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소피텔 런던 히드로 여행 후기

5 out of 5
소피텔 런던 히드로
Terminal 5, London Heathrow Airport, West Drayton, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 2864개 이용 후기 중 1775개" "
평점 8 - 좋아요. 2864개 이용 후기 중 613개" "
평점 6 - 괜찮아요. 2864개 이용 후기 중 258개" "
평점 4 - 별로예요. 2864개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 2864개 이용 후기 중 104개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was nice and pleasant place to stay close to airport.
2023년 4월에 2박 숙박함
답변 제공: Alessandro Mortillaro 님, 2023년 4월 15일
Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

8/10 - 좋아요

Choong-Kyun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

SURYEON

2022년 4월에 1박 숙박함
답변 제공: Alessandro Mortillaro 님, 2022년 5월 6일
Dear Suryeon, Thanks for your review, we are pleased you enjoyed your recent stay and service. It is great to see our employees being recognised for their efforts. With regards to your last stay, I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

8/10 - 좋아요

John

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sign posting for hotel could be more obvious, ended up in T5. Once at hotel everything is good and access to airport is very simple
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 25일
Dear John, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. Unfortunately we are restricted with the quantity, size and location of external signage of the hotel, from Heathrow. But will continue to voice our guest’s feedback. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Gail 님, Corvallis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel by T5
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 24일
Dear Gail, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 - 괜찮아요

steven

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Took 4 tries to get key card to work properly. Line to check in was huge with only one person working at desk. Took ages for room service to answer the phone. Seems to be very understaffed for night shift.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 23일
Dear Steven, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 23일
Dear Martin, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Jane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very handy for T5
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 23일
Dear Jane, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Deniz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most convenient hotel at terminal 5.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 23일
Dear Deniz, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Matthew 님, Gosport

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 23일
Dear Matthew, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Neal 님, Edinburgh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice and clean , convenient for T5 and couldn’t hear the planes at all. Will stay again for sure
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 23일
Dear Neal, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Ricky

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quick and easy check in and also very convenient for T5
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 19일
Dear Ricky, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 - 좋아요

Derrick

Everything was great except the restaurant did not honor my dinner reservation when my flight was late. Less than an hour late.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 16일
Dear Derrick, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Helen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property had all I needed, and I appreciated the complementary mini bar. Scales to weigh luggage somewhere would be useful.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 16일
Dear Helen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 - 좋아요

Yuanyuan

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 16일
Dear Yuanyuan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Noel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An excellent hotel: very comfortable room and good dining options. The hotel is ideal for flight connections at Terminal 5.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 14일
Dear Noel, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 - 좋아요

James 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 14일
Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Richard 님, Port Hueneme

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, convenient, clean, and quiet. This is the place to book if you have an overnight layover between flights. Oh, and good food too!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 14일
Dear Jessica, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 - 좋아요

Mark 님, Surrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff good but i had another traveller come in to the room as one of the he receptionist double booked the room that I was in. This should not happen and direction could be clearer to get to the hotel on the site.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 12일
Dear Mark, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Front of House Manager, to review your comment with their team to better understand how the double booking occurred and to ensure this is not repeated. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 11일
Dear Patrick, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Gregory 님, Craigavon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only a short walk from terminal 5 arrivals which was very convenient. I found the room & bathroom very clean with the room being very suitable for the business user as all the connection facilities are there. I stayed here as I was checking in for another flight the following morning, which I guess is what most of their guests do. Hotel recommended.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 10일
Dear Gregory, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Gail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely accommodation and international restaurant and walkable to Terminal 5 LHR
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 10일
Dear Gail, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here several times before flying out from terminal 5. It’s so convenient just a short walk from the terminal. Rooms are clean and well equipped and the breakfast is vast. Parking on site is expensive, but you pay for the convenience.
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 10일
Dear Denise, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 - 괜찮아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was very difficult to find this hotel. They should send guests a map before check in. I also booked two rooms together at the same time under my expedia account and the rooms were nowhere near each other, that was confusing.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 10일
Dear Christina, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 - 너무 별로예요

Ronald

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I made a mistake on the dates by a day. My bad. St check- in, they offered me a downgrade from our 3-day Prestige Suite booking at the same price. Remarkably, tried to argue that I couldn’t even get the room I paid for after the first ( erroneous) day. My booking started the next day but I couldn’t get the room I paid for!!! Then they lost our stuff, including the personal belongings of a high-ranking staff member of a well known bank and her business laptop which they insisted to put in their safe because the room safe didn’t work but then just left all the belongings out including credit cards, overnight. The day manager refused to accept responsibility for the night manager. “ We don’t share responsibilities “ Never ever again!
2024년 4월에 2박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 9일
Dear Ronald, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the fact that the Hotel was accessible by walking from Heathrow Terminal. It is a bit of a long walk (approx. 10 to 15 minutes) but it still was great that we didn't need to find any taxi or public transporation to access the Hotel. The room interior was a bit dated and we had an issue with not being able to charge our cell phones. This was rectified with a call to the front desk and a nice maintenance man came and fixed our electrical issue and gave us a plug in charger for UK outlets so we could charge our phones. The breakfast buffet was top notch with so many choices and high quality items that there was no way you would ever be able to try everything. Also there was an omelet bar where you could get custom omelets made for you. The price per nice was a bit price $200 USD per night but we were happy overall. Also the hotel room was quite well insulated and the beds very comfy. We did not hear any airport noise during our stay at the Hotel.
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 8일
Dear Michael, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 - 좋아요

Sunil

2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 9일
Dear Sunil, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Yesenia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk customer service is excellent, breakfast is lacking options and the housekeeping is not doing proper job, there was not toilet paper in the bathroom , they didn’t replace the last customer use of toilet paper not toiletries either! I wonder if they even cleaned the bathroom at all or Theron for that matter … I guess they only changed the sheets if I was lucky, and that was it !
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 8일
Dear Yesenia, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, especially with Housekeeping; reiterating the importance of ensuring the bedroom and bathroom are to the highest standards. As we aim to work on the issues you have highlighted. With regards to our breakfast, we have made extensive changes and enhancements to the offering, catering to all guests needs. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

2/10 - 너무 별로예요

Natasha 님, Brockenhurst

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
We had booked a family room so that we could go straight to our very early flight and were travelling with two young children. We went to our room to find that it only had one double bed which was covered in rose petals and towel swans spelling out ‘love’ very nice but obviously intended for us. We went back to reception, just thinking they would correct the mistake but no, they insisted it was a family room. In the end I had to take a picture of the room for them to believe us. We were then told that housekeeping would sort it out. It took three more visits to reception for us to get one not two beds made up. At 11.55 we gave up as we had to go to bed. At this point to be fair they did offer to move our room but our children were asleep and it was too late. Three hours of nightmare lack of service from a gentleman who said that he was the manager. The restaurant staff were very nice but to be honest we were not planning to take two little children out to eat at 9.30, we only did so because there was no-where we can sit in the room.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 8일
Dear Natasha, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Christopher

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although only stopping for one night, our stay was very relaxing and memorable start to our holiday experience.
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 8일
Dear Christopher, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Gerardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabusolo
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 8일
Dear Gerardo, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 - 좋아요

darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 8일
Dear Darren, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 - 괜찮아요

Lynn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They had my reservation for the next month despite me clearly having email confirmation. The receptionist, Olya, was lovely and sorted it out. The manager however was extremely rude
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 8일
Dear Lynn, Thank you for your recent review. I am sorry to hear there was an issue with the booking, but glad to know Olya sorted this out. I will of course discuss this further with the manager of duty.We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Carin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is unbeatable if you're flying out of Terminal 5. The breakfast buffet was very nice too with a variety of selection.
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 8일
Dear Carin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 - 괜찮아요

Hilda

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good access to terminal 5.
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 4일
Dear Ronald, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 - 좋아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 3일
Dear Amanda, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for T5, room soundproof from traffic and aeroplanes. Room facilities spot on. Definitely stay again if travelling from t5
2024년 4월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 4일
Dear Elaine, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Tim

가족 여행
Very fast check in and received an upgrade also. Thanks
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 3일
Dear Tim, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Lauren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay at. Very clean and comfortable. Friendly staff. Stayed here after British Airways canceled our flight home.
답변 제공: Mohammed Serhan 님, 2024년 4월 3일
Dear Lauren, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Abdul Gamal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, very convenient but disappointing room service food. Could have gotten better at a road side cafe. Apart from that an excellent hotel
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 2일
Dear Abdul Gamal, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

10/10 - 훌륭해요

Claudio 님, North Miami

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place when connecting in terminal 5!
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 2일
Dear Claudio, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, location, amenities
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 2일
Dear Ana, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Jesus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
lovely staff, great location if you have a super early flight with kids
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 4월 2일
Dear Jesus, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

8/10 - 좋아요

Susan

Very handy for terminal 5. Bathroom door wouldn’t shut without a hefty slam and sink cracked. Nicest sheets out of four hotels we stayed in
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 3월 28일
Dear Susan, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Anthea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very convenient location for access to the terminal. Just a short inside walk to Heathrow terminal 5. Exceptional services with friendly, helpful staff. Definitely a luxury hotel that contributed to the ease of trip departure.
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 3월 28일
Dear Anthea, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facility righ at terminal 5 with one of the best breakfast buffets you will find anywhere. Only minor complaint is a pack of usb charging options on the nightstands
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 3월 27일
Dear Sean, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the terminal 5 access and then the train to terminal 3 in the am. Staff helped me navigate that- thanks. The staff on the tube were awful
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 3월 27일
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 - 훌륭해요

Ranjit 님, Ilford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, restaurant very busy and staff can appear uninterested, however food was good
2024년 3월에 1박 숙박함
답변 제공: Mohammed Serhan 님, 2024년 3월 26일
Dear Ranjit, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager