Thank you for the great score!

Thank you so much for your valuable feedback.

Hello Kwang Sik, Your feedback is very important and much appreciated. We apologize for the noise and disturbances as it is usually not the case. We hope that you do return and you can always request a room on the second floor as we love receiving request to better accommodate each and every one of our esteemed guests. We appreciate you staying with us and hope to see you again!

Thanks for staying with us. We appreciate your feedback!

We appreciate your kind words very much! We hope to welcome you back. All the best, BT Team

Thank you so much for your feedback!

Hi Brando, your feedback is important to us. It saddens us that your stay was disappointing. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. Should you decide to give us another chance, we'd love to host you at another one of our 40+ locations.

Hi Melissa, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Herve, your honest feedback is important to us. We're sorry your stay was disrupted by noise. Our team is always happy to deliver a white noise machine and earplugs to aid sleep. Cleanliness is one of our top priorities — we'll ensure our team addresses the bathroom ceiling immediately. Should you decide to give us another chance, we'd love to make it up to you at another visit.

Hi Justin, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Angela, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

We apologize for the cleanliness issues you encountered during your stay, Jeremy. We take cleanliness seriously, and we'll address these concerns with our housekeeping team to ensure they are thoroughly cleaning and inspecting rooms before guests arrive. Should you decide to stay with us again, we'd love to show you a better experience.

Hi Carlos, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Jennifer, your feedback is appreciated. We offer guests the ability to book housekeeping services on demand for a nominal fee. This ensures guests can enjoy an uninterrupted and sustainable stay. Access issues are frustrating, and we're sorry for the trouble you faced. Customer service is one of our top priorities — we'll review this situation with our team to ensure a higher level of care is met. We hope to have the opportunity to show you a better experience in the future.

Thank you for sharing your feedback with us, Andrea. We apologize for the inconvenience caused by the room size, the headboard, and the parking fees. Regarding the elevator, we apologize for any confusion, and we'll ensure clearer signage is provided to assist guests in locating it. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back in the future.

Hi Brett, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Maggie, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Stephanie, your feedback is appreciated. We're sorry for the delay in getting you into your space. We send check-in instructions three days prior to your arrival for a seamless arrival process, but we apologize if this was unclear. If you decide to give us another chance, we'd love to show you a more seamless experience.