더블룸, 앙스위트
예약 가능 여부 확인

런던 히스로우 게스트하우스 여행 후기

3 out of 5
런던 히스로우 게스트하우스
94 Coppermill Road, Wraysbury, Slough, England

이용 후기

5.8
평점 10 - 훌륭해요. 205개 이용 후기 중 35개" "
평점 8 - 좋아요. 205개 이용 후기 중 44개" "
평점 6 - 괜찮아요. 205개 이용 후기 중 36개" "
평점 4 - 별로예요. 205개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 205개 이용 후기 중 57개" "

6.4/10

청결 상태

6.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

8/10 - 좋아요

Katherine

좋아요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Aileen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you very much for letting me stay, it was very comfortable, clean, staff very friendly
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Debbie L

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hostel type room. Although our stay here was without any serious misadventure (were were mother and daughter, quiet and respectful of the accommodation), there were a few things I found concerning. Check in: I was asked for my passport. As an U.S. Citizen we know we don't just hand over our passport except for an occasional copy required by some hotels. This being said I was asked to LEAVE it with the owner. I argued and my daughter left her ID. I was woken up at 11:30 that night with a request for the booking person's ID. I left my passport card not my book passport with the owner. Breakfast never arrived or was offered. Tried to use shuttle both to and from the airport but it apparently didn't exist or was an inconvenient day. Tried to contact them from the U.S. at the appropriate business hour, they never answered the phone. Tried to text, same thing. Train was close by but was late, never arrived or closed for construction (not the owner's fault obviously). At check out an inspection of the room was required by the owner before she would give me back my ID. Garbage was emptied once, I did it myself the rest of my stay. Towels were only exchanged once. The best description of how I felt during the time I spent at this location (7 days) is as someone who would run off without paying (I prepaid my entire stay), or someone who would somehow damage their property. Plus: Heater, tea, coffee, sugar, cups, kettle and refrigerator.

8/10 - 좋아요

R D

좋아요: 청결 상태
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simply put, this is the worst hotel at which I've stayed in my life. The managers engage in fraud and abuse of guests to line their pockets and fail to provide anything approaching customer service. I do not take these words lightly, and if you don't believe me, simply read the other 198 reviews about the "customer service" they provide to their guests. They are the rudest and nastiest human beings with whom I've ever had the misfortune of dealing with in 30 years in the travel industry. Upon arrival, I was subjected to literal screaming, threats, abuse, and suggestion that they would call the cops: this for the simple act of arriving to check into my room (which I had already paid for). They said check-in was closed. When I showed them the booking, which CLEARLY lists a 24/7 front desk, they had no response. Quickly they switched to "scam mode", first insisting that I hadn't paid for my reservation, and demanding cash up front. When I showed them my fully paid reservation, with receipt in tow, they switched to the next scam mode, now demanding exorbitant fees for additional services: for a "late check-in fee". I asked them where that was listed. Again, no reply. Then a further charge for a "key deposit." These are nasty, rotten, human beings who are stealing from their customers on a regular basis by overcharging, double charging, and inventing bogus fees. They should be put out of business.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

fraz

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Just a roof overnight stay
Friendly staff. It’s an overnight stay. With a roof over your head. Shower shared you have to put one finger on power button and shower at same time. Not good shower at all. Bring your own food and drink. Staff are friendly. Have to leave £20 cash or Id card for deposit for key. Returned when you exchange for the key when leaving.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Caleb

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY HERE
Claimed I did not have a reservation and made me pay for it again with cash. They held our passports until we paid cash for it even they we pre paid with the booking.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location for an early flight
A room close to the airport - ideal for an early departure (or a late arrival). In the flight path - so don't arrive early expecting to sleep! Staff friendly and helpful. Room basic but has what you need for the night; benefits from free parking too.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Ben

출장 여행
I will give average point of 2.5. My room was not great with the price I paid. Very old tv, and insects flying in the room. The internet was very good.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Paul

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Dont stay here
Not worth the money, staff very unhelpful. Paid £11 for breakfast, breakfast consisted of 2 slice of bread and 2 sausages, took a bite of it and spat it out.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Eviya

The owner said I did or pay enough for my reservation, asked for $90 more, as I refused he kicked me out and said he will refund me for it, I never got any refunds, that place is a real scam, Expedia please do something about it as this is what is being happening at that location and will continue happening!!!
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Barbara

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We made our reservation in July for September, I contacted the property twice to let them know that we would need a late check in, I never got a response but I read on several platforms including that the reception is 24 hours a day. We arrived at the property and all the doors were open (which seemed unsafe to me) but there was no one to assist us so we called the phone number on the sign outside the response from, I would like to believe the owner of the property, is that The reception has already closed and he is sorry but he cannot help us, to which I answer that we have paid for the room and that we have nowhere to sleep, his solution? I can't do anything for you, to which I reacted angrily like any person who was responsible for contacting the property in advance and told him that I would give him a bad review. After 15 minutes a small man comes out of the property who turned out to be the same person I spoke to on the phone offering to give us a room for an extra cost to which I told him that we no longer wanted to sleep there because honestly the place is a hole rotten. He reacted violently and everything led to a very agitated and horrible argument. the worst experience, if you stay here you will be treated with violence. Also I would like to this platform to have a bit of control where they send the people cause this was one of the most scary experiences I ever had
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

YUK YIP HIDY

별로예요: 직원 및 서비스
2023년 8월에 3박 숙박함

8/10 - 좋아요

Bernadette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Neil

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

jacek

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dr
Because I of fly change I did not stay at your place. I was trying to call but it was almost impossible to find your telephone number (why not publish with other informations) and then nobody pickup the phon. It was terrible.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

sidharth

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Karen

2023년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room smelled of stale cigarettes
Charged a £20 deposit for the room key, which wasn’t made clear. The room stank of stale cigarette smoke, and the shower plug was blocked and nearly overflowed when I was showering.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Dan Alexander

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

ALAK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked the property very late in the night, and landed at the property on 21st June at 3am ( night 3 am) I completely understand, it's an unearthly hour They first, DID NOT let me inside the property, then, DID not acknowledge the email booking that I presented to them They DID NOT give me the room They charged me extra by cash GBP 150 Did not give me receipt for cash payment Also, they swiped my CC twice So, I have paid to your company Plus GBP 300 to my CC Bank 90 GBP in cash to them 100 Euro in cash to them
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Sharon

2023년 6월에 1박 숙박함

4/10 - 별로예요

Anthony

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Gerry

2022년 12월에 1박 숙박함

4/10 - 별로예요

Klaus

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
For the Price of 140 £ the room had no toilet ,no shower!!! Worst place I have ever been! Shuttle Service is not available from Heathrow Airport as indicated on your webpage. Your webpage should be modified regarding London Heathrow Guesthouse!
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Miriam

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Thomas

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I arrived at Heathrow airport and called their official phone number (to make sure somebody was at the front desk to let me in) and nobody answered. I kept trying to reach an agent for 30 minutes and no one answered. They didn't answer their phone during business hours. When I finally arrived by a hired ride an employee refused to let me into my room and tried to charge me a second time if I wanted a room. The company refused me a refund so I contested it on my card
2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Ray

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Checking in was a challenge, no surprises really. Get what you pay for in this area. Low standard.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Wonderful service. They took me in late at night after connection flight was cancelled. Very nice stay with very friendly owners. I highly recommend! Thanks!
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Adam

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible. Avoid!
Truly shocking. Refused to acknowledge booking despite email confirmation from hotels.com but to be honest it was a Godsend as the place was filthy and should not be allowed to market on Hotels.com
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Monica and Toni were very courteous, warm, and helpful with all our needs. We rented one bedroom with two beds and one bathroom/shower. Very clean. Breakfast was home-made English breakfast, served with a smile. Furniture a bit old. Not a Hilton or a Hyatt. But that is part of the charm (and price).
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel experience ever
Listing says "24/7 front desk", but the night manager would not let me check in after 10pm. Since they are in the middle of nowhere, I tried to sleep in a chair in the front desk area. That is when they called the cops on me.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Gerry

2022년 4월에 4박 숙박함

8/10 - 좋아요

Shanitta

2022년 2월에 1박 숙박함

8/10 - 좋아요

Llion

2022년 2월에 1박 숙박함

6/10 - 괜찮아요

Emma

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Its a bit strange. Its very basic, appears like some people live there on a more permanent basis. But the bed was comfy, there was tea and coffe, even a little kitchenette. I wouldn't use the shower unless absolutely necessary! Overall for a quick stay to catch a plane at Heathrow it did exactly what i needed
2022년 2월에 1박 숙박함

4/10 - 별로예요

Alena

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
The staff is very nice and friendly, and it was very sweet that they had milk in the fridge for tea, but the bathroom condition was a bit disappointing. I didn't have any problems taking a shower, but when my partner did, he couldn't get hot water and had to have a cold shower. The dryer on the wall looked rusty and not good, the mattress was too firm, we weren't sure that the bedding was fresh, sockets were placed in inconvenient locations. it was an okay place for one night, but I wouldn't stay there longer unfortunately
2021년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid if you can
On first arrival, the gentleman that checked us in while pleasant kept coughing and was not where a mask, given the current pandemic this was very off putting. The room was very small and cramped. The bed and pillows were very uncomfortable. The toilet had a strong smell of sewage. The shower was the only redeeming part of the room, however it was a very high step to get into the bathroom which is not suitable for people who cannot lift their legs well.
2021년 10월에 2박 숙박함

2/10 - 너무 별로예요

Rafaqat

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Paid for breakfast and hotel refused to provide breakfast
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

nicki

별로예요: 직원 및 서비스
horrible attitude
never went..when i got to heathrow,i was subjected to people screaming down the phone to me and refused to pick me up for the airport transfers they advertise..and wanted to charge me £60.. so i went elswhere
2021년 9월에 1박 숙박함

8/10 - 좋아요

peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good check-in. All the usual in working order.
2021년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Ok and basic
Basic facilities. Shared fridge, shared bathroom. Parking on site is good. Kettle, Fan and tv in room.
2021년 7월에 1박 숙박함

4/10 - 별로예요

Craig

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again.
Had to wait in reception while room was prepared. Was asked if I wanted to upgrade for & £10 before I'd even seen the room I paid for. Even though I had breakfast included I was told this would be an extra cost! Room itself was tiny, cobwebs in the window, TV looked like it had come out of the 80s.left the next morning itching like hell. The shower hose was damaged and the cubicle overflowed as there is a blockage. Definitely won't be staying again.
2020년 7월에 1박 숙박함

2/10 - 너무 별로예요

Taiwo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 5월에 1박 숙박함

10/10 - 훌륭해요

Ali

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent host.
2020년 6월에 1박 숙박함

2/10 - 너무 별로예요

gary

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not so good
Was a relatively cheap stay, half the price it usually is. Would of been fuming if id paid full price. Beds were hard, pillows flat and old, quilt felt like it was decades old or just the cheapest money could buy. Fridge was filthy all round the door and handle. There was no do not disturb sign. Not to mention your literally on the flight path centrally. Although that i coukd of lived with . Stayed 2 nights, never again.
2020년 4월에 2박 숙박함

2/10 - 너무 별로예요

diane

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Fine if you want to be locked in and burgled.
The room when I eventually saw it was clean and as advertised. Likewise the rest of the place that I was able to walk around. However, when I arrived there was no one to greet me. The hotel was unlocked and I was able to walk around unchallenged past all the rooms and upstairs. I had to phone to find someone and was told that that day they had changed check in time but hadn't told anyone and it would be another 10mins before a cleaner could get to the hotel. 10mins of unchallenged burglary time! When a woman arrived, no apology for no one being there, or failing to notify of the altered time, just a demand for ID which she wanted to take away with her. I refused. Suddenly a breakfast became extra and when I asked about the front door being open, I was told it got locked at 11pm - but was given no key for it. When I asked, I was told that I needed to be in a different room for that. I was then told that I asked too many questions and was told I couldn't stay there. hen we went outside, she locked the front door and I had to remind her about health and safety for the other guests being locked in or out.
2019년 10월에 3박 숙박함

2/10 - 너무 별로예요

Kabba

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad customer services
there was no towel toilet paper or hot water in the room. There was no fruits at breakfast. The guy Tony, I don’t know if he’s the owner or the manager but his attitude was shocking. I will not stay in this hotel never again and will not recommend it to anyone. I will not even stay there for free.
2019년 10월에 1박 숙박함