외관

아메리카스 베스트 밸류 인 란초 팔로스 베르데스 여행 후기

2 out of 5
아메리카스 베스트 밸류 인 란초 팔로스 베르데스
29601 South Western Avenue, Rancho Palos Verdes, CA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 628개 이용 후기 중 193개" "
평점 8 - 좋아요. 628개 이용 후기 중 200개" "
평점 6 - 괜찮아요. 628개 이용 후기 중 115개" "
평점 4 - 별로예요. 628개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 628개 이용 후기 중 60개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

yolanda 님, Sherman Oaks

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was a great price for one night. Staff were helpful and polite over the phone re check in. Parking was plenty and easy. Had everything we needed- coffee, microwave, fridge. Ed was presented well and comfortable. Room was A little run down. Bathroom door and shower were cracked. Dripping tap. Everything was basic, so pay more if want bigger towels and better shower wash etc. this was great for the price.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Thank you for your detailed review! It's wonderful to hear that you found our hotel to be a great value for your one-night stay. We're glad our staff was helpful and polite during your check-in process, and that you found parking to be convenient.We appreciate your feedback regarding the room condition. We'll certainly look into addressing the issues you mentioned with the bathroom door, shower, and dripping tap to ensure a more comfortable experience for our guests in the future.We understand that our amenities are basic, but we strive to offer a comfortable and affordable stay for our guests. Your comments about the towels and shower wash are noted, and we'll consider ways to enhance these aspects of our service.Thank you again for choosing to stay with us, and we hope to welcome you back in the future for an even better experience!

10/10 - 훌륭해요

Susie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to cruise center, clean, quiet, shopping, food, gas
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
That's fantastic to hear! It sounds like you had a wonderful experience at the hotel. Being close to the cruise center, having a clean and quiet environment, and having convenient access to shopping, food, and gas are all key elements for a great stay. Thanks for sharing your positive feedback!

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Glad to see we met your expectations, please let us know more about your stay!

8/10 - 좋아요

Sonia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
A1
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Mynor 님, Long Beach

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thin walls people were banging on walls early in the morning. I could hear people’s conversation. Not a pleasant experience. Only stayed one day. And I didn’t get my refund
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
We're sorry to hear we didn't meet your expectations and regarding the refund sir you would have to contact Expedia customer service since your reservation was pre-paid. They can return the funds to the card you used to pay.

8/10 - 좋아요

Kekisha 님, vallejo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to cruise ship
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
It sounds like you had a positive experience overall! Being close to the cruise ship must have been convenient for your trip. If there's anything specific that stood out to you during your stay, feel free to share.

10/10 - 훌륭해요

Roger J

좋아요: 청결 상태, 직원 및 서비스
Room 205 was clean, doesnt smell old.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Thank you for your wonderful review! We're thrilled to hear that Room 205 met your expectations and that you found it clean and free of any old smells. We strive to maintain a high standard of cleanliness and comfort for all our guests, and it's fantastic to know that we hit the mark during your stay. We look forward to welcoming you back on your next visit!

6/10 - 괜찮아요

Jamison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The steakhouse was good and right in front of the establishment
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our steakhouse during your stay. We strive to provide convenient and delicious dining options for our guests, and we're glad that you found it right in front of our establishment. Your feedback is valuable to us, and we look forward to welcoming you back for another great experience in the future!

4/10 - 별로예요

Yvonne

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
We're sorry to hear you did not enjoy your stay, we aim for everyone to have a great night with no inconveniences

8/10 - 좋아요

Yvonne

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Feel free to share what you enjoyed in regards to your stay

10/10 - 훌륭해요

Dominic

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 22일
We're very happy to have met your expectations, please let us know more details about your stay

6/10 - 괜찮아요

Tracey R

좋아요: 청결 상태
It's quite old and worn, and on a busy street. However, it was clean, and inside the room quite quiet. I only saw hotel staff when I checked in, but the coffee for the coffee maker was replenished while I was out. There was parking directly outside the room.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be clean and quiet during your stay. It's great to know that the coffee maker was replenished while you were out, and that you found parking convenient. We take note of your comments about the age of the hotel and its location on a busy street; we're constantly working to improve our facilities and enhance our guests' experiences. We hope to welcome you back again in the future.

10/10 - 훌륭해요

Ralph

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for taking such good care of us.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Thank you for staying with us, we are glad we met and exceeded your expectations

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attended a wedding just about a mile away and stayed here one night.. Great little hotel. Only disappointment was there was no breakfast offered.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Thank you for staying with us, I understand and apologize if this caused any inconvenience for you. We will take note of this and see what we can implement

4/10 - 별로예요

Thomas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Towels were very small. Maid service did not happen...even with request. Faces the back side of a restauarant.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 23일
Dear Thomas,Thank you so much for the feedback. We're sorry to hear that our amenities and the service you received failed to meet your expectations. Our team is dedicated to providing our guests with the best experience possible, so we will be sure to discuss all of your comments internally. Please consider giving us another chance soon; we're confident we can impress you.

2/10 - 너무 별로예요

LIN

별로예요: 청결 상태
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Amanda

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was rundown and wasn’t the cleanest. An okay place for one night.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Rest assured, we take cleanliness and maintenance seriously, and we'll address these concerns promptly. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.

2/10 - 너무 별로예요

Evil

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Based on your rating, it is clear you did not enjoy your experience with us. In order to better address specific issues, we encourage you to reach out to us with additional information. We hope to hear from you soon.

10/10 - 훌륭해요

Lynda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Edward

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

RACHEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
We are glad to have met your expectations

8/10 - 좋아요

Edward

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Thank you for staying with us

10/10 - 훌륭해요

FRANCISCO

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

luis

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and tidy
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Thank you for taking the time to leave a review, I'm glad we were able to meet and exceed your expectations. If there is anything you feel that we can improve upon please let us know!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 4일
We're glad to hear you enjoyed your stay, thank you for taking the time to leave a review. If you feel there's anything we can improve upon please let us know. Have a blessed day.

4/10 - 별로예요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our room wasn’t the best. Other rooms look better. Linen was very clean. Room was clean. Pub next door with great happy hour. Convenient to cruise terminal was 10 mins away by taxi. Shopping mall and fast food eating establishments in walking distance.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 23일
Dear [Reviewer],Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review, and we're glad to hear that you found the linen and overall cleanliness of the room to be up to your standards.We apologize if the room you were assigned did not meet your expectations, and we appreciate your understanding that each room may vary in terms of layout and decor. Your observations are valuable to us as we constantly strive to enhance our guests' experiences.It's great to know that you enjoyed the convenience of our location, with the cruise terminal just a short taxi ride away. We're also pleased to hear that you found the nearby pub's happy hour appealing, and that the shopping mall and fast food options within walking distance added to the overall convenience of your stay.We truly value your feedback as it helps us identify areas for improvement and ensure that our guests have a comfortable and enjoyable stay. If your travels bring you back to the area, we would be honored to have the opportunity to host you again and provide an even better experience.Thank you for choosing to stay with us, and we hope to welcome you back in the future.Warm regards,

6/10 - 괜찮아요

Sally

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Terrible customer service.
The room was decent, some what clean. however, the front desk personal that checked us in went in the middle of the night to ask under who's name was the room rented to. after someone was trying to get in at midnight. My spouse when he heard someone attempting to open shouted that the room was occupied. then the person went to the front desk and had the person come confirm. I was with my spouse and child 4 years old. this should not have happened.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 23일
Thank you for taking the time to share your experience with us. We sincerely apologize for the unsettling incident you encountered during your stay. It is truly disheartening to hear that you and your family felt uncomfortable due to a late-night disturbance and the subsequent interaction with our front desk staff.Your safety and peace of mind are of utmost importance to us, and we deeply regret that we fell short in providing the level of service you rightfully expect and deserve. Rest assured, we take your feedback seriously, and we will be conducting a thorough investigation into this matter to ensure that appropriate measures are taken to prevent such incidents in the future.We understand how crucial a peaceful night's sleep is, especially when traveling with a young child, and we are genuinely sorry for any distress this situation may have caused. Please know that your comments will be shared with our team, and we will take steps to address and rectify the issues raised.In an effort to make amends, we would like to extend an invitation for you and your family to return as our guests in the future. We are committed to providing you with the positive experience you deserve, and we will do everything in our power to regain your trust.Once again, we apologize for the inconvenience you experienced, and we appreciate your valuable feedback. If there is anything more you would like to share or discuss, please feel free to contact us directly. We hope to have the opportunity to welcome you back and demonstrate the high standard of hospitality that we strive to uphold.Warm regards,

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room and bed. Great donut shop on the corner
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 23일
I'm delighted to hear that you found our room and bed to your liking during your recent stay. It's always wonderful when guests appreciate the comfort we strive to provide. I'm also pleased to know you enjoyed the nearby donut shop – it's those local gems that add a special touch to the overall experience. If there's anything specific you feel could enhance your future visits, please don't hesitate to share your thoughts. We value your feedback and look forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 4일
Thank you for choosing to stay with us and taking the time to leave a review. It good to know we met your standards. If there's anything at all you feel we can do better please let us know!!!

8/10 - 좋아요

Varick

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 4일
Thank you for taking the time to leave a review, If you feel there's anything we can improve upon please let us know!

6/10 - 괜찮아요

Richard 님, Langley

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Walking distance to McDonald's, Subway, In and Out Burger, Jack in the Box, Ralphs Market, a Pancake House and a Steak House.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 6일
Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are delighted to hear that you found our hotel's location convenient, with a variety of dining options within walking distance.Your feedback regarding the proximity of popular eateries and markets is helpful for future guests looking to explore the area. We're glad that our location was beneficial during your stay, and we hope it added to your overall experience.While your rating was 3 out of 5, we always strive to improve and provide our guests with the best possible experience. If you have any specific suggestions or comments on how we can make your future stays even more enjoyable, please feel free to share them with us. We are constantly looking for ways to enhance our services and ensure that you have an even better experience next time.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Tara

별로예요: 편의 시설/서비스
I complained to the front desk. Showed them pics of the moldy coffee pot and trash in the room. The desk agent told me there was nothing he could do. Then tried to complain I smoked in the stinking room. Terrible, dirty rooms and poor customer service. This place is trash!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Thank you for taking the time to provide us with your feedback. We take all guest concerns seriously and aim to address them promptly and effectively.We're truly sorry to hear about your disappointing experience during your stay. Please accept our apologies for the issues you encountered with the condition of the room. We take cleanliness and guest satisfaction very seriously, and your experience is not reflective of our standards.However, it's important to mention that our hotel strictly enforces a no-smoking policy in all our rooms. We have reviewed the evidence presented, which indicates a violation of our policy. Smoking in our rooms not only affects the comfort of other guests but also poses a serious health and safety concern. We must uphold our policy for the benefit of all our guests and to maintain a clean and healthy environment.We understand that the communication with our front desk could have been more satisfactory, and we will address this issue internally to ensure it doesn't happen again. It is essential for our team to handle guest concerns with professionalism and empathy.Your feedback is valuable to us, and we appreciate your input, even when it highlights areas where we need to improve. We hope you can understand the necessity of enforcing our no-smoking policy, but we also want to assure you that we take your comments about the cleanliness of the room seriously and will work to rectify these issues.We're committed to providing a positive experience for our guests, and we hope you might reconsider staying with us in the future, where we can strive to make amends for your recent visit.Thank you for your understanding.

8/10 - 좋아요

Eva

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 23일
We're glad you enjoyed your stay if there's anything you feel we can improve upon please let us know

4/10 - 별로예요

Jose

가족 여행
좋아요: 직원 및 서비스
Average Hotel. Not the best. smelly carpet
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 27일
Dear Jose,Thank you for being our guest during your time in the area. We strive to ensure a comfortable stay, so we're sorry to learn that you had these concerns. Thank you for sharing your feedback. We have notified our housekeeping team of your remarks so that they can give some extra attention to your room. If your travels bring you back this way, we'd be grateful for the opportunity to change your perceptions.

8/10 - 좋아요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely a great experience
It was a good experience, altho the receptionist seems he was a bit annoyed that we came in, but over all he was polite. The room was great clean spacious, the AC blew cold air but it wasn't extremely cold, bed was controble and clean, the room did had everything you need as it was shown on the listing
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your input and are pleased to hear that you had a good experience overall. However, we are genuinely sorry to learn that your interaction with our receptionist may not have been as welcoming as you would have hoped. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused you. We always aim to provide a warm and friendly welcome to all our guests, and we will address this issue with our team to ensure a more pleasant check-in experience in the future.It's wonderful to hear that you found your room to be great, clean, and spacious. We're delighted that you enjoyed the comfortable bed and that the room had all the amenities you expected as per the listing. Your feedback is invaluable to us as it helps us continuously improve our services and maintain the high standards we strive for.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Your satisfaction is our top priority, and we're thankful for your valuable insights.Thank you once again for choosing our hotel, and we look forward to hosting you again soon.Warm regards,

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No frills, but clean and decent
This is a no-frills place to stay. Room is clean, hot water is hot, air conditioner is cold, bed soft but comfortable. Staff friendly. On the other hand, no kleenexes, not much space to hang around the room in the daytime. Have to find your breakfast elsewhere. Bottom line: A decent place to spend a few nights.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Thank you for sharing your experience with us and for your 8 out of 10 rating. We genuinely appreciate your valuable feedback, as it helps us understand how we can make your stay even better.We're pleased to hear that you found our rooms clean, with hot water for your showers and a comfortable bed. It's great to know that our staff's friendly demeanor made your stay more enjoyable.We also take note of your comments about the lack of kleenex and limited daytime space in the room. We value your suggestions, and they will be considered for possible improvements in the future.Regarding breakfast, we understand the importance of a good start to the day. We're sorry for any inconvenience you experienced in that regard. We'll certainly look into ways to enhance our breakfast options or provide recommendations for nearby dining establishments.In summary, we're glad you found our hotel to be a decent place for a short stay. Your feedback helps us strive for excellence, and we hope to have the pleasure of welcoming you back in the future.If there's anything more you'd like to share or if you have any further suggestions, please feel free to reach out. Your input is invaluable to us.

6/10 - 괜찮아요

Rana

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 6일
Please let us know if there is anything we can improve upon

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Thank you for the review if there's anything you feel we can improve upon please let us know

10/10 - 훌륭해요

Vincent 님, Placentia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I wanted a cheap room for one night. This place looked a little scary, at first, but everything turned out fine. The room was simple. The carpet was dirty, but everything else was clean. Great water pressure in the shower. It’s not a place I would take my bride for our honeymoon, but it was priced accordingly and fit my needs.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Thank you for taking the time to share your feedback with us! We truly appreciate your 5-star rating and your honest review. We understand that first impressions can sometimes be misleading, and we're thrilled to hear that your initial concerns were put to rest during your stay.We're glad you found our room to be simple and clean, and we appreciate your understanding about the carpet condition. It's wonderful to know that the water pressure in the shower met your expectations.While we may not be the ideal honeymoon destination, we're delighted that we were able to provide you with a budget-friendly and suitable option for your one-night stay. Your satisfaction is our top priority, and your feedback helps us make improvements.Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If you have any suggestions or if there's anything more we can do to enhance your experience, please don't hesitate to let us know.

2/10 - 너무 별로예요

Joseph

연인과의 여행
Dirty run down
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 13일
Dear Joseph,We appreciate you choosing to stay with us and leaving us a review. We are disheartened to read your feedback, as this is not typical of the high standards that our team strives to provide for our guests. However, we will be sure to share your comments with our team for immediate improvement.

4/10 - 별로예요

Quinn

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Condition of rooms. Loud music at restaurant next door.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 5일
Dear Quinn,We apologize for any disappointment you had with the condition of our accommodations. It is also regrettable that external noise made it difficult to rest. Guest feedback is our primary catalyst for beneficial change, and we will use yours to seize all opportunities for improvement.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
thank you for your review if there is anything you feel like we could improve upon feel free to let us know

8/10 - 좋아요

Jesse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
thank you for leaving a review we appreciate your patronage

2/10 - 너무 별로예요

Tanner

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please dont stay here. There were ants in the room. The AC didnt work that great. It smelled musty in there. The beds are way too soft, it hurts your bones. Kinda dirty throughout. The front desk person didnt let us know ar checkout that apparently we can check out by leaving our room key in the room so we waited up front trying to check out for almost 2 hours in the morning. It says 24 hour front desk but thats obviously a lie because no one got to the front desk until after 8:30am. Parking is horrific. Just not a good place.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 24일
Dear Tanner,Thank you for your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and service in the best light. It is our hope to welcome you back someday for an experience that is nothing short of exceptional.

10/10 - 훌륭해요

Kimberly

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 6일
Thank you for taking the time to leave a review, if there is anything you feel we are lacking and can improve upon don't hesitate to let us know

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Thank you for enjoying your stay and please come back again!

10/10 - 훌륭해요

Christopher

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Thank you for enjoying your stay and please come back again!