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케이 웨스트 호텔 앤드 스파 여행 후기

4 out of 5
케이 웨스트 호텔 앤드 스파
Richmond Way, London, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 423개" "
평점 8 - 좋아요. 1006개 이용 후기 중 313개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 154개" "
평점 4 - 별로예요. 1006개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 46개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

JAEYOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good facilities, but weak wifi signal.
2019년 2월에 2박 숙박함

10/10 - 훌륭해요

Amena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tip top
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Betty

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Colette

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall did the job, however was disappointed by the lack of a robe when this was on the room spec as well as faulty electrics as bulbs were out in the bathroom and some plug sockets did not work. For the money we paid we were very disappointed!
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Letitia

좋아요: 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Moa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Undvik detta hotell!
Fruktansvärt hotell! Har bott på många hotel under åren i olika prisklasser, men detta är 100% det värsta. Dålig luft i rummen på plan 1. Dåligt städat, låg avföring i toaletten när vi kom in på rummet. Duschen funkade knappt, samt spolknappen. Betalde 500 kr för att besöka deras spa, varav den enda poolen är iskall. Vi fick under vår vistelse på 3 dagar byta rum 2 gånger. Att detta marknadsför som ett hotell med 4 stjärnor är galet. Max två oavsett stad/land. Trots detta fick vi bara 30% tillbaka på första natten.
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Michelle

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Loved how big the rooms were.

6/10 - 괜찮아요

Roxanne

좋아요: 직원 및 서비스

10/10 - 훌륭해요

Alistair

10/10 - 훌륭해요

Mark

2023년 12월에 2박 숙박함

4/10 - 별로예요

Tim

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Standard of room cleaning was not good
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

4/10 - 별로예요

Gillian

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds in the room were extremely comfortable. Everything else was satisfactory but not to a high standard. Shower was awful. Wouldn’t return unfortunately:-(
2023년 12월에 2박 숙박함

4/10 - 별로예요

Marina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Iskaldt rom, tett sluk i badekar, dårlig renhold både på rom og i dusjer på spa avdeling.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent hotel and good location
Great location and good hotel. Staff were super friendly. Rooms starting to look a bit warn but clean and decent size
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Henrique

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
-
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Vicky

연인과의 여행
별로예요: 직원 및 서비스
Had to use my phone as the room key not great if your battery dies. Also shame there was no welcome when you come in as you do it all online. The room itself was lush executive suite but they hadnt washed the bath properly and had left over rose petals all behind the bath. Also there was a black hair on the towels and the towels where slightly stained. Went to the bar downstairs and 2 double amaretto and coke was £28 . We went for breakfast the next day £25 each. The breakfast was small and not much choice in the continental and then they add a £6.50 service charge on top which i didn't notice till was to late. Lady didn't understand my order. Gentleman didn't even give me a menu i had to go up and ask. Definitely wasnt worth the price. Even tho the room was nice we probably wont return. Really wanted to use the spa but £25 each extra is abit steep
2023년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
Just. No.
The walls with the vents were cracking. The toilet wouldn’t flush and the bedding has hairs in it.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Lucy

2023년 11월에 1박 숙박함

8/10 - 좋아요

Pauline

2023년 11월에 3박 숙박함

2/10 - 너무 별로예요

Nicola

가족 여행
별로예요: 숙박 시설 상태 및 시설
This hotel is not as advertised. It smelt really bad, bed hard, pillows hard. Spa unusable needed a refund. You will be better off in a premier inn. Don’t book this hotel
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Mohammed

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Its not 4 star, 2 is good for this hotel
2023년 11월에 1박 숙박함

8/10 - 좋아요

Bruno

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Amalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This is a good property for a short stay as it is in a very convenient location. The room was clean and the staff were friendly. However, there were loose wires coming out of plug sockets which when knocked would send the ceiling lights out. The finish could be improved as there were cracked tiles and one of the windows didn’t close properly. There were no plug sockets located next to the beds or bedside tables and a number of the other plug sockets didn’t work. Also, our TV would randomly turn off whilst we were watching it. The issues we raised to staff were dealt with quickly. Overall, the hotel was clean and in a good location but work could be done to improve overall comfort.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Alex

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked to stay at K West hotel in Shepherds Bush in London, through your website. This was a getaway break for my husband's birthday. Unfortunately, the hotel was not to a standard to what we would have expected, having paid for two nights stay. Firstly, upon arrival the room sink was full of water, which we reported but nobody came to investigate this and the room was generally grubby. Next to the bedside table the lamp didn't work, and we had to call Maintenace to try and sort. The room wasn't particularly clean either . In the bathroom there was white dust all over the ceiling, and there was no hot water, and a bulb out in the bathroom also. The TV also cut out at times and so we coukdnt watch this. The outlook to our room was also a main noisy road. We did report these issues, several times but little was done. Upon check out we were not even asked how our stay was which is disappointing. We booked to go to the spa which again wasn't quite what we were expecting. The water was cold, and the general cleanliness is questionable. We did not stay the full hour. Quite honestly the money charged, and pictures on the website does not reflect this hotel at all and we have come away disappointed ,and I would not recommend this hotel to stay. I look forward to your response. Mr and Mrs Harrison
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Sally

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Millie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay
Amazing stay here, great service everyone was very friendly and helpful. Spa facilities were great too
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mauro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

ELLEN

연인과의 여행
좋아요: 직원 및 서비스
I was disappointed when we arrived as the room we were given after reading good reviews was shabby, outdated and dirty. The lovely young lady at the customer service desk upgraded our room the next day and it was amazing how different it was from the previous room it was beautiful, clean and airy. The food they serve is a very limited menu but I must honestly say the quality of the food we ate was really good it tasted clean and fresh. The bar man who told me about his travelling adventures was a lovely man and his side kick a young girl at uni was also lovely, they kept me laughing. The staff were all quite pleasant apart from an asian lady that worked at the spa she was quite rude to other staff and guest. The hotel could be amazing with a few upgrades to rooms and repairs in the spa area as some facilities were not working.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Claudia

2023년 11월에 3박 숙박함

8/10 - 좋아요

Laura

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sauberkeit war in Ordnung, aber das Hotel ist wirklich sehr schön. Schöne Einrichtung, alles sehr modern. In unserem Zimmer war es nur sehr kalt, weil die Fenster relativ undicht sind
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Ashleigh

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Fiona

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable but in need of TLC
I have stayed here many times over the years, I am usually comfortable and I do love the fact that most rooms have baths. However the room furniture is starting to look pretty tired and the weekend breakfast is now a blanket £20 continental/£25 cooked (no a la carte choice) which means if you just want a bowl of granola & a coffee that’s £20.00. And you can’t order a fried egg on toast at the weekend (whereas you can during the week). Paid £25 for the spa but hakf is it wasn’t working (ice room out of action, sauna smells bad, like stale oil, steam room not very effective).. needs some TLC!
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Chillonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함

8/10 - 좋아요

Heather

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, staff are friendly, efficient and super helpful. Room ok little bit tired looking, but I believe the hotel is closing soon for a refurb. Bed comfortable. Room air conditioning did not work properly, but I opened the window vents and it kept the room cool. Room service food all fine. Spa staff are fab and very welcoming, had an excellent deep tissue massage.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable stay
Good customer service at the front desk and the spa.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceeded expectations
What a find, everything was faultless. Now this isnt the ritz, however, it is clean kept in great condition, EVERY member or staff was incredibly helpful, the location is fantastic and great facilities. We didnnt use the spa, but did use the bar and parking. This is very easy to use and you can pay on arrival. The rooms are excellent in size with a very comfy bed and pillows. Bottled Water and shower gels, shampoo etc provided. Iron and safe in the room. The only thing they didnt have in the room was a hairdryer however, im sure if i had asked they would have given this to me.
2023년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
K-West Review
Check in and check out was great! The room was a good size and catered to basic needs. However bed was uncomfortable as body kept bashing the middle partition and we couldn’t figure out how to turn up the heating - it was short of freezing unfortunately. The best part was the Spa. Samuel was extremely gracious and pays attention to detail. Absolute VIP service from start to finish. The facilities could do with an upgrade, but the service made up for the building aesthetics! Will be back!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff from front the front desk, bar staff and spa staff were extremely friendly and helpful.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Orin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My 1st time staying with yourselfs and goind it fantastic i will most defonatley be staying again.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Doaa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even if I think it's not clean at all, I appreciate the location.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel and Location
Great location, a few minutes walk to train and tube station. Lots of Coffe Shops, Bars and Restaurants close by. Very easy to get into Central London Theatre District. Staff could not have been more friendly and helpful. Bar in Hotel had a really nice vibe in the evening. Rooms spacious and well equipped. We had a GREAT stay, will definately return.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Jess

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Leyla

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함

10/10 - 훌륭해요

kingsley 님, Mermaid Waters

2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Nicholas J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함