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노보텔 런던 히드로 에어포트 - M4 Jct 4 여행 후기

4 out of 5
노보텔 런던 히드로 에어포트 - M4 Jct 4
Cherry Lane, Junction 4m4, West Drayton, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 323개" "
평점 8 - 좋아요. 1001개 이용 후기 중 389개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 157개" "
평점 4 - 별로예요. 1001개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 58개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

chioung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
셔틀버스 빼고 퍼펙트!
모든 면에서 좋았습니다. 다만, 공항과 가깝다는 잇점이 있어서 선택을 했는데, 셔틀버스 요금이 비싸고 시간을 잘 마추지 못했던 아쉬움이 있습니다. 2인 이상은 경우는 무조건 우버를 추천합니다. 짐이 많다면 셔틀버스를 타야겠지만.. 나머지는 수영장도 있고 아침도 '잉글리쉬 브렉퍼스트'여서 좋았습니다. 깨끗함과 직원분들도 친절했습니다. 추가한다면 아이들 장난감을 무료로 제공하는 것도 좋았습니다. 2인용 쇼파가 침대로 조정이 된 점도 좋았습니다.
2020년 1월에 4박 숙박함
답변 제공: Fezan 님, 2020년 3월 5일
Dear Chioung, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In additional i would like to apologies for any shortcoming. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fezan Altaf

8/10 - 좋아요

Hyenam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Fezan 님, 2020년 3월 16일
Dear Hyenam, Many thanks for taking the time to post a review. My team do try to ensure that we give a high level of service to all of our guests. I hope that we may have the pleasure to welcome you back to the hotel in the near future. Kind regards, Fezan Altaf

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: AS 님, 2019년 10월 28일
Thank you for taking the time to review our hotel and for providing us with a positive rating. We hope to welcome you back again soon. Kind Regards, Agnello

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
공항에서 너무 가깝고 내부시설도 깨끗했습니다. 식당도 일층에 위치하여 간단한 식사해결도 가능합니다.
2019년 9월에 1박 숙박함
답변 제공: A 님, 2019년 9월 27일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Jae Hwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전체적으로 깔끔한 Novotel.
체크인과 체크아웃을 모두 모바일 전화기로 처리 합니다. 영수증 등은 이메일로 수령이 가능합니다. 전체적인 룸 상태는 깔끔한 편이며 크기도 적당합니다. 룸 안의 소파안에는 Bed가 내장되어 있어 추가 인원이나 아이들과도 숙박이 가능해 보입니다. 다만 주변에 상권을 찾기 어려우며, 도심과 거리가 상당히 멉니다. 오직 숙박만을 위해서라면 선택하셔도 좋습니다.
2019년 5월에 1박 숙박함
답변 제공: A 님, 2019년 6월 17일
Thank you so much for the great review. I was delighted to read your positive experience with us. I have shared with the team and we were all pleased with the same. I look forward to welcoming you back in the near future. Kind regards Agnello Silveira

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Need improvement for cleaning
물구비가 안되어 있었고(냉장고에 아무것도 없음), 컵은 닦다만듯 더러워서 사용안했어요. 수영장 기대했는데, 엄청 작고 어린이들천국이라, 성인이 들어가기는 힘들었어요.
2018년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가격대비 무난했습니다
2018년 6월에 1박 숙박함

10/10 - 훌륭해요

JINHO 님, Frankfurt, Germany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kind staffs, Indoor pool and close to LHR
Nice novotel to stay if you are looking for reasonable price close to Heathrow airport. It is also refreshing to have short time in the indoor pool in the middle of tough biz trip !!
2018년 6월에 1박 숙박함

2/10 - 너무 별로예요

Wilhelmus van

2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Sarah

2022년 4월에 1박 숙박함

2/10 - 너무 별로예요

Frances

가족 여행
별로예요: 직원 및 서비스
Get your UK act together Hotels.com
Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
2021년 11월에 2박 숙박함

2/10 - 너무 별로예요

Daniel

2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Lems

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel but sadly my room had a blocked toilet
2021년 11월에 2박 숙박함

2/10 - 너무 별로예요

Rasan

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Bad hotel
I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
2021년 11월에 4박 숙박함

4/10 - 별로예요

Parveen

2021년 11월에 2박 숙박함

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
No transfer shuttle available as promised
Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
2021년 11월에 1박 숙박함

4/10 - 별로예요

Belaid

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
un hotel moins de 4 etoiles
2021년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Legoland stay
Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
2021년 5월에 2박 숙박함

6/10 - 괜찮아요

Ana

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant and friendly.
The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
2021년 6월에 1박 숙박함

8/10 - 좋아요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Heathrow Airport stay
Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
2021년 5월에 5박 숙박함

2/10 - 너무 별로예요

Philip

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good
No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
2021년 5월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
bed sheets, towers even toilet papers haven't change until complain
2021년 5월에 11박 숙박함

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 3박 숙박함

6/10 - 괜찮아요

Nicholas

출장 여행
좋아요: 직원 및 서비스
2021년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good enough
Ok
2021년 5월에 1박 숙박함

8/10 - 좋아요

Naheed

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함

8/10 - 좋아요

Emelita 님, Central London

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
2021년 1월에 1박 숙박함
답변 제공: AS 님, 2021년 1월 27일
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
2021년 1월에 1박 숙박함
답변 제공: AS 님, 2021년 1월 27일
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 - 훌륭해요

Susie

2020년 10월에 1박 숙박함
답변 제공: AS 님, 2021년 1월 27일
We very much appreciate your feedback regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 1월에 1박 숙박함
답변 제공: AS 님, 2021년 1월 13일
THANK YOU FOR YOUR REVIEW

10/10 - 훌륭해요

Dharmendra

2020년 12월에 14박 숙박함
답변 제공: AS 님, 2020년 12월 29일
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

2/10 - 너무 별로예요

Lorena

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: AS 님, 2020년 12월 25일
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

4/10 - 별로예요

Shirley

가족 여행
별로예요: 직원 및 서비스
Reviews not permitted if negative.
My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
2020년 11월에 1박 숙박함

10/10 - 훌륭해요

Varinder

2020년 11월에 1박 숙박함
답변 제공: AS 님, 2020년 12월 23일
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

10/10 - 훌륭해요

Naomi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: AS 님, 2020년 11월 17일
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

6/10 - 괜찮아요

Gerard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
COVID - no social distancing & optional face masks
Room was okay, nothing special but including breakfast good value for money. Very worrying was the disregard for mandatory face coverings in the lobby and particularly restaurant area in the morning. Self service restaurant with residents moving around freely with no regard for social distancing and some not wearing face masks. At no stage did staff remind the guests
2020년 10월에 1박 숙박함
답변 제공: AS 님, 2020년 12월 25일
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport - M4 Jct 4. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnello Silveira

10/10 - 훌륭해요

Breeanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Used it to picked up a friend from the airport, large well appointed room, clean and comfy. Everyone was handling never Covid 19 procedures very well. Roomservice was great. Very easy and quick to get to the airport.
2020년 10월에 1박 숙박함
답변 제공: AS 님, 2020년 11월 17일
We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport - M4 Jct 4. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnello Silveira

8/10 - 좋아요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay. Staff very friendly. Comfortable room. In the light of covid , the hotel and staff did an amazing job. Only draw back to this hotel is you have to pay for the car park, as we were guests , you would expext the parking to be free . This was not pointed out at the time of booking.
2020년 10월에 1박 숙박함
답변 제공: AS 님, 2020년 10월 28일
Thank you for your review. I am so pleased that you enjoyed your stay with us. I am glad to read that our team looked after you, please be assured that your review has been duly shared with the team. Car park charges are similar to all the hotels around Heathrow. Prices are mentioned about the car park with an asterisk symbol on all the websites. I hope to have the pleasure of welcoming you back soon in the future. Kind regards Agnello Silveira

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was good. But please be aware if you are taking your car as the parking is £12 per day, even if you are just staying for the night as we checked in at 9pm and left 8am next morning.
2020년 10월에 1박 숙박함
답변 제공: AS 님, 2020년 10월 20일
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Car park charges are similar to all the hotel around Heathrow. Kind Regards, Agnello

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 10월에 1박 숙박함
답변 제공: AS 님, 2020년 10월 20일
Thank you for taking the time to review our hotel. We appreciate you leaving us a rating and we hope to welcome you back again soon. Kind Regards, Agnello

2/10 - 너무 별로예요

Rey 님, London

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty. Made us wait 1 hour to check in at 5pm. Room was not cleaned. Toilet room had not been cleaned and had poo in the bowl. When the manager came he flushed the toilet and said it’s okay know I had to make him clean the whole room absolutely disgusting. Staff can barley speak English and rude. Not anywhere close to the executive room that I paid for. Will never use this Hotel again.
2020년 10월에 1박 숙박함
답변 제공: AS 님, 2020년 10월 13일
Dear Mr Rey, Thank you for your review. First of all, I am sorry that your stay was not up to your expectations. We checked our CCTV and concluded that your check in was done within 5 minutes, the delay was due to your car park payment. When you reported about the cleanliness of your toilet, our team member did come to your room however no one opened the door. When manager did come to your room, he asked to give couple of minutes to get the chemicals to clean the toilet which was cleaned in no time. Furthermore one of the occupants in your room were seen entering in the back areas of the hotel where he was not supposed to be. He was warned once and seen again during the late hours of the day. Nevertheless, We have already given amenities which were given to the same occupant in the room as form of compensation. Welcome letter was also given at check in explaining the limited services in the hotel due to Covid-19. Should you need to discuss any of this further, please do not hesitate to contact us. Kind regrards, Agnello Front Office Manager

6/10 - 괜찮아요

alastair

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was different due to the current pandemic situation. The room was not clean, surfaces dirty. Restaurant although trying to following government guidelines, tabled not cleaned and food not great.
2020년 10월에 4박 숙박함
답변 제공: AS 님, 2020년 10월 8일
Thank you for your review. Please accept my sincere apologies for any shortcomings experienced. Your feedback is very appreciated and it assists us in making improvements to our services. I hope you reconsider and return to give us a chance to restore your faith in the hotel. Kind regards, Agnello Silveira

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place today
2020년 9월에 1박 숙박함
답변 제공: Fezan 님, 2020년 10월 3일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 9월에 1박 숙박함
답변 제공: AS 님, 2020년 9월 27일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable stay
Kids have asked to go back it was such a comfortable stay! Great check in with friendly staff, Covid adaptations in room were fine, sofa bed was extremely comfortable, kids loved the twirly shower and the full English breakfast was delicious.
2020년 9월에 1박 숙박함
답변 제공: AS 님, 2020년 9월 27일
Thanks for staying with us. We appreciate your positive feedback, i will share with my team and i am sure they will be very happy

8/10 - 좋아요

Zainab

2020년 8월에 3박 숙박함
답변 제공: AS 님, 2020년 9월 27일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

chloe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 2박 숙박함
답변 제공: AS 님, 2020년 8월 31일
Thank you for taking time to share this review, it was a pleasure to have you as our guest and I am glad you had a pleasant stay with us. Please be assured that your review has been duly shared with the team. Having said that, I do hope we will have another opportunity to serve you again in the future. Best regards, Agnello Silveira