Dear Tony,Thank you very much for taking the time to review your stay with us at Red Lion Court. We hope to welcome you back again in the near future. Warm regards,Malgosia

Dear Ailie,Thank you very much for sharing your feedback with us. We are truly delighted you had enjoyed your stay and hope to welcome you back again soon.Warm regards,Malgosia

Hello Colin,Thank you very much for a lovely feedback. We are truly delighted you had a great stay with us and hope to welcome you back again soon.Warm regards,Malgosia

Dear Mark, Thank you for taking the time to share your feedback with us. We are truly pleased you had a great stay with us and enjoyed your apartment. We hope to welcome you back in the future again, Warm regards, Alina

Hello Laura,Thank you very much for a lovely feedback on your recent stay with us.We are truly pleased you had enjoyed the apartment and the facilities we offer and hope to welcome you back on another occasion in the future.Warm regards,Malgosia

Dear Kaitlyn,Thank you very much for the lovely feedback - we are truly pleased you had a lovely time and that you have found our team professional and ready to assist. We hope to welcome you back in the future again, Best,Malgosia

Dear Georgiy,Thank you for taking the time to share your feedback with us on your recent stay at Red Lion Court.We are truly sorry to learn you have not had the same great experience as vast majority of our guests do. We would like to point out, however, that the size of the apartment is clearly indicated on Expedia as are all the amenities that we offer, and AC is not one of them, therefore it should not have bene expected.Nonetheless, please accept our apologies once again,Regards,Malgosia

Dear Mehrad,Thank you very much for sharing your feedback with us.We hope to welcome you back in the future again,Warm regards,Malgosia

Dear Yuhan,Thank you very much for sharing your feedback; we are truly delighted to learn you had enjoyed your stay and the facilities that we offer. Since not all of the apartments come with the AC, it is not something we advertise not being able to guarantee this, but we are happy to learn this has added to your positive experience when staying with us.We hope to welcome you back again in the near future,Regards,Malgosia

Dear Inna,Thank you very much for sharing your feedback with us.We are delighted to know you had a great stay with us and hope to welcome you back in the future again.Kind Regards,Malgosia

Hello Magnus,Thank you very much for your feedback. I am sorry you did not find the sofa (which doubles up as a sofa bed) sufficiently large, but this is a standard UK size.Majority of the times, our Deluxe apartments are used by a maximum of 2 people. We allow 2 young children to stay at a small supplement of 35 per night and sleep on the sofa. We understand that it is not the same as having a 2 bedroom apartment, but it is the best solution for the price.I am nonetheless sorry, this has impacted your otherwise lovely stay, it seems.Regards,Malgosia

Hello Steven,Thank you so much for sharing your feedback after your recent stay with us at Red Lion Court. We are delighted you had a great stay and hope to welcome you back soon again.Warm Regards,Malgosia

Hello Mark,Thank you so much for sharing your feedback. We are truly delighted you have enjoyed the complimentary upgrade to a Deluxe apartment and that you had a great stay with us at Red Lion Court.We hope to welcome you back again in the future.Best,Malgosia

Hello Chris,Thank you very much for taking the time to share your feedback with us.We are delighted to learn that you had enjoyed staying with us at Red Lion Court.

Hello Clishae,Thank you very much for taking the time to share your feedback with us. Since we are committed to ensuring that our facilities and customer service help our guests to make the most of their stay, and to have a great experience, we are truly delighted to learn that you had enjoyed staying with us at Red Lion Court. We hope you will be back soon again.Best,Malgosia

Dear Borislav,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a lovely stay and hope to welcome you back in the future again.Kind Regards,Malgosia

Hello Mohammad, Thank you very much for taking the time to share your feedback. We are truly delighted that you have enjoyed your stay with us, and found our team helpful. We hope to welcome you back in the future again, Best, Malgosia

Dear Mahito, Thank you for your feedback. We are truly sorry to hear that you did not fully enjoy your stay with us at Red Lion Court. I would; however, like to take this opportunity to clarify the points you have raised. When you have made your reservation, you have immediately received a booking confirmation, which very clearly outlined the next steps on a simple digital self check-in process. On your arrival day, you have submitted the self check-in without any issues, and the entry codes have been shared with you right away, just as the confirmation letter said they would! I am sorry you found somewhat challenging punching the code on the lock itself. There are no passwords, but the codes, which are unique to each booking; we are using a state of the art technology and this is simply a security matter. Every guest is required to provide the passport – this is a standard procedure for the overseas guests, and is as simple as taking a photo of it! The Guest Directory contains all the most relevant and important information to your stay, i. e. emergency contact numbers, Wi-Fi password, information on the property, fire escape routs etc. Nonetheless, we would like to apologise that on this occasion you did not have the same great experience staying with us as a greater majority of our guests do! Kind Regards,

Dear Peter, Thank you very much for taking the time to share your feedback with us. We are delighted to learn that you have overall enjoyed the apartment, and a complimentary upgrade to a Deluxe category, which indeed is far more specious than the Classic apartment you have reserved. We are sorry to hear about the comfort of the bed, and will address this right away. It is a shame you did not mention this to our team during your stay as it would have been rectified immediately. As to your comment suspecting the presence of the bed bugs on the last night, after a number of nights in the same apartment, please rest assured that having checked the bed, bed frame and the mattress, we are absolutely certain that the bed is perfectly clean, with no bed bugs activity. Nonetheless, we are sorry to hear that this might have impacted your stay and I wish to apologies for this on behalf our the management. Regards, Malgosia

Hello Luna, Thank you for taking the time to share your comments, which are unfair and unfounded. You have stayed with us at Red Lion Court on 4 different occasions during the last 6 months, total of 14 nights, and always choosing the very Studio apartment on the Lower Ground floor, suggesting that in fact you have always enjoyed your stay with us, and all the facilities that we provide. The apartment is indeed on the lower ground floor; this is clearly indicated in the description and although it has a window, there isn’t much of a view. This is therefore reflected in the price point, and this apartment is the cheaper we offer. A greater majority of our guests who stayed there, had nothing but a positive feedback. Your comments have been posted out of spite, after we have raised with you the question over a state in which you have left the apartment on the last 2 occasions (backed up by the video, and the images), which is not an acceptable behaviour, and one we do not tolerate at Red Lion Court. You are therefore no longer welcome to stay with us. Regards, Red Lion Court Management

Dear Frank, Thank you for sharing your feedback with us on your recent stay at Red Lion Court. It looks like you had an overall great experience; however, if there is anything specific you would like to share with us, please let us know. We aim to deliver an excellent customer service to all of our guests and will be happy to hear what else we could have done better on this occasion. Best, Malgosia

Hello Radan, Thank you so much for sharing your feedback on your recent stay with us at Red Lion Court. We are truly delighted that you had a great experience and that we were able to assist you to ensure your requests have been met. We hope to welcome you back in the future again. Warm regards, Malgosia

Dear Guest, Thank you very much for taking the time to share your feedback with us, and other guests. We are delighted to learn that you had enjoyed our facilities, and that you had a lovely experience staying with us at Red Lion Court. We hope to welcome you back in the future again. Kind Regards, Malgosia General Manager

Dear Leanna, Thank you for taking the time to share your experience with us and other guest, after your recent stay at Red Lion Court. We are delighted to hear you have found our apartments up to a high standard and that you had a great stay. We very much look forward to welcoming you back in the future, Best, Malgosia

Dear Timothy, Thank you very much for taking the time to share your feedback with us; we really appreciate it and we are absolutely delighted to learn that you have enjoyed your stay, and our facilities. We look forward to welcoming you back to Red Lion Court in the near future again. Best, Malgosia

Thank you again for a lovely feedback, Timothy. Our Studio apartment is indeed very well equipped and of a general size at 34sq m, so we are truly delighted you have appreciated the facilities. Warm regards, Malgosia

Dear Margaret, Thank you very much for providing the feedback on your recent stay at Red Lion Court. We are truly delighted to read that you have had a lovely stay and that you have fully enjoyed the facilities. We hope to welcome you back again in the future. Best, Malgosia

Hello Lloyd, Thank you so much for your feedback. We are truly pleased to read that you had enjoyed your stay with us and found our customer service and facilities of a high standard. We hope to welcome you back in the future. Best regarsd, Malgosia

Dear Maughan, Thank you very much for taking the time to share the feedback on your recent stay at Red Lion Court. We are truly sorry to hear that the location of the apartment (lower ground floor) has come as an unwelcome surprise on arrival. This information is indicated under the Room Amenities section on Expedia's site. We believe in transparency to avoid any disappointments by our guests, however, due to the functionality of Expedia’s system, there is no other way to make this information stand out more. You will find that on our website, or other on line travel sites this category shows as Studio Lower Ground Floor. We are pleased to know that, putting the apartment location aside, you have found the Studio clean and overall, comfortable. We hope to welcome you back in the future, perhaps in one of our Classic or a Deluxe apartments which are all situated from the ground floor, up. Best, Malgosia

Dear Guest, Thank you very much for sharing your feedback on your recent stay with us at Red Lion Court. We are delighted to hear that you have had a great stay and hope to welcome you back in the future. Best Regards, Malgosia

Dear Arnold, Thank you so much for taking the time to let us know about your recent experience. We are truly sorry to hear that you have not fully enjoyed your stay with us at Red Lion Court, and that you have found your apartment too hot. It is a shame; however, that you did not report this issue to us right away and allow for our engineer to check the thermostat and the heating, and subsequently solve the problem and ensure that you had otherwise a comfortable stay. Nonetheless, please accept our apologies for less than perfect experience on this occasion. Regards, Malgosia

Dear Fei, Thank you so very much for taking the time to share your feedback with us and with other guests. We are truly delighted to hear that you have had a great stay with us and enjoyed the apartment, and the amenities. We hope to welcome you back on another occasion in the future. Best regards, Malgosia

Dear Cindy, Thank you so much for your feedback. We are delighted to hear you have enjoyed your stay with us and that the apartment met your expectations. We very much look forward to having you back. Best regards, Malgosia

Hello Lee, Thank you so much for taking the time to share your feedback with us and with the other travellers. We are delighted to hear that you have had a great time staying with us and look forward to welcoming you back in the near future. Best, Malgosia

Hello R, Thank you so much for sharing your experience on your recent stay with us at Red Lion Court. We are delighted to hear that you have had a great time and that you have found everything up to a high standard, and to your satisfaction. We truly appreciate your feedback and look forward to welcoming you back in the near future. Best, Malgosia

Thank you so much for your feedback Tim. We are pleased that you would definitely stay again and look forward to welcoming you back soon. Best,

Dear Kloe, Thank you so much for such a generous feedback. We are absolutely delighted you had a great stay with us at Red Lion Court and that we could play a small part in making your anniversary celebrations special. Thank you again, Best, Red Lion Court Team

Hello Alex, Thank you so much for your wonderful feedback. We are pleased to hear that you enjoyed your stay with us and found the property to be well presented. We look forward to seeing you again soon. Best,

Hello George, Thank you so much for taking the time to share provide the feedback on your recent stay with us at Red Lion Court. We are absolutely delighted that you have had a great stay and that you have found your apartment up to a high standard, and well maintained. We hope to see you again in the near future. Best,

Hello Luna, Thank you very much for taking the time to share your feedback. We appreciate that you have mentioned feeling rather claustrophobic in the Studio apartment but with the room being on the lower ground floor (clearly reflecting in the description), this is quite understandable. The room itself; however, at 34sq m is much larger than other in a similar properties. Nonetheless, we are truly sorry to hear that this has impacted your overall experience. Should you ever wish to return, please kindly consider a higher room category, like a Classic apartment which is allocated above the ground level. Our best,

Dear Regicia, Thank you very much for taking the time to share your feedback on your recent stay at Red Lion Court. We are delighted to hear you have had a lovely stay and enjoyed the Deluxe apartment you have booked. These apartments come with large-format windows allowing for an abundance of a natural light, but for the safety reasons, the opening must be restrained sufficiently to prevent accidents. Nonetheless, I am truly sorry to hear that you have found the room uncomfortably hot, especially as we do have fans available on a request basis and this could have been easily rectified. Your feedback is extremally valuable and helps us to continuously improve the service we provide. As a result, I will suggest having all of the apartments furnished with a fan, so that it is available at all times Thank you again and hope to welcome you back in the future. Warm Regards,