Dear David, Thank you so much for a lovely feedback. We are delighted you had enjoyed your stay and hope to welcome you back again. Warm regards,Alina

Hello Susie,Thank you very much for the lovely feedback. We are delighted to learn that you had a lovely stay and hope to welcome you back. Best regards,Malgosia

Dear Wendy,Thank you for sharing your feedback on your recent stay with us. We are truly sorry to hear you did not have the same great experience a vast majority of our guests do. Crane Court is an unmanned property as stated on Expedia’s website and there is no reception desk per se, therefore this should not have been expected. That said, our team is available 24/7 and you have received an immediate assistance when you contacted us about a stove, which was working perfectly fine, but you were unsure how to switch it on. Check-in time is from 3pm (also indicated on your booking confirmation) as in a majority of service apartments, simply so that our team have sufficient time to provide a full cleaning service between departures and new arrivals. When possible, however, we always facilitate an early check-in or assist with the storage of the luggage.Please kindly note that the complimentary cleaning service in the apartments is provided weekly, not daily, which is clearly indicated on Expedia. Apartments are run differently than hotels, but again – our team would have been happy to assist you had you contacted us. Nonetheless, we are sorry you did not enjoy your stay with us and hope your next London experience will be in a more suited property.Warm regards,Malgosia

Thank you so much, Sheikh for a lovely feedback, We are truly delighted you had enjoyed your stay with us and hope to welcome you back in the near future again.Best,Malgosia

Dear Allan,Thank you so much for taking the time to share your feedback. We are delighted to hear that overall, you have enjoyed your stay with us at Crane Court and that you have found our team gracious and helpful. We have taken your feedback on board and will try to improve our facilities further. Thank you again, Best, Alina

Dear Joel,Thank you vey much for sharing your feedback with us. We are delighted to learn that you had a lovely stay, however, we are sorry to hear about the challenges with the internet. It is not something we have problems with and no other guests have reported this. I am truly sorry about the inconvenience. According to our records, you did not report this issue; we would have contacted our provider right away to check this.Either way, I am truly sorry and thank you for brining this to our attention. We hope this will not deter you from returning to stay with us again,Kind Regards,Malgosia

Hello Kourtny,Thank you very much for taking the time to share your feedback with us. We are delighted you have enjoyed your stay and hope to welcome you back again in the future. Warm regards,Malgosia

Dear Winfield,Thank you for taking the time to share your feedback with us. If there is anything in particular you wish to discuss after your stay, please kindly contact our team.Best regards,Malgosia

Dear guest,Thank you for taking the time to share your feedback with us.We are delighted to learn that you had enjoyed your stay and hope to welcome you back in the future.Kind regards,Malgosia

Dear Denisa,Thank you for taking the time to share your feedback with us.We are delighted you had a great stay with us and hope to welcome you again in the future.Best,Malgosia

Hello Jenny,Thank you for your feedback. We are delighted to read that you had enjoyed your stay and the facilities that we offer. The studio apartment you have been allocated is the same apartment that is shown on Expedia, situated on the ground floor, and the images are true to the product. I am sorry that you felt it wasn't exactly what you had in mind. Still, we hope this will not deter you from coming back in the future. Best,Malgosia

Dear Fred,Thank you very much for sharing your feedback with us. We are delighted that you have had a nice experience and hope to welcome you back again in the future. You may wish to consider our sister property, Red Lion Court by City2Stay,where we offer a one-bedroom apartments rather than the studios.Warm regards,Malgosia

Dear Katharina,Thank you very much for sharing your feedback. We are delighted you have enjoyed your stay with us and hope to welcome you back in the future.Kind regards,Malgosia

Dear Mohammed,Thank you for sharing your feedback with us. Seems you have enjoyed your stay and we hope to welcome you back again in the future.You may wish to consider our sister property, Red Lion Court, only 3 minutes away, where we offer one bedroom apartments, rather than studios.Best,Malgosia

Dear Folami,Thank you very much for sharing your feedback with us and for being so complimentary about our facilities and the service offered. I am; however, truly sorry to read that you did not fully enjoy your stay as great majority of our guests do.I am not sure whether you are referring to a noise coming from the apartment above, or to the external noise, which seems unlikely as we are situated in a quiet courtyard, away from the main street. Either way, please accept my apologies once again. Kind regards,Malgosia

Dear Paola,Thank you very much for your feedback. We are truly pleased to read that you have enjoyed your stay with us and hope to welcome you back in the near future again.You may wish to consider our sister property - Red Lion Court, located only 3 minutes away from Crane Court, where we offer one bedroom apartments.Thank you again and best wishes,Malgosia

Hi Scott,Thank you very much for taking the time to share your feedback. We are delighted you have enjoyed our facilities and hope to welcome you back again soon.You may wish to consider our sister property, only 3 minutes away, Red Lion Court by City2Stay, which offers 1 bedroom apartments, rather than studio.Thank you again,Best,Malgosia

Dear Rachel,Thank you so much for a lovely feedback. We are truly pleased you have enjoyed your stay with us and that you have found our team gracious and helpful. We hope to welcome you back again soon,Best,Malgosia

Dear Paul,Thank you very much for sharing your feedback with us.We are delighted you have enjoyed your stay and hope to welcome you back in the near future.Kind Regards,Malgosia

Dear Kathleen,Thank you very much for wonderful feedback on your recent stay with us at Crane Court.We are delighted to read that you have found our facilities to a high standard, and that you enjoyed the central location.Our team are here to provide an excellent customer support, and I am pleased to read that George was here to assist you.We truly hope to welcome you back in the future.Kind Regards,Malgosia

Hello Neil,Thank you so much for taking the time to share your feedback. We are delighted to hear that despite some small challenges, you have enjoyed your stay with us at Crane Court. We have taken your feedback on board, and will see how to improve our facilities further.Thank you again,Best,Malgosia

Hello,Thank you very much for sharing your feedback with us, and I am sorry about the late reply.Our self-check-in process is supported by the state of art technology; however, the process itself is a simple one, and in the interest of security, the entry codes – unique to each reservation – can only be generated after the check-in has been completed.I am truly sorry to hear that you have found the apartment temperature uncomfortable, despite the provided fan, and even more so, that you did not contact our support team, who are available 24/7 to assist.I appreciate that you did not deem these issues as an emergency, but had we known, we could have helped and resolve it right away, to ensure you had a more comfortable stay.Please accept our sincere apologies.We would love a chance to redeem ourselves and should you consider staying with us again, please reach out to us directly and we will ensure you have a far more enjoyable stay.Kind Regards,Malgosia