디럭스 스튜디오 스위트, 퀸사이즈침대 1개, 금연, 주방 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

호손 스위트 바이 윈덤 롱뷰 여행 후기

2 out of 5
호손 스위트 바이 윈덤 롱뷰
3211 Hotel Way, Longview, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 551개 이용 후기 중 215개" "
평점 8 - 좋아요. 551개 이용 후기 중 141개" "
평점 6 - 괜찮아요. 551개 이용 후기 중 72개" "
평점 4 - 별로예요. 551개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 551개 이용 후기 중 58개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

Xandur

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Had a great stay and the staff is always friendly. That being said, they are under renovations which made it a bit rough. The management has inforced a new $50 deposit that I haven't paid in the pass. They also do have any microwaves in the rooms anymore, for some old reason. To go from rooms with a kitchenette, to not having even a microwave is a turn off. Might have to find a new location to go to whenever I go into town.
2024년 3월에 1박 숙박함
답변 제공: Tonya 님, 2024년 3월 24일
Thank you for your feedback, we assure you we take everything into consideration. We apologize for the inconvenience of renovations but hope you give us another chance once we have completed.

2/10 - 너무 별로예요

Kelly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked this property on line. When we arrived the lobby and first floor were being renovated. The check in desk was dirty and covered in dust and debris laying in the halls. Ice machines not functional. No breakfast, no coffee This should have been stated in the website. The lobby was bare and covered in dust. I had chose pay at facility and they had already run my card. After walking around the hotel, we decided not to stay for three nights. We stayed one night and I am waiting to be refunded the balance for the other two nights.
2024년 3월에 3박 숙박함
답변 제공: Tonya 님, 2024년 3월 12일
Hi Kelly, I am sorry to hear that you did not enjoy your stay while here. However, the websites do reflect that we are undergoing renovations. Which could entail the closure of some of our facilities here at the hotel. Hopefully once we are finished with the remodel you are able to come visit us again and see the beauty through all the mess that we have going on currently.

10/10 - 훌륭해요

mandy

2024년 3월에 1박 숙박함
답변 제공: Tonya 님, 2024년 3월 24일
We appreciate your review! Thank you!

4/10 - 별로예요

Chonita

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, property is going through renovation, TV issue. First room, second room same problem but able to resolve tv issue. The room itself looks as though the door had been pried open. The guest entrance that should have needed key access opens to anyone.
2024년 2월에 1박 숙박함
답변 제공: Tonya 님, 2024년 2월 27일
We apologize the issues in each of the rooms, but glad they were able to solve it for you! Sometimes issues occur that we are not aware of and we try to fix as best as we can. We are currently under renovation and hope that you come back to visit once we are completed.

10/10 - 훌륭해요

Sherrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff! Very kind and friendly !
2024년 1월에 1박 숙박함
답변 제공: Tonya 님, 2024년 3월 9일
Thank you Sherrie! We appreciate your feedback!

10/10 - 훌륭해요

Xandur

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Tonya 님, 2024년 3월 9일
Thanks Xandur

6/10 - 괜찮아요

Daylon

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kyle

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mold in bathroom, room didn’t have towels at check in or a phone, very dirty all around.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Daylon

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Mary

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The bathroom sink wouldn’t drain, the tv remote didn’t work, the bathroom counter was dirty with previous guests spilled coffee, NO water pressure-just a trickle. Very sticky dirty floor. On the positive side-beds were comfortable. Will not stay here again and I don’t recommend.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Shelby

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
First night there and the bed sheets had multiple stains on them, totally fine if they look washed but it didn’t look like they were. Second night there was a cockroach on the pillow, and in the morning we found 2 more (bottom of the bed in the sheets and in the bathroom). After that we were mildly paranoid to sleep there.
2023년 11월에 5박 숙박함

8/10 - 좋아요

Letroy

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Twana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was dirty had roaches in the room. I will never stay here again nor will I recommend my family and /or friends.
2023년 11월에 1박 숙박함
답변 제공: Tonya 님, 2023년 11월 6일
Twana, We really do hate to hear that your stay with us was not as pleasant as we would have liked it to be. I do want to assure you that we take these cases with utmost importance. We have called out specialist to take care of any issues that you may have ran across while you were here. Unfortunately, if you do not let us know while you are here about a problem that prolongs it. In the future should you decide to give us another chance please make sure to let us know of any issues when they occur. We are more than happy to help get you situated into another room or anything to help accommodate your stay while you are.

10/10 - 훌륭해요

Lori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was accommodating to place us in a room close by when we needed to move due to several issues in our current room. Their maintenance tech, Aaron was very pleasant when he tried to address the issues. He apologized and even made sure that our next room met with our expectations. We will definitely return.
2023년 10월에 5박 숙박함
답변 제공: Tonya 님, 2023년 11월 6일
Lori, We are exceptionally excited to here that you will return! Thank you for giving us the opportunity to fix any issues that you experienced while you were here. We strive to make sure that every guest is given the best experience while here. We look forward to seeing you next time you are in the area.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great!!! Staff was very nice
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Thank you for taking the time out to rate your stay. We are delighted to hear we exceeded your expectations. We look forward to seeing you during your next visit to Longview TX.

8/10 - 좋아요

Kerry

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Overall the stay was nice, however, there were three small things that made it to the con list: 1) when I arrived to my room the maintenance man was still in there and made me wait in the hall for 10 minutes after telling me it should only take 5; 2) the toilet looked as if they hadn’t scrubbed it in months, needs a good Clorox gel soak and scrub; 3) there was an odd smell in the room, not the worst but definitely not what you want to walk in and be hit in the face with.
2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Thank you for taking the time out to review your most recent stay. I would like to apologize for not meeting your expectations. I can assure you this will not happen again. I have addressed all concerns with the proper departments. We hope to see you again in the near future.

10/10 - 훌륭해요

Eldrick

2023년 8월에 1박 숙박함
답변 제공: Tonya 님, 2023년 8월 29일
We appreciate your review and look forward to seeing you again!

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The cooked breakfast was great. The laundry room was convenient. The hotel was very clean. The pool was green though. I was looking forward to swimming, so that was a disappointment. Most of the staff were friendly.
2023년 5월에 17박 숙박함
답변 제공: General Manager 님, 2023년 7월 31일
Thank you for taking the time out to rate your stay. Your feedback is very important to us.The pool is now crystal clear and operational. We look forward to seeing you during your next visit to Longview.

10/10 - 훌륭해요

Brett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Noce
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time out to rate your stay. As we are working daily to make improvements to the property. I will share your ratings with our team. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 - 좋아요

MonTasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Stay wasn’t all we planned on it being.
We got there thinking all of there amenities such as the convenience of the pool was going to be available no it wasn’t and that why I chose this stay. Our room should’ve had a microwave in it as to the advertisement of the pictures when down to the lobby and let them know that we didn’t receive quality sleep because of the loud banging and the smell of matches. Never gotten any type of apologies. I do praise the housekeeper she’s a bright skin lady with a very passionate personality and tried her best to help me so I do want to make it clear that there’s a few ladies there that will make sure you taking care of to the best of the ability.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We will be undergoing renovation November 2023 and would love to be given the chance to make it right. The pool is now open and operational. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

6/10 - 괜찮아요

Chris

가족 여행
좋아요: 직원 및 서비스
The smell in our room was troubling
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

2/10 - 너무 별로예요

Ruben

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience. Coupd not get into room. Has to wait at least 3 hours. Front desk was rude. Didn't believe the key mechanism didn't work.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

8/10 - 좋아요

Marcia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was very patient, accommodating and apologetic as the property had no power when I arrived. At that point it was thought to be at least 2 days before power would be restored. A strong storm had come through the night before and the majority of the city was without power. My reservation was cancelled with no charge without my having to ask, which was admirable. We were allowed to sit in the lobby as we planned our next move. I based my review on the things that I was able to observe and it was a place I would try again. I had only one disappointment that could not be blamed on mother nature. The pool was not open and there appeared to be no plan to do so. It was empty with badly peeling paint. I was with a group and the pool was one of the selling points for this property.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time out to rate your stay. As we are working daily to make improvements to the property. I will share your ratings with our team. The pool is crystal clear and operational. Whenever you're back in the longview area please be our guest. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 - 너무 별로예요

Brianne

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Check in was delayed by 4 hours with no real explanation. After we got checked in, we were informed that power had gone out due to a storm. Then, we get to our room and the toilet wouldn't flush. We were told we could go to the 1st floor bathroom. We stayed on the 3rd floor. The elevator was very slow, too. By the end of our stay, the bathrom sink didn't even work. Front desk was no help and didn't seem to care. The main floor/lobby area had a terrible smell, too.
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

8/10 - 좋아요

Kerry

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First of all I LOVE that they are pet friendly, I was so greatful to be able to have my two dogs with me. We did have a very nasty storm hit my second night there and we lost power around 12:30. The fire alarm did go off, but the staff were ready to answer any questions that they were able to at that time. They got the fire department out there to have everything checked out and the alarm was only going off because of the storm. I was on the third floor and had to leave really early that morning to go to work, because of the power outage I of course had to take everything down via the stairwell, however, when I asked the office ladies if they could watch my two dogs while I ran back up to get their cage brought down to my car they happily agreed since I wouldn’t have been able to walk the dogs and the cage down at the same time. If I had to stay in a hotel again this is one I would choose again. They are inexpensive, clean, and polite. Thank you to all the staff for all your help from my arrival to my check out.
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location enjoyable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 - 별로예요

Ronald

Stormy Hotel
Well the room had a smell to it when we opened the door The pool had algae growing in it so we could not get into it and then a storm hit and knocked the power out about 12:30 in the morning so we had to hike up and down four flights of stairs when we left.. and had to use our own flashlight in the stairwell because the hotel lights didn't light it up
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. The pool is now open and operational. We will be undergoing renovations November 2023. We would love tio have you back as our guest. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

2/10 - 너무 별로예요

Jeff

별로예요: 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

4/10 - 별로예요

DAMON

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pool not clean no breakfast
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. The pool is now open and operatiional. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

6/10 - 괜찮아요

Dennis

반려동물 동반 여행, 가족 여행
Run-down old hotel in need of renovation. Whole place stunk of industrial air freshener trying to cover up years of neglect and cigarette smoke.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 1일
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Longview. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hawthorn Suites by Wyndham, we continuously strive to meet your needs and expectations.

2/10 - 너무 별로예요

Carol

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I hated EVERYTHING about this hotel, except for the front desk clerks (Tonya, Carmen and Iris). They were very helpful and sweet! This hotel is HORRIBLE, dirty, stinks, TV remote didn't work, no safe, no phone, was put in the handicap room to where the shower would spray out into the bathroom, it was a very bad stay. Thank you to the Tonya, Carmen and Iris for making my stay a little easier.
2023년 5월에 7박 숙박함

2/10 - 너무 별로예요

Andrew

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Shannon

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
There was no soap, shampoo or anything of that nature in the room. We had to ask for a hair dryer and it took a long time for it to be delivered. There was nothing except cereal or fruit for breakfast. No eggs or meat or waffle batter. It was a joke to say breakfast was include with the room stay. The television was disconnected from the DIRECTV box and luckily I figured that out and got it to work. Lighting in the room was dim. The pool was green and not usable. The front desk was understaffed. Overall, I will not stay here again!
2023년 5월에 1박 숙박함
답변 제공: Tonya 님, 2023년 5월 27일
I am sorry to hear this, sadly we did experience an issue with delayed trucks getting here with our items that go in the rooms. As for the other issues I apologize for the inconvenience and let me reassure you that it has been handled appropriately.

10/10 - 훌륭해요

Gavin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Tonya 님, 2023년 5월 27일
Thank you for your review!

4/10 - 별로예요

payton

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff person was okay but STRONG chemical smell in lobby. They had chairs up so it seemed like they just didn’t dilute the mopping solution. However, we got up to our room and it smelled terrible and like someone has sprayed straight disinfectant spray in the vents. Things clearly hadn’t been cleaned as far as surfaces go and the tile part of the floors were slick. It was $120 for the night and I get that it’s a cheaper hotel but the cleanliness issues were just off putting.
2023년 5월에 1박 숙박함
답변 제공: Tonya 님, 2023년 5월 13일
Hello Ms. Payton,First, I would like to apologize for you not enjoying your stay with us, we strive to ensure that our property is clean at all times. It is likely that you came in right after we may have mopped the floors but rest assured that we use a premixed solution that is already diluted. As for the room I am showing that you checked in with myself at 6:46 PM, I would have been more than happy to switch you over to a different room had I known that there was a situation with it. Again, we strive to make sure that our property is kept clean and want to make sure that the guest is happy. Since I did not hear anything from you about there being an odor in room 322, we are only left with believing that the room was up to par, as they are inspected by a lead housekeeper before guests ever enter the room. Let me again apologize for the inconvenience, if we are blessed with your presence in the future and there is anything that we can do to make your stay more pleasant, please make sure to let us know. We could have gotten you moved into another room immediately. Thank you for your time and your review, we appreciate the feedback.

8/10 - 좋아요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 4월에 2박 숙박함
답변 제공: Tonya 님, 2023년 5월 12일
Hi Corey, We appreciate your response and look forward to seeing you soon!!

10/10 - 훌륭해요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk attendent very nice and welcoming
2023년 5월에 1박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 5월 9일
Christine,Thank you so much for your five out of five review! We are so glad to hear that you enjoyed your stay with us and we hope to have you back in town again soon. Thanks!

2/10 - 너무 별로예요

Nichole

2023년 4월에 2박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 5월 9일
Nichole,Thank you for taking the time to share your review with us. We are sorry to hear your stay was less than perfect and we do hope you'll give us another shot in the future. Thanks!

10/10 - 훌륭해요

Belinda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved stay nice clean everything i needed
2023년 4월에 5박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 4월 17일
Belinda,Thank you so much for your five star review! We are so glad to hear that you enjoyed your stay with us. We hope to see you again soon. Thanks!

10/10 - 훌륭해요

Harry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good value
2023년 4월에 4박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 4월 13일
Harry,Thank you for taking the time to share your review with us! We are glad to hear that you enjoyed your stay and we hope to have you back again soon. Thanks!

2/10 - 너무 별로예요

Hunter

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Break In
After checking in and unloading we noticed the outside door did not lock we arrived late after working all day and figured it would be fine. On Saturday morning at 9:07 am someone broke into our hotel room. We were asleep and in our room the noise woke us up when the dead bolt was flipped we announced we were inside and they still continued they were able to open the door but the top latch stopped them from entering. After the initial shock we inspected our door to find scratches and holes where someone had pried the door open. We let the hotel staff know but was told there was no manager on duty and they would contact corporate. I requested a police report but was told there was no need. We travel a lot and this came as quite a shock had the latch not been locked this could have gone from bad to worse.
2023년 3월에 2박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 4월 8일
Hunter,Thank you for taking the time to share your review with us; I am sorry to hear it was a negative one. We did speak and were able to come up with a resolution. Please let me know if there is anything more we can do. Thanks!

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very helpful and friendly staff! Thanks!
2023년 3월에 2박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 4월 8일
Daniel,Thank you so much for your review! We are glad to hear you enjoyed your stay with us and we hope to have you back again soon. Thanks!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay here is always great! No issues and the staff are always very nice and respectful!
2023년 3월에 1박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 4월 8일
Anonymous,Thank you so much for your review! We are glad to hear you enjoyed your stay with us and we hope to have you back again soon. Thanks!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 4월 8일
Michael,Thank you so much for your review! We are glad to hear you enjoyed your stay with us and we hope to have you back again soon. Thanks!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Not good
Not so good, lots of key issues
2023년 3월에 1박 숙박함
답변 제공: Tiffani Lirette, TF GM 님, 2023년 4월 8일
Anonymous,Thank you so much for your review, we are sorry it was a negative one. We are working on updating our key system for the future. We do hope to have you back soon. Thanks!

8/10 - 좋아요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Helpful staff, but lots of issues
When opening the door of our assigned room, we encountered an overwhelming smell of tobacco smoke, despite the non-smoking indications everywhere and the warning at the front desk of a $250 cleaning fee for violators; the room also had a pair of abandoned glasses from the previous guest. The staff graciously reassigned us to another room which did not have any odors, but there, the toilet did not want to flush, and one of our two room keys was very finicky. Also, wi-fi was very spotty in that room, even though it was fine in the lobby; perhaps that room was too far from the access point.
2023년 3월에 1박 숙박함
답변 제공: Tonya 님, 2023년 3월 13일
Thank you for being so patient with us. We have currently undergone a management change and trying to work out the kinks and bugs. There are things that we are working on diligently such as a new Wi-Fi set up and new toilets. It's a slow process so again we appreciate you being patient and kind during this transition. We look forward to seeing you on your next stay!!

2/10 - 너무 별로예요

Kay 님, Dallas

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
HORRIBLE HORRIBLE HORRIBLE!!! The smell of mildew and mold made me physically ill as soon as we walked into the room. It was disgusting! The lighting was eerily dim, inside and out. There were questionable looking people meandering around outside, as well as inside. While I was sick and dealing with that, my friend went to the front desk and demanded a refund. The clerk was very nice and accommodating. He immediately apologized and refunded our money.
답변 제공: Tonya 님, 2023년 2월 24일
Good Afternoon Kay,I apologize that this was the first impression of our property that you had. I can attest that this is not the response that we want to anyone coming to our facility. The property recently went under new management, and they are thoroughly inspecting every room to ensure that this is never the case again. Please let me also say that we are also working to clean the property in a way not just with the rooms. With that being said we hope that on your future stay that we may get another opportunity to ensure that your stay is just as amazing as we would want ours to be. We really appreciate the feedback, so we know where to work on things as well.

2/10 - 너무 별로예요

Nicholas

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel didn’t provide me a room as reserved. The staff extremely was very rude.
2023년 2월에 1박 숙박함
답변 제공: Tonya 님, 2023년 2월 18일
Hi Nicholas, Thank you for reaching out to us about this situation. I apologize for the inconvenience and the staff not being more empathetic to the situation. Since you booked through a third party and not directly with the hotel, we were unable to see your reservation to be able to accommodate, even if we had rooms at the time of your check in. We were completely booked yesterday and had completely shut off all sales to third parties such as expedia. I am unsure as to how they let you book online as there were no rooms to book. If you have any other questions you are more than welcome to reach out to the hotel.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 객실의 편안함
2023년 2월에 5박 숙박함
답변 제공: Tonya 님, 2023년 2월 10일
Hi Heather, Thank you so much for your review we really appreciate it!

8/10 - 좋아요

Lameshia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love everything about my stay & the surrounding view was beautiful. Thank you
2023년 2월에 1박 숙박함
답변 제공: Tonya McBride 님, 2023년 2월 4일
Lameshia,Thank you so much for loving our property like we do; we really enjoy that you had an amazing stay! We look forward to seeing you the next time you are in the area.