Thank you for your feedback, Jum sook. We are glad to hear your nice feedback regarding the location of our hotel. However, I would like to express my sincere apology if there were aspects that we fell below expectations that did not give you a good impression. Your feedback is important to us and rest assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay. Kind regards, Solari.

Dear Sungmoo, thank you for your review. We are sorry that your latest stay has not been up to your expectations. We regret that our cleaning measures had a negative impact on your experience, as all of these measures have been introduced with the Safety and Well-being of our guests and team members in mind. Our Housekeeping team is always willing to clean and service the rooms every day upon request, so we are sorry if we did not receive your request on time. We wish we had known that you missed a bottle of water in the room so our team would have assisted at their earliest convenience. Once again, please accept our apologies and hope we can welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Irene

Dear Tiv, thank you for choosing our hotel and taking the time to share your positive experience. We are excited that you enjoyed your time with us. Your satisfaction is our priority. We hope to see you again soon. Kind Regards, Solari

Thank you for your feedback, Jacki. We are happy to hear that you loved the location and was pleased with your hotel room. We look forward to seeing you again. Best wishes

Hello Ali, thank you for your comment. We hope to see you again soon. Kind regards,

Hello David, thank you for taking the time to provide us with your review, We are thrilled to hear that you and your family had a great experience and your daughter loved the breakfast choice. Usually, our guests praise our tasty and extensive breakfast experience so we are happy to hear this. Our team is looking forward to seeing you and your family again soon. Kindest regards

Dear Camila, thank you for your feedback. It is great to hear that you loved your stay with us. We look forward to welcome you back. Best regards, Marylin

Dear Sanaa,Thank you for taking a moment to share your experience. We are so pleased to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Kristine

Dear Mia, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

Dear AKIRA, thank you for your great feedback. It is great to hear you loved your stay with us as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us. We hope we can welcome you again and truly impress you next time. Kind regards, Solari

Thank you for taking the time to share your experience, Helene. I would like to express my sincere apology if there were aspects of our hotel staff that fell below expectations and did not give you a good impression, we apologize if our staff did not make you feel welcome. Your feedback is shared with the Management team, who will investigate this and take appropriate action. Kind regards, Solari.

Dear Hassan Thank you for taking the time to share your feedback from your visit to Park Plaza Westminster Bridge London.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors.Sincerely, Customer Service Team CSCPark Plaza Westminster Bridge London

Thank you for taking a moment to share your experience. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.Kind Regards,Kristine

Dear Hector, thank you for sharing your review. We are so happy to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

Thank you for your message, Vladimir,We are sorry that a room upgrade was not available on this occasion. Expedia guest is entitled to a complimentary room upgrade, subject to availability. We hope you enjoyed your time with us regardless and that we can wow you next time! Kind regards,

Thank you for sharing your experience, Erika. We are sorry that your room fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodations to ensure these standards are met. we have shared your feedback with the facilities team who will review it and take appropriate action. We hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami