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레오나르도 호텔 런던 크로이던 - 포머리 쥬리스 인/여관 여행 후기

3.5 out of 5
레오나르도 호텔 런던 크로이던 - 포머리 쥬리스 인/여관
Wellesley Road, Croydon, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 453개" "
평점 8 - 좋아요. 1002개 이용 후기 중 340개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 102개" "
평점 4 - 별로예요. 1002개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 53개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy and comfortable but bit old facilities
It was nice to stay there but facilties are bit old especially for the water tap which was seperated hot and cold water when i need to wash my hands. But nice bed and it was cozy there. But as I said facilities are basically old and they've got to change the towel and some of facilities to new ones.
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

Junyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙박내내 너무 좋았습니다. 깔끔하고 숙소 주변에도 너무 잘 되있어서 편안하고 즐겁게 보냈습니다.
2019년 8월에 5박 숙박함
답변 제공: Jurys Inn London Croydon Team 님, 2019년 8월 18일
Thank you for your fantastic rating. We are pleased that you have enjoyed so many elements of your stay and we look forward to welcoming you again in the future. Best regards,

10/10 - 훌륭해요

Newton Aloysius

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room is very clean, Very close to the public transport. Staff s are very polite and friendly.
2024년 4월에 2박 숙박함
답변 제공: Katerina 님, 2024년 4월 17일
Dear Newton,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was very comfortable. Lifts were a bit slow - waited quite a long time for a lift at checkout time.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Colin

2024년 3월에 1박 숙박함
답변 제공: Katerina 님, 2024년 4월 16일
Dear Colin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Duty Manager 님, 2024년 4월 2일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 - 훌륭해요

Lord Khilan J

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very spacious and so quiet I didn't hear any noise at all. The bed was comfortable and the bar was nice area to sit and relax.
2024년 3월에 1박 숙박함
답변 제공: Duty Manager 님, 2024년 4월 2일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 1월에 4박 숙박함
답변 제공: Katerina 님, 2024년 3월 6일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 - 좋아요

KIERAN 님, London

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel in easy walking distance of East Croydon station. Very friendly receptionist checked me in. Lovely comfortable bed. Really nice that there was a fridge in the room.
2024년 2월에 1박 숙박함
답변 제공: San 님, 2024년 3월 5일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 - 좋아요

Bethan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good price in a good location
2024년 3월에 2박 숙박함
답변 제공: San 님, 2024년 3월 5일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager

8/10 - 좋아요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스
A little long in the tooth, but great staff, smooth Expedia check in and walking distance to the train stop.
2024년 2월에 1박 숙박함
답변 제공: Katerina 님, 2024년 3월 3일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

4/10 - 별로예요

Julie

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was freezing cold. Couldn’t sit in the bar as it was so cold. I asked for a portable heater 3 times but was told that there wasn’t any available. I was also unable to shower as it pointed straight down to the drain so couldn’t stand underneath When I asked why there wasn’t any SOOO in the room I was told they were out of stock.
2024년 3월에 1박 숙박함
답변 제공: Katerina 님, 2024년 3월 3일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

8/10 - 좋아요

Wayneworth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sort of convenient to Central London and a Lot cheaper to stay.
2024년 2월에 8박 숙박함
답변 제공: Katerina 님, 2024년 2월 28일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

4/10 - 별로예요

Salvatore

2024년 2월에 2박 숙박함
답변 제공: Duty Manager 님, 2024년 4월 2일
Dear Salvatore,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

10/10 - 훌륭해요

Malundama

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très belle hôtel situé à quelque pas de la gare de Croydon
2024년 1월에 1박 숙박함
답변 제공: Katerina 님, 2024년 2월 6일
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Duty Manager

2/10 - 너무 별로예요

Salvatore

2024년 1월에 2박 숙박함
답변 제공: Duty Manager 님, 2024년 4월 2일
Dear Salvatore,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 - 훌륭해요

Md Kudrat

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 - 훌륭해요

patrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

6/10 - 괜찮아요

Olufemi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
More dining options and please put fridges in your rooms
2024년 1월에 2박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Et okay hotel. Rent på værelset. Okay morgenmad men de kunne ikke følge med hvis der blev travlt. Der var ventetid på de fleste ting, og når de fyldte op var der alt for lidt og der var tomt igen efter 1 min. De kom seriøst med 7 skiver ost og 3 halve stykker brie.
2023년 12월에 7박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Duty Manager

6/10 - 괜찮아요

Gemma

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
The hotel its self was lovley. The women who checked us in i found very rude! Other staff were friendly and nice. My room was clean apart from blood on the sheet of the single bed and the coffee cup not been clean.. when i went to reception to let them no there was no one about. Same for check out no one was about.
2023년 12월에 1박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Duty Manager

10/10 - 훌륭해요

Ebenezer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 - 좋아요

Anika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 - 훌륭해요

Frances

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic hotel
It’s the third time we have stayed at the hotel every thing about the hotel is fantastic bar the breakfast!! It’s never been hot … but that will not stop us from staying there we may not have breakfast due to there being a Co-op being a short distance up the road. I must say the staff on the front desk were brilliant they are a credit to you well done.
2023년 12월에 1박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

8/10 - 좋아요

pau

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It look clean
2023년 12월에 3박 숙박함
답변 제공: Katerina 님, 2024년 1월 21일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

10/10 - 훌륭해요

Adwoa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very convenient, accessible to good transportation and shopping mall.
2023년 12월에 2박 숙박함
답변 제공: Katerina Vilchek 님, 2023년 12월 29일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Jason

2023년 12월에 1박 숙박함
답변 제공: Katerina Vilchek 님, 2023년 12월 29일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

Merella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 12월 24일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Rockel

좋아요: 청결 상태, 직원 및 서비스
While the facility was clean and staff was friendly, the heating in the room was not working we reported this and was given a very small blow heating which was inadequate there our sleepnqas cold and uncomfortable
2023년 12월에 1박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 12월 24일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient chain in Croydon
Great chain hotel, very convenient for Croydon. East Croydon is within easy reach, allowing easy travel into London. Solid breakfast, if included in your booking - if not then there are plenty of good options nearby. My only complaints were that the room (4th floor) was a bit dark - there are no lights in the main part of the room. And also BBC1 had no sound on the TV - the only channel with this problem, but a bit strange. Beyond this, highly recommended.
2023년 12월에 4박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 12월 24일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Swetlana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
War sehr gut mit Öffentlichen erreichbar. Bist in 20 min in London.Freundliches Personal, Frühstück ausreichend ausser am Wochenende obwohl das Frühstück bis 11 Uhr ist werden die Sachen nicht mehr aufgefüllt. Im Zimmer war es leider zu kalt, die Heizung hat nicht funktioniert.
2023년 12월에 4박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 12월 24일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Quite a bit of demolition around the property making the area a bit of a mess.
2023년 12월에 1박 숙박함
답변 제공: Rasa 님, 2023년 12월 12일
Dear Robert,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Management Team

10/10 - 훌륭해요

Claus

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfekt
Dejligt hotel med super beliggenhed tæt på station. God morgenmad - rene værelser og gode senge og glad serviceminded personale. Vores ophold blev bedre end håbet.
2023년 12월에 2박 숙박함
답변 제공: Rasa 님, 2023년 12월 12일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Management Team

10/10 - 훌륭해요

Stacy-ann

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rasa 님, 2023년 12월 12일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Management Team

10/10 - 훌륭해요

Memunah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They are very welcome and always make sure we are fully comfortable too! Will book this hotel again!
답변 제공: San 님, 2024년 2월 18일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Duty Manager

6/10 - 괜찮아요

Sheikh

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Property was good. Am satisfied
2023년 12월에 1박 숙박함
답변 제공: Rasa 님, 2023년 12월 12일
Dear Sheikh,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Management Team

6/10 - 괜찮아요

Teja Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Rasa 님, 2023년 12월 12일
Dear Teja,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Management Team

8/10 - 좋아요

Nadine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to transport of all types. Somwhat disappointed with evening meal - listed desert not available & 2nd choice not comply with my choice/order. I felt i was given what the chef had most available
2023년 11월에 1박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 12월 1일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 11월에 6박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 - 너무 별로예요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was clean and nice
2023년 11월에 1박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and clean, friendly staff.
Check in was friendly and efficient, our room was clean and comfortable. The bar area is nicec and relaxed and definitely better than when it was Jury's
2023년 11월에 2박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basic but clean. Good buffet breakfast
2023년 6월에 2박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 - 너무 별로예요

Jason

출장 여행
별로예요: 직원 및 서비스
Not a good stay at all
Booked and paid via Hotels.com, employee on reception tried saying I had to pay there also, took 15 mins to realise he was looking at another booking once the manager came across. Was seated for food, waited 30mins, no-one took an order, had to go and ask if I could order. Fish and chips was like a children's meal for nearly £18.00. Shower in room (921) was cold and poor pressure. Breakfast, went up to the buffet, nearly everything gone, not keeping it up at all (1nr egg, 1nr spoonful of beans, no sausages, 3nr rashers of bacon, a few mushrooms and 1nr hash brown is what was left). Spent over £150.00 for a VERY sub-standard night.
2023년 11월에 1박 숙박함
답변 제공: Rasa 님, 2023년 12월 12일
Dear Jason,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Management Team

10/10 - 훌륭해요

Monica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was overall a good experience
2023년 11월에 1박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
2023년 11월에 2박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 - 너무 별로예요

Karette

별로예요: 청결 상태, 직원 및 서비스
House keeping was terrible, and the house keeping staff are very rude! Asked for my room to be cleaned. Came back to the room and it was still dirty. The garbage was still there they did not provide clean utensils or silverware
2023년 11월에 3박 숙박함
답변 제공: Rasa 님, 2023년 12월 12일
Dear Karette,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Management Team

10/10 - 훌륭해요

Charlton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a very nice hotel
2023년 11월에 1박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 - 너무 별로예요

Alessandro

별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 - 너무 별로예요

Moneur

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Loubna Kerrou 님, 2023년 11월 30일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,