Dear Hyunyong, Thank you for taking the time to provide us with feedback following your stay. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. I appreciate your comments about the size of the room. As we are an old building each room has a unique size and layout, space in the centre of a big city like London is at premium. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel. Kind Regards, Sebastian Guest Relations Manager

Dear Changsoo, Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. Sincerely, Sebastian Guest Relations Manager

Dear Guest, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with the size of the room. We appreciate your feedback. We are glad to read that you enjoyed our amenities and our restaurant. We hope you’ll stay with us again soon so you can enjoy another room type with different size. Kind Regards

Thank you for taking your precious time to review your recent stay with us. We look forward to welcoming you back in the very near future. Kind regards Sonya Young Operations Director

Thank you for taking your time to share your feedback following your recent stay with us. Please note we do offer a wide range of bedroom sizes and categories which are all accordingly priced. We recommend our smaller rooms for solo short stay travellers whilst our larger rooms are perfect for longer stays. All room details are widely publicised online and are available from our reservations team. It is disappointing to hear you felt our facilities did not represent value for you. We often receive fantastic comments regarding the public areas, restaurant and gym / fitness suite. Kind regards, Sonya Young Operations Director

Dear Kim Please accept a massive thank you from my team and me for you great review on our hotel. We were so pleased you enjoyed your stay with us. Kind regards Malcolm

Dear John. Many thanks for your 5 star review on Hotel Indigo Paddington. It was a true pleasure looking after you and we were so pleased you loved our hotel. We do hope to see you again soon should you be traveling to London Kind regards Malcolm

Dear Kelly,Thank you for choosing our hotel and sharing your 3 out of 5 review with us.We hope to welcome you back again in the future.

Dear Kelly,Thank you for sharing your 3 out of 5 review with us.We look forward to welcoming you back again in the future.

Dear Ambereen,Thank you for staying with us and sharing your feedback.We are glad that you had a 5 out of 5 experience with us.Looking forward to welcoming you back again in the future.

Dear Adrian,We are glad to know that you had a 5 out of 5 stay and experience with us.We hope to welcome you back again in the future.

Dear sylvie,Thank you for taking the time to share your lovely experience with us.We are very happy that you have enjoyed your stay.Looking forward to welcoming you back again in the future.

Dear Heidi,Thank you for taking your time to share your experience with us.We are glad to know that you had a 5 out of 5 stay with us.Looking forward to welcoming you back again in the future.

Dear Eamon,Thank you for taking the time to share your experience with us. We are sorry to hear that you had some issues with the bed and breakfast during your stay. We will definitely report this to the team to resolve as we use your feedback as training tool to improve the service we provide.We hope to welcome you back again in the future.Warm Regards,

Thank you for choosing Hotel Indigo London - Paddington for your stay. We’re delighted to hear that you enjoyed your time with us! Our leafy location in the Paddington neighborhood provides the perfect base to explore London’s iconic attractions, including Hyde Park, charming canal rides, and the bustling bars of Little Venice.Our modern interiors, boutique bedrooms, and inspirational artwork create a unique atmosphere, and we’re thrilled that you appreciated our sensational Italian cuisine at Bella Italia. Whether you’re relaxing on our private garden terrace or exploring the quaint streets nearby, we’re ready to welcome you back whenever you choose to visit London again.Kind regards,The Hotel Indigo London - Paddington Team

フィードバックをいただきまして誠にありがとうございます。お言葉に大変感謝しております。 皆様にとってより良い経験となるよう努めてまいります！

Thank you for choosing Hotel Indigo London - Paddington for your stay. We’re delighted to hear that you enjoyed your time with us! Our leafy location in the Paddington neighborhood provides the perfect base to explore London’s iconic attractions, including Hyde Park, charming canal rides, and the bustling bars of Little Venice.Our modern interiors, boutique bedrooms, and inspirational artwork create a unique atmosphere, and we’re thrilled that you appreciated our sensational Italian cuisine at Bella Italia. Whether you’re relaxing on our private garden terrace or exploring the quaint streets nearby, we’re ready to welcome you back whenever you choose to visit London again.Kind regards,The Hotel Indigo London - Paddington Team

Thank you for choosing Hotel Indigo London - Paddington for your stay. We’re delighted to hear that you enjoyed your time with us! Our leafy location in the Paddington neighborhood provides the perfect base to explore London’s iconic attractions, including Hyde Park, charming canal rides, and the bustling bars of Little Venice.Our modern interiors, boutique bedrooms, and inspirational artwork create a unique atmosphere, and we’re thrilled that you appreciated our sensational Italian cuisine at Bella Italia. Whether you’re relaxing on our private garden terrace or exploring the quaint streets nearby, we’re ready to welcome you back whenever you choose to visit London again.Kind regards,The Hotel Indigo London - Paddington Team

Thank you very much for your feedback, we really appreciate your words. We will strive to make it a better experience for everyone!

Thank you for choosing Hotel Indigo London - Paddington for your stay. We’re delighted to hear that you enjoyed your time with us! Our leafy location in the Paddington neighborhood provides the perfect base to explore London’s iconic attractions, including Hyde Park, charming canal rides, and the bustling bars of Little Venice.Our modern interiors, boutique bedrooms, and inspirational artwork create a unique atmosphere, and we’re thrilled that you appreciated our sensational Italian cuisine at Bella Italia. Whether you’re relaxing on our private garden terrace or exploring the quaint streets nearby, we’re ready to welcome you back whenever you choose to visit London again.Kind regards,The Hotel Indigo London - Paddington Team

Dear Sharon,Thank you very much for your positive feedback, we appreciate it. I am glad you had a pleasant stay and we look forward to the opportunity to welcome you back.Thank you!

Vielen Dank für Ihr Feedback, wir freuen uns sehr über Ihre Worte. Wir werden uns bemühen, es für alle zu einem besseren Erlebnis zu machen!

Dear Alex,Thank you very much for choosing to stay with us at Hotel Indigo London Paddington!We appreciate you for providing us with feedback, and we hope to see you soon in the near future.

Dear Matt, Thank you for taking the time to provide feedback, we appreciate it. Firstly I would like to apologise for not meeting your expectations, we strive to make every guest comfortable during their stay.We will take your feedback to coach the team, and we look forward to welcoming you back.

Dear Oddvar, Thank you for having the time to give us your feedback, we really appreciate.I hope to see you again next time! :)Many thanks, Hotel Indigo London Paddington

a standard room with a cheaper price too.Dear Customer,We are deeply sorry to hear about your experience. It is our goal to provide our guests with a seamless and enjoyable stay, and it is clear that we fell short in your case. We understand how frustrating it must have been to arrive late at night only to find out that your room was unavailable.We appreciate you bringing this issue to our attention. We will investigate the matter with the staff and the management team to ensure that such incidents do not occur in the future. We will also review our communication procedures with our sister hotels to avoid any confusion or inconvenience for our guests.We are glad to hear that you were able to get assistance from Expedia’s customer service. We will work closely with our partners to ensure better coordination in the future.Once again, we apologise for the inconvenience caused and thank you for your feedback. It helps us improve our services and better serve our guests.Best Regards,Shah

Dear Steven,Thank your for staying with us.We are glad to hear that you had a perfect 10/10 experience with us.We look forward to welcoming you back again in the future.Warm Regards,Rax Lucero

Dear Hao Yin,Thank you for staying with us.We are sorry to know that you had a 2/10 experience with us.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warm Regards,Rax Lucero

Dear Michaela,Thank you for staying with us.We hope you had a good experience with us.Hoping to welcome you back again in the future.Warm Regards,Rax Lucero

Dear Paul G,Thank you for your 5/5 rating with us.We hope to see you again.Warm Regards,Rax Lucero

Dear David,I hope this message finds you well. I wanted to personally reach out and express our deepest apologies for the inconveniences you experienced during your recent stay with us. We understand that we did not meet your expectations, and for that, we are truly sorry.We value your feedback as an IHG Gold Elite member and we are taking your comments very seriously. We are committed to using this as a learning opportunity to improve our services and ensure that all our guests have an exceptional experience.As a token of our appreciation for your patience and understanding, we would like to offer you a complimentary upgrade on your next stay with us. We hope this gesture will give us the opportunity to provide you with the high-quality service that you expect and deserve.We truly value your patronage and we are eager to regain your trust. We hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,Shah - GSA

Thank you for taking the time to share your feedback. We’re delighted to hear that you found our rooms clean and appreciated the amenities like the safe and mini fridge. It’s also great to know that our location near Paddington station made it easy for you to get around.We’re sorry to hear about the issues you experienced with the bathroom, particularly the shower. We take such matters seriously and will ensure that the necessary repairs are made promptly.Lastly, we’re thrilled to hear that Raz at the front desk was able to assist you. We pride ourselves on our friendly and helpful staff, and it’s always wonderful to hear when they’ve made a positive impact on a guest’s stay.Thank you again for your feedback. We hope to welcome you back in the future and provide an even better experience.

Thank you for your review! We’re delighted to hear that you found our location convenient, with easy access to Paddington station and public transportation. We understand how important it is for our guests to have amenities close by, so we’re glad you appreciated the 24-hour store next door. We hope to welcome you back soon!

Thank you for your review! We’re thrilled to hear that you found our location near Paddington station convenient and our rooms quiet despite the bustling surroundings. It’s great to know that you enjoyed the easy walk to Hyde Park. While we understand there may be better areas for shopping and dining, we’re glad that the ease of transportation made up for it. We appreciate your feedback and look forward to welcoming you back in the future!

レビューありがとうございます！ パディントン駅に隣接した当ホテルの立地が、特に重い荷物を持ってヒースロー空港へ向かう場合に便利であると感じていただけたことを嬉しく思います。 併設のイタリアンレストランでの朝食と夕食をお楽しみいただけたようで大変嬉しく思います。 お客様に美味しいお料理をご提供できるよう努めてまいりますので、貴重なご意見を賜りますと幸いでございます。 また、当ホテルとレストランのスタッフが親切だったとのこと、大変嬉しく思います。 今後ともよろしくお願いいたします。

Dear Akiyasu, Thank you for your feedback and I'm glad to know you had a great stay with us. Hope to see you soon around us on your next trip to London. Regards, Sergio S. Alandi Operations Manager

Dear Elena, I’m sorry to hear about your bad experience. It sounds like you were not treated fairly by the hotel staff. As a manager of the property I will investigate all the issues has been going on and I will deal with all the team members involve. Hope you give us the opportunity to welcome you again and prove you that this was an exception and will never happening again. Regards, Sergio S. Alandi Operations Manager

Dear Gerald, Thank you for your feedback. I'm glad to heard you spend a great time with us and we hope to welcome you back on the future on your next stay in London.Regards, Sergio S. Alandi Operations Manager

Dear Carol, Thank you for your feedback and hope to welcome you back again with us. Regards, Sergio S. Alandi Operations Manager

Dear Boris, Thank you for your feedback and for your comments. We hope to see you again with us on your next trip to London. Regards, Sergio S. Alandi Operations Manager

Dear Wing Shing, Thank you for your feedback and stay with us but as I can see you not been very satisfied.Hope we can welcome you back on your next visit to London and make your stay memorable. Regards Sergio S. Alandi

Dear Michael, Thank you for your time with us and for share your experience with us. Hope we can welcome you back on the near future. Regards Sergio S. Alandi Operations Manager

Dear Jessica, First of all let me apologies for the inconvenience that you been experience during your stay. We take every feedback in consideration in order to improve our standards at all times. Hope you give us an opportunity to welcome back you again in the near future. Regards Sergio S. Alandi - Operations Manager

Dear David, Thank you for your feedback and great support for our team. We try to fully satisfy every need and ensure that your experience with us is unforgettable. Thank you for choosing Hotel Indigo London Paddington! Looking forward to having you more times!Kind regards, Indigo Reception

Dear Mary,I’m sorry to hear that you had such a disappointing experience at our hotel. We strive to provide a comfortable and pleasant stay for our guests, but it seems that we failed to meet your expectations in several aspects. Please accept our sincere apologies for the inconvenience and frustration you faced.We appreciate your feedback and we will take it into account to improve our service and facilities. We hope that you will give us another chance to make it up to you in the future. Thank you for choosing our hotel and sharing your review.Regards Sergio S. Alandi Operations Manager

Dear Patty, Thank you for your time to leave us a review and thank you for your feedback. On response of the plug not been in the bathroom for the hair dryer, is base on hotel and UK regulations as for safety reasons is not possible to have. Hope to welcome you again soon Regards Sergio S. Alandi Operations Manager

Dear Shelby, We are very sorry to hear about your disappointing experience at our hotel. We apologize for the inconvenience caused by the maintenance issue in your original rooms and for the misunderstanding regarding the alternative rooms at our sister hotel, Mercure. We understand your frustration and dissatisfaction with the situation and we appreciate your feedback. We hope you will give us another chance to prove our commitment to quality service and hospitality. Thank you for choosing Hotel Indigo Paddington.RegardsSergio S. Alandi Operations Manager

Dear Ulrik, Thank you for your stay and we hope to welcome you back in the future. Regards Sergio S. Alandi Operations Manager - Indigo London Paddington