We did an advanced full payment for a premium room for 4 nights. Due to flight delay, we arrived at 11:45pm. Reception staff said the room was under maintenance and that another room had been booked in a sister hotel. I then scrolled through past comments in Expedia and realised all customers were given the same excuse. I asked to speak to a manager for refund. They said there was no manager, and I had to call a reservation hotline the next morning to handle it myself. After an hour, they sent us to Ceasar hotel at 1am. Reception said Indigo didn't reserve a room for us, and they always sent last minute guests to them. At one time, Ceasar was full when the guests arrived, and they actually took up the mess by helping guests to find another hotel. Luckily, Expedia has a 24 hour live chat with real CS. The kind CS was Babbli. He's so empathetic that he offered to help with the refund so I could book another hotel. So be careful when you book the premium room. By the way, they sent customers to a standard room with a cheaper price too.