시그니처 스위트 | 이집트산 면 시트, 고급 침구, 무료 미니바, 객실 내 금고

더 트라팔가 세인트 제임스 런던, 쿠리오 콜렉션 바이 힐튼 여행 후기

5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1003개 이용 후기 중 765개" "
평점 8 - 좋아요. 1003개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 23개" "
평점 4 - 별로예요. 1003개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 12개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

ILGUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
트라팔가 광장의 가성비 5성 호텔의 표준
트라팔가 광장 뷰를 보며 숙박기간 동안 너무 행복했습니다. 조식 굿, 위치 굿
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

JIN SEOK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완벽한 숙소 입니다.
가족여행중 이용하였는데 매우 만족합니다. 위치가 너무 멋졌습니다. 그리고 깨끗하고 친절합니다.
2020년 2월에 3박 숙박함

10/10 - 훌륭해요

GEUMJA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함

10/10 - 훌륭해요

You Jong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최적의 위치, 모든 직원들의 친절함이 인상적.
2019년 9월에 3박 숙박함

8/10 - 좋아요

MINHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 호텔에 잘 지냈어요.
위치하고 전반적인 호텔 컨디션은 너무 훌륭하네요. 다만 조식은 조금 아쉽웠습니다
2019년 2월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
런던 주요 관광지와 쇼핑몰 등과의 접근성이 탁월하였으며, 직원들의 친절한 응대가 매우 좋았습니다.
2019년 1월에 3박 숙박함

8/10 - 좋아요

Chang Ho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Great location. good service. nice room and great maid service. Will return to this hotel for my future trips to London.
2019년 1월에 3박 숙박함
답변 제공: Maria Tenorio 님, 2019년 1월 29일
Dear Chang Ho, Thank you for taking the time to review your experience! We were thrilled to see that you evaluated our hotel with 8 out of 10 and you enjoyed our breakfast and beautiful room. I trust that we will have the opportunity in the future to welcome you back in the near future! Kind Regards, Maria Tenorio Guest Relations Manager

8/10 - 좋아요

Youngbog

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 굿 호텔
런던 관광 맟 교통 중심지역에 위치한 호텔. 대부분의 관광명소를 걸어서 다닐 수 있었음 .
2018년 9월에 3박 숙박함
답변 제공: Miklos 님, 2018년 11월 6일
Dear Youngbog, Thank you for taking the time to review your experience! We were happy to see a 4-star review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Miklos Jocskov Front of House Manager

10/10 - 훌륭해요

suna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 너무좋았고 관리상태도 좋았습니다. 어메니티나 미니바도 만족입니다.
2018년 8월에 2박 숙박함
답변 제공: Dafne Salaroli 님, 2018년 9월 4일
Dear Suna, Thank you for taking the time to review your experience! We were thrilled to see a full 5 star review and we hope we will have the pleasure to welcome you back in the near future! Kind Regards, Dafne Salaroli Guest Relations Manager

10/10 - 훌륭해요

SungKyu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와이프와 딸이 너무나 좋아했던 최고의 호텔^^
위치.청결함.서비스등 모든면에서 최고의 시설을 갖춘 호텔이었습니다.다시 런던에 가도 이용하고싶은 호텔1순위네요. 특히 미니바무료이용과 화장실에 욕조가 있어서 피로를 풀기에 대만족^^또한 rooftop bar가있어서 야경보는데도 최고였어요
2018년 5월에 4박 숙박함
답변 제공: Dafne Salaroli 님, 2018년 5월 30일
Thank you for taking the time to provide us with your feedback about your recent stay with us. I was thrilled to read your positive comments about our staff, I will ensure your comments are passed on to them. We are indeed very fortunate to be situated in such an ideal location; with Covent Garden, Trafalgar Square and central London tourist areas on our doorstep. We look forward to welcome you in again. Best Regards,

10/10 - 훌륭해요

HONGSOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
런던 가족 여행에 최적 숙소
내셔널 갤러리와 트라팔가 광장을 마주보고 위치하고 있습니다. 버킹엄 궁전,웨스터민스터 사원, 빅벤, 런던아이 등을 모두 걸어서 10분 내 갈 수 있습니다. 호텔은 크지 않지만, 고급스럽습니다. 아침은 컨티넨털식 부페와 단품 메뉴였는데, 만족스러웠습니다.
답변 제공: Suzaan 님, 2018년 2월 24일
Dear Hongsoo Thank you for your recent feedback about your experience with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback has now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans

8/10 - 좋아요

Burkhard

좋아요: 청결 상태, 직원 및 서비스
ok
2024년 3월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 3월 25일
Dear Burkhard,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 - 훌륭해요

Andrew

2024년 2월에 6박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 3월 25일
Dear Andrew,Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us.

10/10 - 훌륭해요

Taline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and location was perfect
2024년 2월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 25일
Dear Taline,Thank you very much for your kind words regarding our staff and the convenient location of our hotel. We're delighted to hear that you had a positive experience with us in these aspects.Your recognition of our team's efforts is truly appreciated, and we will be sure to share your feedback with them. Additionally, we're thrilled that our location met your needs and enhanced your overall stay.We hope to have the pleasure of welcoming you back soon for another wonderful experience.

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is being renovated and so are buildings next door so very noisy. Lovely hotel, but wait for the building work to end before booking
2024년 2월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 25일
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel lovely despite the ongoing renovations.We sincerely apologise for any inconvenience caused by the noise from the renovations. We understand how disruptive this can be to our guests' experience. Please know that we are actively working to minimise the disturbance and complete the renovations as swiftly as possible.Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience during this transitional period. Should your travels bring you back to the area in the future, we would love the opportunity to provide you with a seamless and enjoyable stay.Thank you again for your valuable feedback.

10/10 - 훌륭해요

Marcel

Vriendelijk personeel !!!
2024년 2월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 26일
Dear Marcel,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 - 좋아요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Contruction works at the property including lobby and bar…Expedia should let travelers know in advance when property is in poor condition.
2024년 2월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 22일
Dear Luis,Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused by the construction works during your stay, especially in the lobby and bar areas. We understand the importance of providing our guests with a pleasant and comfortable experience, and we regret that we fell short in this regard.We hope to have the opportunity to welcome you back in the future under more favourable circumstances.

10/10 - 훌륭해요

Ulrich

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super
2024년 2월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 11일
Dear Ulrich,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 - 좋아요

Jan 님, Neftenbach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel ist im Umbau und das Restaurant ist vorübergehend geschlossen. Dies haben wir aber erst bei Ankunft erfahren. Tagsüber gab es deshalb Baulärm und gewisse Einschränkungen bzgl Infrastruktur.
2024년 2월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 9일
Dear Jan,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our ongoing renovations and the temporary closure of our restaurant during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We understand the frustration that comes with unexpected construction noise and limitations on certain amenities. Please know that we are actively working to minimize any disruptions and ensure that our renovations are completed as swiftly as possible to enhance the overall experience for our valued guests.We truly appreciate your understanding and patience during this transitional period. Should your travels bring you back to the area in the future, we would welcome the opportunity to provide you with a more seamless and enjoyable stay.Thank you again for bringing your concerns to our attention.

10/10 - 훌륭해요

Joon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 7일
Dear Joon,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

shauna

좋아요: 청결 상태
2023년 12월에 7박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 2월 7일
Dear Shauna,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 22일
Dear Steve,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 - 좋아요

TAKEHANA

2024년 1월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 22일
Dear Takehana,Thank you for sharing your feedback. I am happy to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

raymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel. Great location, near everything in Central London. The entire stay was flawless.
2024년 1월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 13일
Dear Raymond,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

4/10 - 별로예요

Arman

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2024년 1월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 15일
Dear Arman,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the issues you encountered.We deeply regret that your experience did not meet the high standards we strive to uphold. We hope you would consider giving us another chance in the future to demonstrate the improvements we are implementing based on your valuable feedback.Once again, we apologise for the inconveniences you faced, and we appreciate your honesty.Sincerely,

4/10 - 별로예요

Arman

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Location
2024년 1월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 15일
Dear Arman,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the issues you encountered.We deeply regret that your experience did not meet the high standards we strive to uphold. We hope you would consider giving us another chance in the future to demonstrate the improvements we are implementing based on your valuable feedback.Once again, we apologise for the inconveniences you faced, and we appreciate your honesty.Sincerely,

10/10 - 훌륭해요

Raffaello

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top location, services as per standard 5 stars
2024년 1월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 9일
Dear Raffaello,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 9일
Dear Danielle,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Susan

2023년 12월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 9일
Dear Susan,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 - 좋아요

Lalit

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Early check in requested and provided by the hotel which was nice. Free minibar facility was welcome. WiFi quality was poor, should be a lot better. Lobby space was tight. No restrooms in the lobby as some reconstruction going on. Location of the hotel was excellent and made our stay very productive.
2023년 12월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 28일
Dear Lalit,Thank you for taking the time to share your feedback with us. We are pleased to hear that your early check-in request was accommodated and that you enjoyed the complimentary minibar during your stay.We apologize for any inconvenience you experienced with the Wi-Fi quality. We understand the importance of a reliable internet connection and will certainly look into ways to enhance this aspect of our service to provide a more seamless experience for our guests.Regarding the tight lobby space and the absence of restrooms due to ongoing reconstruction, we appreciate your understanding and patience during this period of improvement. We assure you that we are working diligently to create a more comfortable and convenient environment for our guests.We are thrilled to know that the hotel's location contributed to a productive stay for you. Our team values your feedback as it helps us identify areas for improvement and prioritize enhancements to better meet the expectations of our guests.We hope to have the pleasure of welcoming you back in the future, providing an even more enjoyable and satisfying experience.

8/10 - 좋아요

Bridget

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was so much bigger than most London hotel rooms. Wonderful to have a bathtub but the shower was poorly designed. Everything else was great.
2023년 12월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2024년 1월 1일
Dear Frank,Thank you for your 4/5 feedback! We're delighted to read you enjoyed our hotel. Looking forward to welcoming you back for another amazing experience! Best wishes & Happy New Year

4/10 - 별로예요

Daniel

별로예요: 직원 및 서비스, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 28일
Dear Daniel,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Crystal

2023년 12월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 28일
Dear Crystal,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Angelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A GREAT LONDON HOTEL
2023년 12월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Dear Angelo,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Tamar

2023년 12월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Dear Tamar, Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Thank you for sharing your positive feedback. I am glad to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 - 좋아요

Clara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Dear Clara,Thank you for sharing your positive feedback. I am glad to see that you have had a good time with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Jose A

2023년 11월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 12월 16일
Dear Jose,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Geoff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel across the road from the Trafalgar square, spacious room, friendly staff, great roof top bar with amazing views. Many shops and restaurants within walking distance.
2023년 10월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 9일
Dear Geoff,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Colby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a beautiful hotel and the rooftop restaurant as well worth it! There are amazing views of the city, and the London eye. When we first got there, our shower did not drain so I went and talked to Kola and Srikanth and they took care of us immediately and upgraded our room. Thank you again for everything, and we will be back!
2023년 10월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 9일
Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time at The Rooftop bar. It was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Yuri

2023년 10월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 9일
Dear Yuri,Thank you for sharing your 10/10 feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

8/10 - 좋아요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location if you don’t mind being in the middle of Trafalgar area. Lots of fun things going on. Hotel was nice enough, clean and staff was pleasant.
2023년 10월에 4박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 3일
Dear Jason,Thank you for your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Juarez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 3일
Dear Juarez,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A wonderful stay in a vibrant location. The hotel staff were very courteous and friendly at all times. The room was lovely and the breakfast was great.
2023년 9월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 3일
Dear Julie,Thank you for your delightful feedback! We are thrilled to hear that you had a wonderful stay with us in our vibrant location. It's heartwarming to know that you found our hotel staff to be courteous and friendly throughout your visit. We take great pride in providing exceptional service to our guests.We're also glad to hear that you enjoyed your room and the breakfast we offered. We believe that a comfortable stay and a satisfying meal are essential components of a memorable hotel experience.Your kind words are truly appreciated and will serve as motivation for our team to continue delivering outstanding service to all our guests. We hope to welcome you back for another fantastic stay in the future.

10/10 - 훌륭해요

Paul 님, Stevens

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful. The property was first class and I would stay again.
2023년 10월에 2박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 3일
Dear PaulThank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to read that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Alexander

2023년 10월에 6박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 3일
Dear Alexander,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

James C

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located to many of London's essential venues for 1st time visitor
2023년 10월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 3일
Dear James,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

Victoria 님, Daly City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place
2023년 10월에 3박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 3일
Dear Victoria,Thank you for sharing your wonderful feedback following recent visit at The Trafalgar St James! I am pleased to see that you have had a lovely time it was a pleasure having you staying with us! Thank you for choosing us and we are looking forward to your next stay with us! Best wishes,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will stay here again and again
The hotel i thought it was open a year ago or months ago until i asked the staff and i think they said 5 years or so ..... thats how clean and amazing the hotel was. From the room to the location to the bed sheets to absloute quitness this hotel is really perfect and clean kn every single way and i didnt expect that. Hotel staff was ok it was 2.45 pm approx and they wanted me to wait till 3 pm to get my room . Which was ridiclious however after insisting they helped and i got a room upgrade because my room category wasnt ready. That was the only issue i faced
2023년 10월에 1박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 11월 3일
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that our hotel exceeded your expectations in terms of cleanliness and overall experience. It's wonderful to know that our efforts to maintain a high standard of cleanliness did not go unnoticed, and we appreciate your kind words regarding the room, location, and the tranquillity of your stay.We sincerely apologise for the inconvenience you faced during the check-in process. Your feedback is valuable, and we will use it to improve our services. We understand that waiting for your room after a long journey can be frustrating, and we are glad that we were able to resolve the situation and provide you with a room upgrade to make up for the delay.I hope that you will consider staying with us again in the future. Thank you once again for choosing our hotel for your accommodation.

8/10 - 좋아요

Rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location but not quite worth the extra $
The main downfall would be that there really is not a lobby area. Many other hotels at this price point have grand lobbies that lend to majesty that is London. Being with my son, I was asked if I wanted to upgrade from our King room to a dbl (and supposedly larger) 100 £ ….I should have asked to see the difference in the rooms as I do not feel that the charge was worth the cost. Let me be clear, the checkin agent made it sound as though it was a total of 100 but upon checkout, I found it was 100/nt….for this additional charge, we could have stayed a bit grander hotel. Keep in mind that as American, you must add the 23% xchg rate so the cost was closer to $125/nt (for six night). Again, I know that I should have confirmed. Being Hilton Gold, I do understand how this works. The room, though very spacious by European standards for sure, was not much (if at all) larger than the larger King room I had booked. And, the bathroom was not large at all….no counter space and the vanity was so short, I was constantly slumping down (I am only 5’5”), so this would have been less than ideal for a family (this sleeps 4). The walk in shower was incredibly small and I found my body touching the wall, again, I am 5’5 and I weigh 106 pounds, but my very tall (and husky) son, was more than cramped! We had breakfast daily, and it was exceptional! Toiletries are Molton Brown and are fantastic! Coffee/tea/soft drinks, water complimentary in room. Clean, great a/c, hairdryer. Xclnt location.
2023년 10월에 5박 숙박함
답변 제공: Lidia Camacho, Guest Relations Manager 님, 2023년 10월 14일
Dear Rhonda,Thank you for sharing your detailed feedback following recent visit at The Trafalgar St James! We genuinely appreciate your honest and comprehensive review, as it helps us understand your perspective and areas where we can improve.We regret to hear that our lobby area did not meet your expectations. We understand the importance of a grand entrance, especially in a city like London. We do have a renovation plan to extend our lobby entrance this year.We apologise for any miscommunication regarding the room upgrade cost. We strive to provide clear and transparent information to our guests, and we regret any confusion in this regard. Your feedback highlights the importance of ensuring our guests fully understand the charges associated with any upgrades, and we will use this as a training opportunity for our staff.Regarding the room size and amenities, we appreciate your detailed feedback. We will take your comments into consideration as we continually work to improve our offerings and provide the best possible experience for our guests.We're delighted to hear that you enjoyed our exceptional breakfast, complimentary beverages, Molton Brown toiletries, and the cleanliness of the room. Your positive comments are appreciated, and we are pleased to know that these aspects of your stay met your expectations.Thank you again for sharing your thoughts with us. We hope you might consider staying with us again in the future, giving us another opportunity to provide you with an enhanced experience.Warm regards,