로비
예약 가능 여부 확인

세인트 어민스 호텔, 오토그래프 컬렉션 여행 후기

4 out of 5
세인트 어민스 호텔, 오토그래프 컬렉션
Caxton Street 2, London, England

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1002개 이용 후기 중 788개" "
평점 8 - 좋아요. 1002개 이용 후기 중 174개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 20개" "
평점 4 - 별로예요. 1002개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 8개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

HYUNKYUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
인생 최고의 호텔!! 매우 영국적이며 아름다운 곳 직원들은 친절하고 매우 청결했으며 편안한 곳이었음. 또 방문하고 싶은 곳
2023년 12월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 19일
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 - 훌륭해요

Byung Hoon

2023년 5월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 6월 13일
Hi there!Thank you for awarding a top score for your recent stay.We can't wait to welcome you back.Kind regards

8/10 - 좋아요

juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Room and bathroom on the small size.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean hotel. Staff were very welcoming and helpful. Would definitely stay here again.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older property that has been refurbishment to a high standard. Exceptional service at every level. Had tv go down on Easter Friday and was replaced with a brand new unit within an hour. Excellent customer care!
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a lovely experience here. The staff were all excellent, courteous and helpful.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Prabhjot Pete

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful old building that has been tastefully modernised. Excellent location
2024년 3월에 2박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 4월 1일
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location quiet rooms friendly staff, the closeup mirror was missing in the bathroom , bathroom door kept getting stuck
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Therese

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the hotel for a total of 7 nights. Staff are always professional, courteous, and most important-friendly. Desk and Concierge services were always spot on. Dining room service and food was impeccable, also a nice varied menu that never failed to impress. Special thanks to Rita for always meeting us with a smile and great conversation. The bar had an outstanding drink menu with creations by the bartenders that were superb. This was a nice touch and a welcome change to the regular bar cocktails. Kudos to Jude and Ricardo for never failing to provide an oustanding drink. Housekeeping and laundry services-couldn't be better. We left the do not disturb on the door one day so they wouldn't have to bother with the room, but on our return we were greeted by a staff who made sure we had all towels and necessary items, also offered a freshen up of the room. Turn down service with chocolates, nice touch. The location is great, St. James Station just around the corner and Victoria Station just a short walk. Great food options close by too. Walking distance to Buckingham Palace, St. James Park, The Mall, Westminster Abbey, London Eye, Parliament, and Big Ben. St. Ermins made my 12 year old grandson's first trip to Britain a huge success! Couldn't have asked for better and that's a big compliment coming from this Southern Yank' who knows what true hospitality is! Thanks again to you and your staff St. Ermin's!
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Hadas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The building is awesome. Great location and Great breakfast.
2024년 3월에 5박 숙박함

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it is a gorgeous establishment- the room was very clean but just very cramped and dated. the same with the restroom. the staff was incredibly kind and helpful.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Simon

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very expensive for a tiny room. It smelled pretty awful from the cleaning products they use. Shower was way too low for a tall man. The breakfast buffet was very low caliber. Not much better than a Holiday Inn, eggs were in a single vat of scrambled (no other choices), croissants were dense and stodgy. Over all not fine hotel standard. Bar wasn’t bad. Good selection of scotch (get a double to be close to a normal pour). Foyer is nice but goes downhill fast after that starting with elevators. Overall wouldn’t recommend it for the price.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Eva

2024년 3월에 4박 숙박함

8/10 - 좋아요

Tammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beautiful property. Dorman, ready and available the minute we were walking up to the hotel. People were dressed exquisitely, and it just felt like a five star experience from walking in to checking out and everything in between.
2024년 2월에 2박 숙박함
답변 제공: JSevilla 님, 2024년 3월 2일
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience during your stay at our property.We appreciate your kind words about our doorman and staff members, who work hard to ensure that your needs are met promptly and with care.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.Warm regards,Jesús Sevilla

10/10 - 훌륭해요

Arwa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very friendly and helpful.
2024년 2월에 2박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 4월 1일
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was perfect for our recent visit to London. I wasn't sure if the location was ideal but it turned out to be great. Easy walk thru the parks to various parts of London or a 2 min walk to the Tube St James station. Because of its location it was very quiet. The service at the hotel was exceptional. Yash at the front desk was great and Namid in the dining room was friendly and met our every request. I definitely recommend get the including breakfast. The food options were many, the coffee was hot and flowing and the staff was attentive.
답변 제공: JSevilla 님, 2024년 3월 2일
Thank you for sharing your recent experience with us! We're thrilled to hear that our hotel was perfect for your visit to London and that our location exceeded your expectations. It's wonderful to know that you found it convenient for exploring the city, whether by walking through the parks or using the nearby Tube station.We'll be sure to pass along your compliments to Yash at the front desk and Nahid in the dining room. Providing friendly and attentive service is a top priority for us, and we're glad they made a positive impression on you.Once again, thank you for your kind words and recommendation. We hope to have the pleasure of welcoming you back to our hotel in the future!Best,Jesús

10/10 - 훌륭해요

Claire 님, Brentwood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the family room, the location, the cleanliness and the history at this property.
2024년 2월에 3박 숙박함
답변 제공: JSevilla 님, 2024년 2월 24일
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the family room, found our location convenient, appreciated the cleanliness, and enjoyed learning about the history of our property. Creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 - 훌륭해요

Kerry 님, Marblehead

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 4월 1일
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 - 훌륭해요

Hector

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: JSevilla 님, 2024년 2월 24일
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 - 훌륭해요

kristy

2024년 1월에 4박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 4월 1일
Hi There!Thank you for scoring your stay and we look forward to welcome you back.Kind regards

10/10 - 훌륭해요

SUSAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location! Beautiful historic hotel. Very nice tea. Our room was small and awkward but our sons room was great. We would definitely stay there again.
2024년 1월에 3박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 2월 8일
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 - 훌륭해요

harry

2023년 12월에 5박 숙박함
답변 제공: JSevilla 님, 2024년 2월 24일
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

10/10 - 훌륭해요

Jenny

2023년 12월에 5박 숙박함
답변 제공: JSevilla 님, 2024년 2월 24일
Thank you for choosing St. Ermin's Hotel! We're grateful for the opportunity to host you and delighted to hear about your positive experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Safe travels until we meet again!

6/10 - 괜찮아요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Our room, 615 had a thermostat problem, it was way too hot (stuck at 25 deg celsius/77 fahrenheit) and the temperature could not go down, we had to open the windows when we sleep or when we are in our rooms; hence we hear the street noise. They sent 2 people to fix the problem but was not able to do it; they did not offer to move us to another room. They only offered to put points on my marriott convoy account but never received the points either. I paid a hefty price for a sauna like room and i got sick because of it. My asthma acted up and i coughed so bad staying in this room.
2023년 12월에 3박 숙박함
답변 제공: JSevilla 님, 2024년 2월 24일
Thank you for choosing St. Ermin's Hotel, and I'm deeply sorry to hear about the issues you experienced during your stay. It's truly disappointing to hear about the problem with the thermostat in room 615, and I apologize for the discomfort it caused you, especially given the impact on your health and well-being. I'm also sorry to hear that our attempts to resolve the issue were not successful and that you were not offered an alternative room.Regarding the points on your Marriott Bonvoy account, I want to clarify that we don't have any membership information attached to your feedback. However, I assure you that your concerns are important to us, and we'll investigate this matter promptly to ensure that any promised points are properly credited. Would you be so kind to share your Bonvoy membership with us?Once again, please accept our sincerest apologies for the inconvenience and discomfort you experienced.

10/10 - 훌륭해요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Services, location and facility were excellent. No complimentary upgrade. Not aware of any VIP amenities. We were charged for the room upgrade.
2024년 1월에 3박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 2월 8일
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is completely amazing, just like the staff. Enjoyed all the accommodations and the easy access to the train stations and walking distance to many of the key highlights. Had some minor issues that were addressed, and management took quick action! Will stay at St Ermins again, due to the best hospitality that we received! Make a stay here if reading this!!!
2023년 12월에 3박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 2월 8일
Hi thereThank you for your fantastic feedback and we can't wait to welcome you back.Kind regards

10/10 - 훌륭해요

Marcelo

2023년 12월에 3박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 1월 7일
Hi thereThank you for taking the time to review your stay and we are looking forward to welcoming you back soon again.Kind regards

8/10 - 좋아요

Fernando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: St. Ermins Hotel 님, 2024년 1월 7일
Hi thereThank you for taking the time to review your stay and we are looking forward to welcoming you back soon again.Kind regards

10/10 - 훌륭해요

Daniele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel. Very clean and the staff was superb. Courteous, helpful, and kind. The hotel breakfast was outstanding. Our stay was excellent.
2023년 12월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 31일
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic experience! Highly recommend. Lovely location, helpful staff, charming rooms and decor. Would return any time!
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 31일
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 - 훌륭해요

Leon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
St. Ermin’s is like a home away from home. The staff, doormen, reception, dining, and housekeeping, were friendly, efficient, and welcoming. The location is convenient to the St. James Park underground station and many restaurants and shopping options on Victoria. This is a lovely hotel that we highly recommend and will return to.
2023년 12월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 19일
Hi there!I am thrilled to read that we are a home away from home for you!We can't wait to have you back!Kind regards

10/10 - 훌륭해요

Jens Dirch

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 19일
Hi there!Wow, thank you so much for a score of 10 out of 10!We hope to have the opportunity to welcome you back soon again.Kind regards

10/10 - 훌륭해요

vladimir

2023년 12월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 19일
Hi there!Wow, thank you so much for a score of 5 out of 5!We hope to have the opportunity to welcome you back soon again.Kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
London at Christmas
Beautiful old hotel in very convenient location. Rooms are small but adequate. Linens very nice. Breakfast is a buffet but coffee service and a la carte options were very slow.
2023년 12월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 19일
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 - 훌륭해요

Kevin

2023년 11월에 7박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 31일
Hi thereThank you for taking the time to review your stay with us and I hope to have the opportunity to welcome you back soon again.Kind regards

10/10 - 훌륭해요

Jessica Rae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely lovely property tucked away in an extremely accessible part of London. Easily walk to many major sites or grab the tube steps away from the hotel.
2023년 11월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 12월 19일
Hi thereThank you for a lovely review! We can't wait to welcome you back.Kind regards

10/10 - 훌륭해요

Aaron 님, Monterey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 11월 25일
Hi there!Thank you for a fantastic score and we hope to welcome you back again soon.Kind regards

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect! One of the best properties I've ever stayed at!
2023년 8월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 10월 23일
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 - 훌륭해요

LLOYD 님, Philadelphia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is well kept and staff is pleasant and helpful
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 10월 23일
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

10/10 - 훌륭해요

Nick 님, Brooklyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, staff, and decor
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 10월 23일
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 - 훌륭해요

Stanley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location and superb staff
2023년 10월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 10월 23일
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 10월 23일
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 - 훌륭해요

John 님, Sugar Land

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel and ventrskly located.
2023년 9월에 6박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 10월 23일
Hi thereThank you for a great score and we can't wait to welcome you back!Kind regardsSt. Ermins Hotel

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay in London
This is a beautiful hotel. The lobby is definitely something way beyond a nice hotel. The bathroom is tiny. It was a challenge to get in and out of the bathtub especially for an elderly. Breakfast buffet was nice. The pasties weren’t very good. The service of a couple of the servers was outstanding. The name of one of them is Tanjam. I forgot the name of the other. Those two gentlemen showed their passion in hospitality while the other servers were more just doing a job. My partner and I are quite sure that those two men will have successful achievements in their future.
2023년 9월에 5박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 10월 23일
Hi thereThank you for your wonderful feedback!We are looking forward to welcoming you back soon.Kind regards

6/10 - 괜찮아요

Janet

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Even though the outside is impressive as well as the lobby, the rooms are average. However, after staying there 15 years ago and totally enjoying the beautiful dining area, they now serve short hours in a tiny cafeteria on the main floor. If you miss those hours, there is absolutely no food served except room service. I had been looking forward to the gorgeous dining room and was exceptionally disappointed. Not worth it.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

David 님, Vacaville

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’d definitely recommend it and stay there again
2023년 9월에 1박 숙박함
답변 제공: James Clark - Hotel Manager 님, 2023년 9월 25일
Thanks for your kind comments ! I'm confused though why you scored us just one out of five if you liked your stay ?

10/10 - 훌륭해요

Luz Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente servicio. Felicitaciones a Gabriela en la recepción Muy buen desayuno Lo repetiría
2023년 8월에 6박 숙박함
답변 제공: James Clark - Hotel Manager 님, 2023년 9월 25일
Thanks Luz,Great review and much appreciated ! We hope you return soon.

10/10 - 훌륭해요

Rosemary

2023년 9월에 2박 숙박함
답변 제공: Daniela Lehner - Front of House Manager 님, 2023년 9월 18일
Hi there!Thank you for a perfect score, we are glad that you enjoyed the stay with us!We are looking forward to welcoming you back soon again.Kind regards