책상, 노트북 작업 공간, 다리미/다리미판, WiFi
예약 가능 여부 확인

우드랜즈 로지 일포드 여행 후기

2 out of 5
우드랜즈 로지 일포드
60 Woodlands Road, Ilford, England

이용 후기

5.2
평점 10 - 훌륭해요. 225개 이용 후기 중 24개" "
평점 8 - 좋아요. 225개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 225개 이용 후기 중 35개" "
평점 4 - 별로예요. 225개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 225개 이용 후기 중 84개" "

5.6/10

청결 상태

6.0/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.6/10

친환경

이용 후기

4/10 - 별로예요

JIN HYUN

별로예요: 청결 상태, 객실의 편안함
the town where this hotel is scary. check that this is not a hotel, it is a lodge. Without an address, you cannot even find this lodge. We were lucky that transferred to better 'hotel' since they have some problem at the hotel. But still that 'hotel' is very low level. The town is for Arabic people.
2019년 2월에 1박 숙박함
답변 제공: Diana 님, 2019년 2월 28일
Dear guest, Thank you for completing the survey regarding your stay at our property. By telling us what you did not liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We are very sorry to hear that you had some inconveniences during your stay. We apologize for all the disturbances and hope you will have a wonderful stay in the future. Best regards, Diana Georgescu Manager at Woodlands Lodge

4/10 - 별로예요

Amanpreet

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There is just one toilet with attached shower for all the rooms , and this toilet also broken .
2024년 4월에 1박 숙박함
답변 제공: Loredana 님, 2024년 4월 18일
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 - 별로예요

Syed obaid ullah

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Totally terrible front desk and customer service. Broken floor at washroom. Once I asked for something I might have left and if they have lost and found. I didn’t get any proper response. One of the staff said the cleaner will through anything left.
2024년 3월에 2박 숙박함
답변 제공: Loredana 님, 2024년 4월 18일
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Emma

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Loredana 님, 2024년 3월 26일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Loredana

6/10 - 괜찮아요

Anthony

2024년 3월에 1박 숙박함
답변 제공: Loredana 님, 2024년 3월 21일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Management Team

2/10 - 너무 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Firstly the shower was broke 2nd the heater in the room didn't work. The fire alarms went off after someone burned their oil while cooking. A couple arguing on the landing late evening. 2 big holes in the wall. Was not a nice room. I checked out after 2 days an paid for 6. Asked for a refund was told to send in a email which i have an the hotel as not replied an ive still not received.my £50.00 security money. I would advise anyone to avoid this place like the plague. Absolutely disgusting
2024년 3월에 6박 숙박함
답변 제공: Loredana 님, 2024년 3월 14일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.The security deposit was never charged, therefore you will not see as money refunded. The deposit was only blocked, hold as pending transaction, and once it got released , it will be added into your balance. If the money is no longer on hold, in your pending transaction it means it got released already. Regards, Management Team

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ein dreck schimmelig und alt
2024년 3월에 1박 숙박함
답변 제공: Loredana 님, 2024년 3월 14일
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 - 좋아요

Syed obaid ullah

2024년 2월에 1박 숙박함
답변 제공: Loredana 님, 2024년 3월 21일
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Management Team

2/10 - 너무 별로예요

Abiola

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didn't enjoy the room the toilet was at out side I will not recommend anyone
답변 제공: Loredana 님, 2024년 3월 14일
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 - 별로예요

Syed obaid ullah

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very bad experience. Door room was broken and has to left up to close which will cause big bang. Washroom not in good condition. There big patch broken floor. I had to wait one day to get tv remote.
2024년 2월에 3박 숙박함
답변 제공: Loredana 님, 2024년 2월 20일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management Woodlands Lodge

2/10 - 너무 별로예요

Vincent

별로예요: 청결 상태
답변 제공: Loredana 님, 2024년 2월 20일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Jai Kumar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Loredana 님, 2024년 2월 20일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Purnachander

Not suitable for family. Too old cots and beds. Broken shower. Leaking from different locations. TV is there but no remote…
2024년 2월에 2박 숙박함
답변 제공: Loredana 님, 2024년 2월 20일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards, Management Woodlands Lodge

2/10 - 너무 별로예요

Lucy

별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Loredana 님, 2024년 2월 20일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Ajmal

2024년 1월에 1박 숙박함
답변 제공: Loredana 님, 2024년 2월 20일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 - 별로예요

Vijay

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Loredana 님, 2024년 2월 20일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Muhammad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgrace to be on Hotels.com
Yes plenary free parking. BUT This lodge is Not for a paying guest. I travelled with family 2 little kids and got offered a room with NO bathroom asked to use a shared bathroom which was so dirty filthy disgusting, i refused to stay and asked for my money back. Then they gave me a room with bathroom. In the room the carpet was so filthy so dirty you cant walk bare feets. Beed sheets were a bit clean but had some hairs on it. Complementary Breakfast from 7.30 till 8.30 BUT from 7.30 till 8.15 there was NO MILK, NO SUGAR, NO BREAD and no one was in kitchen or at reception. after 8.15 receptionist came and then we found milk & bread in kitchen. KITCHEN CLEANNESS 1 OUT OF 10. BEDROOM CLEANNESS 2 OUT OF 10. BATHROOM WAS CLEAN. First thought about this place. It looked like homeless peoples staying at this lodge paid by council. I arrived very late so i had to stay. My mistake i never checked the reviews. THIS LODGE SHOULDN'T BE ON HOTELS.COM ITS A DISGRACE.
2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Raj

2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

chloe

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the room was filthy. we got locked out of our room 3 times the staff were no help just offered to give us a room for 2 when there were 4 of us. my friend cut there finger in the building due to sharp door. the bathroom was disgusting never again 0/10
2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Corina

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Mojisola

2023년 11월에 2박 숙박함
답변 제공: Loredana 님, 2024년 2월 20일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Meyuu

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just disgusting dont book this hotel. Rooms smelt, dirty staff were no help.
2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 - 너무 별로예요

Sami

2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 - 좋아요

Roxanne

2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Himal

No drinking water no heating such a terrible place to spent a night
2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

4/10 - 별로예요

Philip

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for
2023년 12월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Sarah

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

6/10 - 괜찮아요

Muhammad Shamim

2023년 11월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 - 좋아요

Usman

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Home

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty carpet , very bad shower system, poor breakfast and they took £50 as a deposit , I don’t what for?
2023년 11월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a 50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world.We would like the opportunity to host you again in the future. Best Wishes,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Simon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dreadful. old food out on surfaces. Gerally filthy. Have phots if required.
2023년 10월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

8/10 - 좋아요

Miryam

좋아요: 청결 상태, 편의 시설/서비스
Der Ofen war kaputt und es gab keine Tassen, Bestecke oder Ähnliches, der Stuhl war nicht richtig befestigt und es gab keine Fernbedienung.
2023년 10월에 4박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am delighted to read that you had a fantastic time and enjoyed your stay with us. Thank you for your heartfelt comments about the team, this means a lot to us. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Dominic

2023년 10월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 - 좋아요

Arnoldas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Aadil

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Michael

2023년 10월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Menga

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please you need to check the hotels before you advertise them is not for tourism specially with families
2023년 10월에 2박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 - 별로예요

Desmond

별로예요: 직원 및 서비스
Not happy
Room was ok size very dated no plug in the room and only got cleaned once the day before I was to check out
2023년 10월에 4박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 - 너무 별로예요

Bernard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Naveed

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
Not the greatest didn’t stay the night checked in elsewhere. Booked this hotel by mistake did not realise they did not have ensuite toilet facilities. The shared toilets are not clean and generally the hotel is not in the greatest condition and needs to be revamped. Wouldn’t stay again but it would be good for someone on a budget
2023년 9월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bad experience
2023년 9월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

4/10 - 별로예요

Sachin

2023년 9월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

paul

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is a few old terraced houses divided up into flatlets . The toilet facilities are shared between 3 rooms , they are dirty and no toilet paper is provided. The rooms are large with sleeping for 4 (so 10 to 12 people sharing 1toilet) . The floors are rotten and sloping .
2023년 9월에 2박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

8/10 - 좋아요

Branden

2023년 8월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 - 별로예요

Alwin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We haven't received our deposit £50 back yet.
2023년 8월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a 50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world.We would like the opportunity to host you again in the future. Best Wishes,Manager / Woodlands Lodge Hotel Ilford

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Akshat

2023년 8월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

10/10 - 훌륭해요

Tracy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Loredana 님, 2024년 1월 5일
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am delighted to know that you had a fantastic time and enjoyed your stay with us. Thank you for your heartfelt comments about the team, this means a lot to us. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 - 너무 별로예요

Raja

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Still haven’t been given back my deposit also rooms were not clean hence why I upgraded to the double bed. Which wasn’t any better. Will not come back
2023년 1월에 1박 숙박함
답변 제공: Victoria 님, 2023년 4월 11일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty, there was black mold on the back it the bathroom door and on the tiles. There were no blankets and the room was dirty. The bathroom was beyond small. The fire alarm did not work in our room - fire alarm went off down the hall so we did not feel safe. No utensils or mugs for tea. We ended up leaving and I have to pay for a hotel elsewhere. Stay away.
답변 제공: Victoria 님, 2023년 4월 11일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Management