외관

티슬 런던 트라팔가 스퀘어 여행 후기

4 out of 5
티슬 런던 트라팔가 스퀘어
Whitcomb Street, Trafalger Square, London, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 447개" "
평점 8 - 좋아요. 1007개 이용 후기 중 358개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 127개" "
평점 4 - 별로예요. 1007개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 28개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

WOOYOUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
7박 후기
작은 호텔, 작은 룸 하지만 가족3명이 지내기에 무리없었습니다. 트라팔가 광장과 내셔널 갤러리가 바로 옆, 위치 매우 좋습니다.
2019년 12월에 7박 숙박함
답변 제공: Janina 님, 2020년 1월 23일
Dear Wooyoung, Thank you for your feedback. I'm pleased to see you found our hotel and its superb location convenient for your needs. I would like to take this opportunity to thank you for choosing Thistle Trafalgar Square hotel for your stay and I really do hope to welcome you back with us in the future. Kind Regards, Janina

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿굿
위치가 번화가에 있어서 상당히 좋았어요
2019년 12월에 5박 숙박함
답변 제공: Janina 님, 2020년 1월 22일
Dear Guest, Thank you for your review! I'm delighted to see you enjoyed your stay with us and our superb location. I would like to take this opportunity to thank you for choosing Thistle Trafalgar Square Hotel for your stay and I really do hope to welcome you back with us in the future. Kind Regards, Janina

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
Nice Hotel, Good location - just near Trafalga Square and very kind persons.
2019년 10월에 3박 숙박함
답변 제공: Mariana 님, 2019년 10월 21일
Dear Guest, Thank you for taking the time to review your recent stay with us. I'm glad that you enjoyed our central location and had a comfortable stay with us. We hope you will be back soon to the Thistle Trafalgar. Kind regards,

8/10 - 좋아요

Samin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 매우좋습니다. 친절합니다.
2019년 5월에 2박 숙박함
답변 제공: Lise 님, 2019년 6월 4일
Dear Samin, Thank you very much for you review, I am delighted that you enjoyed your stay, as well as our fantastic central location. We do hope to welcome you back for your next visit to London. Kind Regards, Lise

8/10 - 좋아요

PARK

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치적으로 매우 뛰어남
런던 시내와 접근성이 매우좋다. 이틀동안 대중교통을 이용할 필요가 없었음
2019년 2월에 2박 숙박함
답변 제공: Paulina 님, 2019년 2월 6일
Dear Park, Thank you for your review. We are pleased that you found the hotels location so convenient during your visit to London. We do hope to welcome you back to the hotel again in the future. Kind regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Water leaked in the toilet
2019년 1월에 2박 숙박함
답변 제공: Paulina 님, 2019년 2월 3일
Dear Valued Guest, Thank you for taking the time to feedback on your recent stay with us. I am deeply sorry that you did not enjoy your experience with us and that you witnessed such service failures. I can assure you, this is not the level of service we aim to provide and would hope for the opportunity to invite you back to show you that we can fully meet of all your expectations. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Room was well maintained, and the location was great from the center of London. Would like to come back for the next visit
2019년 1월에 3박 숙박함
답변 제공: Milan 님, 2019년 1월 28일
Dear Anonymous, Thank you for your review on your recent stay with us. We are glad you enjoyed your stay and found the location of the hotel convenient when visiting London. We do hope to welcome you back to the hotel again in the future. Kind regards,

8/10 - 좋아요

Oh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is really nice location and in the center of picadili circus. You can tour shopping mall, restaurant and theaters by walk. it is fantastic .
2019년 1월에 2박 숙박함
답변 제공: Lise 님, 2019년 1월 21일
Dear Oh, Thank you for your review. I'm delighted you enjoyed our superb central location. We look forward to welcoming you back for a future visit. Kind regards,

2/10 - 너무 별로예요

Jacinthe

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pas de restaurant le dimanche et lundi. Aucune indication qu’ il y des marches partout Difficile pour une personne âgée avec une canne Des marches pour aller à l’ascenseur, pour sortir des ascenseurs,pour aller au restaurant de l’ hôtel etc…. Difficile d’accès durant la fête du Nouvel An chinois,tout Trafalgar Square fermé….. Employés charmants malgré tout Si j’ai à retourner à Londres je n’irai pas à cet hôtel
2024년 2월에 3박 숙박함
답변 제공: Md Didar Alam 님, 2024년 4월 7일
Cher, Merci beaucoup pour vos commentaires. Je suis vraiment désolé d’apprendre que vous avez passé un séjour terrible avec nous. Veuillez accepter mes sincères excuses pour les inconvénients occasionnés. Nous avons pris note et prendrons rapidement l’initiative de résoudre ce genre de problème.

6/10 - 괜찮아요

Mai 님, Chicago

단체 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. It's kind of between Piccadilly Circus and Trafalgar Square. And almost everything else is within a 20 mins walk or a short underground tube ride. The hotel rooms are a bit dated, and the windows don't open. Our room didn't even have a luggage rack. Also, no toiletries aside from soap. The front desk clerks were friendly, but at times very disorganized and slow. Our room came with breakfast, and it was adequate. But honestly, there are plenty of breakfast places and bakeries nearby. Overall, an okay stay, just nothing fancy.
2024년 3월에 4박 숙박함
답변 제공: Md Didar Alam 님, 2024년 4월 5일
Dear Mai, Thank you for your feedback. It is my pleasure to hear that you liked our location. I am really sorry for all the inconveniences caused during your stay. We are looking forward to welcoming you soon for better stay.

6/10 - 괜찮아요

Joseph 님, Sandia Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is in in good condition and in an excellent location about 100m from Leister Sq. The room is clean and the staff friendly. However, the rooms are very continental with weird layout to the bathrooms and toilets that seem to gather rather than flush the contents. Room cleaning is very late in the afternoon. While the price is acceptable for the hotel I doubt we will stay again.
2024년 3월에 3박 숙박함
답변 제공: Team Thistle 님, 2024년 3월 30일
Dear Joseph,Thank you for your review post your stay with us. It has been pleasure hosting you. We hope you'll stay with us in the near future.

10/10 - 훌륭해요

FLOR

2024년 3월에 2박 숙박함
답변 제공: Md Didar Alam 님, 2024년 3월 21일
Dear Flor, We really appreciate your valuable time for completing the survey regarding your recent stay with us at thistle Trafalgar. It is my pleasure to hear that you had wonderful stay with us. We are looking forward to seeing you soon with us again.

8/10 - 좋아요

Sol 님, Mont-Royal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location. Location. Location.
2024년 3월에 4박 숙박함
답변 제공: Team Thistle 님, 2024년 3월 17일
Hi Sol,Many thanks for your review, hope you will return in the near future.

10/10 - 훌륭해요

Tamra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We felt welcomed...all the staff were pleasant and happy to help.
2024년 3월에 5박 숙박함
답변 제공: KS 님, 2024년 3월 18일
Dear TamraI am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

8/10 - 좋아요

Alison

2024년 3월에 1박 숙박함
답변 제공: Md Didar Alam 님, 2024년 3월 21일
Dear Alison, We really appreciate your valuable time for completing the survey regarding your recent stay with us at thistle Trafalgar. It is my pleasure to hear that you had wonderful stay with us. We are looking forward to seeing you soon with us again.

8/10 - 좋아요

Mireille 님, MORNAC

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Bon rapport qualité prix
2024년 2월에 3박 숙박함
답변 제공: Pierluigi - Front Of House 님, 2024년 3월 2일
Dear Mireille,Thanks for this great score! I am glad to hear that your stay was enjoyable and we look forward to welcoming you back soon.Kind Regards,Pierluigi

8/10 - 좋아요

Torsten

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Für einen Städtetrip übers Wochenende, ist die Lage perfekt. Die ersten Sehenswürdigkeiten sind gefühlt 5 min zu Fuß entfernt. Hotel und Zimmer ist etwas in die Jahre gekommen. Betten sind ok, aber man hört jede Tür knallen und denkt gleich ist jemand im Zimmer. 😉 Also für 2-3 Nächte ist es vollkommen in Ordnung. Personal ist freundlich.
2024년 2월에 2박 숙박함
답변 제공: Pierluigi - Front Of House 님, 2024년 2월 21일
Dear Torsten,Thanks for your review. I am happy to hear that you enjoyed your stay and I hope to see you again!Kind Regards,Pierluigi

6/10 - 괜찮아요

Marilyn

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Good location. Some upgrading needed. Staff very pleasant and helpful.
2024년 2월에 5박 숙박함
답변 제공: Pierluigi - Front Of House 님, 2024년 2월 21일
Dear Marilyn,Thanks for your review. I am happy to hear the staff was pleasant and you enjoyed our location. I hope to see you again to improve your score further!Kind Regards,Pierluigi

4/10 - 별로예요

Lucy

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Pierluigi - Front Of House 님, 2024년 2월 21일
Dear Lucy,Thanks for your review. I am sorry to hear that the stay was disappointing. I hope to see you again and deliver a flawless experience.Kind Regards,Pierluigi

4/10 - 별로예요

Molinda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The property was in the perfect location and the facilities were of good standard however staff allowed a party to occur in the room next-door to ours until 3am after multiple noise complaints they did not address the issue which was extremely disheartening and left a poor view on a lovely hotel
2024년 2월에 4박 숙박함
답변 제공: Md Didar Alam 님, 2024년 2월 16일
Dear Molinda, Thank you for your feedback. I Really feel sorry to hear that we were not able meet your expectation due to the noise issue at 3 am and we were not able to address the issue which is not acceptable. Please accept my sincere apologies for the inconveniences caused during your stay.

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly efficient staff Our room was disappointing, although very spacious the toilet made a noise each time it was flushed and the shower was a dribble!
2024년 2월에 1박 숙박함
답변 제공: Md Didar Alam 님, 2024년 2월 15일
Dear Denise, We really appreciate you for your valuable time and effort to provide your feedback regarding your recent stay with us at Thistle Trafalgar. It is really regretting that we were not able to meet your expectation with us. We have taken a note of your feedback and will forward it to right department to take action so that we can avoid this kind of issue in future. We will appreciate it if you give us another chance to meet your expectation.Best regards, Md Didar Alam

6/10 - 괜찮아요

Alessandro

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Le camere, almeno la mia, molto piccola: ben diversa da quella delle foto in fase di prenotazione
2024년 2월에 3박 숙박함
답변 제공: Pierluigi - Front Of House 님, 2024년 2월 15일
Dear Alessandro,Thanks for your review. I am glad to hear that your stay was enjoyable, but I am sorry to see that the room did not meet your expectations. I hope to welcome you back in the future to deliver a flawless stay!Kind Regards,Pierluigi

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 2월에 1박 숙박함
답변 제공: Md Didar Alam 님, 2024년 2월 4일
Dear John, Thank you for your wonderful feedback further to your stay at Thistle Trafalgar Square.I am glad to read that you had a great stay with us and that you were happy with the hospitality of the team. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We look forward to welcoming you back to the hotel many times again in the future.

2/10 - 너무 별로예요

Jenny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No heating in room and froze all night
2023년 12월에 1박 숙박함
답변 제공: Md Didar Alam 님, 2024년 2월 4일
Dear Jenny, Thank you for your review of your stay at Thistle Trafalgar Square.I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one.

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super easy check in (receptionist was lovely!). Nice room on the top floor had lovely views over St James’ and was super quiet. Will stay again!
2024년 1월에 1박 숙박함
답변 제공: Md Didar Alam 님, 2024년 2월 3일
Dear Alex, Thank you so much for your feedback regarding your recent stay with us at Thistle Trafalgar. We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future. Kind Regards

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is centrally located to Trafalgar Square and Piccadilly Circus. Easy access to Underground stations to go to museums and shops.
2024년 1월에 8박 숙박함
답변 제공: Rachid 님, 2024년 1월 29일
Dear AmandaI am delighted to read that you had a great experience with us and that the team proved to be friendly and helpful.

6/10 - 괜찮아요

Floriane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Très mal insonorisé
2024년 1월에 1박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear Floriane,Thank you for taking the time to share your feedback.We are sorry you have had difficulties with the noise levels. Your feedback has been highlighted to the management team.

4/10 - 별로예요

Guy

출장 여행
Tatty. Tired. Location good, but only use if cheap
Tatty. Arrived around 10pm and was put into a disabled room. When I asked for a “deluxe” as per my booking they “upgraded” me to the 6th floor. Heating didn’t work; bathroom smelt like an ashtray; bathroom door handle falling off; overall tatty. Great location, but not worth £200. I won’t be back!
2024년 1월에 1박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear Guy,Thank you for taking the time to share your feedback.Kindly accept our apologies for having allocated one of our disability friendly rooms for your stay. Your feedback has been highlighted with the management team.

8/10 - 좋아요

Alexandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Super clean and comfy in the most central location
Or room was immaculate! The bed was huuuuge. Very comfortable stay. Only reason they lost a star: we stayed in for the evening and were doing dry january. Asking for an extra 2 teabags, milks and sugars at reception seemed too hard for staff to pull together.
2024년 1월에 1박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear Alexandra,Thank you for taking the time sharing your feedback.Great to read that you have enjoyed your stay. Your feedback regarding our front desk team has been shared with them.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great position yet quiet
Great position. Quiet despite being v close to Trafalgar Square. V comfortable beds. Good breakfast
2024년 1월에 1박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear Catherine,Thank you for sharing your feedback. Great to see you had such a good stay

6/10 - 괜찮아요

David

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 8박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear David,Thank you for taking the time to share your feedback.Sorry to see your stay was not extraordinary.Hopefully you will give us another chance in the future.

8/10 - 좋아요

c

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Panto trip
Excellent staff unfortunatlely room a little tired
2024년 1월에 2박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear C,Thank you for taking the time to share your feedback.Great to read your feedback regarding the staff. The issues highlighted with your room have been shared with the relevant department.

8/10 - 좋아요

Wendy

단체 여행
좋아요: 청결 상태, 객실의 편안함
Great location
We stayed for 3 nights , our original room was great but on day 2 we had a drain issue and had to be moved to a not so great room . The second room was in need of some tic and a new bathroom , the curtains were off the rail in more than one place and it was impossible to close them completely, the bathroom was tiny and had a shower over a bath with very little power , the furniture was badly scuffed with large chunks missing .The staff were however very pleasant and helpful.
2023년 12월에 3박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear Wendy,Thank you for taking the time to share your feedback.Happy to read your positive feedback on the location. The issues highlighted with the room have been communicated with the relevant departments.

8/10 - 좋아요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mixed feelings
Great location and friendly staff. However i would say that the deluxe room we were allocated was below the standard i would expect . I did speak to the young man on reception regarding this and the very lumpy bed but got little response. This was unfortunate as the rest of the staff were excellent and also the other room that i had booked was very good as a standard room.
2024년 1월에 2박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear Wendy,Thank you for taking the time to share your feedback.Happy to read your positive feedback on the location, however also sorry to read that the the deluxe bedroom was not to your expectations.

8/10 - 좋아요

Chris

2023년 12월에 2박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear Chris,Thank you for sharing your feedback.Great to see your enjoyed your stay. Hopefully we will get an opportunity to turn the 8 into a 10 in a future stay.

4/10 - 별로예요

Jennifer 님, Charlotte

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: KS 님, 2023년 12월 26일
Thank you for your review of your stay at Thistle Trafalgar Square.I am sorry to read that you had a less than satisfactory experience and apologise for any inconvenience caused. We will take your feedback on board and address these issues to ensure the standard does not fall short again.If you would be willing to return, please contact us directly and we will do our best to ensure your stay is a better one.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Dear Jonathan,Thank you for sharing such wonderful feedback.

10/10 - 훌륭해요

Noemi

좋아요: 청결 상태, 직원 및 서비스
.
2023년 12월에 3박 숙박함
답변 제공: Thistle Trafalgar Square Team 님, 2023년 12월 21일
Dear Noemi ,Thank you immensely for your outstanding 5-star rating! We're thrilled to know that you had a wonderful experience during your stay. Your support means the world to us.We eagerly await your return for another fantastic stay.Warm regardsL/Ourafil Management Team

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Thistle Trafalgar Square Team 님, 2023년 12월 21일
Dear John ,Thank you for choosing to stay with us and for your positive rating! We're delighted that you had a pleasant experience during your visit. We look forward to welcoming you back soon.Warm regardsL/Ourafil Management Team

8/10 - 좋아요

Anina Dam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
God placering
2023년 12월에 3박 숙박함
답변 제공: KS 님, 2023년 12월 26일
Dear Anina Dam,Thank you for found the hotels location so convenient during your visit to London.

8/10 - 좋아요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice clean hotel friendly front desk staff. Nice well cooked breakfast with a good variety for all. The only thing I would say that the sorting of plates and cutely was done right next to the tables so if you are having a conversation all you can hear is the sorting of plates knives and forks being put into the draw it was quite noisy
2023년 12월에 1박 숙박함
답변 제공: KS 님, 2023년 12월 26일
Dear ChristineI am delighted to read that you have enjoyed our breakfast, apologise for any inconvenience caused, We will take your feedback on board and address these issues to ensure the standard does not fall short again. we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Rana

2023년 12월에 1박 숙박함
답변 제공: Thistle Trafalgar Square Team 님, 2023년 12월 21일
Dear Rana ,Thank you for choosing to stay with us and for your positive rating! We're delighted that you had a pleasant experience during your visit. We look forward to welcoming you back soonKind regards L/Ourafil Management Tea,

4/10 - 별로예요

yves

좋아요: 청결 상태
별로예요: 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Team Thistle Trafalgar Square 님, 2024년 1월 26일
Hi Yves,Thank you for taking the time to share your feedback.We are sorry to read that your stay was not up to your expectations.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
London weekend
Bra service Bra rum sköna sängar och bra frukost Kan rekommendera detta boendet låg också nära till all shopping
2023년 12월에 3박 숙박함
답변 제공: Didar 님, 2023년 12월 11일
Kära Maria,Vi uppskattar verkligen för din tid och ansträngning att ge din värdefulla feedback om din senaste vistelse hos oss på Thistle Trafalgar.Vi är verkligen glada över att du hade en underbar vistelse hos oss och du är nöjd med vår övergripande kundservice. Vi gör alltid vårt bästa för att ge bästa kundservice för att göra våra gäster nöjda och komma tillbaka för att bo hos oss i framtiden. Våra gästers positiva feedback motiverar oss alltid att arbeta hårt som ett team.

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel abd location great...staff amazing... Only one let down.... cant open the window for air...
2023년 12월에 1박 숙박함
답변 제공: Didar 님, 2023년 12월 11일
Dear Barbara, We really appreciate for your time and effort to provide your valuable feedback regarding your last stay with us at Thistle Trafalgar.We are really pleased that you had a wonderful stay with us and you are happy with our overall customer service. We always try our best to provide best customer service to make our guests happy and come back to stay with us in future. Our guest's positive feedback always motivates us to work hard as a team. Please accept my apologies that you had issue with air as you could not open the window. We will of course try our best to give you another enjoyable moment with us. We are eagerly looking forward to seeing you with us very soon.

8/10 - 좋아요

FRANCINE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Central Hotel
Only 4 stars because run out of towels on last night.
2023년 12월에 3박 숙박함
답변 제공: Didar 님, 2023년 12월 11일
We really appreciate for your time and effort to provide your valuable feedback regarding your last stay with us at Thistle Trafalgar.We are really pleased that you had a wonderful stay with us and you are happy with our overall customer service. We always try our best to provide best customer service to make our guests happy and come back to stay with us in future. Our guest's positive feedback always motivates us to work hard as a team.I really feel sorry for inconvenience caused on that day as we ran out of towels. We will be pleased if you give us another chance to show out hospitality. We are eagerly looking forward to seeing you with us very soon.

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent for the price, great central location.
Standard double room was a little small but very tidy, modern, possibly recently refurbished, triple glazed, air conditioned and had all the right fixtures and fittings, including an iron and ironing board, not common in lots of hotels these days. Fantastic shower, good price, extremely convenient for central London. Great for a single night. If we were staying longer I would try and get a larger room.
2023년 12월에 1박 숙박함
답변 제공: Didar 님, 2023년 12월 11일
Dear Nicholas, Thank you for your valuable feedback about your recent stay with us. We are pleased that you had wonderful stay with us except the room size. If you give us another chance staying with us, we will of course try our best to meet your expectation. We look forward to seeing your very soon.

8/10 - 좋아요

Laakso Satu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, good breakfast, nice rooms.
2023년 12월에 2박 숙박함
답변 제공: Didar 님, 2023년 12월 11일
Dear Laakso, Thank your for your valuable feedback regarding your recent stay. It is great to read that you had an enjoyable stay with us. Specially, you are happy with room and breakfast with us. we look forward to welcoming you back in the near future!

6/10 - 괜찮아요

Natalie

단체 여행
I think the hotel location is so convenient, but the quality of the hotel is average. It is relatively old and the design of the room is only good for sleeping but nowhere to sit it comfortably. But overall the bed is clean.
2023년 11월에 5박 숙박함
답변 제공: Didar 님, 2023년 12월 11일
Dear Natalie,I am deeply sorry that you did not enjoy your stay with us and that you had to witness such service failures. I will personally review our offering and supervise the operations to implement the necessary improvements. I can assure you that this is not the level of service we aim to provide and would hope for the opportunity to invite you back to show you that we can fully meet all your expectations.

8/10 - 좋아요

HD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very central and quiet hotel. Ideal for the West End.
2023년 11월에 2박 숙박함
답변 제공: Didar 님, 2023년 12월 11일
dear HD, Thank you for your feedback regarding your recent stay with us. It is great to read that you had an enjoyable stay with us and we look forward to welcoming you back in the near future!