Cosy studio at Evelyn Yard - EV01 | Private kitchen | Mini-fridge, microwave, oven, stovetop
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Reviews of Stayo Oxford Street

3.5 out of 5
Stayo Oxford Street
10 Evelyn Yard, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 112 reviews" "
Rating 8 - Good. 48 out of 112 reviews" "
Rating 6 - Okay. 12 out of 112 reviews" "
Rating 4 - Poor. 10 out of 112 reviews" "
Rating 2 - Terrible. 8 out of 112 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Reshma

Traveled with group
Liked: Cleanliness, room comfort
Lovely hotel
Lovely little stay with 6 friends, stairs were tiring but was fine given we are all fit and well. Towels, iron, ironing board all provided. All was very clean. Communication was brilliant they allowed us to drop our luggage off at 12pm. Lots of food places and shops locally we found the location perfect. Use the 3 words app to locate, defo easier than Google.
Stayed 1 night in Nov 2023
Response from The Stayo Team on Nov 29, 2023
Dear Reshma,Thank you for your wonderful review! We're thrilled to hear that you and your friends enjoyed your stay and appreciated the provided amenities, cleanliness, and excellent communication. It's great to know that the location worked well for you, and we hope to host you and your friends again soon!Kind Regards,The Stayo Team

4/10 Poor

Elliemae

Traveled with family
Disliked: Cleanliness, room comfort
Very basic apartment calling for improvement.
On arrival we noticed excess hair on bed cushions and floor from previous occupants. The toilet seat wasn’t fitted properly the shower head contained hair and the amount of coffee, tea bags and other supplies were very limited. Not even a bottle of washing up liquid considering it being a self contained apartment.
Just some of the hair on the floor.
Stayed 3 nights in Jul 2023
Response from The Stayo Team on Jul 14, 2023
Hello Elliemae,Thank you for your feedback on your recent stay. We apologize for the issues you encountered during your stay. Your feedback regarding the hair on the bed cushions and floor, the improperly fitted toilet seat, the hair in the shower head, and the limited supplies is greatly appreciated. We take cleanliness and guest satisfaction seriously, and we are taking immediate steps to address these concerns. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,The Stayo Team

10/10 Excellent

nicola

Traveled with group
Liked: Cleanliness, room comfort
Perfect little studio ideally located
Ideal location just 5 mins from Tottenham Court Road underground. Property was immaculately clean, towels & toiletries provided. Kitchen had everything you need for a short break. Location is quiet despite being so close to Oxford Street. The property is on 2nd floor & no lift, however, not a huge issue for us. Pret & The Black Horse pub on your doorstep
Stayed 3 nights in Nov 2022
Response from Stayo on Nov 29, 2022
Hello Nicola,Thank you for taking the time to leave such a wonderful review for our team! We love to see 10 out of 10, and are so thrilled that you enjoyed your stay with us. We hope you'll join us again in the future for another great experience!Kind Regards,The Stayo Team

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, room comfort
Hidden gem
We had or found no problem with this apartment! Very clean and very comfortable and fantastic location. Definitely will stay again!
Stayed 2 nights in Oct 2020
Response from Inah on Oct 12, 2020
Hello Janice, Wow what a nice review! Thank you very much. We could not be happier to see our team went out of their way to make your stay even more special and comfortable, and we will make sure to pass them on your feedbacks. Thank you again, and we hope to see you back very soon. Best Regards,

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, room comfort
Too many stairs
Too many stairs
Stayed 5 nights in Sep 2020
Response from Inah on Oct 12, 2020
Hello, Thank you for taking the time to tell us about your experience Stayo. We regret to read that the experience and service you received during your recent stay did not meet your expectations nor our standards. Your feedback is very important to us. Please, accept our sincere apologise for the inconvenience caused. We hope to welcome you again in the future as our guest so that we can prove our ability to improve.  Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Very good location, nice apartment.
Stayed 3 nights in Sep 2020
Response from Inah on Sep 24, 2020
Hello Guest, We very much appreciate that you have taken the time to rate your stay with us Stayo. We wish to see you soon again in the near future, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Graeme

Business traveler
Liked: Cleanliness, room comfort
Good location
Great central location with good communication from the Stayo team :-)
Stayed 1 night in Sep 2020
Response from Stayo on Sep 20, 2020
Hello Graeme, Thanks for the good review. We appreciate your stay with us and are happy to host you at any time. Kind regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Great location
The apartment is in a great location and was very clean and in good condition.
Stayed 2 nights in Aug 2020
Response from Stayo on Sep 20, 2020
Hello, thanks for the wonderful review. We appreciate your stay with us and will welcome you at any time in the future. Kind regards

6/10 Okay

Verified traveler

Traveled with family
Central but too many stairs
Very central but no lift.
Stayed 7 nights in Jul 2020
Response from Stayo on Aug 13, 2020
Hello Guest, Thank you for your amazing review! Our team truly appreciates it and it most definitely makes us proud of what we strive to accomplish every day! We are sincerely looking forward to the pleasure of welcoming you back soon. Many thanks.

10/10 Excellent

Miss E

Stayed 3 nights in May 2020

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent - except my girlfriend had a hard time with the spiral staircase ! She was huffing and puffing the whole way up to the 4th floor.
Stayed 7 nights in Jan 2020
Response from Stayo on Aug 10, 2020
Hello, Thanks for staying in one of our apartments and providing feedback from your stay. We would like to let you know that we no longer manage the apartment you stayed in, but do not worry as we have wonderful news for you. We are currently rebranding and soon you will be able to find our apartments all over the Central London. If you wish to stay with us again, visit our Stayo website to see what we have to offer. We hope to host you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, but lots of stairs
Great central location, but lots of stairs to top floor appt, so not ideal for lots of luggage or the frail.
Stayed 1 night in Jan 2020
Response from Stayo on Aug 10, 2020
Hello, Thanks for staying in one of our apartments and providing feedback from your stay. We would like to let you know that we no longer manage the apartment you stayed in, but do not worry as we have wonderful news for you. We are currently rebranding and soon you will be able to find our apartments all over the Central London. If you wish to stay with us again, visit our Stayo website to see what we have to offer. We hope to host you again soon.

10/10 Excellent

Roelof

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

LEANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

10/10 Excellent

Emily, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! It was a 1min walk to a grocery store and it was easily accessible for transit. It was also within walking distance of many tourist attractions such as Covent Gardens and the British Museum. However, I wasn't aware that I would need to climb a flight of stairs and this was a challenge with my luggage. Overall I enjoyed my stay and I would book this location for future travel to the UK.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 5 nights in Sep 2019

6/10 Okay

Graeme

Liked: Cleanliness, property conditions & facilities
Ok but much better out there for the same price
Stayed 1 night in Sep 2019

8/10 Good

Hamada, Hofuf

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , next to Oxford road. no elevator . Required deposit in addition to the booking fees.
Stayed 5 nights in Aug 2019

8/10 Good

Janet L., Carmel, Indiana

Liked: Cleanliness
Very roomy!
This was a clean, bright apartment where three adults stayed for a week. Very comfortable. The owners/managers provided some nice extras: laundry soap, toiletries, tea, instant coffee, adapters for our American plugs (be sure to check voltage on the appliance first). There were no spices -- not even salt and pepper -- so take note of that. Two big drawbacks: the shower floor was very slippery. And the stairs to this 3rd floor apartment was a steep, spiral staircase -- very difficult to carry suitcases up! There were several restaurants nearby, grocery store, and the Tube stop was just a couple of blocks away (Tottenham Court).
Stayed 7 nights in May 2019

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for 1 night . Fantastic location .
Booked without a feeling of what to expect . It met my expectations . Great location . Room very very small but good for 1 night
Stayed 1 night in Jun 2019

10/10 Excellent

AHMED

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location , 5 minutes walking to oxford street , there is a restarunts and Co-op near the apartment
Stayed 10 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great; very central and useful for the West End. The problem was that it's over a banging nightclub and we got very little sleep until the small hours of the morning when the club closed.
Stayed 1 night in Jan 2019

4/10 Poor

P, Perth

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Initially i booked in to check in around 3pm as my flight arrives at 1pm but the host suggested that i will take 2 hours to arrive so they ask me to rebook to 5pm. On the arrival day, we reached the hotel at 3.15pm with 6 big luggages wanting to check in earlier but we couldnt as the host said we could only check in at 5pm. I was annoyed because I initially book to check in at 3pm and they were the one suggested 5pm and obviously I wasnt familiar with the location and thinking that there might be traffic jam so took that advice. We rang the property and asked if we could at least leave the 6 huge luggages so we can go around to find some food to eat as we have not eaten our lunch but instead of that, he said he will send us a link of places so we can store our luggages. The service is just disappointing.
Stayed 5 nights in Nov 2018

4/10 Poor

Graeme

Disliked: Room comfort
Poor value for money
2 bed apartment but one of the beds was a very small single bed in a tiny room. Only one tiny bathroom and no shower. Not good value for the price paid :-(
Stayed 1 night in Oct 2018

8/10 Good

Sebastian J.

Great place and location
Nice confortable apartment. Easy check in and great location.
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Apartment itself comfortable location excellent, there is a real problem accessing and entering the apartment, entry to an apartment loaded with garbage cans, no matter how much we woke up, there was no solution. Includes a picture of the entrance...
Stayed 7 nights in Sep 2018

4/10 Poor

Andrew, Australia

Disliked: Staff & service, room comfort
Not the same place that was in the photos or location it stated. It was nearby but the company has a number of apartments in London and you just get what is free at the time. This flat had four flights of stairs very narrow and could only fit one person at a time and a nightmare with a suitcase. Poor communication and trickery by the company
Stayed 2 nights in Sep 2018

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
OK
The apartment itself was quiet nice, but the soundproofing between it and the apartment above was extremely poor. Given a family of 10, which included children that liked to run and jump, the noise level was very high. I also expected wi-fi, but did not find it available.
Stayed 6 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great apartment, poor check-in experience
The apartment and its location were excellent, but the check in process was abysmal. As soon as I made the booking, I was asked to provide the time I would be arriving; as we were due to be returning from Paris via the Eurostar, I told them when the train would be in and could only estimate the time of arrival. Unsurprisingly, we were delayed at the rail station, and I received a phone call telling me that because we were late, no one could meet us and we would have to wait another hour or so for someone to meet us to check us in. The person I spoke to berated me as he said he'd been trying to phone me...although I'd already told them we'd be on the Eurostar, and I never received any of their messages. Once we checked in, it was fine, although I then received another phone call 'regarding my request to check in', at which time I had to politely remind them that I had already checked in and was, in fact, speaking to them from the apartment. The apartment was clean and comfortable, although the sofa bed was very uncomfortable. A note of warning - the apartment is up a flight of stairs and then a spiral staircase. Had we realised this, we would not have booked the apartment, as my friend had hip surgery about 6 months ago and found the stairs to be a bit of a struggle. Still, we were only there one night, so she was able to manage them in that time. Overall, a very nice apartment in a great location, but the check-in leaves a lot to be desired.

10/10 Excellent

chilli, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location - very central
the welcome was friendly, the location is excellent and it is really good value for money. I will be using it again many thanks

2/10 Terrible

Pete , Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Worst ever!
This takes the prize for the worst accommodation we have ever experienced! From the time we arrived where we were greeted with the security staff from the strip house next door to opening the front door entrance where we were in complete darkness due to the lights not working, trying to climb two flights of stairs with rubbish and papers on the floor. The room was pleasant enough until we heard the thumping music from the strip house until 3am every morning and the constant noise from the bar next door on the other side in stereo! DO NOT STAY HERE, unless you want to be sleep deprived!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodations were clean and comfortable. Having additional seating other than the sofa that we used as a bed would have been nice, but it was not necessary as we stayed returned each night close to bedtime.

2/10 Terrible

keren

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
We had 2 mice (mouse) in the apartment
The location was good but all the rest wasnt. We had 2 mice in the room, the staff said there is nothing to do about it.... the facilities are old and broken. Will not come back!!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good location
Comfortable rooms but a bit old and worn. Bathroom is very tiny. No lift to carry heavy bags up to the floor level. Noisy at night with lots of pubs in the area.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, clean, cheap.
Dodgy looking place from outside but the apartment was very clean, perfect for a short stay. The staff member who met us and explained about the room was lovely - very clear, very helpful. For the price, this was excellent.

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities, room comfort
A nice surprize
Was apprehensive after reading some of the previous reviews, but urned out to be a very pleasant surprize. As it is an apartment there is no onsite service and key pickup had to be arranged and adhered to. Apartment was difficult to find in yard off street looking nothing like the online photo (just a ground floor door). Had to carry luggage up 3 flights of stairs (this is minimum), but in the end it was well worth it. Apartment was large (bedroom, kitchen, living and bathroom), comfortable and well appointed. Yard was security gated (but our card did not work). On balance it was a good pick and would definitely return - well located for shopping and restaurants.

8/10 Good

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great two bedroom apartment with adequate living area and kitchen. Excellent location just off Tottenham Court Rd not far from West End, Leicester Square and Covent Garden. Would definitely stay here again. Comparable in price with hotels in the area. Two flights of spiral staircase may be an issue if you need to haul up heavy luggage or suitcases. Otherwise awesome place to stay.
Response from General Manager on Sep 30, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Rebekah

Liked: Cleanliness
Disliked: Property conditions & facilities
Easy to find and in a great location. Intimidating when returning at night due to Gentlemans club next door. Very noisy at night, due to the amount of people outside the club and the main window is wedged open which we couldn't close.
Response from General Manager on Sep 30, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Nicola, Donegal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location and very clean
Great location for theatre and shopping trip. Sofa bed very comfy. Shower was amazing!!
Response from General Manager on Sep 30, 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

A & J, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little homebase close to everything
Loved this little apartment in bustling Soho. It was the ideal place for a couple to be based while we did both typical tourist activities as well as met up with friends in different areas of London. A minute's walk to the tube station, A 30 second walk to the shops on Oxford, and a 10 minute walk to Liberty (dangerous), Ronnie Scott's Jazz Bar and surrounding restaurants. It was perfect. By the way, there's an amazing burger joint just next door - Byron Burgers, we wish we could have taken their burgers home - delicious! Kitchen came fully equipped with modern amenities, and it was handy to have a washing machine and dryer as we'd already been travelling two weeks by the time we arrived in London.

10/10 Excellent

Richard, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place.
Ticked all the right boxes...

10/10 Excellent

Carbo, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Central Location
We loved the location of this place. Truly saved us a lot of transportation cost!

8/10 Good

Hannah, Berkshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great convenient location
Booking experience was easy, check in staff was friendly, helpful and accommodating.

8/10 Good

Joanna, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
An enjoyable stay. Noisy at night time if sleeping on the sofa bed because streets were busier. Spiral staircase not ideal when travelling with 5 15-20kg suitcases. Overall a good stay. Would've preferred 3 bedrooms but the facilities were reasonable.

2/10 Terrible

Firoz, Montreal

Disliked: Staff & service, property conditions & facilities, room comfort
Reviews not accurate
The floors creaked all over, it was loud from outside and the other tenants, it was overall not comfortable. There was no airflow. Basically this should not be on Hotels.com as it is not a hotel, but an apartment for rent. We had no soap, and the washroom was very tight. It had a very run down feeling. Not a 3.5 Star rating. I would say at best 2 or less.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent apartment but noisy location
Apartment was excellent but it was in a very noisy location.