펜트하우스, 더블침대 1개 | 고급 침구, 미니바, 객실 내 금고, 책상

세인트 마틴스 레인 런던 여행 후기

5 out of 5
세인트 마틴스 레인 런던
45 St Martin's Lane, London, England

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1001개 이용 후기 중 744개" "
평점 8 - 좋아요. 1001개 이용 후기 중 175개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 48개" "
평점 4 - 별로예요. 1001개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 10개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Seong Kuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good location
2023년 8월에 3박 숙박함
답변 제공: Kaisha 님, 2023년 8월 21일
Dear Seong, My name is Kaisha, Assistant Front Office Manager at St Martins Lane, it is a pleasure to e-meet you. Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. We really are in the most amazing location, and feel privileged to be within walking distance of so many London landmarks. We hope to see you again soon here at St. Martins Lane London Hotel. Warm regards, Kaisha

8/10 - 좋아요

IN GYU

2023년 7월에 6박 숙박함
답변 제공: Jenni 님, 2023년 8월 8일
Dear In Gyu, My name is Jenni, Junior Assistant Front Office Manager at St Martins Lane, it is a pleasure to e-meet you. Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. We hope to see you again soon here at St. Martins Lane London Hotel. Warm regards, Jenni

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
뜨거운물도 틀자마자 나오고 수압 완전 좋아요. 구스베개 베면 목이 아픈데 여기 베개는 편안했고 이불도 좋았습니다. 굉장히 사람 많은 골목에 있음에도 소음하나 없이 조용했어요. 직원들도 친절했습니드
2023년 4월에 5박 숙박함
답변 제공: Joao Pita 님, 2023년 4월 11일
Dear Guest, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Morgans Originals, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warmest Regards, Joao & the St Martin Lane Team

8/10 - 좋아요

shinae

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: St Martins Lane 님, 2020년 3월 25일
Dear shinae, Many thanks for taking the time to rate and review your recent stay, we truly appreciate it. Warmest wishes, St Martins Lane

10/10 - 훌륭해요

hee-jeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
superb
stylish and comfortable
2020년 1월에 2박 숙박함
답변 제공: SML team 님, 2020년 1월 21일
Good evening Hee, Thank you very much for your feedback. We are thrilled to see that you enjoyed your stay! We are looking forward to welcoming you again.

10/10 - 훌륭해요

David 님, Littleton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Outstanding property with top notch staff.
2024년 4월에 3박 숙박함
답변 제공: Joao Pita 님, 2024년 4월 24일
Dear David, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

10/10 - 훌륭해요

Howard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect choice in Lonfon. Best location, friendly staff, a great vibe.
2024년 4월에 2박 숙박함
답변 제공: Ottavia 님, 2024년 4월 21일
Dear Howard,Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback.We're delighted to hear that you enjoyed your stay with us. It's always wonderful to know that our guests appreciate the efforts of our staff and find our accommodations satisfactory. We'd love to welcome you for another stay, hopefully a longer one next time! Warm regards,Ottavia.

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. And great service!
2024년 4월에 3박 숙박함
답변 제공: Kaisha 님, 2024년 4월 18일
Dear Todd, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

10/10 - 훌륭해요

Marcin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was just amazing Thank you guys We will definitely be back
2024년 4월에 3박 숙박함
답변 제공: Kaisha 님, 2024년 4월 15일
Dear Marcin, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

10/10 - 훌륭해요

Nichola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really lovely hotel, very conveniently located near Covent Garden and next to the Coliseum. Staff were friendly and helpful. Room and bathroom was spacious, comfortable, well designed, clean. Breakfast was very good with a good selection of hot and cold options.
2024년 4월에 1박 숙박함
답변 제공: Jenni 님, 2024년 4월 12일
Dear Nichola, Thank you for your review, we're thrilled to hear that you loved your stay, we are happy to hear all the staff provided excellent customer service! We take great pride in providing a memorable stay and are proud that you loved the room and spacious bathroom. We really are in the best location, right in the heart of London. We hope to welcome you back again soon! Warm regards, Jenni

10/10 - 훌륭해요

Catherine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
St Martins Lane is elegant in all ways: the team, the rooms and the service. Also the location, despite being in such a busy part of London, is private and quiet which is lovely.
2024년 4월에 4박 숙박함
답변 제공: Ali A 님, 2024년 4월 10일
Dear Catherine,Thank you for taking the time to share your experience at St Martins Lane Hotel on Expedia. We truly appreciate your kind words and are thrilled to hear that you had an elegant and enjoyable stay with us.It's wonderful to hear that you found our team, rooms, and service to be elegant. Providing exceptional service and creating a comfortable atmosphere for our guests is always our top priority.We're delighted that you also appreciated the location of our hotel. Despite being in the bustling heart of London, we strive to provide a serene and private environment for our guests to relax and unwind. We are glad to hear that you found it lovely.Thank you once again for your glowing review. We hope to have the pleasure of welcoming you back to St Martins Lane Hotel for another outstanding experience in the future.Warm regards,Ali A

10/10 - 훌륭해요

Juan 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelent
2024년 3월에 1박 숙박함
답변 제공: Joao Pita 님, 2024년 4월 8일
Dear Juan, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

8/10 - 좋아요

andrea 님, New York

단체 여행
좋아요: 편의 시설/서비스
Best possible location for theater-goers. Excellent location all around. Staff very friendly and helpful. Didn’t care for the constant music, especially bec of the repetitive bass on all music that was played. Room was quite small, but adequate. Very modern decor. I would stay here again.
2024년 4월에 1박 숙박함
답변 제공: Joao Pita 님, 2024년 4월 8일
Dear Andrea, hank you for sharing your feedback with us! We're delighted to hear that you found our hotel to be in the best possible location for theater-goers and that you appreciated our excellent overall location.We're also pleased that you found our staff to be very friendly and helpful. Your satisfaction is our priority, and we're glad that our team could contribute to making your stay enjoyable.We apologize for any inconvenience caused by the constant music, especially the repetitive bass. Your feedback is valuable to us, and we'll take it into consideration to ensure a more comfortable atmosphere for our guests in the future.While we understand your comment about the room size, we're glad to hear that you found it adequate and enjoyed the very modern decor.We truly appreciate your positive remarks and are honored that you would consider staying with us again. Should you choose to return, we'll do our best to make your next stay even more enjoyable. If there's anything specific you'd like us to improve upon for your next visit, please don't hesitate to let us know. We look forward to welcoming you back!Many thanks , Joao Pita

4/10 - 별로예요

Prasad

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time we stayed with this property. The first time around the room was very spacious with 2 double beds, small sitting area, higher floors etc. This time the experience was very different. The room was small, dingy, right above an alleyway so was very noisy and the windows were against a brick wall and facing the windows of other building. So we had to keep the curtains closed all the time. Making the room very dark and claustrophobic. There was barely any room to keep our luggage. I m not even sure how they sell this room to a family of four. Lastly our flight reach London in the morning and we had requested an early check in while we booked the room and by a separate email. B ut the hotel staff neither replied to our request non accommodated our request. They made us wait after the check in time to provide us the keys. We will look for other options next time we are in London.
2024년 3월에 4박 숙박함
답변 제공: Jenni 님, 2024년 4월 7일
Dear Prasad, Thank you for choosing to stay with us at St Martins Lane, and taking the time to provide us with your feedback. Prasad, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We sad to hear that we did not meet your expectations when it came to the room. We do have other room categories, for families, if you do decide to give us another chance, other rooms have different layouts and views, all depending on the room category chosen. Early arrival is not always guaranteed, however we are sad to hear that this arrival experience dampened your stay with us. However, thank you again for taking the time to share your experience means a lot to me and the rest of the team, and we will be sure to pass your feedback onto the relevant departments! Many thanks, Jenni

10/10 - 훌륭해요

Adis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All round really nice hotel with perfect location and helpful staff...enjoyed every minute of it
2024년 4월에 4박 숙박함
답변 제공: Jenni 님, 2024년 4월 7일
Dear Adis, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

10/10 - 훌륭해요

Pippa

가족 여행
Everything was amazing from the staff, the service, the breakfast, the housekeeping, the ambience, the location, EVERYTHING!
2024년 3월에 6박 숙박함
답변 제공: Joao Pita 님, 2024년 4월 6일
Dear Pippa, Thank you so much for your glowing feedback! We're thrilled to hear that you had such a fantastic experience with us. It's incredibly rewarding to know that our staff, service, breakfast, housekeeping, ambience, and location all exceeded your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future!Many thanks, Joao Pita

10/10 - 훌륭해요

Odette

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time in London from Los Angeles. This place was just wonderful in every way. Amazing staff, convenient beautiful Covent Garden location that’s close to everything such as the underground stations, Thames river, historic sights, the list goes on. Breakfast included. We’d stay here again if we come back to London.
2024년 3월에 4박 숙박함
답변 제공: Kaisha 님, 2024년 4월 2일
Dear Odette, Thank you for your review, we're thrilled to hear that you loved our location and staff!! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

10/10 - 훌륭해요

Anil 님, Scarness

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, comfy beds.
2024년 3월에 2박 숙박함
답변 제공: Kaisha 님, 2024년 3월 31일
Dear Anil, Thank you for your review, we're thrilled to hear that you loved our location and beds!! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location and the staff are bloody wonderful. I had an issue where the room was too dark - Jenny from the reception team patiently showed me alternatives with a touch of humour as well. 10/10 - well done St Martin’s Lane!
2024년 3월에 6박 숙박함
답변 제공: Jenni 님, 2024년 3월 29일
Hello Justin, Thank you for your feedback! It was my pleasure to assist you with your requests and I am happy we found a solution in the end. Your happy spirit and humor was amazing throughout. Also thank you for your helpful tips for NYC. We hope to welcome you back soon. Many thanks, Jenni

10/10 - 훌륭해요

Edin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent location. Walking distance to many of the touristy spots. Great food all around the hotel. Staff were great and room was clean and modern. Highly recommend it
2024년 3월에 2박 숙박함
답변 제공: Jenni 님, 2024년 3월 28일
Dear Edin, Thank you for your review, we're thrilled to hear that you loved our hotel, location and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

10/10 - 훌륭해요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Joao Pita 님, 2024년 4월 17일
Dear Nicola, Thank you for your review, we're thrilled to hear that you loved your stay! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

10/10 - 훌륭해요

Ross

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a gem of a property. Close to everything! Great room, value and staff. Best water pressure I’ve ever had a hotel.
2024년 3월에 2박 숙박함
답변 제공: Kaisha 님, 2024년 3월 25일
Dear Ross, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

10/10 - 훌륭해요

Joanna 님, Bedford

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay with amazing staff!
2024년 3월에 1박 숙박함
답변 제공: Jenni 님, 2024년 3월 25일
Dear Joanna, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

10/10 - 훌륭해요

Allison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is perfectly located if you are planning to attend the theatre or visit museums, or simply take in London scenery. They're are many pubs and restaurants nearby, and the hotel's Blind Spot bar is not too be missed. Staff were incredibly attentive and helpful. My room was spotless and very spacious, a rare gem in London. I can't wait to return!
2024년 3월에 5박 숙박함
답변 제공: Jenni 님, 2024년 3월 17일
Dear Allison, Thank you for your glowing review! We're thrilled to hear that you found our hotel to be excellent, especially in terms of its location and service. We take great pride in providing spotless accommodations and ensuring our guests have a memorable stay. We hope to welcome you back again soon! Warm regards, Jenni

8/10 - 좋아요

Geoffrey 님, Monterey

2024년 3월에 4박 숙박함
답변 제공: Joao Pita 님, 2024년 4월 4일
Dear Geoffrey,Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Joao Pita

6/10 - 괜찮아요

Gerd

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
A good hotel and very central - Only small problems with the staff, all seems a little clumsy. Also, way too much perfume on the hallways, not good for astmatics
2024년 3월에 4박 숙박함
답변 제공: Kaisha 님, 2024년 3월 13일
Hello Gerd, Thank you for staying with us! We are disappointed that we did not meet your standards in regards to the staff and fragrance throughout the hotel. We will be sure to pass on your feedback to the appropriate department! Many thanks, Kaisha

10/10 - 훌륭해요

Scott 님, Moraga

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is very central to theater district but the best part is the staff. They went out of their way every step to make things easy for me. They seemed genuinely glad that I was staying there.
2024년 3월에 1박 숙박함
답변 제공: Jenni 님, 2024년 3월 11일
Dear Scott, Thank you for your positive feedback! We're thrilled to hear that you loved everything. I will be sure to pass your kind words onto the St Martins Lane staff. We look forward to welcoming you back for another enjoyable experience. Warm regards, Jenni

10/10 - 훌륭해요

Alan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 3월에 1박 숙박함
답변 제공: Kaisha 님, 2024년 3월 10일
Dear Alan, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Kaisha

10/10 - 훌륭해요

michael 님, westport

2024년 3월에 3박 숙박함
답변 제공: Kaisha 님, 2024년 3월 25일
Dear Michael, Thank you for your review, we're thrilled to hear that you loved our hotel and staff! We take great pride in providing a memorable stay. We hope to welcome you back again soon! Warm regards, Kaisha

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Joao Pita 님, 2024년 3월 4일
Dear Daniel, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Joao Pita

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Joao Pita 님, 2024년 3월 1일
Dear Jane, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Joao Pita

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mycket bra, kan rekommenderas
2024년 2월에 4박 숙박함
답변 제공: Joao Pita 님, 2024년 2월 28일
Dear Patrick, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Joao Pita

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Kaisha 님, 2024년 3월 20일
Dear Steven, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards,Kaisha

10/10 - 훌륭해요

Joanna 님, Bedford

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and accommodation
2024년 2월에 1박 숙박함
답변 제공: Kaisha 님, 2024년 2월 22일
Hello Joanna, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Kaisha

10/10 - 훌륭해요

Anja

2024년 2월에 4박 숙박함
답변 제공: Kaisha 님, 2024년 3월 20일
Dear Anja, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Kaisha

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly, professional & welcoming. The room was spacious and modern. The location was great, 5/10 minute walk to Covent Garden, Leicester Sq or Piccadilly.
2024년 2월에 2박 숙박함
답변 제공: Jenni 님, 2024년 2월 19일
Hello Andrea, Thank you for staying with us! We are thrilled to hear that you liked your stay. I will be sure to pass your kind words about the team onto them, they will be happy to hear. We hope to welcome you back soon. Many thanks, Jenni

2/10 - 너무 별로예요

Wendy Ko Kei

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 10박 숙박함
답변 제공: Kaisha 님, 2024년 2월 17일
Dear Sarah,Greetings from St Martins Lane! I hope this email finds you well. My name is Kaisha, and I am the Assistant Front Office Manager at the hotel. It is a pleasure to virtually connect with you. Thank you for taking the time to provide your valuable feedback about your recent stay at St. Martins Lane Hotel. We appreciate your insights, as they help us continuously improve our services and facilities.We take your comments seriously and will work diligently to address these issues to provide a more enjoyable stay for our guests. We appreciate your feedback and hope you will consider staying with us again in the future, giving us the opportunity to provide you with an improved experience.Sarah, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We love to use the feedback from our guests to make our hotel and services even better. If you have any further comments or suggestions, please do not hesitate to reach out. We are here to ensure your satisfaction.Best regards,Kaisha

10/10 - 훌륭해요

Narendra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property lobby looks a bit run down. Rooms are excellent. Service is good. Friendly staff.
2024년 2월에 2박 숙박함
답변 제공: Joao Pita 님, 2024년 2월 13일
Dear Narendra, Thank you for your feedback! We appreciate your comments about our rooms and service. We understand your concern about the appearance of the property lobby and will certainly take it into consideration for future improvements. We strive to provide a comfortable and welcoming environment for all our guests, and your feedback helps us in our continuous efforts to enhance our facilities. We're glad to hear that you found our staff friendly and that you enjoyed your overall experience with us. We hope to have the opportunity to welcome you back in the future.Warm regards,Joao Pita

10/10 - 훌륭해요

Paul 님, Ridley Park

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location.
2024년 2월에 3박 숙박함
답변 제공: Kaisha 님, 2024년 2월 7일
Hello Paul, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Kaisha

8/10 - 좋아요

Caroline

2024년 1월에 2박 숙박함
답변 제공: Kaisha 님, 2024년 3월 20일
Dear Caroline, Thank you for your positive feedback! We're thrilled to hear that you loved everything. We look forward to welcoming you back for another enjoyable experience. Warm regards, Kaisha

10/10 - 훌륭해요

Susan 님, Farnham

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location for the theatre we went to, as well as plenty of nearby restaurants. An an easy walk from Waterloo. Room was lovely and the staff friendly and helpful. We failed the test trying to find the room when we checked in. The numbers are at floor level so you have to look down! Our only issue was that you couldn't fill the sink with water, but this is apparently a policy decision and common in the hotel industry😞 Weve booked to teturn in March!
2024년 1월에 1박 숙박함
답변 제공: Joao Pita 님, 2024년 1월 28일
Dear Susan, Thank you for sharing your detailed feedback with us! We're delighted to hear that our location worked well for your theatre plans and that you found the room lovely with friendly and helpful staff. We appreciate your understanding regarding the room numbering and the information about the sink.We'll make sure to address any areas for improvement, and we look forward to welcoming you back in March! Warm regards, Joao Pita

10/10 - 훌륭해요

Janet 님, Fort Walton Beach

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 4박 숙박함
답변 제공: Jenni 님, 2024년 1월 27일
Hello Janet, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Jenni

10/10 - 훌륭해요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great location, big rooms, helpful staff
2024년 1월에 1박 숙박함
답변 제공: Joao Pita 님, 2024년 1월 21일
Hello Oliver, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Joao

10/10 - 훌륭해요

Jenny

2024년 1월에 1박 숙박함
답변 제공: Joao Pita 님, 2024년 1월 22일
Dear Jenny, My name is Joao, Assistant Front Office Manager at St Martins Lane, it is a pleasure to e-meet you. We are thrilled to hear that you enjoyed visit with us! Thank you taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Warm regards, Joao Pita

10/10 - 훌륭해요

Shirley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Joao Pita 님, 2024년 1월 21일
Hello Shirley, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Joao

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
Great location, but the rooms are tiny and the staff is mediocre. Service overall isn’t a high point at this hotel.
2024년 1월에 2박 숙박함
답변 제공: Jenni 님, 2024년 1월 14일
Hello Anonymous, Thank you for staying with us! We are disappointed that we did not meet your standards in regards to your room, we do have other room categories if you do decide to give us another chance. We will be sure to pass on your feedback to the appropriate department! Many thanks, Jenni

8/10 - 좋아요

Eduardo 님, Philadelphia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an almost perfect choice for London visitors interested in the theater, which is our case. It's a modern, stylish property, designed by Philippe Stark, at the very heart of the West End. It makes you feel special. It's surrounded by restaurants, bars and museums. it's only flaw, which was relevant to us but might not be for others, is that the bathroom has no door. The toilet is in an unventilated frosted-glass closet, so that it's essentially in the room, an otherwise very beautiful room.
2024년 1월에 6박 숙박함
답변 제공: Ali A 님, 2024년 1월 19일
Dear Eduardo,Thank you so much for taking the time to share your thoughts and experiences following your stay at St Martins Lane. We truly appreciate your feedback and are delighted to hear that you found our hotel to be an almost perfect choice for your London visit, especially being interested in the theater.We are thrilled that you enjoyed the modern and stylish design crafted by Philippe Starck, and our prime location at the heart of the West End. It's wonderful to know that you felt special during your time with us, surrounded by the vibrant atmosphere of restaurants, bars, and museums.Your feedback about the bathroom is duly noted, and we appreciate your honesty. We understand that preferences can vary, and your insights are valuable as we continually strive to enhance the guest experience. We will take your comments into consideration as we evaluate ways to improve.Once again, thank you for choosing St Martins Lane, and we hope to have the pleasure of welcoming you back on your next visit to London.Warm regards,Ali A

8/10 - 좋아요

Per

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfekt placerat för att upptäcka centrala London
Coolt designhotell, superbra placerat och nära till allt. Trevlig och hjälpsam personal. Bor gärna här igen.
2024년 1월에 3박 숙박함
답변 제공: Kaisha 님, 2024년 1월 13일
Hello Per, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Kaisha

10/10 - 훌륭해요

Fredrik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The place to stay if you are in London
Always a pleasure to be a guest at this Hotel. Staff, super friendly
2024년 1월에 2박 숙박함
답변 제공: Jenni 님, 2024년 1월 11일
Hello Fredrik, Thank you for staying with us! We are thrilled to hear that you liked your stay. We will be sure to pass on your feedback ! We hope to welcome you back soon. Many thanks, Jenni

4/10 - 별로예요

Sarah

I wouldn’t
2023년 12월에 1박 숙박함
답변 제공: Ali A 님, 2024년 1월 12일
Dear Sarah,Greetings from St Martins Lane! I hope this email finds you well. My name is Ali, and I am the Assistant Front Office Manager at the hotel. It is a pleasure to virtually connect with you. Thank you for taking the time to provide your valuable feedback about your recent stay at St. Martins Lane Hotel. We appreciate your insights, as they help us continuously improve our services and facilities.We take your comments seriously and will work diligently to address these issues to provide a more enjoyable stay for our guests. We appreciate your feedback and hope you will consider staying with us again in the future, giving us the opportunity to provide you with an improved experience.Sarah, we value our guests and understand how important it is to offer exceptional service, we also very much appreciate your business and hope that you will remain a regular guest. We do apologies about the signal stability throughout the hotel , we love to use the feedback from our guests to make our hotel and services even better. If you have any further comments or suggestions, please do not hesitate to reach out. We are here to ensure your satisfaction.Best regards,Ali