테라스/파티오
예약 가능 여부 확인

햄프턴 인 로스앤젤레스/산타클라리타 여행 후기

2.5 out of 5
햄프턴 인 로스앤젤레스/산타클라리타
25259 The Old Rd, Stevenson Ranch, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1097개 이용 후기 중 688개" "
평점 8 - 좋아요. 1097개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1097개 이용 후기 중 82개" "
평점 4 - 별로예요. 1097개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1097개 이용 후기 중 44개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Woonhack

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
there is no seat available for breakfast too many kids and people in the morning so I just use grab and go breakfast.
2024년 1월에 1박 숙박함
답변 제공: Hampton 님, 2024년 1월 16일
Dear Woonhack, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

10/10 - 훌륭해요

JUNEKEUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Hampton 님, 2023년 12월 11일
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in late at night but it was super easy & fast which was the best part since we were exhausted… breakfast was included and it was yummy!
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 18일
Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Fernando

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 18일
Dear Fernando, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Fernando

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is great
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 18일
Dear Fernando, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Surendra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent.
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 16일
Dear Surendra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 숙박 시설 상태 및 시설
Excellent service, free breakfast, clean rooms, safe area
2024년 4월에 2박 숙박함
답변 제공: Hampton 님, 2024년 4월 15일
Dear Christina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Calin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, friendly staff. Big communal room. Offers kids game in exchange for ID to play. Hot chocolate, tea and coffee complimentary every day. I would stay again
2024년 4월에 2박 숙박함
답변 제공: Hampton 님, 2024년 4월 15일
Dear Calin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Heather-Simone

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Comfortable and quiet
2024년 4월에 2박 숙박함
답변 제공: Hampton 님, 2024년 4월 15일
Dear Heather-Simone, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Martin Hermann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hampton 님, 2024년 4월 14일
Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hampton 님, 2024년 4월 13일
Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Luis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in/check out. The staff were all very friendly and helpful. The first night I had trouble finding a parking space and the front desk staff offered to let me follow them to where they had parked so I could take the their space as they left. It was a small gesture, but a very kind and helpful way to start our stay knowing that the staff cared about our comfort and convenience. I believe his name was Diego, so shout out to him! Housekeeping comes every other day to change out the towels and bedding, which is nice after a long day out to find everything refreshed. And last but not least, the breakfast was really good! They have good hot breakfast options, as well as your standard continental breakfast options. My son loves waffles, so getting to make them fresh was a great way to start our mornings. The staff was really on top of rotating the food in as it would run out. Even when the lobby was full with guests clearing out the hot foods pretty quickly, they kept it coming so you didn’t have to wait too long for anything to be replaced. The staff here seemed very attentive in all aspects. For a more budgeted hotel experience, this was definitely a solid choice for our family. We had a comfortable stay and ended up needing to extend our stay twice. We ended up being here for 7 nights, so I can tell you, it was absolutely worth the value and we didn’t even think about picking a different hotel for our additional nights.
2024년 4월에 3박 숙박함
답변 제공: Hampton 님, 2024년 4월 12일
Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very friendly staff
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 10일
Dear Mary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

William 님, Franklin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 8일
Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 - 좋아요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice. Some leftover items in the room from a previous stay but staff was very accommodating.
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 8일
Dear Victoria, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Sergio

Location & Clean
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 9일
Dear Sergio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

taehee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 8일
Dear Taehee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 - 괜찮아요

Xin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thin walls. Noise is the only concern
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 7일
Dear Xin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

10/10 - 훌륭해요

taehee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 8일
Dear Taehee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Esmeralda

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came in from Utah, was there one night. Still very nice stay
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 5일
Dear Esmeralda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 - 괜찮아요

Kristeena

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Went to take a shower and there was little to no hot water. Had a family of 4 to get in and out of a cold shower.
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 5일
Dear Kristeena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

10/10 - 훌륭해요

Kamalanathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 5일
Dear Kamalanathan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent....
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 4일
Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service at reception Clean rooms Short walk to fast food or a short drive to local options
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 3일
Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Corina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Came here for Scream Break at Six Flags. Clean and good service. Only thing was the parking lot didn't seem to have enough room for everyone so when we came back late in the evening all the spots were taken. Staff told us we could park on the red border of the lot as many others had done. Other than that there's plenty of places to eat nearby and it's a short drive to six flags.
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 3일
Dear Corina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Keeley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot and located close to a lot!
2024년 3월에 2박 숙박함
답변 제공: Hampton 님, 2024년 4월 2일
Dear Keeley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Vanessa 님, Thermal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staying in a room by the pool and it’s pretty noisy. Luckily I can sleep through noise but if you can’t request another floor. Other than that check in was smooth. Room was clean.
2024년 4월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 2일
Dear Vanessa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 - 좋아요

Alexis

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 6박 숙박함
답변 제공: Hampton 님, 2024년 4월 2일
Dear Alexis, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Hampton 님, 2024년 4월 2일
Dear Kelly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 - 좋아요

Kiera

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 1일
Dear Kiera, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Joseph 님, North Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Super clean. Great complimentary breakfast
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 31일
Dear Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Tim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and big enough to move around in!
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 5일
Dear Tim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Vicente

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent!
2024년 3월에 2박 숙박함
답변 제공: Hampton 님, 2024년 3월 30일
Dear Vicente, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 29일
Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Maria

Goog
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 27일
Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Ruslan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oll good
2024년 3월에 2박 숙박함
답변 제공: Hampton 님, 2024년 3월 27일
Dear Rusian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Lianne Caylee

2024년 3월에 2박 숙박함
답변 제공: Hampton 님, 2024년 4월 14일
Dear Lianne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Joana

2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 4월 12일
Dear Mary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

CHARLES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 22일
Dear Charles, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice & comfortable, bed was very comfortable, the breakfast was wonderful. Maritza was so helpful and had a great attitude. The counter people were friendly and fun afternoon folks it is sitting
2024년 3월에 3박 숙박함
답변 제공: Hampton 님, 2024년 3월 21일
Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 - 괜찮아요

Karen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We have stayed here before. The property is in nice condition and the staff is friendly. I didn’t like the lack of a real closet with a door. I don’t like the heating system which is very noisy and made it difficult to get an ideal temperature. Also, my husband had purchased a few beer bottles and needed a bottle opener. There wasn’t one available in the motel, so we had to go out and buy one.
2024년 3월에 2박 숙박함
답변 제공: Hampton 님, 2024년 3월 18일
Dear Karen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

10/10 - 훌륭해요

anjelica c.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hampton 님, 2024년 3월 18일
Dear Anjelica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 - 괜찮아요

starlet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything good except my back was very sore in the bed so didn't sleep well, too soft.
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 17일
Dear Starlet, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

8/10 - 좋아요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was good, the breakfast was ok, during the week not to many options.. They ran out of several food items oatmeal, red velvet waffle by 9am. The place is closed to Walmart, restaurants and Magic Mountain.
2024년 3월에 2박 숙박함
답변 제공: Hampton 님, 2024년 3월 14일
Dear Renee, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

10/10 - 훌륭해요

Xinyu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was overall a nice experience. The Hampton inn includes free breakfast and parking. In the lobby, there is always hot water and coffee available. The only problem is the sound of the AC and the air blows right into my bed. I had the pillow piled up on one side to block hot air from AC and cold air from window.
2024년 3월에 2박 숙박함
답변 제공: Hampton 님, 2024년 3월 13일
Dear Xinyu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 11일
Dear Angel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 - 괜찮아요

Ron

가족 여행
좋아요: 직원 및 서비스
First room on ground was damp and musty and you could not stay in it.. we asked to be moved to another floor.. 3rd floor fine
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 9일
Dear Ron, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

8/10 - 좋아요

James

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking was not ample, and too many of the spaces were designed for compact cars.
2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 13일
Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

8/10 - 좋아요

Steve

2024년 3월에 1박 숙박함
답변 제공: Hampton 님, 2024년 3월 27일
Dear Steve, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

2/10 - 너무 별로예요

Tmek

2024년 2월에 2박 숙박함
답변 제공: Hampton 님, 2024년 3월 27일
Dear Tmek, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team