복도

센추리 파크 호텔 여행 후기

2.5 out of 5
센추리 파크 호텔
10330 W Olympic Blvd, Los Angeles, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 421개" "
평점 8 - 좋아요. 1004개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 145개" "
평점 4 - 별로예요. 1004개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 72개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Tae 님, Seoul, S. Korea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unreliable hotel staff
I had very bad experience with the hotel staff that he tried in vain to cheat me by double-charging for my car parking in hotel by credit card and cash. I paid it by cash first but the hotel staff charged on my credit card once more on purpose. I claimed for double-charging and he returned my money back. I don't want to stay that hotel again and strongly recommend other people not to stay there...It was terrible...
2017년 8월에 3박 숙박함
답변 제공: Manager 님, 2017년 8월 21일
I do apologize for the problem with the parking fee during your stay. I am certain what took place was unintentional. Nevertheless, rest assured that our management will be on top of your concern. Thank you for your review.

10/10 - 훌륭해요

Ufuk 님, San francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every accountant, so friendly, helpful, and reasonable person.
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 18일
Hi Ufuk,Thank you for your kind words about our staff! We strive to provide exceptional service and a friendly atmosphere for all our guests. It's wonderful to hear that our team members were helpful and accommodating during your stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Don 님, Kaneohe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 18일
Hi Don,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Thoby

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was nicely set up with very comfortable beds, but lots of street noise on the third floor. $30 parking fee. Lobby is tired and the computers were down when we arrived so we had to wait there 15 minutes until the computers got back up.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Thoby, We appreciate your feedback on the comfortable beds and room setup. We regret any inconvenience caused by the street noise and lobby situation. Your comments are valuable and have been noted for our continuous improvement efforts.

8/10 - 좋아요

patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location is convenient and property is clean
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello patrick,We are delighted to hear that you found our location convenient and the property clean. Your feedback is greatly appreciated as we strive to provide a positive guest experience. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Maxwell 님, Santa Barbara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Surprisingly good for a budget hotel. Walking distance Century City mall with lots of really good dining options. My rental car battery died overnight and the attendant went the extra mile to give me a jump and get me on my way at 5AM in the morning.
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 11일
Hi Maxwell,Thank you for your wonderful feedback about your recent stay with us. We're thrilled to hear that you had a surprisingly good experience at our budget hotel and that our location near Century City mall was convenient for you. We're especially pleased to hear about the exceptional service provided by our attendant when your rental car battery died. Going the extra mile to assist our guests is a top priority for us, and we're glad that we could help you get on your way promptly, even at 5AM. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 - 좋아요

Petr 님, Wolverhampton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple, friendly price hotel to stay for few nights.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Petr,We're glad you found our hotel to be a friendly and affordable option for your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please feel free to reach out to us directly.

2/10 - 너무 별로예요

Mike

This isn’t Europe, the size of the room is too small, the shower didn’t even have hot water, and shower, what is that. The window is nailed shut
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Mike, We appreciate your feedback. Each room size is designed to maximize space efficiency. We constantly monitor water temperatures to ensure a comfortable shower experience. Our windows are secure for guest safety. We encourage you to reach out to management for further assistance.

10/10 - 훌륭해요

Naya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk was very efficient for whatever we needed!
2024년 3월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 1일
Hi Naya,Thank you for sharing your positive feedback with us! We're thrilled to hear that our front desk team provided you with efficient service and assistance during your stay. Ensuring prompt and helpful service for our guests is a top priority, and we're delighted that we met your expectations in this regard. We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Adriana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 29일
Hi Adriana,We're thrilled to hear that you had an excellent stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay in the future!

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente en todos los aspectos ‘
답변 제공: Guest Relation Management 님, 2024년 3월 29일
Hi Adriana,Thank you very much for your kind words! We're thrilled to hear that you had an excellent experience in all aspects of your stay with us. Providing top-notch service and ensuring our guests' satisfaction is always our goal, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay in the future!

10/10 - 훌륭해요

Mark 님, Columbia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk and valet parking were all great.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 28일
Hi Mark,Thank you for your feedback! We're delighted to hear that you had a positive experience with our front desk and valet parking services during your stay. Providing exceptional service is our priority, and we're glad that our team members made your stay enjoyable. Your kind words will be shared with them as recognition of their efforts to ensure our guests have a pleasant experience. Thank you for choosing to stay with us. We look forward to welcoming you back for another great stay in the future.

4/10 - 별로예요

MARLAINA

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Hello The overall stay was good. I wasn't to happy about the facility not having free parking so I had no choice but to pay the $33.00 valet fee.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 27일
Hi Marlaina,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your overall stay was good, although we understand your disappointment regarding the parking situation. We appreciate your feedback, and we'll take it into consideration as we continue to evaluate our services and amenities. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태
Excellent value!
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Jeffrey,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be an excellent value. Providing exceptional value for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 - 좋아요

Greg

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was neat and quiet.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Greg,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be neat and quiet during your stay. Ensuring a clean and peaceful environment for our guests is one of our top priorities, and we're glad that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

JOSE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and safely hotel, staff is very friendly.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Jose,Thank you for sharing your feedback with us! We are thrilled to hear that you found our hotel to be quiet, safe, and that our staff provided friendly service throughout your stay. Creating a welcoming and comfortable environment for our guests is our top priority, and we're delighted that we succeeded in providing you with a positive experience. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 - 괜찮아요

Shelby

2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Shelby, We value your stay with us. Should you have any feedback to share, please reach out to our team so we can address any concerns.

4/10 - 별로예요

Jessica

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was very old and our first room smelled bad. The lady was very nice and moved us to one that we liked. Once there the couch that was supposed to be a sofa bed was not. They brought us a roll out bed and mentioned they might have to charge for the 4th. I stated how I booked a room that sleeps 4 and it’s not my fault the room didn’t have a proper sofa bed, the manager approved for me to get the second roll out bed for free. The staff was nice other than that i didn’t like the hotel at all. The pictures makes it look nice but once there it’s old and even bathroom tile was coming apart.
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Jessica,We appreciate your kind words about our staff and are glad to hear that they were able to assist you promptly and courteously. However, we understand that the issues you experienced, such as the room smelling bad, the lack of a proper sofa bed, and the condition of the bathroom tiles, were disappointing. Please know that we take your comments seriously, and we will address these issues with our team to ensure that they are resolved promptly. Your feedback helps us to identify areas for improvement, and we are committed to making the necessary changes to enhance the guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

tissa

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello tissa,We're delighted you enjoyed your stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. Good service
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello David,We're pleased to hear you enjoyed your stay and appreciated our service. Your feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

8/10 - 좋아요

GINA 님, STUDIO CITY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I thought my room with the loft bed was really cool! I wish the lightswitches had been labeled and all worked. It was really difficult to figure out which ones to use. Everything was clean and comfortable though and check in was easy. The parking price is outrageous but typical for the area.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello GINA,Thank you for appreciating the uniqueness of your loft bed room. We appreciate your feedback about the light switches and will share this with the team for improvement. We are glad you found everything clean and comfortable during your stay. We understand your concerns about parking prices, which are in line with the surrounding area's rates.

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Kenneth,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to contact us if there is anything we can assist you with in the future.

2/10 - 너무 별로예요

chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room and location
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello chris,We are pleased to hear that you enjoyed our room and convenient location! We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.

10/10 - 훌륭해요

Marek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 15일
Hi Marek,We're thrilled to hear that you had a perfect stay with us! Providing an exceptional experience for our guests is what we strive for, and we're delighted that we could meet your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a clean, spacious room with a very comfortable bed, which is what I deem most important in a hotel room. It is a no frills lower cost option compared to most of the hotels. Decor is upbeat and modern. I was hoping to soak in the tub, but there was no stopper, so I showered instead.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 14일
Hi David,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our room clean, spacious, and comfortable. Providing a comfortable and inviting environment for our guests is our top priority, and we're glad that we met your expectations in this regard. Your feedback regarding the tub is noted, and we will address this issue promptly to ensure that all necessary amenities are provided for our guests' comfort. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 - 훌륭해요

Lura

2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 28일
Hi Lura,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Chris from the Front Desk 님, 2024년 3월 7일
Thank you for staying with us. We look forward to your next visit.

10/10 - 훌륭해요

Lura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property. No nearby restaurants within walking distance but a Ralph’s across the street where I pick up dinner.
2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 7일
Hi Lura,We're pleased to hear that you found our property very nice! While we don't have nearby restaurants within walking distance, we're glad to know that you found a convenient option at Ralph's across the street for picking up dinner. We appreciate your positive comments and look forward to welcoming you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Victor

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Victor,We're delighted to hear that you had an outstanding experience with us! We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Dallas C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing location, they have covered SECURE parking with a guard ! There is a Ralph’s grocery store across the street and a microwave in they room, that helps to save money of food.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 29일
Hi Dallas,We're thrilled to hear that you enjoyed the location and amenities during your stay with us! Providing secure parking and convenient amenities like a nearby grocery store and in-room microwave are just some of the ways we strive to make our guests' stays as comfortable and convenient as possible. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 29일
Hi Katie,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

6/10 - 괜찮아요

Tessa

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The property is a little run down but the people were very friendly and the room was a decent size. It did the trick but wasn't fancy by any means. Note that parking is $30 which wasn't disclosed when I made the reservation.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 28일
Hi Tessa,Thank you for sharing your feedback with us. We're glad to hear that you found our staff very friendly and that the room size met your needs. We understand the importance of transparency in pricing, and we'll review our reservation process to ensure that all fees are clearly disclosed upfront to prevent any surprises for our guests. Regarding the condition of the property, we'll take your feedback into consideration and explore ways to address any areas that may need improvement to enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 - 훌륭해요

Angie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had an amazing time at the Century Park Hotel. I highly recommend it!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 25일
Hello Angie,We are delighted to hear that you had an amazing time at Century Park Hotel! Thank you for recommending us and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Katayoun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The street noise is a lot
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Katayoun,We apologize for any inconvenience the street noise caused during your stay. Guest feedback is valuable for us to improve our services. We recommend contacting our management directly to discuss your experience in more detail.

8/10 - 좋아요

Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
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2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 21일
Hi Alberto,'We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Warren

2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 21일
Hi Warren,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 - 훌륭해요

Gerardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My overall experience was great. Great location, nice clean rooms. The loft was really nice. The only thing I found absurd was that I got charged a $300 deposit PER NIGHT. Which means if I stay 3 nights, it would have been a $900 deposit. That is just crazy to me, especially since I have stayed at several 5 star hotels all over the world and I’ve never been charged a deposit PER NIGHT.
답변 제공: Guest Relation Management 님, 2024년 2월 19일
Hi Gerardo,Thank you for taking the time to share your overall positive experience with us. We're thrilled to hear that you enjoyed our great location, clean rooms, and especially liked the loft accommodations. Providing comfortable and enjoyable stays for our guests is our top priority, and we're delighted to know that we succeeded in meeting your expectations in these areas. We understand your concerns, and we will certainly review our policies to see if there are opportunities for improvement or clarification. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
If you dont care about location, neighborhood or amenities, this hotel is a good choice for the money. Super nice people. I felt safe, and it was quiet. But this is not a resort.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Steven,We're glad to hear you found our staff friendly and felt safe during your stay. We appreciate your feedback on our quiet atmosphere. While we may not be a resort, we strive to offer excellent service to all our guests. Thank you for sharing your experience with us.

10/10 - 훌륭해요

carey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 16일
Hi Carey,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 - 훌륭해요

COLIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 12일
Hi Colin,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Charletta

좋아요: 청결 상태, 직원 및 서비스
Tv remote didn't work.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 8일
Hi Charletta,Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback has been shared with our maintenance team, and they will promptly address the issue to ensure that it is resolved for future guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 - 훌륭해요

Taylor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 7일
Hi Taylor,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 - 너무 별로예요

Marcus

좋아요: 청결 상태
별로예요: 직원 및 서비스
Housekeeping entered my room and cleaned it before checkout while I was out at lunch and threw away personal items including clothing and missing a few other items including my charger.
2024년 2월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 5일
Hi Marcus,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is incredibly valuable, and I assure you that we take it very seriously. I will investigate this matter immediately with our housekeeping team to understand what happened and take appropriate measures to ensure that it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 - 훌륭해요

Gladys

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you century park. My stay was very pleasing & quiet. The staff very friendly & accommodating. My stay was a pleasure.
2024년 1월에 9박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 5일
Hi Gladys,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasing and quiet stay with us. Providing a comfortable and peaceful environment for our guests is important to us, and we're delighted that we met your expectations in this regard. We're also glad to hear that you received friendly and accommodating service from our staff. Ensuring that our guests feel welcome and well taken care of is a top priority for us, and we're pleased that we could contribute to making your stay a pleasure. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 - 별로예요

Jorge

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Jorge,We're sorry to hear that your stay didn't meet your expectations. We value your opinion and encourage you to reach out to us directly so that we can address any concerns you may have had. We strive to provide exceptional guest experiences and would love the opportunity to make it right.

8/10 - 좋아요

Valerie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 29일
Hi Valerie,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room itself was super cute and chic. The lighting was amazing as well. The staff thst we dealt with was very professional and friendly, made the whole checkin process super easy. Same can be said about the vallet parking service. Loved the location!!
2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 29일
Hi Melanie,Thank you for your feedback regarding your recent stay at our hotel. It's fantastic to know that you found your room to be super cute and chic, and that you appreciated the ambiance created by our lighting. Providing a comfortable and stylish environment for our guests is always a priority for us. We're also delighted that you had positive interactions with our staff during check-in and enjoyed the convenience of our valet parking service. Our team works hard to ensure that every aspect of your stay is as seamless and enjoyable as possible. We look forward to welcoming you back for another memorable experience in the future!

10/10 - 훌륭해요

Ray

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and courteous staff.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Hello Ray,We are delighted to hear that our staff provided you with excellent service during your stay. Thank you for acknowledging their efforts in ensuring a pleasant experience. If there is anything else we can assist you with, please do not hesitate to let us know.

8/10 - 좋아요

Mathew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 26일
Hi Matthew,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 - 괜찮아요

Samantha

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
It was a very average hotel. My friend and I came in at midnight from being out and we were laughing and the front desk “shushed” us. Never had that happen. Ika wasn’t very friendly or welcoming. Overall a good place to stay if all you care about is having a bed to lay on and a bathroom. The mini fridge wasn’t cold either.
2024년 1월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 22일
Hi Samantha,We're disappointed to hear that the interaction with our staff did not meet the level of friendliness and welcoming attitude that we aim to provide. Rest assured, we will address this with our team to ensure that all guests feel welcomed and comfortable. We will also investigate and rectify the issue with the mini fridge to ensure that all amenities in our rooms are in proper working order. Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you back and exceeding your expectations.