로비 좌석 공간

포인트 어 켄싱턴 올림피아 여행 후기

3.5 out of 5
포인트 어 켄싱턴 올림피아
42-48 West Cromwell Road, London, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 441개" "
평점 8 - 좋아요. 1001개 이용 후기 중 320개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 129개" "
평점 4 - 별로예요. 1001개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 43개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

jawon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원분들이 굉장히 친절하시고(1~2명빼고), 조식은 기본빵과 과일이 제일 맛있어요. 숙소 작은방은 지이인짜 작아요 ㅎㅎ 청결도는 3.5정도 되는거 같아요 그치만 저렴하게 예약했기 때문에 만족스러운 숙박이었습니다! 지하철 교통편이 매우 좋은편이에요!
2023년 9월에 4박 숙박함
답변 제공: Joanna 님, 2023년 9월 18일
Dear Jawon, Thank you for taking the time to write us a review.Our staff does their absolute best to accommodate you to the capabilities and ensure a good, comfortable stay during your visit here. Breakfast is really popular among our guests and has a variety of choices with freshly baked croissants fresh yogurts different types of fruits and lots of other things and we are delighted to hear that you liked it.Indeed the hotel is within a short walking distance from Earls Court Tube Station lot of bars, restaurants, and supermarkets nearby.Looking forward to your next stay with us.Kind regards,Joanna

10/10 - 훌륭해요

Hyunji

2023년 5월에 10박 숙박함
답변 제공: Front desk 님, 2023년 6월 7일
Dear Hyunji,Thank you for such an excellent feedbavk of our hotel.We highly appreciate it. We'd like to take a moment to thank you for staying with us and we hope to host you again in the future.Kind regards, Front desk

10/10 - 훌륭해요

KIWOONG

2023년 1월에 4박 숙박함
답변 제공: Front desk 님, 2023년 1월 20일
Dear KIWOONG, Thank you for taking the time to share your feedback. We are glad to hear that your stay was enjoyable. We look forward to hosting you again. Kind regards,Front desk

8/10 - 좋아요

Lee

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
호텔 방이 다소 작았지만 에어컨이 있어 쾌적했다. 인근에 슈퍼가 있어서 필요한걸 쉽게 얻을 수 있었고 도보거리 earl’s court 인근에 유명 체인들이 있어 식사에 대한 옵션이 많았다. 조식은 가격이 합리적이고 규모에 비해 종류가 다양하며 사전 신청을 안하고 당일 현장에서 결재하고 이용가능했다.
2022년 7월에 5박 숙박함
답변 제공: Front desk 님, 2022년 8월 25일
Hello Lee, we really appreciate your feedback, and indeed our location is one of the hotel's strong points. We look forward to seeing you again soon.Kind regards,

8/10 - 좋아요

Logan 님, Kensington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean property in a good location. Friendly staff and good breakfast. Just know going in that the double-twin room is really tight, especially the bathroom. No closet and you have to sit a little diagonal on the toilet.
2024년 4월에 10박 숙박함

8/10 - 좋아요

Gladys

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 24일
Dear Gladys,Thank you for taking the time to share your review about your recent stay at Point A Kensington. It's great to hear that you had a good stay. We look forward to hosting you in the future. Kind regards,Front Desk

10/10 - 훌륭해요

Ilknur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel had really nice and plenty breakfast. Loby was great, modern decorated. I liked breakfast area a lot too. Room was modern, a little small but still nice. It was clean, good lights. Bathroom was also a bit small but it was clean, modern and nicely done. I woul only recommend hotel to provide small hand towels instead of bigger ones. Also if they can serve free tea with snacks at the afternoon, it would be great. They provide hot water all day if you bring your own tea bags.
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Illknur, Thank you for your review! We're happy to hear you enjoyed the breakfast options, modern decor, and overall cleanliness of the room and bathroom. We appreciate your feedback on providing small hand towels and offering free tea with snacks in the afternoon. Your suggestions will help us improve our guest experience.We hope to welcome you back soon!Kind regards,Chloe

6/10 - 괜찮아요

Erika

별로예요: 직원 및 서비스
The hotel was just okay! Very small rooms
2024년 4월에 2박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Erika,Thank you for leaving us a review. In regards to the rooms, they are advertised as cosy and compact hence the size.Aside from this we sincerely hope you enjoyed your stay!Kind regards,Chloe

8/10 - 좋아요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are amazing! Challenge with the property for longer stays is that there is NO closet in the rooms, rather you have hooks on the walls which isn’t the best for any stay longer than 3 or 4 days. It’s impossible to stay organized in a room the size of a postage stamp.
2024년 4월에 14박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Debra,Thank you for your feedback! We're thrilled you found our staff amazing. We understand the lack of closet space can be challenging for longer stays, and we apologize for any inconvenience. . We appreciate your input and hope to welcome you back for a better experience!Kind regards,Chloe

8/10 - 좋아요

Vaishaliben

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was pretty clean and decent hotel close to subway and restaurants. Staff was nice and welcoming. The only thing was they didn’t provide cattle in the room so had to pay to get coffee or hot water. Overall pretty safe and comfortable stay
2024년 4월에 1박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Vaishaliben,Thank you for your review! We're pleased you found our hotel clean, convenient, and welcoming. Your feedback will help us improve our amenities. We're glad you felt safe and comfortable during your stay. We hope to see you again soon!Kind regards,Chloe

8/10 - 좋아요

Sara Janina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
-
2024년 4월에 3박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Sara,Thank you for leaving us with a good rating!Kind regards,Chloe

8/10 - 좋아요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice for the price, rooms are very small. We were under the reception area so could hear chairs moving most of night. Stuff was very friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Debra,Thank you for your feedback! We're glad you found the price reasonable and appreciated our friendly, helpful staff. We apologize for the noise disturbance from the reception area, however we hope to welcome you back soon for a more comfortable stay!Kind regards,Chloe

10/10 - 훌륭해요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Phil,Thank you for leaving us a great rating!We hope to welcome you again in the future.Kind regards,Chloe

10/10 - 훌륭해요

Christoph Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nahe der U-Bahn Station East Court
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 17일
Dear Christoph Michael,Thank you for taking the time to leave a review. We are glad to hear that you enjoyed the convenient location of our hotel.We look forward to hopefully welcoming you again in the future.Kind regards,Chloe

10/10 - 훌륭해요

Ngofah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Already answered in previous question.
2024년 4월에 6박 숙박함
답변 제공: Chloe 님, 2024년 4월 17일
Dear Ngofah,Thank you for leaving us a great review.We look forward to welcoming you again in the future.Kind regards,Chloe

6/10 - 괜찮아요

PINKI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Staff and cute cozy property
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 17일
Hi Pinki,Thank you for leaving such a positive review! We are glad to hear that you had a great experience with our staff and enjoyed our property.We look forward to welcoming you back in the future at our hotel.Kind regards,Chloe

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We feel very fortunate that we booked this room! We had never been to London before, so completely lucked out. The only thing that we would have changed was the taxi from the train station. We could have easily gotten on the tube and saved $50. The place was new, clean, friendly. Thank you
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 17일
Dear Patrick,Thank you for taking the time to leave us a review. We're glad that you had such a great stay with us out Point A and we satisfied your needs and you enjoyed your first time in London!We hope to welcome you back again in the future.Kind regards,Chloe

10/10 - 훌륭해요

Alina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the room was small, but it was convenient for the short stay. The staff is nice and comprehensive. The break is good! And the ladies serving it are very nice, especially Nadia. Thank you very much :)
2024년 4월에 3박 숙박함
답변 제공: Chloe 님, 2024년 4월 11일
Dear Alina,Thank you for leaving such a great review! We are glad to hear that you enjoyed your stay with us and had a great experience with our staff, especially Nadia. Customer satisfaction is important to us so we are glad your experience was satisfactory.We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were pleasantly surprised at how nice the hotel was.Room was “cosy “, small but clean/comfortable bed/good ablutions. Breakfast was really good value for money.We liked the Point A a lot!Thanks
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 11일
Dear Christopher,Thank you for taking the time to leave us a review. We're glad you enjoyed your stay with us and enjoyed the breakfast options! We hope to welcome you again soon. Kind regards,Chloe

8/10 - 좋아요

Philipp Gerschon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice little hotel close to Earls Court. A little disappointing to find a long blond hair on a pillow in the bed, but other than that clean. Staff very helpful and nice. A big tesco not far from the hotel was also a big plus.
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 11일
Dear Philipp,Thank you for taking the time to leave us feedback. We are glad to hear that you enjoyed your stay with us at Point A. We apologise for the pillow and this will be passed onto the housekeeping team, but we are glad to hear that this didn't affect your entire stay.We look forward to hopefully welcoming you to our hotel again in the future.Kind regards,Chloe

8/10 - 좋아요

Rita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura carinissima,vicina ad una stazione e con diversi localini dove poter cenare,quartiere molto sicuro.Le camere sono nuove,piccoline ma aveva tutto il necessario,l unica cosa,le finestre non si possono aprire e la temperatura della camera non si poteva cambiare,veniva spenta,colazione perfetta per noi,ma solo dolce,con yogurt cereali frutta croissant,personale sempre sorridente e gentile
2024년 4월에 2박 숙박함
답변 제공: Chloe 님, 2024년 4월 10일
Dear Rita, Thank you for taking the time to leave us such great feedback. We are extremely happy to hear that you enjoyed your stay with us at Point A Hotel. We hope to welcome you again in the future!Kind regards,Chloe

8/10 - 좋아요

Dee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Chloe 님, 2024년 4월 11일
Dear Dee,Thank you for taking your time to leave a review. We look forward to having you stay with us again in the future.Kind regards,Chloe

8/10 - 좋아요

Horst

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zentral Gelegen Unterkunft. Von der nahegelegenen U-Bahn Station sind fast alle Sehenswürdigkeiten und der Flughafen ohne Umsteigen zu erreichen. Das Hotel macht einen sauberen Eindruck das Frühstück war erstaunlich vielfältig und gesund. Bei der Zimmerwahl aufpassen: Es gibt Zimmer ohne Fenster !
2024년 4월에 4박 숙박함
답변 제공: Chloe 님, 2024년 4월 10일
Dear Horst,Thank you for taking your time to leave us great feedback. We value your opinions and feedback! We are glad to hear that you enjoyed our convenient location and enjoyed the breakfast we had to offer.We look forward to having you again in the future.Kind regards,Chloe

6/10 - 괜찮아요

Simon Sandager

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
We had mold in the bathroom and our room wasnt really clean. But atleast we could borrow an adapter and have a soft pillow
2024년 4월에 4박 숙박함
답변 제공: Front desk 님, 2024년 4월 9일
Dear Thank you for sharing your experience with us. We apologize for the inconvenience. We take hygiene seriously and will address these issues promptly with our housekeeping team to ensure a more pleasant stay for our guests in the future. We're glad you found our adapter service helpful and enjoyed the comfort of our soft pillows. Your feedback is important to us, and we appreciate your understanding.Kind regards,Front desk

6/10 - 괜찮아요

Anindya

연인과의 여행
별로예요: 편의 시설/서비스
The room is extra tiny small and you can end up having back pain for not moving enough inside the room. They clean once in three days for environment concerns. I can understand that washing towel takes a lot of water which is environmental concern. But that doesn’t mean you will clean the rooms once in three days. Please don’t greenwash the climate issue
2024년 3월에 5박 숙박함
답변 제공: Front desk 님, 2024년 4월 9일
Dear Anindya ,Thank you for your feedback. We apologize for any discomfort caused by the size of the room. We understand your concerns regarding cleaning frequency and its impact on the environment. While we aim to prioritize sustainability by cleaning rooms every three days, we acknowledge your point about maintaining guest comfort. Your insights are valuable, and we appreciate your understanding.Kind regards, Front desk

4/10 - 별로예요

Wilhelm

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very very little.They clean up the room only every three days. By the breakfast the most things are all days the same.Something you can never find on the Buffets like for example ham or sausages.The bed was not big enough for to people.
2024년 3월에 5박 숙박함
답변 제공: Front Desk 님, 2024년 4월 4일
Dear Wilhelm, Thank you for your honest review. We apologize for the inconvenience during your stay and that Point A Kensington did not meet your expectations.We hope to have the opportunity to host you again. Kind regards,Front Desk

8/10 - 좋아요

Asheem

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
its was a nice experience
2024년 3월에 1박 숙박함
답변 제공: Chloe 님, 2024년 4월 4일
Dear Asheem,Thank you for leaving positive feedback, your feedback is important to us. We are happy to hear that you had a nice experience with us.We look forward to welcoming you again in the future.Kind regards,Chloe

10/10 - 훌륭해요

Aideen

2024년 3월에 3박 숙박함
답변 제공: Chloe 님, 2024년 4월 23일
Dear Aideen,Thank you for leaving us a good rating! Hopefully we can welcome you again in the future.Kind regards,Chloe

8/10 - 좋아요

Annica Margaretha

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Loistava sijainti! Huone rempattu ja mukava, vaikka olikin todella pieni. Miinus siitä, ettei missään vaiheessa siivottu tai edes tyhjennetty roskakoreja. Aamiainen ok, mutta olisi voinut olla monipuolisempi. Sijainnin ja yleisesti saadun kokemuksen perusteella voi todellakin suositella kuitenkin!
2024년 3월에 3박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear Annica,Thank you for sharing your experience with us following your recent stay at our hotel. We are delighted to hear that you had an enjoyable time with us and that you found our location to be convenient and our room comfortable despite its size.Your feedback regarding the cleanliness of the trash cans and the variety of breakfast options has been duly noted. We apologize for any inconvenience this may have caused during your stay. Rest assured, we are continuously working to improve our services and offerings based on valuable feedback like yours.We truly appreciate your recommendation and are thrilled that you had a positive overall experience at our hotel. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit to the area.Kind regards,Afiifa

8/10 - 좋아요

Trevor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe area close to earls court station. Didn’t like how small the rooms were. Left feeling very cramped and the room could be quite noisy with other guests opening/closing doors as well as walking by. Limited sockets for charging phones/devices etc. Otherwise the staff was very friendly
2024년 3월에 5박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear Trevor,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the safe and convenient location of our hotel near Earl's Court station, as well as our friendly staff.Regarding the limited sockets for charging devices, we appreciate your feedback and will look into ways to address this to enhance the convenience of our guests.Thank you once again for your valuable input, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Afiifa

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir waren zufrieden. Sauber, Zimmer sehr klein aber modern und angenehm. Transfer vom Flughafen ins Hotel für Neulinge umständlich bei ca. 60 Min und Umsteigen mit der Bahn.
2024년 3월에 3박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear Peter,Thank you for sharing your experience. We're glad to hear you found the rooms clean, modern, and pleasant.Kind regards,Afiifa

10/10 - 훌륭해요

Paul

가족 여행
The staff are wonderful. Joann was always prompt to answer our questions before we arrived. Once there they greeted us with a very friendly hello, and made sure our stay was perfect. We opted for a small room without much in the way of amenities, because we’re there to travel and see things. It had what we needed, it was clean, and everything worked perfectly. The breakfast is great, and they make great coffee and cappuccinos. A great stay and we’d definitely use them again.
2024년 3월에 5박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear PaulThank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us at [Hotel Name].It brings us immense joy to know that our staff, especially Joanna, provided you with exceptional service from the moment you inquired about your stay to the time you checked out. We take great pride in ensuring that each guest feels welcomed and valued, and we're delighted that you felt this warmth and hospitality during your time with us.We're glad that you found your room to be clean, comfortable, and equipped with everything you needed for your travels. Our aim is to provide a hassle-free experience for our guests, and we're thrilled that we succeeded in meeting your expectations.It's wonderful to hear that you enjoyed our breakfast offerings and that you appreciated the quality of our coffee and cappuccinos. We believe that starting the day with a delicious meal and a great cup of coffee sets the tone for a fantastic day of exploration and adventure.We can't thank you enough for choosing to stay with us and for sharing your positive feedback. Your kind words mean the world to us, and we're honored to have had the opportunity to host you. We look forward to welcoming you back for another great stay in the future!Kind regards,Afiifa

8/10 - 좋아요

Stefan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel ist genau so wie es im Vorfeld beschrieben wurde. Unser Zimmer war schon recht klein. Aber das wussten wir. Trotzdem muss man sagen, das Preis- Leistungsverhältnis stimmte für unsere Zwecke einfach. Freunliches Personal. Sauberkeit war gut. Frühstück war OK. Gute Verkehrsanbindung. Wir haben uns wohlgefühlt.
2024년 3월에 3박 숙박함
답변 제공: Chloe 님, 2024년 3월 31일
Thank you for your feedback! We're pleased to hear that our hotel met your expectations and that you found the price-performance ratio suitable for your needs. Additionally, we're glad that our convenient transportation connections added to your positive experience. We're delighted that you felt comfortable during your stay with us, and we hope to have the pleasure of welcoming you back in the future!Kind regards,Chloe

6/10 - 괜찮아요

Yesenia

별로예요: 숙박 시설 상태 및 시설
The room was not as clean and tidy as expected for a hotel.
2024년 3월에 2박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear Yesenia,Thank you for your feedback.We apologize for any inconvenience caused.Kind regards,Afiifa

6/10 - 괜찮아요

Philippe 님, Aÿ-Champagne

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un hôtel propre, des chambres modernes, petites mais c’est assez classique dans Londres - des prix très compétitifs. Par contre, un aspect négatif et non des moindres: vaut mieux prévoir des boules Quiez pr mieux dormir: les chambres sont certes calmes mais il y a de très longs sifflements stridents et répétitifs contre lesquels la direction semblait désemparée.
2024년 3월에 2박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear Philippe,Thank you for your review of our property.Kind regards,Afiifa

4/10 - 별로예요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ich muss sagen die Ankunft war etwas holprig wir hatten laut Buchungsseite mit Fenster gebucht haben aber ein „Skyline“ Zimmer bekommen dies war im Keller und man hatte nur ein kleines Dachluken Fenster was für Skyline stehen soll! Haben uns beschwert und ein anderes Zimmer erhalten nach etwas hin und her, dies wurde uns aber nur für 3 von 4 Tagen zugesichert und wir sollten doch am Tag vor Umstellung nochmal zur Rezeption kommen also nicht so Service freundlich. Das Zimmer selber war klein aber akzeptable für Preis und Lage in London! Im Zimmer selber waren aber im Abfluss so viele Haare das dieser ganz schlecht abfließen konnte war am ersten Tag noch ertragbar weil es ja hieß es kommt jeden Tag der Zimmer Service, wir sollen nur Nix rum liegen lassen weil die würden Nix anfassen wo unsere Sachen liegen, heißt es liegt etwas auf dem Bett dann wird das Bett nicht gemacht! Zum Schluss war in den 4 Tagen, nicht ein einziges Mal der Zimmerservice in unserem Zimmer er war vorhanden aber es war niemand zu sprechen! Am Tag an dem unser Zimmer wieder getauscht werden sollte waren wir abends bei der Rezeption die sagten wir sollen morgen früh sprechen und wollten uns abwimmeln. Wir sagten den Mitarbeitern das wir sehr früh das Hotel verlassen würden wegen eines Tagesausfluges, und auf einmal war es doch gleich möglich uns zuzusichern das wir das immer behalten können. War lustig jedesmal wenn wir Kontakt mit der Rezeption hatten waren erstmal unsere Karten gesperrt!
2024년 3월에 4박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear Thomas,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We genuinely tried our best to address your concerns and ensure your comfort, but it's clear we fell short of your expectations. We hope you'll give us another chance to provide you with a more satisfactory experience in the future.Kind regards,Afiifa

8/10 - 좋아요

Emma

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Chloe 님, 2024년 3월 31일
Thank you for leaving a generous rating! We look forward to welcoming you again in the future.Kind regards,Chloe

6/10 - 괜찮아요

Mandy

좋아요: 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear Mandy,Thank you for the review.Kind regards,Afiifa

10/10 - 훌륭해요

Fabienne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service, amazing breakfast, nice coffee, clean room TV
2024년 3월에 3박 숙박함
답변 제공: Chloe 님, 2024년 3월 31일
Thank you for your kind words! We're delighted that you had such a positive stay with us. We look forward to welcoming you back again soon for another enjoyable visit!Kind regards,Chloe

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Chloe 님, 2024년 3월 31일
Thank you for your 5 out of 5 review! We look forward to having you again in the future.Kind regards,Chloe

8/10 - 좋아요

Deniz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Unterkunft ist in einer sehr guten Lage (Earls Court ist nur wenige Fußminuten entfernt). Von dort kommt man überall gut hin. Ebenso ist ein riesiger Tesco um die Ecke, bei dem man alles bekommt. Das Zimmer ist sehr klein, hat aber alles, was man braucht (Bett, TV und Bad). Was mir gefehlt hat, war ein Wasserkocher, damit man sich morgens und abends einen Tee oder so machen kann. Die positiven Dinge überwiegen aber deutlich!
2024년 3월에 4박 숙박함
답변 제공: Chloe 님, 2024년 3월 31일
Thank you for taking the time to share your experience! We're thrilled to hear that you found our accommodation to be in a great location, with convenient access to Earls Court and nearby amenities like Tesco. We're glad that you found the room to have all the essentials, although we apologise for the absence of a kettle for making tea or coffee. Your feedback is invaluable to us as we strive to enhance our guests' experiences, and we're delighted that the positives outweighed any negatives for you. We hope to have the pleasure of welcoming you back again soon!Kind regards,Chloe

8/10 - 좋아요

ALISON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near underground and restaurants. Rooms and toilet cubicles smaller than expected. There should be coffee / tea in rooms. There should be hand towels and should not have to request fresh towels every day. Staff were kind and helpful.
2024년 3월에 4박 숙박함
답변 제공: Chloe 님, 2024년 3월 31일
Thank you for sharing your feedback! We're delighted to hear that you appreciated our convenient location near the underground and restaurants, as well as our attentive and helpful staff. Your comments regarding amenities have been duly noted, and we'll certainly take them into consideration as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Kris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and very friendly staff
2024년 2월에 1박 숙박함
답변 제공: afiifa 님, 2024년 3월 8일
Dear Kris,Thank you for your amazing feedback on our property.We hope you come back soon.Kind regards,Afiifa

8/10 - 좋아요

Jonathan Josef

2023년 12월에 4박 숙박함
답변 제공: Chloe 님, 2024년 3월 6일
Thank you very much for your feedback!We hope to welcome you back soon.Kind regards,Chloe

8/10 - 좋아요

Jérémy

2024년 2월에 6박 숙박함
답변 제공: Chloe 님, 2024년 3월 6일
Thank you very much for your feedback!We hope to welcome you back soon.Kind regards,Chloe

10/10 - 훌륭해요

Helena Jayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful time at Point A, Kensington. The staff were so friendly and accommodating to my two older parents. The breakfast was first class and the room was perfect for a stay in London.
2024년 2월에 3박 숙박함
답변 제공: Chloe 님, 2024년 3월 6일
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you and your parents enjoyed your stay at Point A, Kensington. It's fantastic to know that our staff made your stay pleasant and that you found our breakfast and accommodations to your liking. We hope to have the pleasure of hosting you and your family again soon!Kind regards,Chloe

8/10 - 좋아요

Adrienne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Front desk 님, 2024년 2월 28일
Dear Adrienne, Thank you for choosing us and for sharing your experience. We're glad you enjoyed your stay. We look forward to welcoming you back.Kind regards,Front desk

8/10 - 좋아요

Marco

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Goed degelijk stil hotel met een goed ontbijt.
2024년 2월에 3박 숙박함
답변 제공: Joanna 님, 2024년 2월 28일
Dear Marco,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be a solid and quiet retreat during your stay. It's wonderful to know that you enjoyed our breakfast offerings as well.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another peaceful stay in the future.Kind regards,Joanna

4/10 - 별로예요

Anna Catharina Birgitta

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They only made our bed once during our 6 days stay. They did not empty our trash once. We got the wrong room, munch smäller than what we had booked.
2024년 2월에 5박 숙박함
답변 제공: host 님, 2024년 4월 1일
Dear Anna,Thank you for sharing your feedback with us.Regarding the housekeeping services, we apologize for not meeting your expectations. Our standard policy is to clean the rooms after every 3 nights of consecutive stay, however, we understand that your expectations were not met in this regard. As for the room type, we allocate rooms based on the travel agency and we can not make any errors in that regard.Please know that your feedback is invaluable to us, and we will use it to improve our services and ensure a more seamless experience for our guests. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,Afiifa

6/10 - 괜찮아요

Andrea

연인과의 여행
좋아요: 직원 및 서비스
Die Zimmer sind sehr klein und das Bett mit 140 cm Breite sehr schmal.
2024년 2월에 3박 숙박함
답변 제공: Front desk 님, 2024년 2월 28일
Dear Andrea,Thank you for taking the time to share your feedback with us. We're sorry to hear that you found the rooms to be small and the bed width to be narrow during your stay.Your comments are valuable to us, and we will consider them as we strive to improve our guest experience. We appreciate your honest feedback and hope to have the opportunity to better accommodate you in the future.Kind regards,Front desk