슈피리어룸 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트
예약 가능 여부 확인

호텔 헤리티지 여행 후기

2.5 out of 5
호텔 헤리티지
12040 Garvey Avenue, El Monte, CA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 268개" "
평점 8 - 좋아요. 1001개 이용 후기 중 331개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 217개" "
평점 4 - 별로예요. 1001개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 90개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

HWA 님, KOREA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최악의 호텔
매년 엘에이지역에 여행가는데 이번엔 시작부터 정말 어처구니가 없었습니다.호텔 매니저라는 사람은 FRANK였어요.deposit 100불은 카드로 한다고 해서 오케이하고 호텔비는 cash로 한다했더니 저에게 화를 내더군요.프론트 들어갈때부터 화가 났는지 인사도 없고 인상쓰고 있더니 갑자기 호텔비도 같이 카드로 한다고 하지 않았냐며 변경 못한다고 엄포를 놓내요. 이런 황당한 경우는 처음이라.... 그래서 차분하게 제가 설명했어요.난 depisit 100불만 카드로 한다고... 내가 언제 너에게 호텔비를 카드로 한다고 물어봤더니 오히려 저에게 너가 나에게 영어를 가르치려 하냐며 무시하더라구요. 그래서 증거를 대라고..내가 언제 싸인이라도 했냐니까 그제서야 표정없이 쏘리 라고 하더군요. 동양인을 싫어하고 무시하는 걸까요? 이런 개념없는 호텔 매니저는 본 적 없습니다. 제너럴 매니저 불러달라니까 전화하는 시늉만 할뿐 연락 안된다 하고...3박이나 예약한 저를 탓해야지요.이렇게 불편하게 체크인하기는 처음이었습니다.엘몬테 동네도 분위기 좋지않고.. 한국분들은 절대 이호텔 가지 마십시오. 최악입니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격 이나 숙박은 좋왔습니다. 그러나 주변환경이 너무 씨끄러웠습니다. 저녁에 큰 음악이 울리고 나이트 클럽에서나 볼수 있는 불빛이 계속 호텔로 비추었습니다.

10/10 - 훌륭해요

Jonathan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at check in was super helpful and nice!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Si Hong

2023년 11월에 1박 숙박함

4/10 - 별로예요

John

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Paula

좋아요: 직원 및 서비스
Razoável
Razoável, precisam atualizar as informações no site, a piscina é das 6 a.m ate as 6 p.m. e não as 10 p.m como esta no anúncio e o café é só de final de semana e a limpeza do quarto não e diariamente é dia sim e dia não.
2023년 7월에 6박 숙박함

10/10 - 훌륭해요

Alma

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The website pictures don’t tell you what he truth. The front desk have many excuses for the lack of cleanliness and property maintenance.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Norges

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Towels were thin couldn’t even dry myself
2023년 7월에 1박 숙박함

8/10 - 좋아요

Karla

연인과의 여행
좋아요: 청결 상태
Great for the price, area is amazing. Property needs improvement. Overall would stay again just for the place to sleep.

2/10 - 너무 별로예요

Ingrid

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's gross
2023년 6월에 2박 숙박함
답변 제공: Hotel Support 님, 2023년 6월 14일
Dear Ingrid: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 - 별로예요

jeron

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Good location was a plus. Management was unavailable during check-in, had to wait and wait and wait to check in. T.V. was inoperative and Management was not available. Had to change rooms to get a working T.V.
2023년 6월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 6월 5일
Dear Jeron: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 - 너무 별로예요

Alejandro

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They didn’t even let me check in there so rude
2023년 5월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 5월 31일
Dear Alejandro: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. Hotel Management

10/10 - 훌륭해요

Trung

가족 여행
2023년 5월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 5월 24일
Dear Trung: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Second time I stay here because of the club across the street and the TV didn’t work first time and second time, the bed had a big hump in the middle
2023년 5월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 5월 10일
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 - 별로예요

E. Martin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The overall stay was pleasant, however there was no breakfast provided, you needed management to gain entry to the pool, and a hidden deposit was asked upon arrival which said information was included in a confirmation Email so please read all information closely. On the plus side the location was amidst shopping centers, a bank, fast food and casual dining with freeway access minutes away.
2023년 4월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 5월 1일
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 - 너무 별로예요

LaTishea

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Poor
The service was not very nice at all. My husband went purchaes some at the store and came the peopl at the front was harrasing him telling him he trepassing on the property. Me and him checked in together at front with both our ids and made both of us felt very uncomfortable
2023년 4월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 4월 19일
Dear LaTishea: Thank you very much for taking the time to reach out to us with your concerns. We understand you have since had an opportunity to review this matter with our front office team. For the safety of our guests and team members, we do need to ensure that all guests on property are registered with our front desk prior to accessing the property. We do sincerely hope that you can empathize and understand our position in needing to enforce our hotel policies. Thank you again for your time and for staying with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty good stay
For a last minute stay it was pretty comfy. Only down side was all the traffic noise but besides that I would definitely stay there again.
2023년 4월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 4월 16일
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

Javier H

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel ever!
I did stayed at the hotel. It's location is very bad and it is not a hotel to stay if you have a family. The neighborhood is bad. The hotel has no social areas. It is over rated. A 2.0 out of 5. I do not recommend it for families. A motel 6 it is way better than this venue. I do npt recommend it.
2023년 4월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 4월 12일
Dear Javier: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

8/10 - 좋아요

Hao

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
need more clean, fix the bath room damage
2023년 4월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 4월 10일
Dear Hao: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

Leonard

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First of all the entrance to the place is really inconvenient. Second, the entrance to where our room was located, was right at the end of the building right next to a main street where you can hear every single car go by therefore not being able to sleep. The TV did not work and the guy never showed up. It was three in the morning, and I felt like there were parties in every single room around us. The area was terrible and unsafe. Needless to say. I’ve never stayed in a place where the deposit was so high $150 bucks really? Plus an additional $10 administrative fee. This is ludicrous. I travel all the time and never get charged additional fees unless it’s Vegas. For the price I would never stay here again I don’t recommend at all.
답변 제공: Hotel Support 님, 2023년 4월 3일
Dear Leonard: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 - 괜찮아요

Miriam

가족 여행
Me cobraron 6 veces no bueno
2023년 3월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 3월 16일
Dear Miriam: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 - 괜찮아요

ZHUO JIAN

2023년 3월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 4월 1일
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

Gopinath Nikhil Kumar 님, Seattle

답변 제공: Hotel Support 님, 2023년 3월 16일
Dear Gopinath: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 - 별로예요

Eugenio

답변 제공: Hotel Support 님, 2023년 3월 16일
Dear Eugenio: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 - 너무 별로예요

Kevin

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On12/31/2022 night shift staff, Indian guy treated to Customer is very bad. My friend smoke vape at the parking lot he yelling to my friend said can’t smoke here. But they do not put any sign to cannot smoke at hotel property. We don’t know .Even we are wrong he can said politely and tell to me, he not gonna give you the room. So the next morning I leave the message to morning shift staff and afternoon shift staff to call managers to complain about this guy. I leave the message 2 times to manager. But no one call me. The service is very bad. I’m not gonna stay this hotel again.
2022년 12월에 2박 숙박함
답변 제공: Hotel Support 님, 2023년 1월 6일
Dear Kevin: Thank you very much for taking the time to reach out to us with your concerns. We are aware of this matter, and would like to kindly remind you that there is a designated area to smoke on property. In order to ensure a comfortable experience for all of guests we must enforce our policies and prohibit smoking in non-smoking areas and guest rooms. We are sorry for any confusion that may have occurred, however our team was simply trying to provide guidance on the designated smoking area at our property. Thank you for your time and we do wish you all the best in your future lodging endeavors.

4/10 - 별로예요

Mara

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Support 님, 2023년 3월 16일
Dear Mara: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 - 훌륭해요

Brittany

2023년 1월에 1박 숙박함
답변 제공: Hotel Support 님, 2023년 1월 6일
Dear Brittany: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 - 좋아요

Erica

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
답변 제공: Hotel Support 님, 2022년 12월 28일
Dear Erica: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

6/10 - 괜찮아요

Cristina

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No breakfast, plus we had to pay extra $10 fee at check in. Reception was always on the phone outside called twice to ask about breakfast no one answered until I finally went to the office.
2022년 12월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 12월 28일
Dear Cristina: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 - 괜찮아요

Noemy

좋아요: 청결 상태, 객실의 편안함
Different experience
It was cleaned but disappointed this time around. The TV was not working. I called guest services and they never showed to fix it. Lamps were not working. Water took too long to heat up and even then it was luke warm. There was no outlet for the little coffee machine so had to move it
2022년 12월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 12월 21일
Dear Noemy: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 - 너무 별로예요

crystal

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got a room towards the end first floor, there was a room across from us looks like a big family living in that room they kept the doors open so you can see so many people inside! Plus our room the lamp was broken, no toilet paper, no towels, called front desk took them couple hrs to bring everything had to call them twice for service! Never again will book at this hotel
답변 제공: Hotel Support 님, 2022년 12월 16일
Dear Crystal: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 - 너무 별로예요

Gerardo

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Disappointing experience overall
2022년 12월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 12월 8일
Dear Gerardo: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 - 훌륭해요

Blanca

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff members are very friendly thank you
2022년 11월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 11월 28일
Dear Blanca: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

shane

2022년 11월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 11월 18일
Dear Shane: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 - 너무 별로예요

Alex

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty and i had a dirty bath towel and when they inspected the room to get my cash deposit back they charged me 20 for a towel that was already filthy
2022년 10월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 11월 2일
Dear Alex: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We were quite surprised to see these notes as our housekeepers providing freshly washed towels that are inspected daily, but we will certainly look into this matter. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 - 훌륭해요

Marc

2022년 10월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 31일
Dear Marc: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

10/10 - 훌륭해요

Rosalia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 25일
Dear Rosalia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

Brandie

별로예요: 청결 상태, 직원 및 서비스
This place is crooked. I placed a hotel reservation for the first night and they said they never seen the reservation and made me pay a higher amount on my credit card. The next night that I stayed there they ended up seeing that reservation but it was a different person that took my reservation when I went down to the office.
2022년 10월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 19일
Dear Brandie: Thank you very much for taking the time to reach out to us with your concerns. We were so surprised to see these notes however as our front office team did attempt to provide you with some options while you were onsite. We were hoping that you would have felt the hospitality from our team and efforts to provide you with an enjoyable stay. We were so sorry to hear you felt otherwise. We do wish you all the best.

8/10 - 좋아요

Harold

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 12일
Dear Harold: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

6/10 - 괜찮아요

Marco

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff Unfortunately the rooms have an Oder that woman’s perfume can fix
2022년 10월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 5일
Dear Marco: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 - 너무 별로예요

Isabella

2022년 9월에 1박 숙박함

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not use the pool
2022년 9월에 2박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 12일
Dear Cynthia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 - 좋아요

Hector

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
For the price it is what it is, but this place is pretty ok compared to some the bad places I’ve been.
2022년 9월에 2박 숙박함
답변 제공: Hotel Support 님, 2022년 9월 7일
Dear Hector: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 - 좋아요

Gabriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location and room was excellent so was the customer service the only thing was the elevator the door wouldn’t close and it took about 5 try’s for it to go up finally
2022년 9월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 9월 5일
Dear Gabriel: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

William

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The night attendant was very rude. He was trying to change me $50 to park a 2nd car and when I asked him to show me a list of prices to park multiple cars and he said “I know the prices”. I responded “okay but I don’t and I want to see a list of the prices”. Then the attendant got upset and said “if you don’t trust me then you can leave.” I told him that I simply want to see a list of prices and he said the list was too long and he didn’t have time to show me. Then he said I’m not giving you a room so just leave. I had to call Expedia customer support to get my room. Also a lot of the people were loud and smoking six feet from my room door and the shower didn’t work and the TV remote didn’t turn on the TV.
2022년 8월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 12일
Dear William: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 - 괜찮아요

Sammy

가족 여행
didn't had soap for shower
2022년 8월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 8월 29일
Dear Sammy: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

10/10 - 훌륭해요

Lidia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 8월 26일
Dear Lidia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

valerie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not as advertised! Dirty and rude.
No microwave (as advertised) No toiletries (as advertised) No towels (unless you asked for them at the front desk and what we got where stained and old, frayed and stale and if you had any to start you had to trade them in one per one and sit there as he counted them. Pool is only open till 6 Rooms are so dirty! Had to wear socks and after a hour wearing them in the room the first hour we arrived, they were black on the bottom. Area is scetch. Dont walk out at night alone. ESA? We have one and they charged us 150 for him, even with a doctors letter. We were asked for a certificate (they clearly dont know how it works). Laundry machines and ice machine locked behind a door and cant be used. Tub was clogged and would not drain (gross). Black mold by the tub and celing. Holes in the walls and bathroom door was so dirty. No pet area to take my dog out anywhere. People who work here were rude. Should have read all the comments before reserving. They mopped the outside sidewalk (yes full pit mopping it), but cant do inside the rooms? No plastic cups for water Our fridge leaked alot We regrettably looked at the filters for the ac and cleaned them for obvious reasons. We drove 18 hours to get here. All problems were addressed with the manager and he either ignored us or shoed us away.
Beds were so old and sunken in in the middle. My back hurt bad after day 2.
Back boards were gross and had finger prints all over
Tub was dirty and would not drain
2022년 8월에 4박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 12일
Dear Valerie: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 - 훌륭해요

Rachel

Chg
2019년 11월에 1박 숙박함
답변 제공: Hotel Support 님, 2022년 10월 12일
Dear Rachel: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 - 너무 별로예요

Karina

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is the worst there was duty clothing under my bed there was dust all over the place
2022년 7월에 2박 숙박함
답변 제공: Hotel Support 님, 2022년 8월 5일
Dear Karina: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management