숙박 시설 정면

이비스 런던 히드로 에어포트 여행 후기

3 out of 5
이비스 런던 히드로 에어포트
112 Bath Road, Middlesex, Hayes, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1825개 이용 후기 중 649개" "
평점 8 - 좋아요. 1825개 이용 후기 중 601개" "
평점 6 - 괜찮아요. 1825개 이용 후기 중 277개" "
평점 4 - 별로예요. 1825개 이용 후기 중 158개" "
평점 2 - 너무 별로예요. 1825개 이용 후기 중 140개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Somi

2023년 10월에 1박 숙박함
답변 제공: Kinga - Hotel Administrator 님, 2023년 10월 24일
Dear Somi,Thank you for sharing your feedback and providing a rating for your recent experience. We appreciate your input, and we'd like to understand how we can improve to make your next stay more enjoyable.If you have specific comments or suggestions that could help us elevate our services, please feel free to share them. Your feedback is valuable, and we're committed to making improvements.Sincerely,

4/10 - 별로예요

MINSUP

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is too small for 2 person
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

yunhee

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

8/10 - 좋아요

kyoungah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항근처여서 예약했는데 택시 타고 이동하시는 걸 권합니다. 캐리어 끄로 버스정거장에서 걷기가 힘들더라구여. 가격대비 시설은 나쁘지않았습니다. 공항 근처이다 보니 주변 소음이 많아 숙면은 취하기 힘들었어요. 공항까지 셔틀 버스 서비스 이용하시면 택시보다는 저렴하게 이동하실거여요
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Hae jin

2022년 5월에 2박 숙박함

4/10 - 별로예요

BYEONGKUK

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로
어수선한 체크인, 지저분한 객실, 어메니티도 허술함
2022년 1월에 1박 숙박함
답변 제공: Zoltan Kovacs 님, 2022년 2월 4일
Thank you for your stay at the Ibis London Heathrow, I do apologize that we haven't met your expectations this time. I hope in the near future you will give us the opportunity to welcome you again and show you our quality services.

8/10 - 좋아요

Suin

2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Prangsuda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Beim einchecken wird dein Handy benutzt um sich ne gute Bewertung zu machen. Zimmer war klein. Badtür ist Knauf abgefallen. Wenn man kein Adapter dabei hat keine Möglichkeit deutsche Kabel anzuschließen, ausleihen kann man nicht sondern nur kaufen.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

stacey

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Decent food in the restaurant. Very noisy. Carpet in room was dirty.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rashid

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for quick visit
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Cookie

단체 여행
좋아요: 직원 및 서비스
It was good but not special
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Claudia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff members are amazing.
2024년 2월에 26박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Claudia,Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff members at IBIS London Heathrow Airport.Providing excellent service and hospitality is our top priority, and we're delighted that our team members made your stay memorable.Your feedback is appreciated, and we look forward to sharing your compliments with our team. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Martin 님, Baltimore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service very good
2024년 1월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Martin,Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service at IBIS London Heathrow Airport.Ensuring excellent service for our guests is our top priority, and we're delighted that our team could provide you with a very good experience.Your feedback is appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good position for airport
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Dawn,Thank you for sharing your feedback with us. We're glad to hear that you found IBIS London Heathrow Airport to be in a good position for accessing the airport.Ensuring convenience for our guests, especially for airport travel, is important to us, and we're pleased that our location met your needs.We appreciate your feedback and hope to have the pleasure of welcoming you back for another convenient stay in the future.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

WILLIAMS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in, friendly, helpful and smiling staff at front desk. Very near t to the LHR airport Terminals.
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Williams,Thank you for sharing your positive experience with us! We're delighted to hear that you had an easy check-in process and that our front desk staff were friendly, helpful, and smiling during your stay at IBIS London Heathrow Airport.We're also pleased to know that our hotel's proximity to the airport terminals was convenient for you.Your kind words mean a lot to us, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

6/10 - 괜찮아요

Pedro

좋아요: 직원 및 서비스
This place is super old needs renovation asap
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Pedro,Thank you for sharing your feedback with us. We apologize if the condition of our property did not meet your expectations during your stay at IBIS London Heathrow Airport.Please know that we take your comments seriously, and we will review them with our management team to assess areas where renovations may be needed.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

8/10 - 좋아요

Susan

연인과의 여행
Great for budget travel . Room was a bit musty
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Susan,Thank you for sharing your feedback with us. We're pleased to hear that you found IBIS London Heathrow Airport to be a great option for budget travel.However, we apologize for any inconvenience caused by the musty smell in your room. Please rest assured that we take cleanliness seriously, and we will address this issue with our housekeeping team to ensure improvements are made.We appreciate your feedback, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

4/10 - 별로예요

Juan

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Juan,We're sorry to hear that your experience at IBIS London Heathrow Airport did not meet your expectations. Your feedback is important to us, and we apologize for any shortcomings you encountered during your stay.Please know that we take your comments seriously and will review them with our team to address any areas where improvements can be made.We appreciate you bringing these issues to our attention and hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It suited my purpose, as I arrived on a late flight and needed rest before my onward travel.
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Andrew,Thank you for sharing your feedback with us. We're glad to hear that IBIS London Heathrow Airport suited your needs perfectly, especially after your late flight.Ensuring our guests have a comfortable and convenient stay is important to us, and we're pleased that we could provide you with the rest you needed before your onward travels.We appreciate your kind words and hope to have the pleasure of welcoming you back for another restful stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

4/10 - 별로예요

Janilyn

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Janilyn,We apologize if you found IBIS London Heathrow Airport to be run down during your stay. Your comfort and satisfaction are important to us, and we regret if we fell short of meeting your expectations in this regard.Please know that we take your feedback seriously, and we will review it with our team to identify areas where improvements can be made to enhance the guest experience.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

6/10 - 괜찮아요

Gaynor

Small rooms even with a double. Showers are designed terribly so they overflow when you showering making the floor dangerous slippery. Positive- Access to the hoppa bus,
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Gaynor,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay at IBIS London Heathrow Airport.We regret to hear about the challenges you encountered with the room size and shower design. Your safety and comfort are important to us, and we will review your comments with our team to see how we can make improvements in these areas.On a positive note, we're glad to hear that you found the access to the Hoppa bus convenient.We appreciate your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

4/10 - 별로예요

Gary

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms never clean property
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Gary,We apologize for the cleanliness issues you experienced during your stay at IBIS London Heathrow Airport. Maintaining high standards of cleanliness is a top priority for us, and we regret that we fell short of meeting your expectations in this regard.Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure improvements are made.We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Maria 님, Dallas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Maria,Thank you for your fantastic feedback! We're thrilled to hear that everything was excellent during your stay at IBIS London Heathrow Airport.Providing our guests with an exceptional experience is always our goal, and we're delighted that we could meet and exceed your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

4/10 - 별로예요

Kayleigh

별로예요: 직원 및 서비스
Staff were lazy
2024년 3월에 3박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Kayleigh,We're sorry to hear about your experience regarding our staff during your stay at IBIS London Heathrow Airport. Providing attentive and efficient service is a priority for us, and we apologize if this was not reflected during your visit.Your feedback is valuable to us, and we will address this issue with our team to ensure that we meet our high standards of service in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Kevin

Great service
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Kevin,Thank you for your kind words! We're thrilled to hear that you received great service during your stay at IBIS London Heathrow Airport.Providing excellent service to our guests is our top priority, and we're delighted that we could meet your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

6/10 - 괜찮아요

Fredy

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Fredy,Thank you for taking the time to share your feedback with us. We appreciate your honesty.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was by far one of the best that I have stayed in. Tge staff was super friendly and very helpful. Clean, organize and easy to access.
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Kevin,Thank you for your glowing review! We're thrilled to hear that IBIS London Heathrow Airport was one of the best hotels you've stayed in.We're delighted that our staff were super friendly and helpful during your stay. Providing a clean, organized, and easily accessible environment for our guests is always our goal, and we're glad we could meet your expectations in these areas.Your kind words mean a lot to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was only here for a short while bed was comfortable everything worked in the room airport shuttle was convenient
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Barry,Thank you for sharing your experience with us! We're delighted to hear that you had a comfortable and convenient stay at IBIS London Heathrow Airport, despite it being short.We're pleased to know that the bed was comfortable, and everything in the room worked as expected. It's great to hear that you found our airport shuttle service convenient for your travels.We appreciate your feedback and hope to have the pleasure of welcoming you back for another comfortable stay in the future, hopefully for a longer duration next time!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

hikmet

Great experience, only issues was too noisy first night.
2024년 3월에 3박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Hikmet,Thank you for sharing your experience with us! We're delighted to hear that overall, you had a great stay at IBIS London Heathrow Airport.We apologize for any noise disturbances that affected your first night. Your feedback is valuable to us, and we'll do our best to address this issue to ensure a more peaceful experience for our guests in the future.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Jyoti

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Too good
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Jyoti,Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience during your stay at IBIS London Heathrow Airport.Providing exceptional service and accommodations is always our goal, and we're delighted that we could meet and exceed your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Sandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pro's Staff were very helpful, Checking in / out effortless a well organised establishment. Con's Toilets are very low
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Sandy,Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be very helpful and that the check-in and check-out process was effortless.We appreciate your feedback regarding the toilets. We will review this with our team to see if there are any adjustments we can make to better accommodate our guests.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay at IBIS London Heathrow Airport.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

2/10 - 너무 별로예요

Jonathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dishonest management. When I made a booking to stay here I didn’t expect them to have the nerve to charge an additional £12 to park my car. Absolutely disgusting. The property is very old and in poor condition. Think dirty 1970’s popcorn ceilings. Beds are very small and are not even proper mattresses, instead consisting of just a 2” thick mattress foam. Definitely will not stay here again and will never consider staying at an Ibis in the future
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Jonathan,We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay at IBIS London Heathrow Airport.We understand your frustration regarding the parking charges, and we apologize for any miscommunication regarding this matter. Your feedback regarding the condition of the property and the beds is also concerning, and we will address these issues with our management team to ensure improvements are made.Please know that your satisfaction is of the utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion.We truly value your feedback, and we hope you will consider giving us another chance to provide you with a better experience in the future.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

8/10 - 좋아요

Benjamin

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Benjamin,Thank you for your rating. We appreciate your feedback.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

6/10 - 괜찮아요

joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpet filthy no wash clothes
2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Joseph,Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay at IBIS London Heathrow Airport.Please know that we take cleanliness and guest satisfaction very seriously, and we will address this matter with our housekeeping team immediately to ensure it doesn't happen again in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

8/10 - 좋아요

Patience

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food is very expensive and not a great Quality so not value for money but environment and staffs are nice.
2024년 3월에 3박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Patience,Thank you for sharing your feedback with us. We're pleased to hear that you found our environment and staff to be nice during your stay at IBIS London Heathrow Airport.We apologize for any disappointment with the food quality and pricing. Your comments are important to us, and we'll review them with our team to ensure we provide better value for our guests in the future.We appreciate your support and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

hikmet

Great experience, only issues was too noisy first night.
2024년 3월에 3박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Hikmet,Thank you for sharing your experience with us! We're glad to hear that overall, you had a great stay at IBIS London Heathrow Airport.We apologize for any noise disturbances that affected your first night. Your feedback is valuable to us, and we'll do our best to address this issue to ensure a more peaceful experience for our guests in the future.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

6/10 - 괜찮아요

Jagruti

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Simona

2024년 2월에 1박 숙박함

8/10 - 좋아요

catherine

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Kinga - Hotel Administrator 님, 2024년 3월 7일
Dear Catherine,Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that extra star next time, please feel free to let us know. We always strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,

10/10 - 훌륭해요

ikumi

2024년 3월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Ikumi,Thank you for your excellent review and for rating your stay with us 5/5! We're thrilled to hear that you had such a fantastic experience at IBIS London Heathrow Airport.Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay.We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

6/10 - 괜찮아요

Attila

좋아요: 직원 및 서비스, 편의 시설/서비스
Too few and irrelevant tv channels. Bathroom sink clogged.
2024년 2월에 1박 숙박함
답변 제공: Kinga - Hotel Administrator 님, 2024년 3월 7일
Dear Attila,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the TV channels and the clogged bathroom sink during your stay. Please rest assured that we will address these issues promptly to ensure that they do not occur again in the future.If there are any other aspects of your stay that you would like to discuss or if there is anything else we can assist you with, please do not hesitate to reach out to us.Sincerely,

10/10 - 훌륭해요

Breanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great. A bit noisy with the planes flying in and out but to be expected with an airport hotel - wore headphones and everything was sound sleeping
2024년 2월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Breanna,Thank you for your positive review! We're delighted to hear that overall, you had a great experience at IBIS London Heathrow Airport.We understand that the noise from planes can be a challenge at an airport hotel, but we're glad to hear that you were able to mitigate it with headphones and still enjoy a sound sleep.Your feedback is appreciated, and we hope to have the pleasure of welcoming you back for another comfortable stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy and friendly and reasonably priced
2024년 2월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Ray,Thank you for your positive feedback! We're thrilled to hear that you found your experience at IBIS London Heathrow Airport to be easy, friendly, and reasonably priced.Providing a seamless and welcoming experience for our guests is always our goal, and we're delighted that we could meet your expectations during your stay.We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Ana-Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got here at 1130pm. Our reservation on expedia was not on the hotel system ..Sima was amazing.. got it fugured out. Smiled all the way through and gave us complementary drink! Finally good service in London!
2024년 2월에 1박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Ana-Maria,Thank you for sharing your experience with us! We're sorry to hear about the issue with your reservation, but we're delighted that Sima was able to assist you promptly and efficiently.Providing exceptional service, especially during challenging situations, is our priority, and we're thrilled that Sima's efforts made a positive impact on your stay. We're glad you enjoyed your complementary drink and that we could turn the situation around for you.We'll be sure to pass along your kind words to Sima and the rest of our team. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

8/10 - 좋아요

Miles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
close to airport and easy to get to the airport from. Shuttle is over $6 though But really hard to get to I took London bus 111
2024년 2월에 1박 숙박함
답변 제공: Kinga - Hotel Administrator 님, 2024년 2월 28일
Dear Miles,Thank you for taking the time to share your feedback with us regarding your recent stay at Ibis Heathrow Airport.We are pleased to hear that you found our hotel conveniently located for access to the airport. However, we apologize for any inconvenience you experienced with the shuttle service. We appreciate your feedback regarding the bus transportation options, and we will certainly take this into consideration for future improvements.If you have any further comments or suggestions on how we can enhance our services, please feel free to reach out to us directly. Your feedback is invaluable as we strive to provide the best possible experience for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable for traveler. It is close to the airport, and it is clean. it is kinda small but can't complain too much. I like the snack shop they have downstairs. If you are hungry at night, you can walk a couple of blocks to go to the Mcdonalds that open 24/7
2023년 8월에 1박 숙박함
답변 제공: Kinga - Hotel Administrator 님, 2024년 2월 27일
Dear Vincent,Thank you for taking the time to leave such a positive review of your recent stay with us. We're delighted to hear that you found our hotel affordable, clean, and conveniently located near the airport.It's great to know that you enjoyed the snack shop downstairs and found it convenient for late-night cravings. We strive to provide amenities that cater to our guests' needs around the clock.If you ever find yourself in the area again, we'd love to welcome you back for another comfortable stay. Should you require any assistance or have any further feedback, please feel free to reach out to us.

10/10 - 훌륭해요

Christopher

2024년 2월에 6박 숙박함
답변 제공: Shakeb 님, 2024년 3월 24일
Dear Christopher,Thank you for your excellent review and for rating your stay with us 5/5! We're thrilled to hear that you had such a fantastic experience at IBIS London Heathrow Airport.Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay.We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future!Warm regards,Shakeb RahamanFront of House Team MemberIBIS London Heathrow Airport

10/10 - 훌륭해요

Jamaal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good service I can't remember their names but the staff was very friendly and helpful thanks
2024년 2월에 1박 숙박함
답변 제공: Kinga - Hotel Administrator 님, 2024년 2월 26일
Dear Jamaal,Thank you for taking the time to leave us a positive review. We're glad to hear that you received very good service during your stay with us.We appreciate your kind words about our friendly and helpful staff. We strive to ensure that all our guests have a comfortable and enjoyable experience.We hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

MARISTELA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kinga - Hotel Administrator 님, 2024년 2월 21일
Dear MARISTELA,Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience overall during your stay. If there are any areas where we can improve and earn that extra star next time, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely,

8/10 - 좋아요

Craig

좋아요: 편의 시설/서비스
Nice standard Ibis hotel. Quickest check I have ever experienced at a hotel. Look all of 30 seconds!
2024년 2월에 1박 숙박함
답변 제공: Kinga - Hotel Administrator 님, 2024년 2월 21일
Dear Craig,Thank you for your positive review. We're delighted to hear that you had a pleasant experience during your stay with us and that our quick check-in process met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to the area.Sincerely,