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로지어트 하우스 런던 여행 후기

5 out of 5
로지어트 하우스 런던
3 Westbourne Terrace, Lancaster Gate, Hyde Park, London, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 628개" "
평점 8 - 좋아요. 1000개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 70개" "
평점 4 - 별로예요. 1000개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 13개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

hyun soo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함
답변 제공: Daniele Serio, Front Office Coordinator 님, 2022년 2월 5일
Dear Hyun Soo On, Thank you for your charming review. I am pleased to read that you found your experience at Roseate House London amazing! I am delighted to hear you felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that you loved everything about your stay and our facilities. We all look forward to welcoming you back at Roseate House London in the near future. Warm regards, Daniele Serio, Front Office Coordinator

10/10 - 훌륭해요

Dong yeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Demetra Michael 님, 2019년 9월 26일
Dear Dong yeon, Thank you so much for taking the time to leave us this amazing note! We are thrilled to know that we have reached your expectations and you had a wonderful stay at Roseate House London. Look forward to welcoming you back in the nearest future ! Warm regards, Demetra Michael, Guest Experience Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시는 안 가고 싶어요
정말 별로였어요. 웬만한 5성급 숙박료를 내고 나니 돈이 아깝습니다. 그냥 규모가 있는 관리 잘 되는 곳 가세요. 고택의 아늑함을 기대했는데 실망스러웠어요.
2019년 8월에 1박 숙박함
답변 제공: Demetra Michael 님, 2019년 9월 1일
Dear Guest, Thank you so much for taking the time to leave us your feedback! Please accept our sincerest apologies for the inconvenience during your last stay with us. We would kindly appreciate if you could provide us your comments, suggestions and recommendations to improve in any department requires. Looking forward to your response. Warm regards, Demetra Michael Guest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Louis 님, 2019년 1월 13일
Dear Guest, Thank you so much for taking the time to leave us this note! We are thrilled to know that we have reached your expectations and you had a wonderful stay at Roseate House London. Look forward to welcoming you back in the nearest future ! Warm regards,Louis Emmanuel Arfeux, Duty Manger

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Lovely room, nice location, and great service.
2018년 7월에 5박 숙박함
답변 제공: Angel Xie Duty Manager. 님, 2018년 8월 10일
Dear Guest, Greetings from Roseate House London. Thank you so much for giving us such an amazing score. We hope to have another chance to welcome you again soon ! Warm regards,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
조용하고 편안히 쉴 수 있었다.
2017년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was perfect stay there. The hotel was really close to the park and the station, the staffs were friendly. Especially, the room was really comfortable. I would like to stay there again.

10/10 - 훌륭해요

SEUNGJUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한 시설과 친절한 서비스
방은 작지만 깨끗하고 쾌적합니다. 매일 무료 생수와 커피캡슐, 고급 어메니티, 신문 등 세심한 서비스를 제공합니다. 프론트도 매우 친절합니다. 다만 복도와 옆방의 방음이 다소 취약하고 윗층 마루바닥 소음이 심했던 것은 단점이었습니다.

10/10 - 훌륭해요

Randall 님, Austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

PATRICIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upscale boutique hotel close to Paddington station. Nice rooms with wonderfully beds and friendly staff.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Graham

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and staff are excellent. Very welcoming snd helpful.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ewa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with wonderful staff. I will be very happy to stay here again. Very close to Paddington station.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here previously and would not hesitate to recommend The Roseate. Staff were beyond helpful and friendly. We had arrived from an alternative hotel that was "disappointing" and the greeting, invigorating welcome drink, and upgrade on our room made us feel special. Room was so comfortable with everything we could want. Will definitely we staying here again on our trips to London and will again mention all of the very kind and friendly staff.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another first class stay at this excellent hotel. Thankyou
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tyler

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our favorite place to stay when we are in London. I will be staying here forever! The staff is amazing and is so nice. They cater to any need of yours. Great location to be in London. The rooms are nice and the beds are comfy!
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Naoki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Judith

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the close proximity to Hyde Park. Room was very clean. Hotel staff were friendly and accommodating to our needs.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Takehiko 님, Nerima

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ランカスターゲート駅とパディントン駅が徒歩圏で、仕事や観光に便利。ハイドパークも目の前にあるし、比較的静かな街並みの一角で、リーズナブルなレストランもあります。何といっても、オールド・インングランドを匂わせるただ住まいが気に入りました。
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Sue

2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Dietrich

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely friendly and competent service staff - especially Svitlana, who also clarified special organizational questions. I would love to come back and would recommend the hotel to my friends in particular.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic location, clean rooms and friendly staff. I had stayed once before and don’t know why it took me so long to stay again - I’ll be back!
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Maryanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very kind. I stayed here for nine nights and it was wonderful from start to finish. I’d highly recommend a stay here.
2024년 1월에 9박 숙박함

10/10 - 훌륭해요

Sandeep

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were wonderful! Beautiful room with lovely views. Hotel is full of character. Clean, perfect location with added bonus of parking availability!
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

MIGUEL 님, Mosman Park

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was marred by several unacceptable issues. The presence of mold in the bathroom was deeply concerning, and the subpar breakfast, notably the undercooked eggs, fell short of expectations. The situation with the elevator, including a distressing incident and subsequent noise disruption, was exacerbated by the staff's initial inappropriate response, though they later admitted to ongoing elevator problems. Although we were eventually moved to a suite, it doesn't excuse renting out substandard rooms or floors with known issues. Additionally, the refusal to reimburse for an unsatisfactory breakfast service was disappointing, especially for a hotel purporting to be of four-star caliber, a rating that, in our experience, seems overstated. The hotel's failure to meet basic standards and address guest concerns promptly and adequately is alarming and suggests a significant gap between advertised quality and actual service.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Birgitta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Allt var mycket trevligt det enda som drog ned intrycket var ett kompressorliknande dunkande utanför rummet, i princip dygnet runt.
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Bionda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay at Roseate Hotel
Wonderful stay at Roseate hotel in London. It is just across from paddington station so very easy access to heathrow express. Hotel was very comfortable, beautiful room and bathroom. Lovely breakfast and very friendly and helpful staff, would definitely stay again.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Eileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb
Excellent hotel, hotel manager & staff were exceptional & could not do enough for us. Great location.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Carl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Aden

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5* Service and wonderful suite!
Amazing service from all staff, gorgeous hotel and suite. Will for sure be back to stay again.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding customer service!
Great location, clean and comfortable. The staff are outstanding. One gentleman working the night shift at reception (unfortunately forgot his name) helped with our luggage to Paddington, about 2 blocks away. And then refused to accept any tip money. Truly over the top customer service. We will be back!
2023년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

John

2023년 11월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Charming hotel just steps from Paddington Station
Charming hotel only minutes away from Paddington Station. Room was tiny but comfortable bed and nice extra touches like fluffy robes. Staff was enthusiastic and welcoming but could use more training.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Juha

2023년 11월에 4박 숙박함

8/10 - 좋아요

Mette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Alisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Kerry

좋아요: 청결 상태, 직원 및 서비스
Wonderful.
2023년 10월에 2박 숙박함
답변 제공: Ylenia Aranda 님, 2023년 10월 31일
Dear Kerry, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 - 훌륭해요

Liewei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
The location is great. The staff are extremely helpful. We arrived in the morning after a 10 hours flight and our room is not ready. The staff noticed that we were so tired and provided us another room for us to sleep. We are very grateful. Will definitely stay again next time when we visit London.
2023년 10월에 2박 숙박함
답변 제공: Ylenia Aranda 님, 2023년 10월 31일
Dear Liewei, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 - 훌륭해요

Kirk

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff! Treated very well by all. The location is very convenient and within walking distance to Paddington Station and several attractions.
2023년 10월에 2박 숙박함
답변 제공: Ylenia Aranda 님, 2023년 10월 31일
Dear Kick, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel, convenient to Paddington
A very nice hotel in a great location to Paddington, no more than a 5 minute walk, so very easy with luggage. We had a junior suite which had a separate bedroom, sitting room, bathroom and toilet. Also had a balcony with chairs but due to weather we didn’t use it. Room had great darkening blinds and curtains which was wonderful for sleeping. Even though the room was at the front and facing the main road it was very quiet during the night. Room needed a new carpet, a number of big black marks and stains. In addition there were quite a few insects which we did report to the front desk staff. Nothing was really done, which was disappointing. Also could do with a bit more thorough attention to dusting and a few cobwebs. Overall it was a nice stay and location couldn’t be beat. Just a bit more attention to detail is needed.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Shan 님, Longmeadow

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and clean hotel, nice decor and furnitures; well-maintained; updated bathroom. staff very enthusiastic and helpful; in a convenient but also quiet neighborhood. Close to Paddington Transport action hub. Good for passing through passenger; Reception area small; No other amenities except room and restaurant across the receiption area
2023년 9월에 1박 숙박함
답변 제공: Ylenia Aranda 님, 2023년 10월 31일
Dear Shan, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 - 훌륭해요

Thomas 님, Potomac

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant.
2023년 9월에 1박 숙박함
답변 제공: Ylenia Aranda 님, 2023년 10월 31일
Dear Thomas, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

6/10 - 괜찮아요

Sue

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

jill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is has become our London home. We can’t say enough about the hospitality of this establishment!! 5 star!!!!
2023년 10월에 2박 숙박함
답변 제공: Ylenia Aranda 님, 2023년 10월 31일
Dear Jill, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

4/10 - 별로예요

Mari

별로예요: 직원 및 서비스
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Hanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Saw the reviews and wondered if it was too good to be true but this place really is amazing! We only stayed for one night on our way out of town and got a great deal on a garden level room. The room was great, bed was super comfortable, bathroom was super nice and fairly big. The staff were all so welcoming and lovely. We also had a delicious breakfast with voucher. We'll be back!
2023년 9월에 1박 숙박함
답변 제공: Ylenia Aranda 님, 2023년 10월 12일
Dear Hanna, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent boutique hotel, convenient from Heathrow
Excellent boutique hotel five minutes walk from both Paddington and Lancaster Gate stations, so really convenient to Heathrow and anywhere in London, by tube. Also Hyde Park is across the road from Lancaster Gate.
2023년 10월에 4박 숙박함
답변 제공: Ylenia Aranda 님, 2023년 10월 10일
Dear Stephen, Thank you for your charming review, I am pleased to read that your colleagues found the experience at Roseate House London amazing! I am delighted to hear they felt well cared by our great team, as I know they go above and beyond to please our guests. The team and I are extremely pleased to see that they loved everything about your stay and our facilities. Warm regards, Ylenia Aranda Reservations Manager