다이닝

라마다 바이 윈덤 로크빌 센터 여행 후기

2.5 out of 5
라마다 바이 윈덤 로크빌 센터
1000 Sunrise Hwy, Oceanside, NY

이용 후기

6.8
평점 10 - 훌륭해요. 1002개 이용 후기 중 273개" "
평점 8 - 좋아요. 1002개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 182개" "
평점 4 - 별로예요. 1002개 이용 후기 중 169개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 146개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

dooyong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 8월에 2박 숙박함

2/10 - 너무 별로예요

jude

별로예요: 청결 상태, 편의 시설/서비스
Dirty
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Jude,We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret falling short in this regard. Your feedback is important to us, and we will address this matter with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

jonatham

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muito bom o local, tranquilo para quem vai viajar em um dos aeroportos próximo.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Jonatham,Thank you for your perfect rating! We're glad to hear that you found our location very good and quiet, especially for travelers heading to one of the nearby airports. Providing a peaceful environment for our guests is important to us, and we're pleased that you had a great experience. We appreciate your feedback and hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Justin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the tv didnt work so they put me in another room with no remote. they just said sorry, you can try to talk to someone in the morning. so i cancelled my booking, yet they still charged me for 1 night! all i did was walk in the room and try to turn the tv on. wasn't worth arguing with. waste of time and money
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Justin,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager

8/10 - 좋아요

Rose

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Rose,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

Kristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room . Just some changes would be nice but overall good hotel . Price point a little pricey
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Kristina,Thank you for your feedback. We're glad to hear that you enjoyed your room overall. We appreciate your suggestions for improvements and will consider them as we strive to enhance our offerings. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kerry

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Kerry,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time. And its alwa
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Kelly,Thank you for your perfect rating and for choosing to stay with us again! We're thrilled to hear that you had another positive experience during your second visit. Your loyalty means a lot to us, and we're grateful for your continued support. We look forward to welcoming you back for many more stays in the future! Sincerely, Hotel Manager

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Peaceful
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Joe,Thank you for your 5-star review! We're delighted to hear that you found your stay peaceful. Providing a serene environment for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another tranquil stay in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jackie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Jackie,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Sarit

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good motel
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Sarit,Thank you for your positive feedback and perfect rating! We're glad to hear that you had a good experience during your stay at our motel. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another great stay in the future. We're here to ensure you have a fantastic experience every time you stay with us!Sincerely, Hotel Manager

8/10 - 좋아요

janelle

연인과의 여행
별로예요: 청결 상태
The room overall looked clean. I was fine until I pulled the sheets back and found a dead bed bug. I immediately checked out. Did not feel comfortable going to another room.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 10일
Dear Janelle,We're deeply sorry to hear about your experience, and we understand the concern you must have felt. Your feedback is crucial, and we take this matter very seriously. We have strict protocols in place to address such situations, and we will investigate and rectify the issue immediately. We appreciate your diligence in bringing it to our attention. We sincerely apologize for any discomfort caused during your brief stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

sari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that I had an easy late checkin
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear sari,We're pleased to hear that your late check-in process was smooth and convenient! Thank you for sharing your positive experience. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

KENNETH 님, Stamford

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear KENNETH, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Tirzah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathrooms eed to be roomier
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Tirzah,Thank you for your perfect rating and feedback. We appreciate your suggestion regarding the bathrooms, and we'll consider ways to make them roomier for our guests' comfort. Your input is valuable to us as we strive to enhance our guests' experiences. We hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lindsay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Lindsay,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. If you have any suggestions for how we can make your next stay even better, feel free to let us know. We hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Sharon

출장 여행, 가족 여행
Traveled during the month of February in NY and was cold outside. The bed had a thin coverlet, not blanket…. Should have asked for a blanket but one should have been provided in the dead of winter.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Sharon,Thank you for sharing your experience, and we apologize for the discomfort you faced with the bedding during your stay, especially during the cold weather in February. We'll take your feedback into consideration to ensure our guests are provided with adequate warmth and comfort, including additional blankets as needed. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Misjatoya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed over night jacuzzi was a nice size and the place was clean.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Misjatoya,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your overnight stay with us and that you found our jacuzzi to be a nice size and the place clean. Providing a comfortable and clean environment for our guests is always our goal. We appreciate your kind words and hope to welcome you back for another relaxing stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Landa 님, Uniondale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff very nice and considerate
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Landa,Thank you for sharing your positive review! We're delighted to hear that you found our staff to be very nice and considerate during your stay. Providing excellent service and hospitality is important to us, and we're glad that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back soon for another great experience! Sincerely, Hotel Manager

10/10 - 훌륭해요

Rosario

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff! Always willing to assist the guests! Very clean environment as well!
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Rosario,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had a great experience with our staff and found them always willing to assist guests. Maintaining a clean environment is also a top priority for us, and we're glad you noticed. We appreciate your kind words and look forward to welcoming you back again soon!Sincerely, Hotel Manager

4/10 - 별로예요

Manuel

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스
Not very well maintained. Bathroom small and out dated. Breakfast was not the best but we were not allow the eat in our rooms like a military unit. Rooms not properly clean
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Manuel,We apologize for the disappointment with the maintenance, cleanliness, and breakfast experience during your stay. Your feedback is crucial, and we will address these issues with our team to ensure improvements are made. We understand the importance of cleanliness and comfort, and we regret that we did not meet your expectations in these areas. Please know that we take your comments seriously and will strive to provide a better experience for our guests in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Richard 님, PEMBROKE

가족 여행
We have stayed at the Ramada on quite a few occasions when catching a flight out of JFK. It’s been fine. I wouldn’t mind having a choice of what floor I’d prefer as we are senior citizens.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Richard ,Thank you for your loyalty to Ramada by Wyndham Rockville Centre! We're pleased to hear that your stays have generally been satisfactory. Your suggestion regarding floor preferences for senior citizens is noted; we'll strive to accommodate such requests in the future. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

4/10 - 별로예요

Liliana

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was overwhelmed. Mattress was way past replacement time. It was extremely uncomfortable. On top of that the heating/AC unit was obnoxiously loud.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 23일
Dear Liliana,We apologize for the challenges you faced during your stay. It's regrettable to hear about the issues with the mattress and the disruptive noise from the heating/AC unit. Your comfort is our priority, and we appreciate you bringing these matters to our attention. We will address the concerns with the staff workload, replace the mattress, and investigate the HVAC unit promptly to ensure a more comfortable experience for our guests. Your feedback is invaluable, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Luis

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Luis, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

CARLOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 16일
Dear CARLOS,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Dear David,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This visit was a bad experience. At check-in the room clearly had not been swept or mopped. The counters & furniture had not been cleaned and were visibly dirty/stained. The refrigerator did not work, and staff never came to address it. But the worst of the experience was the staffs refusal to even "attempt" to correct any of the aforementioned. A change of similar room (or upgrade) was denied, no one was sent to check the fridge (*as promised), and no one was sent to address the cleaning, after I made a clear complaint to the front desk regarding it. In fairness, I've stayed here before and this is not the typical condition of their rooms Or customer service, but this was a bad visit.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,We sincerely apologize for the subpar experience you had during your recent stay. Your concerns regarding the cleanliness and maintenance of the room are taken seriously, and we regret any inconvenience caused. We will address these issues promptly with our team to prevent such occurrences in the future. Your feedback is valuable, and we appreciate your understanding.Sincerely,Hotel Manager

10/10 - 훌륭해요

Daishina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Daishina,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Joe

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Joe,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 - 괜찮아요

Natasha

좋아요: 직원 및 서비스
NoT clean!
I called a day ahead and ask if i can check in early... it was my bday... and i needed to get dress and go to NYC... the person told me yes up to 2 hr early, go there and they told me NO. There was no cleaners to clean the room... the clerk found a room that had a ceiling leak... the toilet bottom was not clean as if previous person was a female on her cycle and fresh blood was on the toilet. I was pissed off a bit!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Natasha,We sincerely apologize for the inconvenience you faced during your stay, especially on your birthday. This is not the experience we aim to provide, and we regret the lapse in service and cleanliness. Your feedback is invaluable, and we will address these issues with our team to ensure improvements. We appreciate your understanding and hope to have the opportunity to make it up to you on any future visits.Sincerely, Hotel Manager

4/10 - 별로예요

Steven

Our car has handicap parking ID, but vehicles with no handicap ID used the parking spots. Bathroom floor has accumulated dirt along every wall and corner. Tub or toilet leaked, never dry. Bath towel needed to keep floor safe to walk on. We won't stay here again.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Steven,We apologize for the inconveniences you faced during your stay. Your concerns about the misuse of handicap parking, cleanliness issues, and bathroom conditions are taken seriously. Immediate action will be taken to address these matters to ensure a more comfortable and accommodating experience for our guests. We appreciate your feedback and regret any inconvenience caused. We hope you might reconsider and provide us with another opportunity to serve you better in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
well past its prime
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Thomas,Thank you for sharing your feedback. We regret that your experience fell short of expectations. We take your comments seriously and will work diligently to address any areas that require improvement. Please feel free to provide more details so we can better understand and enhance your future stays.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Krystal

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Krystal,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Heisenbrain

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Heisenbrain,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Zabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had a comfortable stay
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Zabrina,Thank you for the perfect 10/10 rating! We're pleased to hear that you had a comfortable stay. Your feedback is important, and we look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

ebony

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear ebony,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Natauni

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 5 mins and left, faster advertisement
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Natauni,We're sorry to hear that your experience was not up to your expectations. Your feedback is valuable, and we would appreciate any specific details you can provide about the issues you encountered. This will help us address concerns and make improvements. We apologize for any inconvenience and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

JOY-ANN 님, BARBADOS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear JOY-ANN,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 - 훌륭해요

JOY-ANN 님, BARBADOS

2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear JOY-ANN, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Comfortable and welcoming
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 9일
Dear William,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you found our place comfortable and welcoming. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

8/10 - 좋아요

ISABEL GONZALEZ

가족 여행
Excelent location
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear ISABEL Gonzales,Thank you for your feedback and the 4 out of 5 rating! We're pleased to hear that you found our location excellent. We appreciate your stay and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Will

별로예요: 숙박 시설 상태 및 시설
Room was clean and comfortable. Did not feel safe and the property is somewhat run down.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Will,We appreciate your feedback on the cleanliness and comfort of the room. However, we're sorry to hear that you didn't feel safe and found the property somewhat run-down. Your safety and comfort are our top priorities, and we take your comments seriously. We will address these concerns to improve the overall experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

MOHANNAD

단체 여행
Over priced for the quality of motel
The first room I checked into was depressing. Was moved to a better room.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear MOHANNAD,We appreciate your feedback and apologize for the initial experience that did not meet your expectations. We're glad to hear that we were able to address the issue and provide you with a better room. Your comments are valuable to us, and we will use them to improve our services. If your travels bring you back to the area, we hope you might consider giving us another chance to provide you with a more satisfactory experience.Sincerely,Hotel Manager

8/10 - 좋아요

Kevin

가족 여행
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear Kevin,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Average
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Michael,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 - 별로예요

Kevin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My 2 stars go to the friendliness of the receptionist and the cleanliness of the reception area and our bedroom. But the while place needs a serious renovation. The room was dark, only one lamp and two outlets were working. The pieces of furniture look like they have been picked up from the street: not one -the desk, the armchair, the chairs, the TV stand- looked like it was younger than 20 years. The bathtub, the tiles, the paint were chipped. To Wyndham Group: people oftrn book a hotel based on the name and reputation. The Ramada Wyndham means economy budget, but should not be synonymous with cheap motel and all what the term implies. OK for one night, not longer!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Kevin,Thank you for your detailed feedback. We're glad to hear that you found our receptionist friendly and the reception area and bedroom clean. However, we're sorry to hear about the issues you experienced with the room's lighting, furniture, and bathroom fixtures. We understand that these aspects significantly impacted your stay. We assure you that we take your comments seriously and will use them to improve our services and facilities. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Parnell

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Parnell,We appreciate you picking our hotel for your visit and the five stars you awarded us after your stay. I hope your time with us was fantastic. Please come back soon.Sincerely,Hotel Manager

2/10 - 너무 별로예요

David

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
This place was terrible. The door looked like it had been recently pried open and the bed had stains all over it. Would not recommend this place.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear David,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your feedback is deeply concerning, and we take these issues seriously. Immediate steps will be taken to address the door and bedding concerns to ensure a safer and cleaner environment. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Aubrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Decent property. Priced right. Staff has been super friendly. Room was clean. There is a TGI Fridays right next door.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 9일
Dear Aubrey,Thank you for your 5-star review! We're pleased to hear that you found the property decent and well-priced, with friendly staff and clean rooms. The proximity to TGI Fridays is a nice bonus. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Gregory

단체 여행
별로예요: 직원 및 서비스
Service was weak. Didn't get the room i booked. Room was fully clean or ready Found wrappers from last stay. The tube jets did not work
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 1일
Dear Gregory,We apologize for the issues you encountered during your stay, including the service, room assignment, cleanliness, and non-functioning tub jets. This falls short of the experience we aim to provide, and we take your feedback seriously. We will address these concerns to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager