표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 405개 이용 후기 중 209개" "
10 - 훌륭해요
209
평점 8 - 좋아요. 405개 이용 후기 중 120개" "
8 - 좋아요
120
평점 6 - 괜찮아요. 405개 이용 후기 중 35개" "
6 - 괜찮아요
35
평점 4 - 별로예요. 405개 이용 후기 중 12개" "
4 - 별로예요
12
평점 2 - 너무 별로예요. 405개 이용 후기 중 29개" "
2 - 너무 별로예요
29
8.6/10
청결 상태
8.8/10
직원 및 서비스
8.0/10
편의 시설/서비스
8.4/10
숙박 시설 상태 및 시설
7.6/10
친환경
이용 후기
10/10 - 훌륭해요
Sung Eun
출장 여행
2021년 10월 24일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
가정적인 인테리어와 직원들의 응답자세는 훌륭합니다.
Sung Eun
2021년 10월에 4박 숙박함
답변 제공: FM 님, 2021년 10월 25일
Thank you for your kind feedback. We appreciate your business and look forward welcoming you back soon.
10/10 - 훌륭해요
kichun
출장 여행
2021년 7월 6일
좋아요: 청결 상태, 객실의 편안함
kichun
2021년 6월에 4박 숙박함
답변 제공: FM 님, 2021년 7월 6일
Thank you for your kind feedback. We appreciate your business and look forward welcoming you back
8/10 - 좋아요
Mimma
아이를 동반한 가족 여행
2024년 4월 12일
좋아요: 청결 상태, 직원 및 서비스
I was a bit sketched out by the night time activites going on with other guests at the hotel. There were big families traveling together with older children who were out of control. At midnight yelling and screaming in their rooms and pranking others in the middle of the night. Knocking on other peoples rooms. Completely rude and the parents were drunk and could care less. Not really happy with my experience as far as that. However the hotel room itself was nice for my family weekend getaway. Plenty of space for my kids. The staff was really friendly. My issue was with the hotel guests who were out of control during my stay.
Mimma
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 12일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please accept our sincerest apologies for any inconvenience. We have shared your feedback with our team to make sure this is an isolated issue.
10/10 - 훌륭해요
starr 님, New York
2024년 4월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was in a great area
starr
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 9일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
2/10 - 너무 별로예요
Marlene J
연인과의 여행
2024년 4월 7일
This girl is dated, the tub in my room don’t drain, the toilet don’t flush, the TV is from the 90,s, everything is old, towels are dingy, really bad quality for marriot, needs a full Reno and update
Marlene J
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 9일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please accept our sincerest apologies for any inconvenience. We have shared your feedback with our ownership team .
10/10 - 훌륭해요
jennifer
2024년 3월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyone that checked us in and out was extremely nice and welcoming
jennifer
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
2/10 - 너무 별로예요
Richard
가족 여행
2024년 3월 22일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the property is rundown, worn out, cheesy. My room had a heating system that sounded like a car engine and holes in the wall. Several days after I checked out was an additional $20 charge on my credit card without explanation. Take away that one star that I gave them if you don’t like having rooms right next to a parking area for corporate jets and small airplanes revving outside your window.
Richard
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 25일
Thank you for taking the time to give us your valuable feedback which is crucial for us to learn and improve for our shortcomings. We would like to speak to you and get some more details. Could you kindly share the best number to reach you?We look forward to your response. Thank you.
6/10 - 괜찮아요
Laura-Lee
2024년 3월 16일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
They need to fix and/or update this hotel.
Laura-Lee
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 18일
Thank you for taking the time to give us your valuable feedback which is crucial for us to learn and improve for our shortcomings. We would like to speak to you and get some more details. Could you kindly share the best number to reach you? We look forward to your response. Thank you.
10/10 - 훌륭해요
Dr. Diane
2024년 3월 15일
The staff is friendly but the tv didn’t work on all channels and wasn’t fixed over the 6 days stay. The breakfast promised was unavailable in its entirety for the hours promised- example the staff is allowed to put out only 10 bagels a day no matter home many guests are there. So get there at 6 am or forget bagels. Other items were available including juices, coffee, tea, eggs and bacon. Hot water is not available for enough time to wash hair and condition, it get cold. Maybe it’s in a timer.
Dr. Diane
2024년 3월에 6박 숙박함
답변 제공: Management 님, 2024년 3월 26일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please accept our sincerest apologies for any inconvenience. We have shared your feedback with our team to make sure this is an isolated issue.
10/10 - 훌륭해요
Christina
2024년 3월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice and clean and the breakfast is awesome
Christina
2024년 3월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 11일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Ralph
가족 여행
2024년 3월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
Ralph
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 11일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Greg
2024년 3월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Greg
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 11일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Shavon 님, Commack
아이를 동반한 가족 여행
2024년 3월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was beautiful
Shavon
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 8일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Isaiah
2024년 2월 20일
Isaiah
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 22일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Linda
2024년 2월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Linda
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 12일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
heidy
연인과의 여행
2024년 2월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel
heidy
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 5일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Hillary
가족 여행
2024년 1월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fine aside from the loud heaters!
Our stay for one night was good except that the heaters were VERY loud. We had to just turn them off despite it being 15 degrees out bc we couldn't sleep, as they kept turning on and off. Breakfast was good with several options for our family.
Hillary
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 19일
Thank you for your feedback! We are sorry to hear about the loud HVAC, we have shared this information with the engineering team to make sure this is an isolated incident.We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Charles
연인과의 여행, 출장 여행
2024년 1월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charles
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 15일
Thank you for your feedback! We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Edwin
연인과의 여행, 출장 여행
2024년 1월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and great place, my room didn’t have any trash can in the room or bathroom hence it’s received 4 stars and not 5.
Edwin
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 15일
Thank you for your feedback! We are sorry to hear about the missing trash can, we have shared this information with the housekeeping team to make sure this is an isolated incident.We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
2/10 - 너무 별로예요
nastasha
출장 여행
2023년 12월 31일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
whole floor smelled like smoke i don’t smoke and was charged
nastasha
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 3일
Thank you for taking the time to give us your valuable feedback which is crucial for us to learn and improve for our shortcomings. We would like to speak to you and get some more details. Could you kindly share the bets number to reach you?We look forward to your response. Thank you.
8/10 - 좋아요
실제 이용하신 고객
2023년 12월 29일
좋아요: 청결 상태, 직원 및 서비스
실제 이용하신 고객
2023년 12월에 7박 숙박함
답변 제공: Management 님, 2024년 1월 2일
Thank you for your feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Michael
2023년 12월 19일
Michael
2023년 12월에 4박 숙박함
답변 제공: Management 님, 2023년 12월 20일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Airia
가족 여행
2023년 12월 10일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is located close to many restaurants and lots of great shopping. The staff were very kind and professional. The property was a little dated and needed an updated mattress in the sofa bed, fresh pillows that don’t flatten, and a newer bathroom. But breakfast was okay and overall, our stay was fine. I don’t think it was worth what we paid, but we needed to suite. If I had another choice, I would not stay here again despite the great staff.
Airia
2023년 12월에 5박 숙박함
답변 제공: Management 님, 2023년 12월 11일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us.
2/10 - 너무 별로예요
Steve
출장 여행
2023년 12월 6일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Steve
2023년 12월에 3박 숙박함
답변 제공: Management 님, 2023년 12월 8일
Thank you for taking the time to give us your valuable feedback which is crucial for us to learn and improve for our shortcomings. Would you be kind enough to share some more details, please? We look forward to your response. Thank you
10/10 - 훌륭해요
Alice
2023년 11월 23일
Alice
2023년 11월에 7박 숙박함
답변 제공: Management 님, 2023년 12월 20일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Keith R.
2023년 11월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was perfect!!
Keith R.
2023년 11월에 6박 숙박함
답변 제공: Management 님, 2023년 11월 27일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Latanya
2023년 11월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Latanya
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 17일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Brian
출장 여행
2023년 11월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brian
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 9일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
4/10 - 별로예요
Susan
출장 여행
2023년 11월 4일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location, good amenities in the area very convenient. Some of the hotel rooms have a strange smell. I had to change rooms. Overall the hotel looks dingy and tired and not well kept. The bedding was the only good thing.
Susan
2023년 10월에 5박 숙박함
답변 제공: Management 님, 2023년 11월 6일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please accept our sincerest apologies for any inconvenience. We have shared your feedback with our team to make sure this is an isolated issue.
10/10 - 훌륭해요
Thomas
출장 여행
2023년 10월 28일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property; convenient location
Thomas
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 1일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Patrick J
출장 여행
2023년 10월 26일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Happy with this hotel for an extended stay.
My stay was fine, the room comfortable and well arranged. My only criticism is that the finishes are a bit worn. Small tears and frays in the draperies, paint damage and worn on bathroom cabinets, older finishes overall. Time to refresh!
Patrick J
2023년 10월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 1일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!We will be addressing your concerns accordingly.
2/10 - 너무 별로예요
Tracy Lynn
2023년 10월 23일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AWFUL - do NOT stay here
Room was filthy. Desk folks didn’t care. Someone came in to clean, took pictures. Did not apologize. A ‘coupon’ for breakfast was offered, when breakfast was ALREADY INCLUDED. Bedside lamps flickered, no offer to fix or attend to.
Tracy Lynn
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 24일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve for our short comings. We have shared your feedback with our housekeeping team to make sure this is an isolated issue. Nevertheless, we would like to speak to you to get some more details, would you mind sharing your contact information.
2/10 - 너무 별로예요
실제 이용하신 고객
가족 여행
2023년 9월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy and in major need of maintenance. Not up to Marriott standards.
실제 이용하신 고객
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 19일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please do accept our sincerest apologies for the encounter you had. We have shared your feedback with our operations team to make sure this is an isolated issue.
2/10 - 너무 별로예요
Jennifer
가족 여행
2023년 9월 18일
별로예요: 청결 상태, 객실의 편안함
Filthy
If you’re expecting a Marriott you will be greatly disappointed. This property is filthy and unkept. Our front door didn’t close, there was pee on the pull out bed, there were dead bigs on the sills, there was something running down the kitchen walls, we had no soap… and this was just our room. The whole property needed cleaning and maintenance. We went down for breakfast at 9 am and there was nothing there. When we asked the receptionist she just said thank you but did nothing about it. It was definitely not Marriott standards by any means and for what they charge for a room cleanliness shouldn’t even be a question.
Jennifer
2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 19일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please do accept our sincerest apologies for the encounter you had. We have shared your feedback with our operations team to make sure this is an isolated issue.
10/10 - 훌륭해요
Daniel
출장 여행
2023년 8월 26일
좋아요: 편의 시설/서비스
I liked the fact that they have multiple washers and dryers
Daniel
2023년 8월에 4박 숙박함
답변 제공: Management 님, 2023년 8월 30일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and enjoyed our on-site laundry facilities. We look forward to welcoming you back in the future!
8/10 - 좋아요
Cami
가족 여행
2023년 8월 22일
좋아요: 청결 상태, 객실의 편안함
Cami
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 22일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
2/10 - 너무 별로예요
Sean
가족 여행
2023년 8월 19일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The first room I arrived in looked dirty and the TV didnt work either. The next room I was moved to had an ant problem and the maid left the acid cleaning solution on the bathroom counter with what looked like some of the spray on our toothbrushes,etc. At random one day the fire alarm went off through the entire place with blaring sirens. Breakfast was decent but i woukdnt stay there ever again unless they provided some kind of voucher.
Sean
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 18일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please do accept our sincerest apologies for the encounter you had. We have shared your feedback with our operations team to make sure this is an isolated issue.
10/10 - 훌륭해요
Rita
2023년 7월 20일
Rita
2023년 7월에 6박 숙박함
답변 제공: Management 님, 2023년 8월 22일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
Luis
연인과의 여행
2023년 7월 17일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and nearby amenities.
Luis
2023년 7월에 4박 숙박함
답변 제공: Management 님, 2023년 7월 18일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Melissa
연인과의 여행
2023년 7월 6일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient.
Melissa
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 6일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
4/10 - 별로예요
실제 이용하신 고객
가족 여행
2023년 6월 29일
별로예요: 청결 상태, 객실의 편안함
Way over priced
Toilet ran most of the time. Stained couch, kinda smelled like urine in the stairway. Water pressure in shower was non existent and the water was always Luke warm.
Overall, I would not stay here again with my family as it is way over priced and was a last resort option.
Also the dishwasher only opened 3/4 of the way and the curtains wouldn’t close all the way or weren’t big enough to actually cover the window.
실제 이용하신 고객
2023년 6월에 5박 숙박함
답변 제공: Management 님, 2023년 6월 30일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please do accept our sincerest apologies for the encounter you had. We have shared your feedback with our operations team to make sure this is an isolated issue. We appreciate your business and hope we have another opportunity to welcome you back in the near future.
8/10 - 좋아요
Thomas
2023년 6월 28일
좋아요: 청결 상태, 객실의 편안함
Thomas
2023년 6월에 6박 숙박함
답변 제공: Management 님, 2023년 6월 28일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
10/10 - 훌륭해요
melissa
2023년 6월 26일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
melissa
2023년 6월에 2박 숙박함
답변 제공: Management 님, 2023년 6월 27일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
실제 이용하신 고객
가족 여행
2023년 6월 14일
좋아요: 청결 상태, 객실의 편안함
One bed was much higher than the other-lower would be better. Woodwork could use some cleaning or painting.
Maid service was minimal
실제 이용하신 고객
2023년 6월에 5박 숙박함
답변 제공: Management 님, 2023년 6월 19일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please do accept our sincerest apologies for the inconvenience. We have shared your feedback with our operations team to make sure this is an isolated issue.We appreciate your business and hope we have another opportunity to welcome you back in the near future.
10/10 - 훌륭해요
Joseph 님, Georgetown
연인과의 여행
2023년 6월 14일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff
Joseph
2023년 6월에 2박 숙박함
답변 제공: Management 님, 2023년 6월 14일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
8/10 - 좋아요
Manuel
가족 여행
2023년 6월 6일
좋아요: 청결 상태, 객실의 편안함
Breakfast was absolutely terrible so my chances of staying at TownPlace Suites by Marriott will definitely never happen again. Accommodation was clean and all employees were professional.
Manuel
2023년 6월에 3박 숙박함
답변 제공: Management 님, 2023년 6월 13일
Thank you for your kind feedback. We are sorry to hear that you were disappointed with the breakfast selection offered by the brand and will share your feedback accordingly.Thank you
2/10 - 너무 별로예요
Sonia
가족 여행
2023년 6월 2일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
My trip to New York was a last minute unexpected one. My father and I were exhausted after a very long day, driving all night from Canada and then spending the day visiting my uncle who was admitted to the hospital. We were tired to say the least. From the time I checked in until midnight there was a dog constantly barking. It was annoying, at first, but I did not think it was a big deal because it was still early (about 8 pm) and we were not yet going to sleep. I mentioned the barking to front desk 3 times. The barking continued for 4 hours straight. I was later told it is a service dog. Unbelievable. Around 11:30 pm I asked for another room and was told the hotel was fully booked for the night. I requested another room for the next night, if the dog is staying, as well. The front desk attendant said that should not be a problem but I was afraid my father and I would not be able to sleep that night. Around midnight the front desk attendant called and said a room became available. I packed my father's items and wheeled him down the hall. The move was much quieter but what an awful night.
Sonia
2023년 5월에 2박 숙박함
답변 제공: Management 님, 2023년 6월 5일
Thank you for taking the time to give us your valued feedback which is crucial for us to learn and improve on our shortcomings. We are sorry to hear about your experience, please do accept our sincerest apologies for the encounter you had. We have shared your feedback with our operations team to make sure this is an isolated issue. We appreciate your business and hope we have another opportunity to welcome you back in the near future.
10/10 - 훌륭해요
Linda
2023년 5월 18일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Linda
2023년 5월에 2박 숙박함
답변 제공: Management 님, 2023년 6월 13일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!
6/10 - 괜찮아요
Bryan
2023년 4월 28일
Bryan
2023년 4월에 2박 숙박함
답변 제공: Management 님, 2023년 6월 5일
Thank you for taking the time to give us your valuable feedback which is crucial for us to learn and improve for our shortcomings. Would you be kind enough to share some more details, please? We look forward to your response. Thank you
10/10 - 훌륭해요
Allison
가족 여행
2023년 4월 21일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was in a great location close to many dining options and many things to do like adventureland and the movies i love the niceness of the staff and the cleanliness of the hotel and the hallways smelled nice too.
Allison
2023년 4월에 4박 숙박함
답변 제공: LC 님, 2023년 4월 24일
Thank you for your kind Feedback! We are pleased that you enjoyed your stay with us and look forward to welcoming you back in the future!