Stayed here for six nights and experienced one of the most horrifying nightmare in my life. Arrived in London without any sleep on the plan for twelve hours, what waited was a heater-broken room, cleaned up yet outdated tiny room. For the second night, I've asked the receptionist to show me how to turn on the heater and this guy showed me how. For more than 20 minutes I couldn't hear any sounds nor any heat coming out from the heater so asked him to come back and see what's wrong. He was so annoyed by the fact that I didn't wait enough time. It was 12am and I had to get my sleep for I had meetings whole day next day. He said I have to wait for the heater to work and said the heater is fine, but after shivering and sitting in the room for 50 minutes, it turned out that the heater was not working. I complained and they changed my room next day, but no one from the hotel ever apologised to me. I would definitely expect, from my previous experiences, that if this kind of thing happens in a hotel, a manager should come and apologise for its mistake. Not to mention that the rooms are very different from the photos shown here, I can't agree that this hotel is actually a hotel. This hotel seems to rent two parts of the apartments and run them as a hotel, so do expect to stay across the street from the reception, if you still choose to stay here.