이그제큐티브 스위트 | 저자극성 침구, 미니바, 객실 내 금고, 책상

더 프린스 아카토키 런던 여행 후기

5 out of 5
더 프린스 아카토키 런던
50 Great Cumberland Place, Marble Arch, London, England

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 803개 이용 후기 중 645개" "
평점 8 - 좋아요. 803개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 803개 이용 후기 중 22개" "
평점 4 - 별로예요. 803개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 803개 이용 후기 중 10개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jungmee

2023년 3월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 4월 15일
Dear Jungmee,WOW 5 stars thank you so much!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,Clarissa Stay Well

10/10 - 훌륭해요

Suemin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best experience I had in London
I will be coming back here when I'm in London. I am more than satisfied with the experience! 1. Compared to many 5 star hotels I have been to in Europe, the ambiance of this hotel is so comforting and serene in terms of background music, lighting, and the scent that the hotel uses! I often have to travel for long periods and it is very disturbing when you have strong fragrance all over the place, especially in the room. But here, you will feel super calm as if you are in a luxury spa. 2. The staff are super nice and helpful. They are well-trained and respectful to the guests - I think this is what stands out about the Prince Akatoki as many starred hotels these days are losing this characteristic many guests expect from choosing a 5 star. 3. The food is so satisfying as well. I had both breakfast and in-room services - all menus are delicious and well prepared. The breakfast has many choices including porridge, american style, and japanese style with good coffees. The in-room services have the best dessert choices ever! 4. In the past, I had experienced losing my laundry items from a 5 start hotel and they were horrible at dealing with the situation. Here, the laundry is finished within 24 hours (regular service) and are delivered in a clean box, and clothes hanged very neatly. Few things could be improved - the heater makes the room extremely dry so it would be nice to offer humidifier or a similar system in the room. The windows should have protective screens.
2019년 11월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들의 친절한 모습이 인상적이었습니다. 내집같은 편안함을 느꼈습니다. 교통도 편리해서 무척 이동하기 좋은곳에 위치하여 불편함이 없었습니다.
2019년 5월에 3박 숙박함
답변 제공: KirbyM 님, 2019년 5월 13일
Dear Guest, Thank you for the perfect 5 stars! I hope to welcome you back soon. Best Wishes, Kirby

8/10 - 좋아요

SEONGWON 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
안락한 분위기의 부띠끄 호텔
아이와 둘이서 4일동안 머물렀습니다. 하루는 욕조가 없는 조금 작은 룸, 3일은 욕조가 있는 조금 큰 룸. 전체적인 분위기는 런던의 분위기를 느낄 수 있는 작지만 아늑한 느낌의 편안한 호ㅇ이었습니다. 메이페어 지역 내 위치해 있으며 마블아치역까지 도보로 이동하기에 불편함없구요...버스이용도 편리했습니다. 셀프리지 백화점까지 도보로 이동하는 데 불편함없을 정도로 위치에 대한 만족도는 매우 높습니다. 조식은 종류가 많진 않지만 깔끔하면서 맛있는 편입니다. 친절하구요. 호텔 가격이 낮은 편이 아니라 비지니스 호텔로 이용하긴 그렇고 가족 여행으로 머물기는 좋았습니다.

10/10 - 훌륭해요

inga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel Next time you should mention if room will be in basement
2024년 3월에 4박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2024년 4월 11일
Dear inga,Thank you for taking the time to review The Prince Akatoki London.It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay.I will share your comments regarding your experience with my team as this kind of feedback is always motivating & encouraging.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Gary Allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Immaculate property. We have a wonderful stay. Breakfast was delicious and the restaurant was also excellent for dinner.
2024년 4월에 4박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2024년 4월 11일
Dear Gary Allen,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay.I will share your comments regarding your experience with my team as this kind of feedback is always motivating & encouraging.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Maxime

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful for its location, service and human size!
2024년 3월에 4박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2024년 4월 11일
Dear Maxime,Thank you for taking the time to review The Prince Akatoki London. What a pleasure it was to read your comments!The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product.It is times like these that myself & my team can truly feel like we succeeded in achieving our goals of satisfying our guests expectations which as a Manager is the highest reward!We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Itzik 님, Rumson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good hotel at the edge of Marylebone. I like it and will probably stay again. The rooms are big and clean. The restaurant and the bar at the hotel are very good.
2024년 3월에 8박 숙박함
답변 제공: Kanoko, Guest Experience Manager 님, 2024년 3월 17일
Dear Itzik,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

10/10 - 훌륭해요

tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautifully clean. Lovely staff. Japanese vibe excellent. Totally different hotel than the norm and better on every level.
2024년 3월에 1박 숙박함
답변 제공: Kanoko, Guest Experience Manager 님, 2024년 3월 17일
Dear tom,Thank you for taking the time to review The Prince Akatoki London. We are pleased to read you enjoyed your stay & delighted that the service met your expectations!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

6/10 - 괜찮아요

??

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
5星とのことで期待値高かったが、日本国内のホテルと比べてしまうとどうしても全ての項目で見劣り感がしてしまう 一番困ったのは洗面にコンセントが無くドライヤーが使えなかったこと そんな中アカトキの食事は美味しく頂けた ただこのサービスレベルならコストパフォーマンス考えたら次はもっとお得なホテルにすると思う
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Elisa

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Since the moment we stepped in the staff has been very welcoming, professional and caring. It is a small hotel where every detail is taken care of, from the furniture, the general vibe and ambience, in-room amenities and a perfect breakfast offer and service. We spent one night with a infant and everything was perfect, we will be staying again for sure
2024년 2월에 1박 숙박함
답변 제공: Francesca 님, 2024년 2월 19일
Dear Elisa,Thank you for taking the time to review The Prince Akatoki London. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay. We will share your comments regarding the staff with our team as this kind of feedback is always motivating & encouraging. We look forward to welcoming you back again at The Prince Akatoki London.Stay Well,Francesca

10/10 - 훌륭해요

Devan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2024년 3월 25일
Dear Devan,Thank you for taking the time to review The Prince Akatoki London. I am pleased to read you enjoyed your stay & delighted that the we met your expectations.I look to welcoming you back again at The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Katie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such friendly warm staff and a super comfortable bed. We will stay at The Prince Akatoki again.
2024년 1월에 2박 숙박함
답변 제공: Kanoko, Guest Experience Manager 님, 2024년 3월 17일
Dear Katie,Thank you for taking the time to review The Prince Akatoki London. We are thrilled to hear that you enjoyed your stay with us!It is always a pleasure to read positive comments as this kind of feedback is always motivating & encouraging. We certainly look forward to welcoming you back at The Prince Akatoki London!Warm Regards, KanokoGuest Experience Manager

8/10 - 좋아요

Dario

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upgrade upon check in offered only upon reminder and then a room on the first floor looking into the backyard. Otherwise pleasant and clean hotel. Very low ceilings and shower therefore a bit claustrophobic. Staff extremely friendly and attentive.
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설
Used Ikea
Nothing special outdated like Ikea style
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ken

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Kazumasa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 12월 12일
Dear Kazumasa,WOW 10/10 thank you so much!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Max

2023년 12월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 12월 12일
Dear Max,Thank you for sharing this amazing feedback after your recent stay with us!We are delighted to read that you had a fantastic stay and look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Matthew

2023년 12월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 12월 12일
Dear Matthew,Thank you for sharing this amazing feedback after your recent stay with us!We are delighted to read that you had a fantastic stay and look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Robin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very comfortable hotel with nice size rooms. Super friendly and clean. I appreciate the hotel amenities as well.
2023년 11월에 2박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 11월 18일
Dear Robin,Thank you for taking the time to review The Prince Akatoki London!We are delighted to read that your stay with us was fabulous and you enjoyed in particular our facilities and our service.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel…Great location…Phenomenal staff..!!
2023년 11월에 4박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 11월 18일
Dear Patrick,We are delighted to read such a brilliant review after your recent stay with us!Our aim is to provide with amazing service and meet all our guests expectations and as i can read from your kind words we achieved that.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
Perfect stay from start to finish. Comfortable, clean, all the little details taken care of.
2023년 11월에 1박 숙박함
답변 제공: Duty Manager 님, 2023년 11월 14일
Dear guest,Thank you for taking the time to review The Prince Akatoki London. I am pleased to read you enjoyed your stay & delighted that overall we met your expectations.We look to welcoming you back again at The Prince Akatoki London.Stay Well,Francesca

10/10 - 훌륭해요

Elin Llywelyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and a warm and friendly greeting. Staff were lovely and bery attentive. A great stay.
2023년 10월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 11월 18일
Dear Elin Llywelyn,Thank you for sharing this brilliant feedback after your recent stay with us!We are delighted to read that our dedicated team took great care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
スタッフの対応がすばらしい。
2023년 9월에 6박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 11월 18일
Dear Guest,We are delighted to read this amazing feedback after your recent stay with us!We are thrilled that our dedicated team took great care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 9월에 7박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 11월 18일
Dear Tracy,We are delighted to read this great feedback about your recent stay at The Prince Akatoki London!We trust you had a fantastic experience and we look forward to welcome you back to The Prince Akatoki London in the near future.Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Lazarus

2023년 9월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 11월 18일
Dear Lazarus,WOW 5/5 thank you so much!We all look forward to welcoming you back to The Prince Akatoki London in the near future!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was moved to this hotel by Expedia when my original accommodation was unfit. The Prince Akatori is a stunning place to stay, my room was very well appointed and comfortable, staff were excellent and the breakfast offer superb. I wish I could have stayed for longer.
2023년 9월에 2박 숙박함
답변 제공: Clarissa D'Amato Guest Experience Manager 님, 2023년 11월 18일
Dear Peter,Thank you for taking the time to review The Prince Akatoki London!We are delighted you had an amazing stay with us and our dedicated team took good care of you.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 - 좋아요

Luis 님, CDMX

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean asthethics but strong perfum smell
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

CHI-WEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Menaged

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Nanette

2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Maia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Johanne

2023년 7월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 7월 31일
Dear Johanne,WOW 10/10 Thank you so much!!We all look forward to have the pleasure to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was one of the best I’ve had this year.
2023년 7월에 5박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 7월 31일
Dear Juan.Thank you for sharing this amazing feedback after your recent stay with us!Our great team goes above and beyond to please our guests and I am delighted to read we were able to leave such a positive impression.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 - 좋아요

Nobuaki

2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Johanne

2023년 7월에 2박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 7월 31일
Dear Johanne,WOW 10/10 thank you so much, that is brilliant!We are looking forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Gavin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service and ambience in a nice location.
2023년 7월에 5박 숙박함
답변 제공: Clarissa D'Amato, Guest Experience Manager 님, 2023년 7월 14일
Dear Gavin,Thank you so much for sharing this brilliant review about your recent stay with us!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

TAKESHI

2023년 7월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 7월 31일
Dear TAKESHI,WOW 5/5 thank you so much!!We are pleased you enjoyed everything about your stay with us.We are looking forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

guy

2023년 2월에 1박 숙박함
답변 제공: Clarissa D'Amato, Guest Experience Manager 님, 2023년 7월 14일
Dear Guy,WOW 10/10 thank you so much!!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Clarissa D'Amato Guest Experience Manager 님, 2023년 7월 14일
Dear Paul,Thank you for sharing this brilliant review about your recent stay with us!We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 - 좋아요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
Wonderful stay. Staff were helpful. Adri went above and beyond. It was our 20th wedding anniversary and we were left a beautiful selection of petit fours. Bed was comfy. Lovely selection of teas and toiletries. The only slight niggle is that we felt breakfast although nice wasn’t to the same standard as the rest of the experience.
2023년 7월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 7월 31일
Dear Nicola,Thank you for choosing The Prince Akatoki London to celebrate such a special occasion wit us!I am delighted to read that Adri went above and beyond to make your stay memorable and you enjoyed our facilities.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

8/10 - 좋아요

TOSHIKI

좋아요: 청결 상태, 직원 및 서비스
6月29日から2泊、お世話になりました。清掃が行き届いており、とても気分良く滞在できましたが、隣のドアの音や水道の音が聞こえるなど、防音性が今一つでした。(神経質な方でない限り、問題はありません) 1階のレストランも利用しましたが、とてもおいしく 頂けました。
2023년 6월에 2박 숙박함
답변 제공: Duty Manager 님, 2023년 7월 3일
Dear Toshiki-San,Thank you for choosing to stay with us for two nights from June 29th. We appreciate your feedback and are glad to hear that you found the room to be clean and comfortable during your stay. We apologize for any inconvenience caused by the audibility of sound from the neighboring door and water faucet. We understand that soundproofing is an important aspect of a comfortable stay, and we will certainly take your feedback into consideration to improve in this area.We're pleased to know that you enjoyed dining at our restaurant on the first floor and found the food to be delicious. We strive to provide a satisfying culinary experience to our guests, and your positive feedback is greatly appreciated.Thank you once again for sharing your experience, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay.Best regards,Francesca

10/10 - 훌륭해요

Erin 님, Phoenix

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really lovely. Calming and relaxing after jam packed days. Nice quiet area close to transit.
2023년 6월에 6박 숙박함
답변 제공: Duty Manager 님, 2023년 7월 3일
Dear Erin,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found your stay to be really lovely and that it provided a calming and relaxing atmosphere after your intense days. Our goal is to create a peaceful environment where our guests can unwind and recharge.We're delighted that you appreciated the quiet area we're located in, while still being conveniently close to public transportation. It's wonderful to know that our location suited your needs and made it easy for you to navigate the city.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back in the future for another enjoyable and rejuvenating stay.Best regards,Francesca

8/10 - 좋아요

Vassili

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
the location is great, rooms are pretty and clean, quiet, great bedding. The bathrooms are dated. Room service does not work at night, the food is average to mediocre and overpriced for the quality you get. Had an issue with wine list - I don't mind paying 80 gbp for a bottle of wine but I do mind drinking the wine that is actually 8 gbp per bottle. Overall is you need a comfortable place to sleep - the Prince Akatoki is perfect, if you're looking for a luxury experience - there are better alternatives in the area.
2023년 6월에 1박 숙박함
답변 제공: Duty Manager 님, 2023년 7월 3일
Dear Vassili,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive comments about our great location, the design and the cleanliness of our rooms, quiet atmosphere, and comfortable bedding. Your satisfaction is our priority, and we are glad these aspects met your expectations.However, we regret to hear that you found the bathrooms to be dated. We take your feedback seriously, and we will assess these areas for possible updates and improvements.Moreover, we are sorry to hear about your experience with our Food & Beverage, in particular the room service at night. We strive to provide a high standard of service and culinary offerings, and we apologize for falling short in meeting your expectations. We will review our processes and make necessary improvements to ensure a better dining experience for our guests.Regarding the wine list issue, we apologize for any confusion or disappointment caused. We understand the importance of offering accurate and transparent pricing. We will address this concern with our team for them to review.We appreciate your honest feedback and will take it as an opportunity for growth and improvement, we hope to have the chance to welcome you back in the future, providing an improved experience that better aligns with your expectations.Best regards,Francesca

4/10 - 별로예요

Stephen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice hotel - staff uncaring!!!
The hotel had agreed to upgrade our room (which we had in writing - email) and upon arrival they had given our room away to someone!!!!
2023년 6월에 2박 숙박함
답변 제공: Kasia 님, 2023년 6월 27일
Dear Stephen, First of all thank you for taking the time to share your valuable feedback. We do strive to provide excellent customer service and guest experience and therefore I am truly sorry that on this occasion we fell short on making your stay a memorable one. I am aware that our team has reached out to you directly to resolve this matter. We do hope to one day welcome you back to our sanctuary so you can restore your faith in Prince Akatoki London.

10/10 - 훌륭해요

sara

2023년 6월에 1박 숙박함
답변 제공: Clarissa, Guest Experience Manager 님, 2023년 7월 31일
Dear Sara,Thank you for sharing this brilliant review!We are delighted you enjoyed everything about your stay with us.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

10/10 - 훌륭해요

Sylvia

2023년 5월에 1박 숙박함
답변 제공: Clarissa D'Amato Guest Experience Manager 님, 2023년 7월 14일
Dear Sylvia,WOW 5/5 thank you so much!We are delighted you enjoyed your stay with us.We all look forward to welcoming you back to The Prince Akatoki London!Warm Regards,ClarissaGuest Experience Manager

4/10 - 별로예요

Amir

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Not what we expected from a five star hotel. Certainly not at the price we paid. We got a room with a sloping floor, with a medium level of cleanliness and not meticulous. The breakfast was poor and performed at a low level. Disappointing experience.
2023년 5월에 4박 숙박함
답변 제공: Guillermo Front Office Manager 님, 2023년 6월 19일
Dear AmirThank you for taking the time to provide us with your feedback.We are sorry to hear you did not have a positive experience during your last visit - we are constantly striving to improve and ensure each of our guests has the best possible stay.We hope that we may have the opportunity to welcome you back on a future occasion so that we may endeavor to restore your confidence in us.Kindest regards,Guillermo MFront Office Manager

4/10 - 별로예요

gabi

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not class this as a luxury hotel.
2023년 5월에 1박 숙박함
답변 제공: Front Office Team 님, 2023년 6월 19일
Dear Gabi,Thank you for choosing The Prince Akatoki for your stay in London and for taking the time to provide us with your feedback.We are sorry to hear that you were disappointed with your stay and we hope we have the chance to welcome you back in the future.Kind regards,Front Office Team

8/10 - 좋아요

Roman 님, Ebmatingen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the friendly and very helpful staff and the location of the hotel. Not a cheap option but value for money is good for a central London hotel. We did have a room with a view into a quiet street (mews) and loved the clean japanese style of the hotel.
2023년 4월에 3박 숙박함
답변 제공: Front Office Team 님, 2023년 5월 16일
Dear Roman,Thank you for choosing The Prince Akatoki and for taking the time to provide us with your feedback. We are glad so see that you had a great stay.We are looking forward to welcome you back soon.Kindest regards,Front Office Team