 괜찮아요

Teng 님, USA

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious ...good for a family but hotel doesn’t have a restaurant or vending machine to get some snacks ...we have to go out of the property to get something necessity...not a place for tourist. Location is very busy place...it’s always noisy almost 24 hours/ day ...can’t go to sleep till 2am or later because of the noise from outside and from other guests who’s staying there....terrible experience. Outside door is broken make me feel unsafe. There’s only 1 staff all the time. Like I said not a place for tourist. It looks like an apartment/ residents area not a hotel to stay if you’re just visiting London...you have to be brave to stay around that area..emergency sirens are almost everyday, it’s disturbing...and a lot of homeless lying down on the street as you walk to the train station.
2019년 4월에 6박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
We are sorry to hear your stay was not 100% satisfactory and we are continuously looking to improve our property and guest experience. Your feedback is important to us.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Air condition was not working and the patio door key was not working and the room is pretty open from backside of patio which is a bigger safety concern
2019년 4월에 6박 숙박함
답변 제공: Alex 님, 2019년 6월 10일
We are sorry to hear your stay was not 100% satisfactory and we are continuously looking to improve our property and guest experience. Your feedback is important to us.

10/10 - 훌륭해요

Jose 님, Sevilla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El espacio del estudio. Me falta algunos objetos para cocinar y los que están deben de sustituirse.
2019년 4월에 5박 숙박함
답변 제공: Alex 님, 2019년 5월 3일
Gracias por tus comentarios. Nos alegramos de que haya disfrutado de su estancia.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
Not great!
Disappointed with this aparthotel.... our original booking was not on their system however the receptionist found us a room similar to what I had reserved with hotels.com . The issue we had was the sofa bed was not fit for the purpose and this only became apparent at around 9pm. See photo below showing numerous missing slats. We had to use the mattress on the floor! I did try contacting the reception but didn’t get any answer and as I was informed on arrival that the hotel was fully booked I thought it unlikely to be able to move rooms anyway. Also an issue with the shower/bath not having a slip mat... our Son did slip whilst showering. After speaking to reception the following morning I was denied a refund as apparently the Manager was not available and he is the only person who can authorise these.
2019년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Overall it was good. Few minutes drive to westfield london. Also, there is Ealing Shopping Mall few stops away by using bus from the hotel.
2019년 3월에 5박 숙박함
답변 제공: Alex 님, 2019년 3월 30일
Thank you for your review. Glad you enjoyed your stay.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dreckig! Unfähiges Personal! Zimmer mit kaputten Möbeln.
2019년 3월에 2박 숙박함
답변 제공: Alex 님, 2019년 4월 1일
Es tut uns leid, dass Sie Ihren Aufenthalt nicht genossen haben. Vielen Dank für das Feedback, wir nehmen derzeit Änderungen an unseren Zimmern vor.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 3박 숙박함
답변 제공: Alex 님, 2019년 3월 20일
Thank you for your positive score.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bellissimi appartamenti, personale molto cordiale e disponibile. Hanno saputo aiutarci nello spostarci con i mezzi pubblici e risolvevano qualsiasi nostro problema. Servizio di pulizia giornaliero e impeccabile. Grazie per aver reso questi giorni ancora più gradevoli!
2019년 3월에 3박 숙박함
답변 제공: Alex 님, 2019년 3월 14일
Ciao, grazie per la tua recensione. Siamo lieti che tu abbia apprezzato il tuo soggiorno con noi e spero di rivederti presto. alex

8/10 - 좋아요

실제 이용하신 고객

2019년 3월에 3박 숙박함
답변 제공: Alex 님, 2019년 4월 2일
Thank you for your review.

8/10 - 좋아요

실제 이용하신 고객

2019년 3월에 3박 숙박함
답변 제공: Alex 님, 2019년 4월 2일
Thank you for your review.

8/10 - 좋아요

실제 이용하신 고객

2019년 3월에 3박 숙박함
답변 제공: Alex 님, 2019년 4월 2일
Thank you for your review.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Appart hotel peu cher pour Londres dans un quartier à 35-40 minutes du centre ville (gare à 8 minutes et bus devant l'hotel). Quartier sans charme et peu accueillant surtout de nuit. Accueil déplorable (aucune explication sur le fonctionnement de l'hotel, aucune amabilité, pas de possibilité d'avoir une seconde carte de chambre malgré la demande et celle reçue cassée en deux...). Appartement rénové avec des matériaux de très basse qualité, état déplorable de la cuisine (meubles qui se défont etc), canapé lit dont le sommier casse quand on s'y assoit, robinetterie en fin de vie et à changer d'urgence, seche serviette qui se détache du mur etc Propreté laissant grandement à désirer : cheveux dans la salle de bain, miettes dans le grille-pain, tasses pas propres... Check-out déplorable : pas de bonjour, pas de merci, pas un mot et personnel se comportant de manière très "spéciale". Hôtel pas mal si vous n'avez que peu de moyens et voulez passer un week-end entre amis/famille pas cher à Londres sinon allez ailleurs, il y a beaucoup mieux!
2019년 3월에 2박 숙박함
답변 제공: Alex 님, 2019년 3월 11일
Hi, Thank you for your feed back. We will continue to improve our services and amenities. Alex

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: Alex 님, 2019년 2월 20일
Thank you for your review.

8/10 - 좋아요

James 님, Malaysia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were pleasantly upgraded to a 2-bedroom apartment. It was very spacious and comfortable. There’s a bus stop near to the apartment. There were a few supermarkets and a bus stop nearby.
2019년 2월에 3박 숙박함
답변 제공: Alex 님, 2019년 2월 20일
Hi James, Thank you for taking the time to leave a positive review. We are glad you enjoyed your stay and we hope to welcome you back again soon.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Wij hebben een hotel met WiFi service geboekt. Er was ons hele verblijf GEEN WiFi dat is 1. Vervolgens krijgen we een kamer waar geen warm water in de badkamer was pas de volgende dag konden we een andere kamer krijgen dus niet kunnen douchen die dag. Hoe gaan we dit oplossen? Ik wou mijn vrouw verassen voor haar verjaardag maar dit is voor mijn gevoel een beetje geflopt.
2019년 2월에 2박 숙박함
답변 제공: Alex 님, 2019년 2월 20일
hallo Sorry om te horen dat je verblijf niet 100% was zoals je verwachtte. Onze manager en het onderhoudsteam werken momenteel aan de verbetering van de appartementen.

4/10 - 별로예요

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가족 여행
별로예요: 숙박 시설 상태 및 시설
The condition of the apartments needsa lot of attention. Fixtures and fittings falling apart mattress uncomfortable to the point of springs rubbing your back. No heating working. Staff apparently tried to sort issues but manager nowhere to be seen.
2019년 2월에 2박 숙박함
답변 제공: Alex 님, 2019년 2월 20일
Thank you, for your valid feed back. Our manager is working on looking into every aspect of the hotels condition.

8/10 - 좋아요

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좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Best western ealing
Great location Property had no wife was down and they were fixing it. TV had no remote. Shower was difficult to control the temperature and kept getting really cold. Central heating was not working and the nights were freezing. Aside from the property was nice and great location. Would stay there again if issues are fixed thanks
2019년 1월에 2박 숙박함
답변 제공: Alex 님, 2019년 2월 20일
Thank you for taking the time to leave a review and for all the feedback, we have taken into account and the manager is currently working to maintain the hotel. We hope to welcome you back soon.

6/10 - 괜찮아요

Shivesh 님, Trinidad & Tobago

연인과의 여행, 출장 여행
After traveling for over 24 hours, we had woke up at 10 am the next day by the cleaning staff knocking. I asked them to come back in an hour so we could get ready and leave, and they never came back. Multiple things broken in the shower. The heater was not working in any room but the bedroom (thank God). Otherwise, the room was pretty nice.
2018년 12월에 3박 숙박함
답변 제공: Alex 님, 2019년 2월 24일
Hi Shivesh, We are sorry to hear that you were woken by our housekeeping team, Next time you stay please pop on the front of the door the 'Do Not Disturb' sign provided or alternatively there is a button you can press that by the apartment front door that signals the housekeeping not to enter. Our manager and the maintenance team are currently working on maintaining the apartments.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함

6/10 - 괜찮아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 2박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Poor breakfast
Only 1 travel cot in room had to chase for a second which was unstable so used our own bought as a spare in case. No complimentary bottle of wine provided as booking confirmed would be. Breakfast sheet completed night before as asked. Over half items not available on delivery to room. Had to chase at reception to be told no milk no fruit no bread nor pastry items as offered!!!??? Why give people butter and jam what are we going to eat with it! Yoghurt was plain when we asked for fruit yoghurt. Absolute joke with 2 toddlers to feed. No high chair facility.
2018년 7월에 1박 숙박함

10/10 - 훌륭해요

Annette 님, Mula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful staff
Our first night was noisey because our bedroom looked out onto the Uxbridge Road but the staff went out of their way to find us a quieter room for the next night + rest of our stay.
2018년 7월에 5박 숙박함

4/10 - 별로예요

Fidelis 님, The Brodway west ealing london

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room could have been nice but were some areas that were very dirty.filthy rug on floor refrigerator seal was broken could not use.microwave remote control too dirty to touch could have been really nice but the overall cleanliness was very creepy
2018년 6월에 13박 숙박함

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small Hotel in busy area
It is a small hotel on a busy street. Be sure you get the directions clear before arriving or you might miss it. It was clean, they had supplies to wash up dishes and cook. Fridge didn't close fully but still worked. The remote control didn't work for either TV and when we requested a fix it was never done. Rooms were made up and the whole hotel was safely locked up in the evening. The Ealing/Broadway stop is the major stop on the Underground system so you'll need to hop on a bus. If you want to be dropped closer at the Ealing stop you'll need a ticket for a separate line, the daily pass won't work.
2018년 6월에 3박 숙박함

8/10 - 좋아요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We would recommend
The apartment was really comfortable and clean with good bus and rail links to the city and a children's park over the road. Great amenities in the rooms, the kitchen was good and clean. Only downfalls were the Wi-Fi didn't work and the shower and bath were a bit precarious with the hot and cold water. We would recommend.
2018년 5월에 4박 숙박함

6/10 - 괜찮아요

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좋아요: 청결 상태, 직원 및 서비스
Peut faire mieux.
L’hôtel est assez bien situé avec beaucoup de bus pour aller à Ealing Broadway. L’appartement est très spacieux. Le bémol important est concernant le canapé convertible du salon. Le confort est spartiate, les ressorts font mal au dos. L’aération n’est pas top non plus et la climatisation ne marchait pas. Convient pour une famille mais devrait mieux vieillir.