Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon. Kind regards, Guest Relations Team.

Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Strathmore Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back soon. Kind Regards Grange Guest Relations Team

Dear Guest, Thank you for taking the time to share your recent experience at Gem Hotel. We’re delighted to hear that you enjoyed your stay with us and our proximity to V&A, Museums and other nearby attractions. We're also sorry for the discomfort caused by the window. Your feedback is invaluable, and we'll be reviewing these aspects to improve our services. We appreciate your understanding and bringing these issues to our attention. Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future.Warm regards,Guest Relations Team.

Dear Guest, Thank you for scoring us after your stay with us at Gem Hotel and our team looking forward to welcome you back in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your full score and a detailed review after your stay with us at Gem Hotels. We’re delighted to hear that you are very happy with our services and glad that you found our facilities convenient - it is always a pleasure learning it. We were also happy to know that our location near to Tube stations, local amenities, Museums and Albert Hall impressed you and we look forward to welcoming you back to The Gem very soon.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review after your stay with us. We take pride in our location and glad that you mentioned it. We are truly lucky to serve our guest being placed in such an enviable and quiet location. We are also thankful for appreciating our staffs being friendly and helpful- we shall share your lovely comments with our team. Thank you for staying with us and we hope to serve you the best in your future stay with us.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review after your stay with us. We take pride in our location and glad that you mentioned it. We are truly lucky to serve our guest being placed in such an enviable location and we hope to serve you the best in your future stay with us.Warm regards,Guest Relations Team.

Dear Guest, Thank you for your glowing review of The Gem Hotel. We are delighted that you enjoyed a great stay in our beautifully appointed hotel with exceptional guest services throughout. It is also great to read such kind feedback about our team who take pride in everything they do - we shall share your thoughts to our team. We hope that we will have the pleasure of welcoming you on your next visit to London.Kind regards, Guest Relations Team

Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for sharing your positive feedback about your recent stay with us! We're thrilled to hear that you enjoyed your stay with us and it's fantastic to know that the comfortness and our location added to your experience. We strive to provide our guests with a comfortable and memorable stay, and we're delighted that you found our accommodations to your liking - we shall not forget to share your thoughts to our helpful staffs. Should your future travels bring you back this way, we'd love to host you again for another wonderful experience.Kind regards,Guest Relations Team.

Dear Guest, Thank you for taking the time to share your experience after your stay with us at Gem Hotel. We're thrilled that our team could enhance your stay and that you found our hospitality excellent and accommodating. We take pride in our location, and we're glad that you appreciated it. We hope to have the pleasure of welcoming you back again in the not too distant future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your amazing review and we will make sure that team receives your kind thoughts and we are really happy that they are doing a great job! We hope to serve you soon in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you very much for having taken the time to share this lovely review following your recent stay with us. We are delighted to see that the service provided by the team contributed to an enjoyable experience, and hope to have the pleasure of welcoming you back again in the not too distant future.Kind regards,Guest Relations Team.

Dear Guest, Thanks for taking the time to share your honest experience and your observations after staying with us. Providing the highest level of hospitality is our number one priority and we would like to sincerely apologize for falling short of meeting your expectations in this occasion. We are sure you know this is not characteristic of the level of service we strive to provide and we are deeply sorry to learn about the unfavorable impression we made to one of our loyal members. At Gem Hotels, we always value our guests' feedback as this helps us identify any areas for improvement. Please be rest assured that based on the feedback you have given to us, we will personally follow up with our colleagues to avoid repetition, and also we will escalate your feedback to our higher management team for review and action. We hope we will have the opportunity to welcome you back in the future to show you the true Gem hospitality you should have enjoyed the first time round.Kind regards,Guest Relations Team.

Dear Guest,Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Warms regards,Guest Relations Team.

Dear Guest, Thank you very much for having taken the time to share this lovely review following your recent stay with us. We are very much delighted to see that the service provided by the team contributed to an enjoyable experience, and hope to have the pleasure of welcoming you back again in the not too distant future.Warm regards,Guest Relations Team.

Dear Guest, Thank you very much for your lovely review of our hotel. We are thrilled to know that we have provided you with your best hotel experience thus far. Nothing makes us happier than knowing we have left a great memory in our guest's minds. The team look forward to welcoming you again in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for sharing this feedback of your experience at Strathmore Hotel. We are delighted that you loved our building from outside and it is great to know that you found our staff to offer a great service in a friendly and professional way. We also appreciate your feedback about the carpet, sink and breakfast and we will share your comments with the team for future improvements.. We very much look forward to welcoming you again at our our hotels. Kind regards,Guest Relations Team.

Dear Guest, Thank you for your amazing review after your stay with us and we will make sure that team receives your kind thoughts and we are really happy that is doing a great job! We are very much glad that we made your celebration very special and we hope to serve you the best in your future stay with us.Kind regards,Guest Relations Team.

Dear Guest, Thank you for taking the time to share your recent experience at Gem Hotel. We’re delighted to hear that you found our location convenient and enjoyed the proximity nearby attractions. We're sorry for the inconvenience caused by the lounge music and the steps between the rooms. Your feedback is invaluable, and we'll be reviewing these aspects to improve our services. We appreciate your understanding and bringing these issues to our attention. Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future. We hope to welcome you back soon!Kind regards,Guest Relations Team.

Dear Guest,Thank You for your positive rating for your stay with us at the Strathmore Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Warm regards,Guest Relations Team.

Dear Guest, Thank you for your kind feedback after your recent stay at Gem Hotel. We are very happy that you enjoyed your stay with us, and we always appreciate our guest feedback which will be taken on board for immediate improvements. We very much look forward to welcoming you again to our hotel.Kind regards,Guest Relations Team

Dear Guest,Thank you for taking the time to share your recent experience at Gem Hotel. We’re delighted to hear that you found us convenient and enjoyed the proximity to nearby attractions. We're also sorry for the inconvenience caused by the uncomfortable mattress and housekeeping issue, which will be addressed with the team to avoid future occurrences. Your feedback is invaluable, and we'll be reviewing these aspects to improve our services. We appreciate your understanding and bringing these issues to our attention. Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for choosing to stay with us at The Strathmore Hotel and we hope to make your unsatisfactory moment into a satisfactory one in your next visit. We look forward to welcome you back.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review and we are so happy to see your 5/5 score and we are glad that your Gem experience did not disappoint and you returned home with many happy memories of your time with us. We are happy to serve you on your next visit.Kind regards,Guest Relations Team.

Dear Guest, We very much appreciate your comments regarding your stay at the The Gem, and for taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, and we will share your comments with our team. We are so pleased to learn that everything exceeded your expectations and you went home with many special memories. Thank you again for sharing your experience, and we look forward to welcoming you back to The Gem very soon.Kind regards,Guest Relations Team.

Dear Guest, Thank you for choosing to stay with us at The Strathmore Hotel and we hope to make your unsatisfactory moment into a satisfactory one in your next visit. We look forward to welcome you back.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review after your stay with us at Strathmore Hotel and we take this opportunity to wish you a very happy New year. We are glad that everything about your stay is upto your expectations and we hope to serve you much better in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location, and pleased that you enjoyed your stay with us. We hope to serve you soon in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you very much for taking the time to share this review of your experience at our hotel! Our team here at Gem Hotel is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. We are truly lucky to be situated in such an enviable location with Museums and Harrods nearby, and we are glad you found us commutable. Thank you for staying with us; there is no better compliment than a return visit.Kind regards,Guest Relations Team.

Dear Guest, Thank you for taking the time to tell us about your stay at the Strathmore Hotel. We were disappointed to read that you were not completely satisfied with your stay due to the size of the room,and its facilities. Please allow us to apologize for any inconvenience and discomfort caused, and we just want to let you know that, being a listed building, the hotel has different type of rooms available and their size and design vary from room to room. We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them. Positively, we are glad that you found our team friendly and our location convenient. It's always a pleasure knowing that our guest are comfortable with their stay. We hope your experience will not deter you from visiting us again and we look forward to welcoming you back to the hotel.Kind regards,Guest Relations Team

Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.

Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review and we are so happy to see your 10/10 score and we are glad that your Gem experience did not disappoint and you returned home with many happy memories of your time with us. We hope to serve you soon in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review we are so happy to see your 10/10 score and we are glad that your Gem experience did not disappoint and you returned home with many happy memories of your time with us. We hope to serve you soon in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your detailed review about your stay with us at Strathmore Hotel. We would also thank you for sharing your observations after your stay with us and we are pleased to share your appreciation to our staff members. Your review made us happy learning that you had a lovely stay with us. We also sincerely apologize to you for your experience in the breakfast hall, and we assure you that your comments has been addressed with the team for retraining purpose. We will also take necessary actions to prevent future occurrences. We hope to welcome you back to the Gem To have a better experience than your previous one.Warm regards,Guest Relations Team.

Dear Guest, Thank you for choosing to stay with us at The Strathmore Hotel and we hope to make your unsatisfactory moment into a satisfactory one in your next visit. We look forward to welcome you back.Kind regards,Guest Relations Team

Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future. Kind regards,Guest Relations Team.

Dear Guest, Thank you for your kind words after your recent stay at Strathmore Hotel. We are very happy to hear that you enjoyed your stay with us and would be happy to welcome you back to our hotel soon! Kind regards, Guest Relations Team

Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Strathmore Hotel. We are delighted that you enjoyed your stay overall and glad that you found us clean and desirably located. We would also like to thank you for your additional comments, which have been noted and passed to the relevant team for future consideration. Please accept our apologies for any inconvenience and discomfort which may have been caused. We hope that you will consider staying with us on another occasion at Strathmore or at our other Gem properties, when we hope that you will be fully satisfied.Kind regards, Guest Relations Team

Dear Guest, Thank you for taking the time to tell us about your stay at The Strathmore Hotel. We were disappointed to read that you were not completely satisfied with your stay due to the size of the room and its facilities. Please allow us to apologize for any inconvenience and discomfort caused. At Gem Hotels, we have different type of rooms available and their size and design vary from room to room, but we firmly assure you that the standard of your stay will not vary. We are also always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them. We hope your experience will not deter you from visiting us again and we look forward to welcoming you back to the hotel.Warm regards,Gem Guest Relations Team.

Dear Guest, Thank You for your positive score for your stay with us at the Strathmore Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Kind regards,Guest Relations Team.

Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive score. We look forward to welcoming you back to stay with us very soon.Warm regards,Guest Relations Team.

Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.

Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.

Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review and we are so happy to see your 10/10 score and we are glad that your Gem experience did not disappoint and you returned home with many happy memories of your time with us. We hope to serve you soon in the future.Kind regards,Guest Relations Team.