Dear Jade Sau Yung, Thank you for taking the time to give us a quick review. We are very happy to have you as guest and very much look forward to your next visits. Kind regards,Ben Pires

Dear Kweku, Thank you for staying with us again at Cheval Phoenix House. I am delighted to hear that you enjoyed your time here and look forward to welcoming you again in the near future. Kind Regards, Ben PiresGeneral Manager

Dear Guest, Thank you for rating us on your recent stay. We are delighted to see a 10/10, this means we have exceeded your expectations on this occasion. We hope to have the pleasure of welcoming you back soon. Kind regards, Ben Pires - General Manager

Thank you very much for staying with us and for sharing your feedback. We hope to see you again soon. Kind regards, Ioana

Dear Guest, Thank you very much for choosing Cheval Phoenix House and for taking the time to share your feedback. We are so glad to hear that you enjoyed your experience with us. We look forward to welcoming you back to Cheval Phoenix House in the future. Kind regards, Cheval Phoenix House

Dear Guest Thank you for taking the time to review us We are always eager to obtain feedback on our services, so we hope to see you again soon in order to uphold and improve the services we provide for you. Kind regards, Ben Pires

Dear Sonya, Thank you for choosing to stay with us at Cheval Phoenix House. We are happy to see that you have rated your stay 10 of 10 and have enjoyed every aspect of your stay with us. We hope to welcome you back soon. Kind regards, Ben Pires

Dear John, Thank you for sharing with us your experience on Expedia. It was a pleasure to have you stay with us and we are happy to know that you enjoyed all that amenities on offer. We hope to have the pleasure of welcoming you back to your London residence. Kind regards, Ben Pires

Dear Guest, Thank you for choosing to stay with us here at Cheval Phoenix House. We are pleased to see that you have scored us 8/10 on your overall experience. It is our constant endeavour to deliver the highest standard of service to all our guests and improve on any areas that require attention. Please let us know if there were any areas that we could have done better. We would like to see a 10/10 on your future stay with us. We look forward to welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Jonathan, Thank you for choosing to stay with us and for rating us with a 10/10. We are delighted to know that you have enjoyed every aspect of your stay. We hope to welcome you back soon. Kind regards, Ben Pires.

Dear Carsten, Thank you for choosing Cheval Phoenix House as your London residence. We are pleased to see that you have rated us 10/10 on your overall stay. This shows that we have exceeded your expectations on this occasion. We hope to have the pleasure to welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Anonymus, Thank you very much for your lovely feedback and excellent rating score. We are we delighted to hear that you had amazing stay and we hope to see you again in near future . Kind Regards, General Manager

Dear Allison, Thank you for sharing with us your valued feedback. I truly regret to hear that your experience with us was not a pleasant one. Regarding the missed service; I have investigated this issue with my team and learnt that the cleaning service was missed due to a system error and I sincerely apologise for the inconvenience caused to you. I thank you for your honest feedback, as without this, we would be unable to address service standards that fall short of the 5-star service that we are renowned for. It is my hope that these events will not permanently tarnish your opinion of our Residence and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Kind regards, Ben Pires General Manager

Dear Valued Guest, Thank you for sharing with us your valued feedback. Care is at the heart of everything we do at Cheval Phoenix House, and I regret that the same did not resonate in your experience with us. I have reviewed your comments with our Housekeeping Head regarding the issues that you have mentioned, this is certainly not the service standards we pride ourselves on. I have instructed our Head housekeeper to investigate and review training needs with the team member who serviced your apartment to ensure there are no future re-occurrences. Thank you for bringing this to our attention and please accept my sincere apologies for the shortfalls you have experienced whilst staying with us. Regarding the rental charges being charged upfront; this is clearly mentioned in the terms and conditions of the booking together with the cancellation policy. Please note that the deposit amount taken upon arrival is a pre-authorisation and not a sale. This deposit amount is automatically released by your bank or credit card institution (not by Cheval Residences), after a specific period depending on your bank’s regulations. Please note that we only take this deposit as a security measure, however our concierge team will generally take a sale amount according to any pending charges on the account at the time of departure. It is my hope that these events will not permanently mar your opinion of our Residences and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Kind regards, Ben Pires General Manager

Dear Ricardo, Thank you for taking the time to complete the review. We are delighted to see that you have rewarded us with excellent rating on your recent stay. We constantly strive to deliver the highest standard of service to all our guests, and we please that we have exceeded your expectation on this occasion. We hope to have the pleasure of welcoming you back soon.

Dear James, Thank you for sharing with us your quick post on Expedia. We are pleased to hear that we have exceeded your expectations on your recent stay. We hope to have the pleasure of welcoming you back on your next visit to London. Kind regards, Ben Pires General Manager

Dear Mr Christopher Thank you for your lovely feedback. We hope to see you again in the future. Ben Pires General Manager

Dear Nadia, Thank you for taking the time to share with us your lovely review on your recent stay here at Cheval Phoenix House. We are pleased to know that you had a pleasant and comfortable stay in your apartment and happy to hear that you enjoyed our location. I agree, we are in such a lovely neighbourhood with good connections around London as well as restaurants and boutiques to enjoy. We hope to have the pleasure of welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Mariam, Thank you for rewarding us with excellent ratings on your recent stay with us here at Cheval Phoenix House. We are constantly striving to exceed the Five Star standard that is expected of the Cheval brand compared to other apartment accommodation within the area and we are glad that we have exceeded your expectations on this occasion. We hope to have the pleasure of welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Guest, Thank you for sharing with us your excellent comments on your recent stay with us. We are pleased to hear that you enjoyed all that Cheval Phoenix House had to offer, including the spaciousness and cleanliness of the apartment. It makes us happy to know that our apartment and the location was to your liking. We hope to welcome you back soon to your London residence. Kind regards, Ben Pires General Manager

Dear Sir, We were sorry to see the comments you posted on Expedia about Cheval Phoenix House, particularly as we were not able to welcome you for a stay in our Residence. Although you had a confirmed booking for a one-night stay with us, you only arrived the following day, when unfortunately we were fully booked and unable to accommodate you in an apartment. We did offer to find you alternative accommodation in another of our Residences in London, but you declined that offer. We pride ourselves on the consistently positive reviews we receive from guests who do stay with us, and the team works tremendously hard to maintain a very high standard of accommodation and service. Kind regards, Ben Pires, General Manager

Dear Guest, Thank you for rewarding us with excellent ratings on your recent stay. We are pleased to know that you had a pleasant stay here at Cheval Phoenix House. We hope to have the pleasure of welcoming you back soon. Kind regards, Ben Pires - General Manager

Dear Guest, Thank you for reviewing us on your recent stay. We are delighted to hear that you have experienced a great stay and enjoyed our location. We hope to welcome you back soon. Kind regards, Ben Pires General Manager

Dear Fredrik, Thank you for taking the time to review us on your recent stay at Cheval Phoenix House. We are pleased to see your excellent ratings and happy to hear that you experienced a great stay with us. We hope to have the pleasure of welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Guest, Thank you for sharing with us your quick post on your recent stay with us. We are delighted to hear that you found our spacious apartment to your liking. It is our constant endeavour to deliver the highest standard of service to all our guests, we are glad that we have exceeded your expectations on this occasion. I hope we have the pleasure of welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Peter, Thank you for sharing with us your valued feedback. I am sorry to hear that Cheval Phoenix House was not to your liking. Cheval Phoenix House is apartment hotel offering luxury serviced apartments. We are fortunate to have various apartment layouts which caters to the needs of all our guests including long and short stay thus, all our apartments have a kitchen. As all our apartments are unique, some of the apartments have walk-in shower and a bathtub. Cheval Residences offers a collection of apartments in London which are in some of its most sought-after neighborhoods. Each residence has its own individual style which could be to your liking. We hope you choose to return to Cheval Residences in future. Kind regards, Ben Pires General Manager

Dear Kaia, Thank you for sharing your wonderful review on your recent stay with us. We are extremely pleased to hear that you enjoyed all the amenities on offer. I and my team pride ourselves on delivering the highest standard of service and It is wonderful to hear that we have exceeded your expectations on this occasion. We hope to have the pleasure of welcoming you soon. Kind regards, Ben Pires General Manager

Dear Guest, Thank you for your brilliant feedback! We are so happy to hear that you had a wonderful stay with us in our luxurious apartments and enjoyed all the amenities and the service offered by our efficient and friendly team. We hope to welcome you back in the near future. Kind regards, Ben Pires General Manager We hope to have the pleasure of welcoming you back on your next visit to London. Kind regards, Ben Pires General Manager

Dear Guest, Thank you for such a brilliant feedback. We are pleased to know that you enjoyed all that Cheval Phoenix House had to offer. It makes us feel proud to read comments such as yours. We hope to have the pleasure of welcoming you back to Cheval Phoenix House in the very near future. Kind regards, Ben Pires General Manager

Dear Guest, Thank you for taking the time to review us on your recent stay with us. I am sorry to hear however, that you were disturbed by noise from the street outside. Unfortunately, as with most hotels in the heart of London, traffic noise is an issue and we are no exception. Nevertheless, the road outside is a very quiet back street which has a very small element of traffic. Please also accept my apologies for the disturbance you experienced from the construction workers. These works were being carried out in the next door restaurant. The restaurant management team were given strict working guidelines to eliminate any disruption to our guests and I have spoken to them once again to ensure that the noise levels are kept to a minimum. The restaurant will be opening in 3 weeks’ time and this therefore, should not be an issue moving forward after this time. Thank you once again, for bringing this issue to our attention. We hope to have the pleasure of welcoming you back to Cheval Phoenix House in the very near future. Kind regards, Ben Pires General Manager

>

Dear Guest, Thank you for choosing to stay with us here at Cheval Phoenix House. We are extremely delighted to see a 5/5 on your ratings. It makes us happy to know that you had a pleasant stay with us. We hope you chose to return back soon. Kind regards, Ben Pires General Manager

Dear Christopher, Thank you for your excellent rating towards your recent stay with us. We are delighted a 5 of 5 on Expedia. It is always a great joy when our guests have experienced an enjoyable stay and enjoyed all that Cheval Phoenix House has to offer. We wish to welcome you back in the near future. Kind regards, Ben Pires General Manager

Dear Heather, Thank you for your quick note on Expedia. We are pleased to hear that you had a comfortable stay with us and particularly, happy to hear that your experience with our team was a pleasant one. We look forward to welcoming you back in not too distant future. Kind regards, Ben Pires General Manager

Dear Guest, Thank you for your quick post on Expedia. We are extremely delighted by your kind words. It is always a pleasure to hear that we met our guest’s expectations and delivered a memorable stay. We hope you chose Cheval Phoenix House as you most preferred accommodation while in London. Kind Regards, Ben Pires General Manager

Dear Morten, Thank you for leaving us a comment on your recent stay with us. We are glad that you enjoyed our sort after location however, we regret to hear that you found our service to be average. At Cheval Phoenix House, we constantly strive to deliver the highest standard of service to that is expected of us by our guests. Please feel free to contact us and give us your feedback on any areas of improvement. Thank you once again, we hope you will return back on your next visit to London. Kind regards, Ben PIres General Manager

Dear Lisa, Thank you for sharing with us your amazing review on your recent stay with us. Team at Cheval Phoenix House are delighted to know that you had an enjoyable stay and particularly happy to know that you enjoyed the services offered by our team. Thank you once again for your recommendation. We are looking forward to welcoming you back on your next visit to London. Kind regards, Ben Pires General Manager

Dear Nicky, Thank you for your lovely comment. We are pleased to know that our location was just perfect for your needs. We hope you had a great time in London and particular staying with us at Cheval Phoenix House. We are looking forward to welcoming you on your next visit to London. Kind regards, Ben Pires Geenral Manager

Dear Guest, Thank you for your quick post. It was a great pleasure to have you stay with us here at Cheval Phoenix House. We are pleased to know that you loved your apartment and enjoyed your stay. We look forward to welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Dean, Thank you for rating your recent stay with us. We are delighted to see that you have rated us 5/5. We look forward to welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Andrew, Thank you for your post on Expedia. We are delighted to know that you experienced a great stay with us at Cheval Phoenix House and wish to return back. Its is always a pleasure to welcome our returning guests, we hope to welcoming you back soon. Kind regards, Ben Pires General Manager

Dear Melissa, Thank you for rating us on Expedia. We are pleased to now that you enjoyed every aspect of your stay with us at Cheval Knightsbridge. We look forward to welcoming you back soon. Kind regards, Fergel Twomey General Manager

Dear Valued Guest, Thank you for reviewing us on Expedia. We are pleased to know that you has a pleasant stay with us and experienced all that Cheval Phoenix House had to offer including the service offered by our team. We look forward to welcoming you back I not too distant future. Kind regards, Fergel Twomey General Manager

Dear Valued Guest, Thank you for taking the time to review us on Expedia and sharing with us your feedback. We regret to note your disappointment with your recent stay with us here at Cheval Phoenix House. I would like to sincerely apologise for the inconvenience caused to you at check-in. The message was not conveyed to the relevant department at Cheval Phoenix House so we were unaware of your early check-in request. I would also like to apologise on behalf of my colleague that you have spoken to as the team member should have advised you to pre-book a night before in order to guarantee the early check-in. As you are aware our availability is live, so unfortunately we are not able to guarantee an early check-in without booking a night before even for our regular guests. Due to the inconvenience caused at the time of check-in I am aware that we were able to provide you with an upgrade in order to lessen your disappointment, I hope you enjoyed your spacious apartment. In order to investigate this further, I would appreciate if you could provide us with more information such as to whom you spoke to. As I wish to address this with the concerned team member to avoid such future occurrences. At Cheval Phoenix House, we constantly strive to deliver the highest standards of service and we regret that we fell short on this occasion due to lack of communication amongst the team members. We do hope that you will return as you will know from being a regular guest over the past few years the high standards of service that we endeavour to deliver to our guests. Kind regards, Fergel Twomey General Manager

Dear Ann, Thank you for your lovely comments on Expedia. I am pleased to know you had a pleasant stay with us and happy to know that the location was perfect for your travel needs. Thank you for your suggestion on providing strawberry jam. At Cheval residences, we always look at different ways on improving our brand standards and guest’s feedback is an important tool for us to deliver the highest standards we aim to provide. Thank you once more for your recommendations, we look forward to welcoming you back soon. Kind regards, Fergel Twomey - General Manager

Dear Dermot, Thank you for reviewing us on Expedia. We are delighted to know that you experienced a lovely stay with us at Cheval Phoenix House and happy to know that you dealt with our proficient and caring team members. Our location is something that all our guest's love as you have many transport links available nearby to the property as well as restaurants and boutiques to enjoy. We look forward to welcoming you back in not too distant future. Kind regards, Fergel Twomey General Manager