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레오나르도 런던 히드로 에어포트 여행 후기

4 out of 5
레오나르도 런던 히드로 에어포트
Bath Road, West Drayton, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 3686개 이용 후기 중 2040개" "
평점 8 - 좋아요. 3686개 이용 후기 중 1034개" "
평점 6 - 괜찮아요. 3686개 이용 후기 중 358개" "
평점 4 - 별로예요. 3686개 이용 후기 중 142개" "
평점 2 - 너무 별로예요. 3686개 이용 후기 중 112개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

SYSTEM

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족해요
2023년 11월에 1박 숙박함
답변 제공: Leonardo Team 님, 2023년 12월 9일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 - 좋아요

BYOUNGMIN

2023년 11월에 1박 숙박함
답변 제공: Leonardo Team 님, 2023년 12월 9일
Dear Byoungmin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

6/10 - 괜찮아요

Jeung Beum

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
상대적으로 평점이 너무 높은 호텔..기대대비 별로임.
해당 호텔 평점이 높아서 선택을 했는데.. 실제 체크인 해서 보니 호텔도 좀 오래 되었고 VIP등급에 대한 해택도 전혀 고려하지 않았음. 그리고 Late check out 1시간 연장이 가능하다고 하였음. 그리고 방에 기본적인 물도 한병도 제공 안되며 냉장고도 없었음. 공항까지 다니는 셔틀도 별도로 없었음. 전자레인지 사용도 문의했으니 아무것도 없다는 불친절한 답변을 답음.. 전반적으로 다시 방문하고 싶지 않는 호텔음. 그냥 가격도 싼것도 아니고 보통임..
2023년 11월에 2박 숙박함
답변 제공: Comment from Hotel Management 님, 2023년 11월 21일
Dear Jeung Beum,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Leonardo Team 님, 2023년 10월 26일
Dear Anonymous,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Leonardo Team

10/10 - 훌륭해요

Seongwoo

2022년 8월에 1박 숙박함
답변 제공: Leonardo Team 님, 2022년 8월 7일
Dear Seongwoo , Thank you for your feedback and its good to hear you enjoyed your stay with us. We hope to welcome you back!

10/10 - 훌륭해요

Soyoung

2022년 7월에 1박 숙박함
답변 제공: Leonardo Team 님, 2022년 7월 4일
Dear Soyoung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 - 좋아요

SE HOON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Leonardo Hotel Heathrow 님, 2022년 5월 19일
Dear SE HOON , Thank you very much for providing you valuable feedback which will help us to improve quality of our services.

10/10 - 훌륭해요

Xin Yi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super easy access to the airport either by bus or their taxi service.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 19일
Dear Xin,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 - 훌륭해요

Mohammed

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Location, facilities and staff
2024년 4월에 1박 숙박함
답변 제공: Leonardo Hotel 님, 2024년 4월 18일
Dear Mohammed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Kate

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, clean and modern rooms. Easy shuttle to and from airport.
2024년 4월에 1박 숙박함
답변 제공: Leonardo 님, 2024년 4월 18일
Dear Kate,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Gail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient transportation to Heathrow. Bus arrives at the front entrance, and drops you straight to your terminal. The breakfast was great! Well seasoned, lots to choose from, and some gluten free options. Hot food as well as pastries, cold cuts, cheese etc. The staff were all very cheerful and helpful. Definitely recommend!
2024년 4월에 1박 숙박함
답변 제공: Leonardo 님, 2024년 4월 18일
Dear Gail,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Stacy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that everything we needed was in the hotel for the one night stay. Staff friendly, rooms clean and an overall pleasant stay.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 18일
Dear Stacy,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our comfortable and spotless room. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient for Heathrow and had a good night's sleep
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 18일
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 - 훌륭해요

angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant and friendly staff, very clean, perfect location near Heathrow yet very quiet. Breakfast, yes! please. Great experience... 10 all the way!
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 17일
Dear Angela,Thank you for the great review of our hotel! We are thrilled to hear that you enjoyed your stay. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Additionally, ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 - 좋아요

Trevor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s very close to the airport. Some areas of the hotel rooms need updating/replacing. But great stay for the price.
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 17일
Dear Trevor,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay. Your feedback regarding the updates and replacement is valuable and our team will consider it as we aim to enhance our offerings. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

8/10 - 좋아요

Veronica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel rooms were great, clean and great breakfast. Also appreciated the complimentary strawberry water and candies. Rooms were quiet other than doors slamming in the morning. The worst thing was the hotel's transit options, they were not great and pretty expensive. Highly suggest getting an oyster card at the airport/tube subway for easier and cheaper means of getting around.
2024년 4월에 2박 숙박함
답변 제공: Leo 님, 2024년 4월 17일
Dear Veronica,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our comfortable room. It is wonderful that you loved our varied full English buffet breakfast. We are, however, very sorry to read about the inconveniences you experienced during your stay. Please accept our sincerest apologies for any disruptions you encountered. We will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

10/10 - 훌륭해요

Caryn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Leonardo 님, 2024년 4월 17일
Dear Caryn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 - 좋아요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was lovely. The only issues was the taxi situation. We felt held hostage to use their overly expensive taxi service. 35 UK pounds for a 5 minute taxi ride. When we took a black taxi from the airport to the hotel it was only 13 UK pounds. Once we figured things out we took the 5 minute bus ride to the airport for 1.70 UK pounds. So be careful! asking for a taxi at the front desk.
2024년 4월에 1박 숙박함
답변 제공: Gody 님, 2024년 4월 16일
Dear Rhonda,Thank you for your feedback ! We apologize for any inconveniences caused. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

10/10 - 훌륭해요

Valerie 님, Makawao

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 17일
Dear Valerie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't arrive to the hotel until 10:30 p.m. but I found the check in to be quick, the staff was friendly, and most importantly to me, the room was very clean. Unfortunately, because I had to leave at 5:00 a.m. the following day I was not able to visit the restaurant or any of the facilities. Should the occasion arise that I need to stay in the Heathrow Airport area, I would definitely stay at this hotel again
2024년 4월에 1박 숙박함
답변 제공: Gody 님, 2024년 4월 16일
Dear Catherine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to airport.
2024년 4월에 4박 숙박함
답변 제공: Gody 님, 2024년 4월 16일
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A fantastic welcome
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 17일
Dear Deborah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

6/10 - 괜찮아요

?

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 17일
Dear Akira,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 - 좋아요

Qaizar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent sized rooms and good check in experience
2024년 4월에 1박 숙박함
답변 제공: Gody 님, 2024년 4월 16일
Dear Qaizar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
HoppaBus from airport.
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 17일
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 - 좋아요

Daryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed at other hotels close to Heathrow that are huge with long walks to rooms. Leonardo is a smallet hotel but very close to the airport. I stya here before next moring early return flight to US. Decent restaurant. Clean and everthing works.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Hotel 님, 2024년 4월 14일
Dear Daryl,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

6/10 - 괜찮아요

Roger

좋아요: 청결 상태, 편의 시설/서비스
Pk
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 14일
Dear Roger,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value for money
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 14일
Dear Derek,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay, especially the modern room that offered excellent value for the price. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 - 훌륭해요

Andrew 님, BARTON UPON HUMBER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As advertised
2024년 4월에 1박 숙박함
답변 제공: Leo 님, 2024년 4월 17일
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

6/10 - 괜찮아요

Seanna

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The Leonardo was a nice hotel with nice clean room. My frustration with my stay is due to lack on convenience. I had to get up early to get to the airport and needed to get my hair blow dried. However, there is not an appropriate outlet in the bathroom that can handle blow dryers. I called the front desk and they said I had to dry my hair in the bedroom. So by the desk and coffee maker I attempted to dry my hair. That’s when I discovered that the blow dryer did not get hot. It only blew cold air. I didn’t not have any more time to call the front desk for a working one. I had to leave for my flight with crazy hair. When I went to check out, I expressed frustration and but the front desk was dismissive. I would have given them 4-5 stars if they had been kinder regarding my situation.
2024년 4월에 1박 숙박함
답변 제공: Leonardo 님, 2024년 4월 14일
Dear Seanna,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team

8/10 - 좋아요

MR PHILIP J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large rooms with comfortable beds.
2024년 4월에 1박 숙박함
답변 제공: Leonardo 님, 2024년 4월 14일
Dear Philip J,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Tarik

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Leonardo Hotel 님, 2024년 4월 14일
Dear Tarik,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel, close to terminals 2 and 3. Nice and quiet with a nice bar and restaurant.
2024년 4월에 1박 숙박함
답변 제공: Leonardo 님, 2024년 4월 13일
Dear Steve,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

6/10 - 괜찮아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was near to a lift ,very noisy , all i could here was guests .. also pizza was more like a biscuit, if you could get it any thinner might as well call it a poppadom ... also , taxi rate to airport extortionate for a short journey... Apart from that room was decent , but pillows uncomfortable.
2024년 4월에 1박 숙박함
답변 제공: Leonardo 님, 2024년 4월 13일
Dear Chris,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team

8/10 - 좋아요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 12일
Dear Angel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

2/10 - 너무 별로예요

E.Regina Vieira de

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay at the Leonardo Heathrow Airport Hotel was a nightmare from the moment I walked into their reception. From the people smoking at the entrance door, the overwhelming and yucky smell of cigarette smoke on the ground floor and the repugnant scent someone believed to be perfume. Everywhere I went or whoever I met, there was a concerted effort at coercion to make me interact with drug dealers. Did I mention them stinking up the hallways with marijuana - a vomit inducing smell.The Leonardo Heathrow Airport Hotel is a hellhole of drug dealing. If you are into drugs, you are in paradise but it is not, never was and never will be my thing. During my stay, I contacted Expedia via email once, twice on the phone, I filed a police report against the hotel with the London Metropolitan Police. A day before leaving, when the coercion and noises reached the unbearable, I contacted the Metropolitan Police over the phone. The day I was scheduled to leave at 11 a.m., a drug dealer kept me awake until 3 a.m. The manager agreed to extend my checkout time. However, the resident drug dealers kept hitting hard on the walls and around my room. I felt unsafe. That day, I spoke with the London Emergency Police twice and they advised me to call them again at the time I was leaving. If I still felt unsafe, they would send police officers to be with me. I related my experience to the Front Desk. I ended up leaving my room at 4 p.m.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Moriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 12일
Dear Moriam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Mahinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 12일
Dear Mahinda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Rona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location if you’re going to Heathrow for a flight. Decent food at the restaurant. The shuttle to the airport is not free but it was reliable. Comfortable room.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 12일
Dear Rona,Thank you for sharing the review regarding your stay with us. We are delighted to hear that you had a perfect experience during your stay. It is wonderful that you had lovely dining experience at our restaurant. Additionally, ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was so helpful and our stay was very comfortable. The only thing was the prices in the restaurant were high.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 9일
Dear Joseph,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our comfortable room. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. Your feedback regarding the pricing is valuable and our team will consider it as we aim to enhance our offerings. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful. The room was large and very clean.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Hotel 님, 2024년 4월 9일
Dear Heather, Thank you for your great feedback. We are glad you enjoyed your stay and look forward welcoming you in future.

10/10 - 훌륭해요

KHAI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with a great breakfast bar. It’s 30 minutes walk from downtown area.
2024년 3월에 1박 숙박함
답변 제공: Leonardo Hotel 님, 2024년 4월 9일
Dear Khai,Thank you for your great feedback. We are glad you enjoyed your stay and look forward welcoming you in future.

10/10 - 훌륭해요

Ratu

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 9일
Dear Ratu,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 - 훌륭해요

Michelle

2024년 4월에 1박 숙박함
답변 제공: Leonardo Hotel 님, 2024년 4월 9일
Dear Michelle,Thank you for your great feedback. We are glad you enjoyed your stay and look forward welcoming you in future.

10/10 - 훌륭해요

Efthymia Papathoma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warm welcome by Ivan at the front desk!
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 7일
Dear Efthymia,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay. It is wonderful to know that our staff's helpfulness, especially Ivan, left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

8/10 - 좋아요

Mario 님, Beach Park

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff members were very helpful
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 7일
Dear Mario,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 - 훌륭해요

Martha Esigbe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a lovely hotel with very supportive staff. Check in was smooth and easy. On my way to my room, while struggling with my luggage, I met Precina who wasted no time in assisting me to my room without being asked. I will definitely be coming back and also recommend it to my friends and family.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 7일
Dear Martha,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay. It is wonderful to know that our staff's helpfulness, especially Precina, left a positive impression on your experience. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 - 훌륭해요

Hagai 님, new york

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy location (two bus stops from central station at Heathrow), perfectly good for a short stay,. Comfortable bed, clean.
2024년 4월에 1박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 12일
Dear Hagai,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our clean and comfortable room. We are pleased to hear that you found our hotel to be an ideal place to stay before a Heathrow flight. Our convenient location near Heathrow is designed to provide a comfortable stopover experience for our guests. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 - 좋아요

Tracy 님, Castle Rock

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel close to the airport. Hallways a little noisy in the morning. Nice staff!
2024년 4월에 2박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 7일
Dear Tracy,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. We are, however, very sorry to read about the inconveniences you experienced during your stay. We will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

10/10 - 훌륭해요

Nigel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here over a dozen times and as always the place is excellent and very convenient when travelling out of Heathrow. Easy access to London by bus and tube too. Great breakfast buffet at a great price (£13 in advance)…which is equivalent to less than a $10 “menu price” in the US if you allow for the added tax and tip normally added to the final price. (Tipping is not expected in the UK and tax is already in the price)
2024년 4월에 2박 숙박함
답변 제공: Leonardo Team 님, 2024년 4월 7일
Dear Nigel,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay every time with us. It is fantastic that you loved our varied buffet breakfast. Additionally, ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team