Blue Bells Hotel is in Notting Hill on a quiet neighborhood street. There is a lovely park across the street. While it is not too far up into Notting Hill to be remote, it's a little bit of a walk down to the TUBE station, restaurants, shops and activities. For those wanting to be more in the action, this would not be the property for you! Our first impression upon meeting the reception staff would be considered almost borderline rude - our room would not be ready by 2:00 pm - and we were summarily dismissed. We had to ask where we could go to wait. We were begrudgingly told we could wait in the other room (dining/lounge area) but we didn't get that information until we kept asking.The reception counter had a different individual there every day and no real, genuine connection to the staff. MAJOR DRAWBACK: There is no lift nor handicapped access at the property so a 5th floor room with luggage can be challenging. Also, there was no flexibility with the breakfast time. Other properties we've stayed at would've modified the schedule for the holiday time (make it a little later like 7:30-10 am) but there was no such thing and they closed breakfast even earlier on weekends (when people would've wanted to sleep in and eat later!) We would much rather have stayed at a mediocre hotel with fabulous, friendly staff, than in a hotel with not-friendly staff. We will not stay there again when we return to London!