숙박 시설 내 편의 시설/서비스

코트야드 팔로 알토 로스 알토스 여행 후기

3 out of 5
코트야드 팔로 알토 로스 알토스
4320 El Camino Real, Los Altos, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 773개 이용 후기 중 493개" "
평점 8 - 좋아요. 773개 이용 후기 중 204개" "
평점 6 - 괜찮아요. 773개 이용 후기 중 52개" "
평점 4 - 별로예요. 773개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 773개 이용 후기 중 8개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

TAI O

2023년 9월에 6박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 9월 25일
We appreciate you taking the time to share your rating with us. Thank you for staying with us. We appreciate your business.

10/10 - 훌륭해요

UISUB

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
팔로알토 숙박 강력 추천
새로 리보델링을 했는지 시설이 매우 깨끗하고, 미국내에서 유일하게 만나볼 수 있는 조식포함 숙소
2018년 11월에 1박 숙박함
답변 제공: Marissa Palisoc-Front Office Manager 님, 2018년 11월 10일
Thank you so much for providing us with your stay feedback and comments. Our goal is your satisfaction and we truly appreciate your business.

8/10 - 좋아요

Soon Jun

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
팔로 알토 여행
숙소 근처에 은행 whole food Target등 갈 곳이 많고 스탠포드 대학과 쇼핑몰에서 가까워서 여러모로 좋은 위치에 숙소가 있었다. 주차는 지하에 무료로 할 수 있었다. 다만 신용카드 결재 과정에서 인식이 되지않아 시간이 오래 걸렸다
2017년 11월에 5박 숙박함
답변 제공: Candie 님, 2017년 11월 18일
Thank you for taking the time to share your experience during your resent stay. We appreciate all the positive feedback. We appreciate that you chose our hotel to be your place away from home. Our mission is to provide superior customer service; we take great pride in serving your needs and are delighted to hear that we have met your expectations.

10/10 - 훌륭해요

Taejune 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything is alright.
Everything is alright.

10/10 - 훌륭해요

Taejune 님, S.Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything is good
Everything is good

10/10 - 훌륭해요

이용 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 만족
아주 편하고 깨끗한 분위기가 맘에 듬. 칼드레인 역도 가까워서 좋았음.

10/10 - 훌륭해요

Nanshi 님, Redmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 4월 13일
Thank you for staying with us. We appreciate your feedback.

8/10 - 좋아요

Katherine

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was helpful.
2024년 3월에 2박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 4월 5일
Thank you for your positive feedback on your stay. We are committed to providing comfortable accommodations and memorable services. We appreciate your business.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff members in the restaurant are incredibly nice and interested in accommodating your needs. I have eaten there twice, and both times had a wonderful waiter. The rooms are very comfortable and fairly new. Nicely done.
2024년 3월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 3월 4일
Thank you so much for taking the time to share your positive feedback and stay experience. We strive to provide our guests with comfortable accommodations and memorable services. We truly appreciate your business

10/10 - 훌륭해요

Xiaodong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the Telsa charging, saved me lots of time. Room is clean, and bed is comforable.
2024년 2월에 2박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 2월 28일
Thank you so much for taking the time to share your positive feedback and stay experience. We strive to provide our guests with comfortable accommodations and memorable services. We truly appreciate your business.

10/10 - 훌륭해요

Kaushik 님, East Palo Alto

Good hotel
2024년 2월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 2월 26일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 2월 26일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

ANA

2024년 1월에 8박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 1월 27일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Mario 님, Antioch

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 1월 19일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Hector

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oo
2024년 1월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 1월 12일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Nader ElKabbany, General Manager 님, 2024년 1월 9일
Thank you so much for the perfect review score. We strive to provide our guests with comfortable accommodations and friendly/professional service and we appreciate your business.

10/10 - 훌륭해요

Evelyn 님, Daly City

가족 여행
2023년 12월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2024년 1월 7일
Thank you for staying with us. We appreciate your business.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 12월 30일
Thank you for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

KATSUYA

2023년 12월에 6박 숙박함
답변 제공: Marissa Palisoc-Assitant General Manager 님, 2023년 12월 16일
Thank you for staying with us. We appreciate your feedback.

8/10 - 좋아요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 12월 10일
Thank you for staying with us. We strive to create a comfortable and enjoyable guest experience and we truly appreciate your business.

4/10 - 별로예요

chopin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Coffee machine and microwave are broken. Air conditioning is for cool air only. I stayed there on 12/2 - it's a winter day. The blanket for the sleeping bed is too thin. I was too cold to fall into sleep.
2023년 12월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 12월 10일
Thank you for taking the time to inform us about your recent stay with us. Providing the highest level of hospitality is our top priority, and I would like to apologize for not meeting your expectations. I have shared your survey scores with our leadership team to develop focused improvement plans for the areas you highlighted in your feedback. We hope that you will consider staying with us again when your travels bring you back to the area, and we will do our best to ensure that your next stay with us is a memorable one.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that there was no charge for parking. Nice underground parking garage felt safe and comfortable. Disappointed in need to pay for breakfast. Room was nice but small
2023년 11월에 1박 숙박함
답변 제공: Nader ElKabbany, General Manager 님, 2023년 11월 28일
Thank you so much for providing us with your stay feedback and your great comments regarding our Free parking and our well-appointed guestrooms. The Courtyard by Marriott brand features the Bistro restaurant with Starbucks specialty coffees and a variety of freshly prepared menu items for your guests to choose. We truly appreciate your business.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and neat. They have underground parking that is easy to use and location to the elevators was very convenient
2023년 11월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 11월 19일
Thank you for your stay feedback. We're thrilled to have met your expectations and provided you with a wonderful environment. Your comments will be shared with our team to celebrate a job well done. We strive to provide guests with comfortable accommodations and memorable services, and we appreciate your business.

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoy all the amenities and comfort of this hotel
2023년 11월에 2박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 11월 11일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My birthday weekend
This is our favorite place to stay always so accommodating
2023년 11월에 2박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 11월 9일
Thank you for your stay feedback. We're thrilled to have met your expectations and provided a wonderful environment. Your comments will be shared with our team to celebrate a job well done. We strive to provide guests with comfortable accommodations and memorable services, and we appreciate your business.

10/10 - 훌륭해요

Cristian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 10월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 11월 5일
Thank you for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Anthony

가족 여행
좋아요: 청결 상태
The breakfast service of the property is substandard.
2023년 10월에 4박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 10월 15일
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Food and Beverage Leadership Team to ensure the necessary guidelines and future plans are in place and reviewed to improve and prevent our guests' perception of our property's substandard breakfast service.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

iuliana

2023년 10월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 11월 5일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

robyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything. The pool area and comfy sun-chairs, the dozy bed and all the room amenities, the cleanliness of the whole facility, the free snacks (pizza, popcorn, chips)...The only thing I didn't like was a $200 deposit (for one night) that isn't refundable for 5-7 business days. This was excessive. Otherwise, I'd happily return.
2023년 10월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 10월 12일
Thank you so much for providing us with your stay feedback and comments. I have shared your feedback and comments as well as your survey rating with our team to continue our focus on exceeding our guest's expectations. We strive to provide our guests with high-level accommodations and memorable service and we truly appreciate your business.

10/10 - 훌륭해요

INJONG

2023년 10월에 2박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 10월 12일
Thank you for staying with us. We strive to provide our guests with high-level accommodations and memorable service and we truly appreciate your business.

10/10 - 훌륭해요

renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is incredible. The rooms are clean and very comfortable. The restaurant had really good drinks and the tuna tartare was everything. 10/10 would recommend, i look forward to my next stay here.
2023년 10월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 10월 6일
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved our Staycation!
Great Stay!!
2023년 9월에 2박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 10월 5일
Thank you for staying with us. We appreciate your business!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very nice hotel. The room is very comfortable and tastefully decorated. A refrigerator, microwave, and a coffee maker are included, which is very helpful. The room have a very comfortable chair-and-a-half with an ottoman -- a very nice spot for watching TV or reading. Much better than they typical hard straight chair that might be in other rooms around a table. A pleasure to be here.
2023년 9월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 9월 25일
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

10/10 - 훌륭해요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the Courtyard Marriott Los Altos Palo Alto- they have an awesome staff that remembers us each time, it’s quiet and always comfy.
2023년 9월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 9월 24일
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

10/10 - 훌륭해요

Haolin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The overall stay was very good, the room was clean and the service staff was friendly. One thing that needs to be improved is that the garage is not gated and outsiders can easily enter the hotel which is a concern for security.
2023년 9월에 5박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 9월 20일
Thank you for taking the time to provide us with your recent stay experience feedback. Your feedback is very important to us to continue our focus to exceed our quests' expectations and continue to focus on enhancing the areas that you mentioned in your survey. Pardon us for the entrance gate as it is currently non-operational due to a sudden collapse. As of now, we do not have an estimated time when the replacement parts will arrive. To ensure that the gate does not suffer any more damage, we will be keeping the gate open and our 24/7 surveillance camera is active. Once again, thank you for your feedback and We truly appreciate your business.

10/10 - 훌륭해요

Parry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In a very nice area. Have a full bar and restaurant. Food was good!
2023년 9월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 9월 8일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

MELISSA

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was so nice.
2023년 7월에 2박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 31일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Annmarie

연인과의 여행
좋아요: 편의 시설/서비스
Clean, quiet, good food, nice pool & hot tub. Helpful staff. Would stay again.
2023년 8월에 4박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 30일
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely hotel. Small, but very comfortable room with a small refrigerator and a microwave. I had a lovely dinner in the restaurant even though I arrived fairly late. The facilities are fairly new and very nice. The only problem is security. Anyone can get into the parking lot and take the elevator to any floor of the hotel — no key required.
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 30일
Thank you so much for providing us with your stay experience and your feedback. We strive to exceed our guest's expectations. Your comments regarding the parking lot and elevator security will be shared with our leadership team to address in our future plans and updates. We appreciate your business.

8/10 - 좋아요

Hsien-Pao 님, Folsom

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was really clean and neat.
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 28일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Guanning

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 26일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 26일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Jose

2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 26일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Lucille

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We only stayed for 1 night so didn't really explore the hotel that much. But the room was clean the bed is soft. I had a good night sleep. So I'll give it two thumps up.
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 19일
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 - 훌륭해요

Kimberly

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service is restaurant/bar was slow Also, I requested a towel and extra coffee the night before and called the next morning and never got them.
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 13일
Dear Kimberly,Thank you for taking the time to provide us with your recent stay experience feedback. Your feedback is very important to us to continue our focus to exceed our quests' expectations and continue to focus on enhancing the areas that you mentioned in your survey. At the Courtyard by Marriott Palo Alto - Los Altos, we strive to provide our guests with high-level accommodations and positive memorable experiences.

10/10 - 훌륭해요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 8일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 6일
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 6일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a very nice hotel.
2023년 7월에 1박 숙박함
답변 제공: Marissa Palisoc-Assistant General Manager 님, 2023년 8월 1일
Thank you for staying with us. We appreciate your business!

10/10 - 훌륭해요

Omar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite and relaxing.
2023년 7월에 1박 숙박함
답변 제공: Nader ElKabbany, General Manager 님, 2023년 7월 31일
Thank you so much for taking the time to provide us with your stay feedback and your positive comments. We strive to provide all our guests with memorable accommodations and services and we truly appreciate your business.