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코브 세인트 마틴스 여행 후기

4 out of 5
코브 세인트 마틴스
Apartments 1-9, 15 Slingsby Place, London, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 113개 이용 후기 중 67개" "
평점 8 - 좋아요. 113개 이용 후기 중 27개" "
평점 6 - 괜찮아요. 113개 이용 후기 중 8개" "
평점 4 - 별로예요. 113개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 113개 이용 후기 중 6개" "

8.8/10

청결 상태

8.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Jihye

가족 여행
별로예요: 객실의 편안함
교통 주요 스팟 접근성 좋지만 매우 시끄러움
2023년 7월에 4박 숙박함
답변 제공: Cove St Martin`s 님, 2023년 7월 31일
Dear Jihye, thank you for taking the time to review your recent stay with us. We're glad to hear that you found the access to the main attractions convenient during your stay. However, we deeply regret that you experienced noise-related issues, and we apologize for any inconvenience caused. We hope to welcome you back soon for another experience. Best wishes, Gabi & team

10/10 - 훌륭해요

Kathy

2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Raul 님, New York

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great location. Excellent space. Bed was superb
2024년 2월에 3박 숙박함
답변 제공: Cove St Martin`s 님, 2024년 2월 18일
Dear Raul, thank you for reviewing your stay. We are beyond delighted to know you enjoyed all aspects of your time with us and look forward to welcoming you back next time you are in town. Best wishes, Gabi & Team

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 8박 숙박함

8/10 - 좋아요

Cathryn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like that I had to go to another property to pick up keys. It would be very easy to have a set up similar to the Arne street location for key pickup. The pull out couch mattress was very thin and you could easily feel the springs. Layout was of apartment was very good. Wifi was spotty. Water from the shower got on the floor very easily and there needs to be a fan in the bathroom. Balcony was great.
2023년 12월에 8박 숙박함
답변 제공: Montserrat 님, 2024년 1월 11일
Hi Cathryn,Thank you for taking the time to share your feedback. We appreciate your positive ratings and are delighted to hear that you had an overall good experience during your stay.Unfortunately, we don't have permission to place a key safe in St Martins yet but we are trying very hard to change that. We're thrilled that you enjoyed the layout and design of the apartment.Thank you once again for choosing COVE St Martins and we look forward to welcoming you back for another enjoyable stay.Warm wishes, Montserrat & The COVE Team

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Montserrat 님, 2024년 1월 8일
Dear Mark, Thank you for taking the time to complete our survey about your stay at Cove St Martins, we really appreciate the review! We are glad that you chose us for your stay in London and hope you enjoyed your time in London. Thank you once again for choosing us for your stay in London and I hope we can see you again in the near future. The team and I wish wish you a great year ahead! Thank you, The Cove Team

8/10 - 좋아요

MARIKO

2023년 12월에 1박 숙박함
답변 제공: Montserrat 님, 2024년 1월 8일
Dear Mariko,Thank you for taking the time to complete our survey about your stay at Cove St Martins, we really appreciate the review! We are glad that you chose us for your stay in London and hope you enjoyed your time in London. Thank you once again for choosing us for your stay in London and I hope we can see you again in the near future. The team and I wish wish you a great year ahead! Thank you, The Cove Team

10/10 - 훌륭해요

Sangita

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Joanne

가족 여행
좋아요: 청결 상태, 객실의 편안함
Perfect London stay
We had a fantastic stay at this apartment, the location is central, just a few minutes walk from Covent Garden. Communication re check in/key pick up was clear and we had no problem collecting the key and finding the apartment. Spotlessly clean. Would highly recommend.
2023년 12월에 2박 숙박함
답변 제공: Montserrat 님, 2023년 12월 20일
Dear Joanne,We are delighted that you enjoyed your stay at Cove St Martins and liked the apartment and the beautiful neighborhood of Covent Garden!We are most grateful for your words and review.We wish you a lovely Christmas ahead.Thank you,Montserrat & The Cove Team

10/10 - 훌륭해요

Andreas

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top Lage, sehr Zentrumsnah, sehr hilfsbereites Personal (Kommunikation via Telefon oder eMail), einfaches Self-Check-in und -out, optimal für einen Städtetrip
2023년 11월에 4박 숙박함
답변 제공: Montserrat 님, 2023년 12월 11일
Dear Andreas,Thank you so much for taking the time to review our property, we really appreciate it.We are happy that you enjoyed your stay with us and we are looking forward seeing you in the near future.Thank you,Montserrat & Saco Holborn Team

2/10 - 너무 별로예요

Mucahit

가족 여행
별로예요: 청결 상태
-apartment was not clean -check-in experience was a nightmare -the facility was not clean, there was garbage on the floor, the beds were like junk -there was a mouse (real mouse) in the apartment, they catch it at the 3rd day -location of facility is super, apartment is big enough for 6-7 but service quality was extremely low
2023년 11월에 7박 숙박함
답변 제공: Montserrat 님, 2023년 11월 27일
Dear Mucahit,We would like to thank you for taking the time to review our Cove St Martin's property.We are glad to read that you enjoyed the apartment and liked the beautiful neighborhood of Covent Garden.I apologize for the poor welcome you received, I can assure you this is not our usual standard. Unfortunately, it was an extremely busy day of departures for our Housekeeping team and they were behind their schedule, hence why your apartment was not cleaned when you arrived but that was quickly rectified and I hope you could enjoyed the remaining of your stay.Thank you for choosing us for your stay in London and I hope this unusual start doesn't deter you from staying with us again in the near future.Sincerely,Montserrat

10/10 - 훌륭해요

Lucas

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the property was fantastic. Location, checkin/out process, safety, cleanliness The bed was slightly over used and the toilet bowl was slightly loose at unit on 4th floor. The windows self locks at a certain time at night which was a bit strange but then is accessible in the morning.
2023년 11월에 3박 숙박함
답변 제공: Josh & The COVE Team 님, 2023년 11월 15일
Hey Lucas, Thanks for showing us some love, we're glad you enjoyed your stay at COVE St Martins. From our soulful hospitality to our ultra-comfy apartments in an ideal location, we can't wait to host you again! Appreciate you for letting us know about the bed and toilet bowl, we have actioned this with maintenance for the next guest.

8/10 - 좋아요

Stephen

2023년 10월에 3박 숙박함
답변 제공: Josh & The COVE Team 님, 2023년 11월 15일
Thank you for staying with us Stephen, we hope to see you again soon!

10/10 - 훌륭해요

Noemi

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was great. It was clean, spacious and communication was never an issue. The location was perfect…close to restaurants, shopping and pubs. We only had a few small issues such as the wifi being inconsistent despite managements efforts to fix. Also, it can be a little bit loud at night on the weekends. Overall, a great place and one I highly recommend. We can’t wait to go back.
2023년 9월에 7박 숙박함
답변 제공: Josh 님, 2023년 10월 25일
Hi Noemi, Thanks for sharing your experience with us. From our spacious apartments to our soulful hospitality, I'm glad you got to experience what we're all about. Appreciate the love and we hope to see you again soon!

10/10 - 훌륭해요

Laurie

가족 여행
Great location! Property is very nice.
2023년 9월에 3박 숙박함
답변 제공: Cove St Martin`s 님, 2023년 9월 7일
Dear Laurie, thank you for taking the time to review your recent stay with us. We are delighted to know you enjoyed all aspects of your stay, especially the location of our property. We look forward to welcoming you back soon. Best wishes, Gabi & Team

10/10 - 훌륭해요

Liz

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The lack of communication and response from the team.
2023년 8월에 16박 숙박함
답변 제공: Cove St Martin`s 님, 2023년 9월 7일
Dear Liz, thank you for taking the time to review your recent stay in Cove St Martins. We are thrilled to learn you had a positive stay with us, however we do apologise for any miscommunication we have had during your stay and this will be forward to the team to work on improvements. We would love to welcome you back next time you are in London. Best wishes, Gabi & Team

8/10 - 좋아요

William

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
The location is great, with restaurants, shopping, and theater all close by. The accommodations are spacious. But it just wasn't clean. We considered buying a Hoover and some Lysol to clean it up. Requests for a cleaning went nowhere.
2023년 7월에 4박 숙박함
답변 제공: Cove St Martins 님, 2023년 8월 25일
Dear William, thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our location convenient and enjoyed the nearby attractions. We apologize, however, for any inconvenience you experienced with the cleanliness of your accommodations. We hope to welcoming you back next time you are in London. Best wishes, Gabi & Team

8/10 - 좋아요

Braden

좋아요: 청결 상태
2023년 8월에 7박 숙박함
답변 제공: Cove St Martins 님, 2023년 8월 23일
Dear Braden,Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to know that you had a great experience. We look forward to welcoming you back soon for another exceptional stay!Best wishes,Gabi & Team

4/10 - 별로예요

Angie

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Cant fault the location and space but other than that service was almost non-existent. We had to call multiple times and wait days for any requests as there are no staff onsite. Even the requests we had put in prior to check in and were assured of were not provided. Disappointing.
2023년 6월에 2박 숙박함
답변 제공: Cove St Martins 님, 2023년 6월 30일
Dear Angie, thank you for taking the time to review your recent stay with us. I am sorry to learn there were a few communication issues with our team and this will be shared with them to make sure we improve our service as this is not our standard. We would love to welcoming you back for a better experience. Best wishes, Gabi & Team

6/10 - 괜찮아요

Trine

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Rigtig god lokation og fin stor lejlighed. Lille og dårlig sovesofa i stuen. Dage med kun koldt vand på badeværelset.
2023년 6월에 3박 숙박함
답변 제공: Cove St Martin`s 님, 2023년 6월 30일
Dear Trine, many thanks for taking the time to review your recent stay in Cove St Martins. We are happy to know you enjoyed your stay, especially the location and the space. We appreciate your feedback about the sofa bed and we will work on improvements. We look forward to welcoming you back soon. Best wishes, Gabi & Team

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 8박 숙박함
답변 제공: Cove St Martin`s 님, 2023년 6월 30일
Dear Donna, many thanks for taking the time to review your recent stay in Cove St Martins. We are thrilled to know you enjoyed all aspects of your stay. We look forward to welcoming you back soon for another great experience. Best wishes, Gabi & Team

10/10 - 훌륭해요

Cindy

Great in room amenities. Loved having a washer and dryer
2023년 5월에 2박 숙박함
답변 제공: Cove St Martins 님, 2023년 5월 12일
Dear Cindy,Many thanks for taking the time to review your recent stay in Cove Arne Street. We are thrilled to know you enjoyed all aspects of your stay. We look forward to welcoming you back soon for another great experience.Best wishes,Gabi & Team

10/10 - 훌륭해요

Ssuan

가족 여행
좋아요: 청결 상태, 객실의 편안함
Clean and comfortable accommodations
We stayed in a three bedroom apartment which was perfect for our family trip with the grandparents. The apartment was clean and comfortable. We loved having the kitchen and living area for our group of 7. It made our trip a lot more relaxed and enjoyable. There are lots of restaurants in walking distance. It’s also easy walking distance to multiple tube stations to take you anywhere you want to go in London! We liked because so close to the theatres as well. It made me wish we had booked more shows! This apartment truly made our time in London more enjoyable!
2023년 4월에 5박 숙박함
답변 제공: Cove St Martins 님, 2023년 4월 10일
Dear Ssuan,Many thanks for taking the time to review your recent stay in Cove St Martins. We are delighted to know you enjoyed all aspects of your stay, especially the location of the property. We look forward to welcoming you back again soon for another great experience.Best wishes,Gabi & Cove team

2/10 - 너무 별로예요

tina

2023년 3월에 7박 숙박함
답변 제공: Cove St Martins 님, 2023년 4월 10일
Dear Tina,Thank you for taking the time to review your stay in Cove St Martins. I am disappointed to know your stay did not meet your expectations. We look forward to welcoming you back for a better experience.Best wishes,Gabi & Cove team

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location. Apartment was well designed, comfortable and had everything we needed. Had an issue with shower drain which was repaired immediately. Would absolutely stay here again.
2023년 3월에 4박 숙박함
답변 제공: Ralston 님, 2023년 3월 9일
Dear Shannon, Thank you for taking the time to share your thoughts about your experience with us. We appreciate your comments and are happy that you have enjoyed your stay at Cove St Martins. We hope to welcome you back sometime again in the future. Kind RegardsRalston & The Cove Team

10/10 - 훌륭해요

Gemma

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Cove St Martins was situated in a fabulous place in Covent garden. Bills is literally downstairs and serve lovely food. We had breakfast which was amazing. A very short walk from leister square tube station and surrounded by fabulous cafes, bars and shops as well as being just a few minutes walk from the royal opera house and the covernt garden markets and stores. The apartment was clean and well presented. I used the contact number and was helped immediately with my enquiry. I would absolutely book again.
2023년 2월에 1박 숙박함
답변 제공: Cove St Martin`s 님, 2023년 2월 21일
Dear Gemma,Thank you for taking the time to review your recent stay in Cove St Martins.We are delighted to know you enjoyed all aspects of your stay, especially the comfort and location of the property. We look forward to welcoming you back in the near future for another great experience.Best wishes,Gabi & Cove team

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property can be summed up in one word: location. It's in the centre of the theatre district and major theatres are less than a five minutes' walk away. There are many restaurant options everywhere around and Tesco Express stores (we ate breakfast in, generally) are equally close. It must be said that there were a couple of issues when we checked in; due to our having to take a later flight, we checked in on the second day of our booking, but even so, when we arrived, the room had not been cleaned. To make things worse, the wifi was not working. A phone call for each problem was all that was needed, however: while we went out for dinner, housekeeping came in and cleaned the room and we were given the wifi password for the room next door and we "piggybacked" on them for the rest of the week with no problem. Staff were very apologetic and helpful. The apartment (we were in #2) is comfortable and functional, with lots of natural light, and the appliances (washer/dryer, oven and stove, dishwasher work well, although not intuitively for North Americans. (Don't bother with the dryer, as it doesn't do a very good job - use the large drying rack supplied instead). We were extremely happy with Cove St. Martin's and would highly recommend it.
2023년 1월에 10박 숙박함
답변 제공: Ralston 님, 2023년 1월 26일
Thank you Daniel for choosing Cove St Martins for your recent stay in London. We are really sorry for the issues you faced with the apartment clean and the WiFi issue. We are glad that you had an enjoyable stay and look forward to welcoming you again in the future.Kind RegardsThe Cove Team

6/10 - 괜찮아요

Ricardo

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Razoável
O check in muito complicado, muito barulho o que atrapalhava para descansar, porém cama boa
2022년 12월에 3박 숙박함
답변 제공: Cove St Martins 님, 2022년 12월 26일
Olá Ricardo,Obrigada por separar um tempo para revisar a sua estadia conosco. Ficamos felizes em saber que você apreciou o conforto da propriedade. O seu feedback é muito importante e nós iremos trabalhar para melhorar na comunicação com nossos hóspedes. Esperamos recebê-lo novamente para uma outra experiência. Atenciosamente, Gabi & time Cove

8/10 - 좋아요

Jeanie

8/10 - 좋아요

Victoria

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great apartment and set up. Very centrally located. It would have been helpful to know there was onsite construction and that the key had to be collected from another relocation a few blocks away. The key was not there and I spend 30 minutes talking to people to get access after 14 hours of traveling. Quick to resolve but frustrating
2022년 11월에 7박 숙박함
답변 제공: Gabi 님, 2022년 12월 12일
Dear Victoria, thank you for taking the time to review your recent stay in St Martins. We are happy to learn you enjoyed our location. We apologise for the miscommunication and we will work on the areas we are lacking on. We are looking forward to welcoming you back again in the future. Best wishes, Gabi & Cove team

8/10 - 좋아요

Bichloan

좋아요: 청결 상태
Great location!
Very nice central location - everything to see is right below the flat! The flat was clean, tidy, and Cove St Martin tried to accommodate all of our requests. Thank you! The only drawback would be that the beds are uncomfortable.
2022년 11월에 2박 숙박함
답변 제공: Ralston Pereira 님, 2022년 11월 29일
Dear Bichloan, thank you for choosing Cove St Martins for your stay in London and for the time taken to provide us feedback. We are happy that you liked the location and it cleanliness. We are sorry about the experience with the bed and we will take action on this.Kind RegardsRalston

8/10 - 좋아요

Chris

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property was great. Location was perfect and rare to find a 3 bedroom apartment. Really pleased overall. One issue was the windows and doors that lead to the balcony that stretches the length of the apartment. The doors did not fit properly and therefore let in noise and draft. I would have expected quality fitted doors and windows and not have a 1 inch gap at the top or bottom....i would stay again but would expect there to not be issues again
답변 제공: St Martins 님, 2022년 11월 6일
Dear, Chris, Thank you for taking the time to review your recent stay at Cove St Martins. We are pleased that you enjoyed all the aspects of your stay. We always appreciate a guest's feedback as it allows us the opportunity to improve on the areas we are lacking. We hope to welcome you back to the Cove property in the near future. Many thanks Indira & Cove team

8/10 - 좋아요

shane

좋아요: 청결 상태, 객실의 편안함
Birthday treat.
The apartment and the location was superb. The only small niggle is having to go to another property for the keys. I dont understand why a lock box or code could not be at the place we were staying rather than another property. Its not a deal breaker. Im very happy we stayed there and discovered this area.
2022년 10월에 1박 숙박함
답변 제공: St Martins 님, 2022년 10월 16일
Dear Shane, Thank you for taking the time to review your recent stay at Cove St Martins. We always appreciate our guest's feedback as it allows us the opportunity to improve on the areas we are lacking. We look forward to welcoming you back soon. Many thanks Indira& Cove Team

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 4박 숙박함

2/10 - 너무 별로예요

Laura

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great location and lovely spacious apartment. Would definitely stay again!
2022년 8월에 3박 숙박함

4/10 - 별로예요

Rakesh

가족 여행
좋아요: 청결 상태
Inadequate ventilation in the bedroom- no airconditioning, no fan, and a window that has been locked shut. No way for air to move across. Had to sleep with the door open to the hallway and it was still close to 80F in the bedroom. Inadequate towels left in the bathroom. Email to manager never returned. Checkout procedure HIGHLY unclear and appear unsafe.
2022년 6월에 5박 숙박함
답변 제공: Lilian Clarke 님, 2022년 6월 21일
Dear Rakesh Thank you for taking the time to provide feedback on your stay at COVE St. Martins. I am very sorry to hear that your stay did not meet your expectations, it is not the experience we want for our guests. I would like to follow-up on this and will reach out to you further. Best Regards, Lilian

6/10 - 괜찮아요

Giuseppe

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Ottima location per due
Ottima location ma l’appartamento va bene sono per due persone….impossibile dormire in soggiorno… divano letto scomodissimo, finestre senza oscuranti e rumori sotto casa
2022년 6월에 3박 숙박함

6/10 - 괜찮아요

Andrew

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

samir

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great but could be better
Very nicely located. They were very accommodating in allowing us to put our luggage in the apartment as we arrived from the US in the morning. Keep that in mind as there is typically no place to store your luggage if arriving before check in or if your flight is late after check out. Also, you have to walk a couple of blocks to go get your key which is a problem in case you land there with your luggage and you are alone. They should have a lockbox in the same building.
2021년 12월에 1박 숙박함
답변 제공: Josiah 님, 2022년 2월 5일
Dear Guest, Thank you for choosing to stay with us at COVE St Martins and taking the time to provide feedback, we are extremely grateful. It is nice to know that our staff were able to make the check-in process easier for you and that you liked the location. We would love to welcome you back in the near future. Kind Regards, Josiah, Guest Experienced Host.

8/10 - 좋아요

Burt

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an outstanding location. The apartment is comfortable. Communication was poor at first, but improved a great deal after the first day or two of our stay.
2021년 9월에 12박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
Review
Great location, code to locker didn't work had to to call then another vid was given. No where to store luggage
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태
BEWARE
The location is excellent but that is where the positives end. After receiving an email asking me to pick up the keys from a different location I arrived at the property. The front door only opened half way, it was being stopped by the door closure arm above. I didn’t think much of it at the time as I was only booked in for one night. The one bed apartment was a good size although the shower room was very small. The furniture was very budget and poor quality for a 4 star apartment, however the bed was fine. The windows in the living room were locked closed and as there is no air conditioning it got stuffy as I was staying in July. The wood flooring in the hall was scuffed and there was no carpet gripper between the hall and bedroom, leaving frayed carpet edges. The bedroom carpet was also stained and there was mould around the sealant in the shower room and limescale on the fixtures. I had an email the day after checking out to say that I had caused damage to the front door and my credit card had been charged £200. I advised that the door was already damaged on my arrival to which I had a response basically calling me a liar. I am now taking this up with the authorities. I would advise anyone planning on staying at a SACO property to do a thorough video tour to point out any issues that you may be charged for. I travel frequently for work and have never experienced such poor service. This was my first and will definitely be my last stay at a SACO property.
2021년 7월에 1박 숙박함
답변 제공: Mishell 님, 2021년 8월 11일
Dear Guest, Thank you for taking the time to provide feedback on your recent stay at SACO St Martins. I am sorry to learn of the door being broken, the difficulties experienced trying to reach the guests services team. Rest assured I am investigating these issues with the view of further improvements to our guest’s comfort. I do hope these issues have not deterred you from using SACO again. We look forward to the opportunity of welcoming you back to SACO in the near future. Kind Regards, Mishell

10/10 - 훌륭해요

Anil

좋아요: 청결 상태, 객실의 편안함
it took an hour to get access to the apartment
the apartment is fabulous and central. it took an hour to get access to the apartment. communication with reception very poor
2021년 6월에 1박 숙박함
답변 제공: Mishell 님, 2021년 7월 10일
Dear Guest, Thank you for taking the time to provide feedback on your recent stay at SACO Altitude. We are glad you enjoyed your stay with us and that the apartments as well as the location, exceeded your expectations. I am sorry to learn about the difficulties experienced trying to reach the guests services team. Rest assured I am investigating these issues with the view of further improvements to our guest’s comfort. I do hope these issues have not deterred you from using SACO again. We look forward to the opportunity of welcoming you back to SACO in the near future. Kind regards Mishell C

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 12월에 2박 숙박함
답변 제공: Giulia Guest Service Supervisor 님, 2021년 1월 18일
Dear Guest, thanks for your feedback. We are glad that you have enjoyed your stay with us. We look forward to welcoming you in the near future. Best Regards

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 객실의 편안함
London Break
Fantastic location, we had Number 9. Comfy beds, clean throughout, good facilities, I’m not the first to comment the sofas have some stains but not off putting. Definitely recommend and will be going back. Keys collected from another apartment a short walk away via code and lockbox.... I missed the email but after a quick call it was all sorted.
2020년 10월에 2박 숙박함
답변 제공: Giulia, Guest Service Supervisor 님, 2021년 1월 18일
Dear Guest, Thanks for the time to provide your feedback. We are glad that the location and the apartment met your expectations and you had an enjoyable stay. Best Regards,

10/10 - 훌륭해요

simon

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Giulia, Guest Service Supervisor 님, 2021년 1월 18일
Dear Guest, Thanks for the feedback provided. We look forward to welcoming you back soon. Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 객실의 편안함
Really good stay. Stayed with some friends really enjoyed it. Communication was excellent. Definitely looking to stay again!
2020년 10월에 1박 숙박함
답변 제공: Giulia, Guest Service Supervisor 님, 2021년 1월 18일
Dear Guest, Thanks for taking the time to leave your feedback. We are happy you have enjoyed your stay with us and the apartment as well as the customer service met your expectations. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Arlaine

가족 여행
좋아요: 청결 상태, 객실의 편안함
October trip
Really enjoyed our stay, location and facilities were excellent. The apartment we were in was huge and really well equipped. The property manager Roland was really helpful and couldn’t do enough to help us. We would definitely stay here again on our next trip to London!
2020년 10월에 3박 숙박함
답변 제공: Giulia, Guest Service Supervisor 님, 2021년 1월 18일
Dear Guest, Thanks for your feedback. We are happy to hear that you enjoyed the location and the apartment and that Roland went above and beyond in order to assist you. We look forward to welcoming you back in the near future. Best Regards

10/10 - 훌륭해요

Sylvia

가족 여행
좋아요: 청결 상태, 객실의 편안함
Icing on the cake 👍
We had an amazing time and the apartment was the icing on the cake , everything you needed is in the flat. The rooms are so spacious and lush , the bed is so comfy we had a great sleep every night. We felt so safe and happy in the apartment , can’t wait to try out more places within the Saco chain ☺️
2020년 10월에 3박 숙박함
답변 제공: Giulia, Guest Service Supervisor 님, 2021년 1월 18일
Dear Guest, Many Thanks for the feedback provided. We are glad to hear that you were happy about the apartment and you enjoyed your stay with us. We look forward to welcoming you back at SACO inthe near future. Regards