1 개의 침실, 고급 침구, 미니바, 객실 내 금고

페스타나 첼시아 브리지 호텔 & 스파 여행 후기

4 out of 5
페스타나 첼시아 브리지 호텔 & 스파
354 Queenstown Road, Battersea, London, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 581개" "
평점 8 - 좋아요. 1002개 이용 후기 중 287개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 76개" "
평점 4 - 별로예요. 1002개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 26개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Neil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리함과 편안한 숙박
스태프들이 친절하고 주변에 레스토랑 및 상점 등 편의시설이 가까운 곳에 많이 있어 편리하고 좋았습니다. 런던 주요 랜드마크 관광지에 도보로 충분히 돌아다닐 수 있습니다. 청결하고 편안한 여행이었습니다
2023년 1월에 2박 숙박함
답변 제공: Ash Sarswat 님, 2023년 1월 19일
Dear Mr. Neil, On behalf of our entire team at Pestana Chelsea Bridge, we would like to thank you for taking the time to provide us with your lovely feedback. Also, we are delighted to know your positive opinion about our location. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Chelsea Bridge.Best regards, Ash Sarswat - General Manager

10/10 - 훌륭해요

JUNHYUNG

2022년 9월에 1박 숙박함

4/10 - 별로예요

contemporary

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Cha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
템즈강 옆 깔끔 비지니스 호텔
아주 깔끔합니다. 텀즈강변 산책도 가능하고 식당들도 바로 뒤에 위치하고 있습니다. 조식도 훌륭합니다.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
앚 좋아요
2021년 10월에 1박 숙박함
답변 제공: Kind regards, Ash Sarswat - General Manager 님, 2021년 10월 23일
Dear Sir/Madam On behalf of our entire team at Pestana Chelsea Bridge Hotel London, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Chelsea Bridge Hotel London.

8/10 - 좋아요

GHIJIN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 4박 숙박함
답변 제공: Pestana_Chelsea_Bridge 님, 2019년 10월 16일
Dear GHIJIN, Thank you for taking the time to rate us.

4/10 - 별로예요

실제 이용하신 고객

2019년 9월에 1박 숙박함
답변 제공: Pestana-Chelsea_bridge 님, 2019년 10월 3일
Dear guest, Thank you for taking the time to rate us.

10/10 - 훌륭해요

Young Gun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 3박 숙박함
답변 제공: pestana-chelsea-bridge 님, 2019년 9월 12일
Dear guest, I would like to thank you for taking the time to share your experience online. Kindest Regards, Arturo Esposito - General Manager

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. The room was very large and clean. I would’ve rather had a view to the river instead of another person apartment but still very comfortable. It is a bit out of the way from the city center.
2024년 4월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 22일
Dear Julie,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your spacious and clean room. While we understand your preference for a river view, we're pleased to know that you found your accommodation comfortable nonetheless.Regarding the location, we appreciate your feedback. While we're a bit away from the city center, we aim to provide a peaceful retreat for our guests while still offering convenient access to nearby attractions.We hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nestled away in the perfect spot to Battersea Power station and easy 15 min walk to Sloane Square and Chelsea and Kings Road.
2024년 4월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 22일
Dear Wendy,Thank you for taking the time to share your feedback. We're thrilled to hear that you found our hotel conveniently located, providing easy access to Battersea Power Station as other nice locations.We strive to offer our guests a comfortable and convenient stay, and we're delighted that you enjoyed exploring the nearby areas.We hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,

10/10 - 훌륭해요

Asad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came early and the wonderful staff allowed us to check in 6 hours early when check in is at 4 we came at 10 very helpful and friendly staff and a peaceful hotel
2024년 4월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 22일
Dear Asad,Thank you for taking the time to share your experience with us. We're thrilled to hear that our staff were able to accommodate your early check-in request and that you found them to be helpful and friendly. Providing a peaceful and welcoming environment is always our goal, and we're glad to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 - 훌륭해요

Faisal

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was amazing. Rooms are standard
2024년 4월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 22일
Dear Faisal,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you appreciated our fantastic location.We're sorry to hear that the rooms did not fully meet your expectations. We appreciate your feedback, and we will use it to continuously improve our services.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

Soraya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2024년 4월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 23일
Dear Soraya,Thank you for your feedback!We're glad to hear that you had a positive experience with us. We strive to provide excellent service and ensure all our guests have a comfortable stay. We hope to welcome you back again soon!Warm regards,

8/10 - 좋아요

Paul

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel nice enough, free drink voucher , which was appreciated. Fabulous bed ,didn’t use the restaurant
2024년 4월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 22일
Dear Paul,Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed our comfortable beds and the complimentary drink voucher. However, we regret that you did not have the chance to experience our restaurant during your stay.Your feedback is important to us, and we appreciate your comments.We hope to have the opportunity to welcome you back in the future for a more complete experience.Warm regards,

6/10 - 괜찮아요

Saalim

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Sandra 님, Nepean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really liked the size of the room and the view. The location is really quite excellent as well and we could walk everywhere with lots of amenities around like a shopping mall and Battersea Park.
2024년 3월에 10박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 22일
Dear Sandra,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the size of your room, the view, and the excellent location of our hotel. It's wonderful to know that you found our location convenient for exploring the area and accessing amenities like the shopping mall and Battersea Park.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 - 훌륭해요

Marissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly at reception when I checked in on Tues 26th March at 6 pm. We got the two drinks vouchers as Gold VIP member and an upgrade to super king room with fantastic views over the river Thames. Had a great stay. Thanks
2024년 3월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 4일
Dear Marissa,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great stay and that you enjoyed the fantastic views over the River Thames from your upgraded super king room.It's wonderful to know that our reception staff provided friendly and attentive service during your check-in.We truly appreciate your loyalty and hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards,

10/10 - 훌륭해요

Akvile

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s perfect location, beautiful area to walk around, close to a beautiful park. Loved the big spacious room with separate bath and shower.
2024년 3월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 4월 4일
Dear Akvile,Thank you for your wonderful review and for choosing to stay with us. We're delighted to hear that you enjoyed our hotel's perfect location and the beautiful area surrounding it, especially the proximity to Battersea Park.It's fantastic to know that you found your room spacious and appreciated the separate bath and shower facilities. Providing a comfortable and relaxing stay for our guests is always our priority.We hope to welcome you back for another enjoyable experience soon. Warm regards,

10/10 - 훌륭해요

Oliver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Great location for Battersea power station
2024년 3월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 27일
Dear Oliver,Thank you for choosing to stay at our hotel and for sharing your positive feedback. We are delighted to hear that you enjoyed your experience with us and found our location convenient for visiting Battersea Power Station.We hope to have the pleasure of welcoming you back in the future for another great stay.Warm regards,

8/10 - 좋아요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is a 20 minute walk from the Sloane Square tube stop and across from the beautiful Battersea Park. The refurbished Battersea Power Station is a short walk away. The hotel itself is both clean and quiet. The bathroom in the room could use an update and having a window into the bathroom is rather odd. I am not sure if they white leather coach was an interesting choice for the room as it was not very comfortable. The bed in the room was very comfortable and the room was very clean.
2024년 3월에 4박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 27일
Dear Rob,Thank you for sharing your feedback on your recent stay at our hotel. We are delighted to hear that you found our location convenient and enjoyed the tranquility of our premises.Your feedback is invaluable as we continuously strive to enhance the comfort and satisfaction of our guests. Rest assured, we will take your suggestions into consideration for future improvements.Thank you again for your review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 - 좋아요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Harvey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
lovely facilities and responsive and friendly desk staff, especially Stephanie needed better variety and tasting breakfast choices, lunch soup was served late and was the wrong one
2024년 3월에 5박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 18일
Dear Harvey,Thank you for taking the time to share your feedback with us. We are delighted that you found our facilities lovely and our front desk staff, especially Stephanie, responsive and friendly. Providing exceptional service is our priority, and it's rewarding to hear that we met your expectations in this regard.We appreciate your constructive feedback regarding the breakfast choices and the timing and selection of lunch soup. Rest assured, we will address these concerns with our team to ensure improvements are made to enhance the overall dining experience for our guests.Your satisfaction is important to us, and we value your input as it helps us to continually improve. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

10/10 - 훌륭해요

antoine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience, good & reactive management.
2024년 3월에 3박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 18일
Dear Antoine,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a great experience during your stay and that you found our management team to be responsive to your needs.We strive to provide exceptional service and ensure that our guests have a memorable stay. Your kind words are truly appreciated and will be shared with our team as motivation to continue delivering excellent service.We look forward to welcoming you back for another wonderful experience in the future.Warm regards,

6/10 - 괜찮아요

Ankica

연인과의 여행
별로예요: 직원 및 서비스
Grosse Zimmer, großes Badezimmer, angenehm ausgestattet wenn auch in allem ein polish gut täte.
2024년 3월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 15일
Dear Ankica,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that you found our rooms spacious and well-furnished.Your comment regarding the need for a polish in our furnishings is duly noted, and we will ensure that our housekeeping team pays extra attention to this aspect to maintain our high standards of cleanliness and presentation.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 - 좋아요

Walid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely place, transportation all around 5-10 min walks max. Would definitely recommend it:)
2024년 3월에 6박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 15일
Dear Walid,Thank you for your kind recommendation and positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and that you enjoyed your overall experience at our hotel.Your satisfaction is our top priority, and we are thrilled to know that we could meet your expectations. Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,

10/10 - 훌륭해요

Harold 님, Worthing

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always first class and superb breakfast buffet
2024년 3월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 13일
Dear Harold,Thank you so much for your kind words and for choosing to stay with us at Pestana Chelsea Bridge Hotel. We're thrilled to hear that you had a first-class experience and enjoyed our superb breakfast buffet.Ensuring that our guests have an exceptional stay is always our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

8/10 - 좋아요

Ammar

연인과의 여행
Prima hotel. Goede rustige omgeving
2024년 3월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 13일
Dear Ammar,Thank you for choosing to stay at our hotel and for sharing your positive feedback. We're delighted to hear that you enjoyed your experience with us and found our hotel to be great, especially in our quiet area.We strive to provide our guests with a peaceful and comfortable stay, and we're glad to know that we succeeded during your visit.We hope to have the pleasure of welcoming you back on your next trip to London.Warm regards,

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schöne Lage im gehobenen Viertel, Frühstück war okay, aber halt nichts besonderes... Personal war sehr freundlich... Wir waren 3 Nächte im Hotel und das Zimmer war sehr geräumig und auch sehr schön, das Bad hatte eine Badewanne und auch eine Dusche. Im Endeffekt kann man das Hotel auf jedenfall weiterempfehlen
2024년 3월에 3박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 13일
Dear Michael,Thank you for choosing to stay with us and for taking the time to share your experience. We're pleased to hear that you enjoyed our upscale location and found our staff to be friendly.We appreciate your feedback regarding the breakfast. Rest assured, we'll take your comments into consideration as we continually strive to improve our offerings.It's wonderful to know that you found your room spacious and enjoyable, with the added convenience of having both a bathtub and shower in the bathroom.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

Franz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All together a satisfying stay in Pestana hotel
2024년 3월에 3박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 13일
Dear Franz,Thank you for choosing to stay with us at Pestana Hotel. We are pleased to hear that your stay was satisfying overall.We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything specific you feel we could improve upon, please don't hesitate to let us know.Warm regards,

10/10 - 훌륭해요

Mohammed

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff were helpful . On other hand some details need to be taken like not providing tissue box in room , breakfast menu fixed all days with few options
2024년 2월에 5박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 3월 13일
Dear Mohammed Thank you for sharing your feedback from your recent stay with us. We're pleased to hear that you found our staff to be helpful during your time with us.We appreciate your comments regarding the absence of a tissue box in your room and the limited breakfast menu options. Rest assured, we will address these concerns internally to ensure a better experience for our future guests.Your feedback is valuable to us as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

10/10 - 훌륭해요

Carlos Renan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Paige

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing location. Very safe and modern. Lots of restaurants near by within walking distance. Close to the tube.
2024년 2월에 3박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 2월 12일
Dear Paige,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience during your stay at our hotel and that you found our location to be amazing, safe, and modern.Ensuring our guests' comfort, convenience, and safety is our utmost priority, and we are delighted that we were able to meet your expectations in these aspects. We are also pleased to know that you enjoyed the proximity to restaurants and the convenience of being close to the tube.We look forward to welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Warm regards,

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel, we got upgraded to a suite which was wonderful.
2024년 2월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 2월 12일
Dear Peter,Thank you for sharing your feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel and that you were pleased with the suite upgrade.Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Thank you once again for choosing to stay with us.Warm regards,

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice hotel , rooms if a very good standard. Beds very comfortable .
2024년 2월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 2월 12일
Dear Marie ,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be really nice and that you enjoyed the high standard of our rooms, as well as the comfortable beds.Ensuring our guests' comfort and satisfaction is our utmost priority, and we are delighted that we were able to provide you with a pleasant stay.We look forward to welcoming you back for another wonderful experience in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 - 훌륭해요

Alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gute Lage, große sauberer Zimmer, nettes personal
2024년 1월에 3박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 2월 12일
Dear Alexander,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found our location convenient, rooms spacious and clean, and staff friendly.Providing a comfortable and pleasant experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations in these aspects.We look forward to welcoming you back for another enjoyable stay in the future.Thank you once again for choosing to stay with us.Best regards,

10/10 - 훌륭해요

Ron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is always super friendly
2024년 1월에 3박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 2월 12일
Dear Ron,Thank you for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.It brings us immense joy to hear that our staff's friendliness made a positive impression on you during your stay. We look forward to welcoming you back for another delightful stay in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 - 훌륭해요

Melissa

Very nice and clean
2024년 1월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 2월 12일
Dear Melissa,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and clean during your recent stay.We are thrilled that our efforts were noticeable and appreciated by you.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Best regards,

10/10 - 훌륭해요

Myuran

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect hotel to enjoy Battersea power station and walk into Chelsea
2024년 1월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 2월 12일
Dear Myuran,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and found it to be the perfect choice for enjoying Battersea Power Station and exploring Chelsea.It is our goal to provide our guests with a comfortable and convenient experience, and we are thrilled that we were able to meet your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you once again for choosing to stay with us.Best regards,

8/10 - 좋아요

Matt

좋아요: 청결 상태, 직원 및 서비스
The mens 'changing room' in the spa is quite beaten up, floor needs repairing, stains on the walls, sinks etc
2024년 1월에 2박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 2월 12일
Dear Matt ,Thank you for providing feedback about your recent experience at our hotel spa. We sincerely apologize for any inconvenience caused by the condition of the men's changing room.We take such feedback seriously, and we are actively working to address these issues to ensure a more pleasant experience for our guests in the future.We appreciate your understanding and patience as we strive to improve.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable spa experience.Best regards,

10/10 - 훌륭해요

fergal

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Surya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Joel

2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

4/10 - 별로예요

Jason

출장 여행
좋아요: 청결 상태, 객실의 편안함
Travelodge but with a different name … not good.
After a shaky check in when they didn’t know if I had paid or not, the room was relatively comfortable but with a work out looking leather couch. The iron they provided had certainly seen better days, with some type of anti theft chain on it allowing you to only use the iron a small area. The shower was terrible / a mixture of awful temperature control followed by a weird misting rather than waterfall. It really felt a like a no thrills hotel.
2024년 1월에 1박 숙박함
답변 제공: Ash Sarswat - General Manager 님, 2024년 1월 16일
Dear Mr. Jason,Thank you for taking the time to share your feedback following your recent stay with us. I appreciate your review and would like to extend my apologies for the inconveniences you experienced.We strive to provide a comfortable and enjoyable experience for all our guests, and it's disheartening to hear that we fell short during your stay. Please rest assured that your feedback is taken seriously, and we will use it to make necessary improvements.We hope that you would consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back for a more positive experience.Warm regards,Ash Sarswat - General Manager

10/10 - 훌륭해요

Agneta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함

8/10 - 좋아요

Harriet

좋아요: 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Matt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

Edilberto

2023년 11월에 7박 숙박함

8/10 - 좋아요

Carrson

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함