Most horrible experience ever! First night, power outage. So, no air conditioning, no house keeping or clean towels. No hot breakfast meats. Second night, bathroom sewage came up out the basin, including black sludge and flooded all personal items on vanity counter tops, bathroom floor and room carpet. I unknowingly got out of bed onto wet, disgusting carpet. Which means, I could not shower or groom. Custom service was not helpful and seemingly unconcerned. In frustration and disgust, I checked out early and cut my family reunion trip short and drove from Kilgore Texas back to Orange Park Florida. In addition to a complete refund, I'd like compensation for destroyed hygiene and personal items.